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Location.
Overlooking Hilo Bay, the Castle Hilo Hawaiian Hotel enjoys a beautiful location in Hilo, Hawaii. Hilo is a quaint, flower-filled retreat with Victorian homes and a restored downtown area that experiences more rain than any other American city. The Big Island of Hawaii offers a plethora of recreational opportunities. From surfing and scuba diving to volcano and waterfall exploration, there is something for everyone. Old banyan trees line the drive to the hotel, most of which were planted in the 1930's by celebrities such as Babe Ruth, Amelia Earhart and Cecil B. DeMille. Mauna Kea looms in the background and the arched bridge that leads to Coconut Island is only steps from the doors of the resort. The hotel is flanked by a beautiful beach, the Liliuokalani Gardens and the Naniloa Country Club.
Hotel Features.
The hotel's bayside pool is surrounded by a large sundeck and lounge chairs. Massages and beauty services available. The hotel staff provides concierge services, business services and currency exchange. Safe-deposit boxes are located at the front desk and laundry facilities are available.
Guestrooms.
All rooms at the hotel feature lanais and views of Hilo Bay or the enormous banyan trees out front. Cable television is standard and high-speed Internet access is available for a surcharge. Private bathroom with shower/tub combination. Hair dryer on request. Phone. Voice mail. Connecting/adjoining rooms available.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The hotel will be renovating from 15 April 2013 to 1 October 2013 (completion date subject to change). The following areas are affected:
Queen's Court Restaurant - Decor includes artwork celebrating the grace and beauty of hula dancing. Warm wood tones and panoramic views of Hilo Bay. Serving breakfast daily and dinner Monday - Thursday. Offering popular dinner buffets on weekends.
Waioli Lounge - Music or karaoke, appetizers, and tropical drinks are the attractions at the lounge, along with a splendid view of Hilo Bay.
A breakfast buffet is served daily from 6:30-9:30 a.m. in Queen's Court Restaurant.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Sugar was once king in Hilo. Now, the town is known for its bay, shops, and farmers market that teems with exotic fruit. Swaying hips abound at Hilo’s Merrie Monarch Festival, a week-long hula contest held after Easter. Hawaii Volcanoes National Park is nearby. There, Kilauea is the hottest attraction as one of the world’s most active volcanoes. At its helm is Pele, the Hawaiian volcano goddess.
see all hotels in Hilo"hilo trip"
We only stayed 2 nights but the view was great. It was great to get to the volcano and things on that side of the island. The hotel staff were great and they got us in our room early and gave us a great view.Genuine Hotels.com guest review
"Beautiful bay view & Coconut Island"
Very fun place to stay for 3 nights. Hotel staff very nice. Beautiful location. Just know it's older but clean & comfortable.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Big Island Best Buy"
Was very nice faded glory hotel with good staff and unreal location. HIghly recommend for the not extremely picky traveler, Fly into Hilo rent car be your own boss, loved Volcano Park and loved the drive north from Hilo,Genuine Hotels.com guest review
"Good View, but Watch Out!"
Getting an ocean view room is worth it--and the staff was helpful when we decided to upgrade to one. But they don't tell you that the dinner and breakfast buffets are VERY overpriced. And the $10 fee for internet service was a complete waste--it went down so often that it was essentially useless. So enjoy the room, but avoid the extra costs.Genuine Hotels.com guest review
"Old decor, decent location"
We stayed here 4 nights in mid-December. We chose it for the location and were happy with how easy it was to get around. Yes, it is old & the decor is tired. However, the beds were decent, the parking is free, and it was clean. The cafe that is next to the Queen's Buffet (or whatever it was called) had some really good petite treats for breakfast that […] I was happy to pay for (fruit tarts were delicious). The lobby gets very busy because that is where the wifi is free. My only complaint stems from when I needed to book my 4th night. We had actually checked out after 3 nights and went to stay at the volcano national park. Due to unacceptable conditions there, I called around 8 PM and asked if they had rooms left. The gentleman said there were probably 20 rooms left and to come on back. So, we drove back to get a room. The young lady behind the desk told me they didn't have any rooms WITHOUT looking at her computer. She just kept shaking her head saying there was no availability. I finally said, "I just called 45 minutes ago and was told you had 20 rooms." Then, she checked her computer and found 7 room available. She got us booked and we stayed another night. Overall, if I was to go back to that island I would stay there again. The farmer's market downtown on Wednesdays and Saturdays was quite fun to walk through and was where we bought all our unique souvenirs and gifts. The Banyan trees are gorgeous. The gardens next door are also quite nice. Read moreGenuine Hotels.com guest review
"Romantic getaway"
This is our 2nd time staying here.We loved the view of the room looking out over Hilo Bay.The Japanese tea gardens were especially delightful.Great romantic getaway.By the way we live "on island" in Ocean View and now and then a getaway is needed from house mtce stuff.Highly reccommend it!Genuine Hotels.com guest review
"Nothing fancy, but gets the job done"
We stayed in HIlo for one night before heading over to the Volcano's National Park (came in from Kona). The hotel was really nothing special, but the receptionist was incredibly friendly and very helpful with providing maps, directions, a room with a water view, etc. Free parking is always nice, and it's conveniently located relatively near 'downtown' […] Hilo. If you plan on being out and about during the day and just needing a place to sleep and shower, then this place is great. Otherwise, it's nothing extravagant! Read moreGenuine Hotels.com guest review
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A great place to stay at a great price.Genuine Hotels.com guest review
This hotel is very dated. For 2 adults we got 2 towels, and 2 small pillows for a king size bed. No blow dryer in the bathroom. They cater to a large tourist bus crowd. The location may have been at one time in a prime location, but is now in a very depressed area.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Aloha! Thank you for your review on the Hilo Hawaiian Hotel. I do apologize for the confusion. In all of our Castle Resorts & Hotels properties we provide our beautiful compendium placed on the bed which explains the amenities we provide for all of our valued guests like you. Extra pillows are in the vanity area shelf and more can be requested with housekeeping. We also provide irons, ironing boards, and blow dryers at no extra charge. We are also in the process of refreshing our guest rooms with the model rooms being worked on as we speak. Refreshing of our guest rooms are scheduled to begin in mid-April of 2013. I am positive all of our guests will enjoy our efforts.
