Book online or call
Book online or call
Location.
Overlooking Hilo Bay, the Castle Hilo Hawaiian Hotel enjoys a beautiful location in Hilo, Hawaii. Hilo is a quaint, flower-filled retreat with Victorian homes and a restored downtown area that experiences more rain than any other American city. The Big Island of Hawaii offers a plethora of recreational opportunities. From surfing and scuba diving to volcano and waterfall exploration, there is something for everyone. Old banyan trees line the drive to the hotel, most of which were planted in the 1930's by celebrities such as Babe Ruth, Amelia Earhart and Cecil B. DeMille. Mauna Kea looms in the background and the arched bridge that leads to Coconut Island is only steps from the doors of the resort. The hotel is flanked by a beautiful beach, the Liliuokalani Gardens and the Naniloa Country Club.
Hotel Features.
The hotel's bayside pool is surrounded by a large sundeck and lounge chairs. Massages and beauty services available. The hotel staff provides concierge services, business services and currency exchange. Safe-deposit boxes are located at the front desk and laundry facilities are available.
Guestrooms.
All rooms at the hotel feature lanais and views of Hilo Bay or the enormous banyan trees out front. Cable television is standard and high-speed Internet access is available for a surcharge. Private bathroom with shower/tub combination. Hair dryer on request. Phone. Voice mail. Connecting/adjoining rooms available.
Charges may apply, see hotel policy below
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Rollaway beds are available for USD 30 per night
Cribs/Infant beds are available for an extra charge
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Rollaway beds are available for USD 30 per night
Cribs/Infant beds are available for an extra charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Sugar was once king in Hilo. Now, the town is known for its bay, shops, and farmers market that teems with exotic fruit. Swaying hips abound at Hilo’s Merrie Monarch Festival, a week-long hula contest held after Easter. Hawaii Volcanoes National Park is nearby. There, Kilauea is the hottest attraction as one of the world’s most active volcanoes. At its helm is Pele, the Hawaiian volcano goddess.
see all hotels in Hilo"Not good"
There isn't much choice in hilo. I recommend staying in another town if at all possible. Blah.Genuine Hotels.com guest review
This hotel is very dated. For 2 adults we got 2 towels, and 2 small pillows for a king size bed. No blow dryer in the bathroom. They cater to a large tourist bus crowd. The location may have been at one time in a prime location, but is now in a very depressed area.Genuine Hotels.com guest review
Response by Castle Hilo Hawaiian Hotel Aloha! Thank you for your review on the Hilo Hawaiian Hotel. I do apologize for the confusion. In all of our Castle Resorts & Hotels properties we provide our beautiful compendium placed on the bed which explains the amenities we provide for all of our valued guests like you. Extra pillows are in the vanity area shelf and more can be requested with housekeeping. We also provide irons, ironing boards, and blow dryers at no extra charge. We are also in the process of refreshing our guest rooms with the model rooms being worked on as we speak. Refreshing of our guest rooms are scheduled to begin in mid-April of 2013. I am positive all of our guests will enjoy our efforts.
"Very low end hotel. Would be far better off in a B"
Mattresses stained and bedspread from 80's. Stayed only 45 minutes and checked out.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Aloha! Please accept my apologies for your unfortunate experience. We strive to maintain excellent quality standards and I will speak with our staff regarding your concern. We are in the process of hotel room renovations which should be completed in 2013. Hopefully we will then have the opportunity to welcome you again and regain your confidence.
"Room felt gross"
The only thing I enjoyed about the room was the balcony, with a view of Hilo Bay. The furnishings were old and a little smelly, the bedspreads were old and faded, and there was mildew all over the ceiling of the cramped bathroom. I expected significantly better for the price.Genuine Hotels.com guest review
Horrible......we booked for two nights and only stayed one. It was loud dirty and not kept up. What's sad is I think this is one of the best hotels in hilo. Don't book this hotel.Genuine Hotels.com guest review
"Not nice..."