"beatiful views"
beatiful views from roomGenuine Hotels.com guest review
Horrible......we booked for two nights and only stayed one. It was loud dirty and not kept up. What's sad is I think this is one of the best hotels in hilo. Don't book this hotel.Genuine Hotels.com guest review
"Walking distance to Waikiki."
We stayed here only one night after we returned from the Big Island, so we could be near the airport to fly out the next day and also be near Waikiki to do some last minute souvenir shopping. The hotel's location is okay.. It's kind of a hike to get to where the action is on the beach walk. The staff was pleasant, friendly, and helpful. The rooms, though […] they were clean, had ancient furnishings and seemed delapitated. The hotel itself is old. Like, really old. Everything looked like it was sent straight from the 60's. The beds were kind of hard and "springy". The place is in need of some serious updates. All in all, it's okay for a quick night's rest, but for the money, you could get something better. Read moreGenuine Hotels.com guest review
"Convenient location"
We really had a good time. The staff were friendly, the food was fair (dinner), the hotel is a bit old but it is clean and the rooms had what we needed (except no hair dryer). The best thing is the location. The view was incredible of both the bay and the mountains.Genuine Hotels.com guest review
"close to zipline Akaka Falls"
other than being a convient location, this hotel is completely run-down and outdated. the hotel was clean but still felt dirty since it was so outdated. I asked if the hotel had bedbugs, she said no but they do have termites. It was a long night of not sleeping. less than satisfied.Genuine Hotels.com guest review
"Location, location"
This somewhat dated hotel has perhaps one of the best locations in Hilo, and the rooms are spacious with great ocean views and balconies. It's not much on the service side, and the food in the restaurant is, well, hotel food. Don't bother with the breakfast buffet - overpriced and lacking in quality and selection. But, if I ever stayed in Hilo again, […] I would stay here. Read moreGenuine Hotels.com guest review
"It'll do but isn't anything special"
Great friendly service at the front desk. The hotel is definitely in need of a renovation because it still has all the 80's flair... Clean room with decent amenities and a good location relatively near downtown Hilo.Genuine Hotels.com guest review
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"Avoid if you can"
The place is a dump. Everything smells - the lobby, the restaurant, the rooms, even the elevator!Genuine Hotels.com guest review
"Stayed for Volcano tour"
Good location with friendly staff. Front desk worked well with me on a quite room, elevators are loud try to stay away from them. Nice view and walking distance to Hilo city. We enjoyed this hotel.Genuine Hotels.com guest review
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This guest did not leave a comment.Genuine Hotels.com guest review
"Castle Hilo Hawaiin Hotel"
Got here late at night with an early morning flight the following day so did not really have time to critically check everything. Impressive lobby. Like some other reviewers i did see one of the largest cockroaches i have ever seen but it was in the lobby which is open to the elements. Room was spacious and bed was comfortable. Both bathroom and furniture […] in room slightly dated but acceptable and was definitely clean. Halls do smell old so carpets do need a good shampoo and vacuum. Still has old crt tvs which in this room was oddly placed on a stool on the side of the room. I would stay here again if i get competitive rates but paying full advertised rate may be a bit too much. Read moreGenuine Hotels.com guest review
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"Good hotel, esp for the price"
For the price, this hotel is a great deal, esp given Hilo does not have many big hotels. The overall location is good for heading up to Waipo Valley and down to the volcanos. Free parking is nice as well. Definitely pay extra for an ocean view. I got one up on a top floor and the view of the bay and mauna kea in the distance were great. This hotel is […] a bit old though and it shows. Not a big deal for me. The price/location compensated for this. Read moreGenuine Hotels.com guest review
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"Great hotel and worth the price!"
The staff was helpful and friendly, the breakfast buffet was a bit pricey, but worth it. The room was clean, lovely and comfy. The location is a bit outside of downtown Hilo, but only a few minute drive. Plus the banyan trees on one side and the bay and gardens on the other side are lovely. I highly recommend this hotel!Genuine Hotels.com guest review
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"Nicest hotel in Hilo"
The Hilo Hawaiian is a nice place to stay and the ocean view is worth the upcharge. The room is nice but the daily charge for internet was a shocker, I have never been asked to pay for internet before. The location was great which makes it convienient to eat out, since the hotel food is way overpriced for the mediocre quality. The Ono dinner was dry […] and small, the philly steak sandwich is the size of a hotdog (a small one); and the COLD breakfast buffet is a joke, however the staff is willing to microwave it if you ask. This is the best in Hilo so just know what to expect and you will be happy with your stay. Read moreGenuine Hotels.com guest review
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This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"HAWAIIAN HILO- TIME TAKES IT"S TOLL"
Old hotel, long past its prime. TV is a 17" old tube type sitting on a small table with home made turn table, very sad... no wifi, but if you buy something next door at Uncle Billies and get their access code, their signal is strong enough to maintain connection during hotel stay. Bath fixtures old,, door hinges rusted, this place defines the term deferred […] maintenance, This place isn't keeping up with the times, needs flat screens and WiFi, restaurant overpriced, food quality just average. First and last visit here! Unless they totally refurbish. Staff is unhappy, no raise in two years, full timers cut to part time, part timers to casual as needed labor. Downward spiral..... needs major cash infusion or a major chain to buy them out. Great potential in the right hands. Great location and great views! Read moreGenuine Hotels.com guest review
"CASTLE HILO HAWAIIAN HOTEL"
THE EMPLOYEES AT THE CASTLE HILO HAWAIIAN HOTEL ARE VERY PLEASANT AND MAKES YOUR STAY ENJOYABLE. I WOULD REALLY LIKE TO MENTION ONE EMPLOYEE IN PARTICULAR, HER NAME IS BARBARA-JEAN, SHE'S GOT SO MUCH ALOHA AND REALLY MAKES YOU AND YOUR FAMILY AS COMFORTABLE AS POSSIBLE. WE'VE STAYED AT THE HOTEL A FEW TIMES AND SHE ALWAYS WELCOMES US BACK AND LET'S […] US KNOW THAT IF WE ENCOUNTER ANY PROBLEMS TO PLEASE FEEL FREE TO CALL HER. IT'S PEOPLE LIKE HER THAT MAKES YOU WANT TO RETURN. Read moreGenuine Hotels.com guest review
Although not up to the 5 star standards of the luxury resorts on the Kona side, the Castle Hawaiian is in a pleasant location in Hilo. The rooms are average, the breakfast buffet substantial and service is friendly. If the rate is in the $100 range, the price is fair for the property.Genuine Hotels.com guest review
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"excellent"
This guest did not leave a comment.Genuine Hotels.com guest review
"Just ok and possibly the best of a bad bunch"
The hotel is ok but slightly tacky and dated. Staff were not super helpful just ok. There is nothing to do close by the hotel but that is the town in general. Hilo is very quiet, has nice beaches but that's about all. Not over impressed but not awful.Genuine Hotels.com guest review
No Free Internet, No microwave, no refrigerator, room need update. Close to everythingGenuine Hotels.com guest review
Stayed for two nights at the end of our trip to Hawaii. A lot different to our accommodation on the Kona Coast but we wanted somewhere close to the airport as we had an 8am flight. Room was tidy and clean but had a damp smell and stained carpet. Could be better but its not the worst place we have stayed. Showing its age and needing work but overall […] it was good value and convenient location with friendly and helpful staff. Read moreGenuine Hotels.com guest review
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"hilo hawaian"
alough we only stayed 2 nights we had a wonderfull stay .Staff were very friendly, although hotel was old as was most of the area we would go back as hilo is just beautifull.Genuine Hotels.com guest review
"Back to the 20 years ago"
I think about this hotel..... i feel ... i back to the 20 years ago hotel...Genuine Hotels.com guest review
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"L'efficacité du personnel fait oublier la vétusté."
Les chambres sont vieillottes et sentent un peu le moisi. Le personnel est très chaleureux et,en plus, très efficace. Attention, il n'y a pas de coffre fort dans la chambre vous en trouverez un à la réception. Côté jardin, le matin : concert des oiseaux et le soir : concert des grenouilles.Genuine Hotels.com guest review
"Hotel top"
Das Hotel hat uns sehr gut gefallen, es war sauber, die Angestellten zuvorkommend und das Essen bestens. Es liegt an der schönen Coconut-Island, ansonsten ist Hilo eher etwas ausgestorben...Genuine Hotels.com guest review
"Castle Hilo"
Hotel sympa mais surtout pratique, juste à côté de l'aéroport. Le parking est gratuit, ce qui est appréciable. Très bon petit-déhjeuner/buffet mais non inclus. Chambre spacieuse mais douche/baignoire plus petite. Style un peu vieillot mais le confort reste là.Genuine Hotels.com guest review
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"インターネット"
部屋でインターネットが使えないのが残念。Genuine Hotels.com guest review
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