Hotel is ok, but the service is not nice at all. They should learn how to treat a costumer.Genuine Expedia guest review
Response by Castle Hilo Hawaiian Hotel Thank you for taking the time in sharing your experience during your recent visit to the Hilo Hawaiian Hotel. I do apologize for failing to meet your service standards.I have spoken to the Departmental Managers and will have them refresh the staff in proper service standards to better serve all of our valued guests. Thanks again and hopefully we will have the opportunity to welcome you again and regain your confidence. Sincerely,
"close to zipline Akaka Falls"
other than being a convient location, this hotel is completely run-down and outdated. the hotel was clean but still felt dirty since it was so outdated. I asked if the hotel had bedbugs, she said no but they do have termites. It was a long night of not sleeping. less than satisfied.Genuine Hotels.com guest review
"waste of money"
very over priced for the room, paid more for small balcony to look out at nothing, couldn`t get close to water for rocks. sounded like fake birds in the trees which was annoying, staff was rude, laundry was in garage area. food was not that good for price and nothing was close for sightseeing and closed the pool at 7pm...never go back there again!! […] ! Read moreGenuine Expedia guest review
"Bad Experience"
Smelled moldy and mold on ceiling. Carpet needed cleaning, room and hotel shabby. Food quality poor. Hotel staff not helpful.Genuine Expedia guest review
"Never again..."
This hotel is adeservers a rating of MINUS 1 star. The rooms are in terrible shape, only positive was the LCD TV... Traveler beware !!!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
The hotel was run down with little ammenities and no ability to upgrade. It was much different that the adsGenuine Hotels.com guest review
"Disappointing"
Rooms not cleaned daily and service very hit and miss. Some days the room was cleaned well and others not at all. There were drink rings on the bedside table for 3 days and the glass table wasn't cleaned until I made a complaint. No one listened on my first complaint, had to ask for a manager the next day. Our bathroom had wallpaper hanging off the […] wall and the main room had a massive patch of black mildew in the corner - very healthy! Thankfully the view out of the window was beautiful and distracted from the mildew. The service in the hotel again was hit and miss. Used the restaurant one night for the buffet and service was fine apart from nothing for a vegetarian - quite poor for this day and age - and when we went to use it again was told our food would be over one hour yet the place was half empty. Read moreGenuine Expedia guest review
"convenient but not clean"
Arrived late evening. Very unwlecome reception and who was more insistent about how much they would fine a "smoker" than what the hotel had to offer. The bed linen had not been changed - that was more than obvious (wont go into detail). being late from travel, we kept some clothes on and decided to lay on top. In addition, the counterpain was bry-nylon […] and has not been washed or refreshed for so long that its smell filled the room on entry. Hotel is very tired and out of date and run down. Showers hot but antiquated. Service in the restaurant was bruske. Food adequate only but fits the price. Convenience to Hilo Downtown - it's a 5 minute drive but not an easy walk due to busy main highways, despite website indicating it is. It's used by the big coach companies who presumably subject their guests to one nights stay and move on. Nobody is perfect but this hotel was less than adequate and we wished we had never booked it for so many reasons. Read moreGenuine Hotels.com guest review
"Old and uncomfortable"
I booked 2 superior rooms and got 2 horrible rooms. No refridgerator, no hairdryer, no balcony and old uncomfortable beds! The headboards were dusty and we received no housekeeping one day! Looked promising from the outside but the rooms are old and disgusting! We definitely won't be returning here.Genuine Expedia guest review
"Not impressed"
Stayed here 20 years ago and I doubt it has had a dime spent on it since. The place smells musty, is old and run down. The food in the restaurant was cheap and reasonable but didn't drink the water as it tasted funny. Its a million dollar view and a ten dollar hotel. The bed was comfortable and at least there were no bed bugs as I had read someone had […] experienced. The room was of a decent size. The whole place just needs a few million spent on it to upgrade it. There are no decent hotels in Hilo so I would have thought one that stood out from the rest would have made a fortune. I would never stay here again. Read moreGenuine Expedia guest review
"Inn rather than hotel"
I'd like to call hilo hawaiian inn. That's all.Genuine Hotels.com guest review
Zimmer sind alt, seit unserem letzten Aufenthalt vor 10 Jahren wurde ausser einem Flat Screen TV wohl nichts erneuert/ verändert. Kein HaatrocknerGenuine Hotels.com guest review
"最悪"
フロントで対応してくれた日本人の女性が、まず、ﾍﾞｯﾄは一つのでいいですね。との事？ 友人３人で泊まるのにそれは困ると言ったら、めんどくさそうに「じゃ二つの部屋にします」とのこと。しかも、「鍵は三ついりますか？いるなら時間かかりますよ」 と、投げやりな超感じ悪い態度。 そして、部屋に行ってみたらラナイも無い窓も空かない、かび臭い暗い部屋。 もう二度と泊まる事はないです。Genuine Expedia guest review
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