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Location.
Conveniently located approximately two miles from the Hilo Airport, Naniloa Volcanoes Resort offers beautiful panoramic views of Mauna Kea on one side and Hilo Bay and the Hamakua Coastline on the other.
Property Features.
This resort is home to a fresh water swimming pool and a 9-hole executive golf course. Meeting and conference rooms are available, a technology support staff, along with exhibit space, event catering, and complimentary wired and wireless Internet access. Wedding services are also available. As an extra convenience, the Naniloa Resort has a Laundromat facility, a gift sundry shop, and safety deposit boxes available at the front desk. Ample free parking is also available.
Guestrooms.
With 265 air conditioned rooms and suites, the Naniloa Volcanoes Resort has the finest accommodations on Hilo Bay. Rooms are equipped with a full range of amenities.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Sandalwood Restaurant - Breakfast served in an open-air setting bordering the hotel's lawn and overlooking the ocean.
In addition to Naniloa Volcanoes Resorts' Sandalwood breakfast buffet, Hilo offers numerous dining choices within walking distance of the hotel.
The recreational activities listed below are available either on-site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Although the front desk is open 24 hours, guests arriving after 10 PM need to contact the hotel prior to arrival to notify the front desk. Guests can contact the hotel using the number on the reservation confirmation received after booking via this Web site.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Sugar was once king in Hilo. Now, the town is known for its bay, shops, and farmers market that teems with exotic fruit. Swaying hips abound at Hilo’s Merrie Monarch Festival, a week-long hula contest held after Easter. Hawaii Volcanoes National Park is nearby. There, Kilauea is the hottest attraction as one of the world’s most active volcanoes. At its helm is Pele, the Hawaiian volcano goddess.
see all hotels in HiloJust terribleGenuine Hotels.com guest review
"Shaby Elegance"
Worthless breakfast! No internet in rooms. Good location.Genuine Hotels.com guest review
"Don't stay there"
This placed sucked. It is a sad depressing old rundown hotel. No restaurant fuzzy cable dirty, unkept and the people seemed to care less.Genuine Hotels.com guest review
"Disgusting....period."
This is one of the biggest dives I have ever stayed at. To call it run down would not do it any justice. This place is run down and stomped on. Cheaply modelled in about 1972, it appears that the only attempt they've made to upkeep this hotel is painting one half of one side of the place at some point in the past. So... you have a 1/4 painted hotel, […] that is 2/3 abandoned - you can see supplies stocked up in the windows in some rooms from the ocean side - and one of the buildings was completely abandoned with all the windows wide open - portraying a North Korea elegance. Best of all, after 5 min walking around my room in bare feet, they were black. Overall this place is a to Hawaii. Read moreGenuine Expedia guest review
"Best place to stay in Hilo"
I enjoy the history of Naniloa remembering it from its inception to present. It is still the best hotel in Hilo, and affordable. The location is prime, and the view of Hilo Bay with Moku Ola dancing in the water makes for a pleasant stay. The rooms were cleaned daily and in a timely fashion. The staff was accommodating with few requests. The continental […] breakfast was adequate -would like to have fruit . Read moreGenuine Hotels.com guest review
"A place NOT to stay"
I stayed at the Naniloa Volcanoes Resort in 1997 and it was one of the most wonderful places at a great rate. It had a restaurant, shops, and many guests. Now fast forward to 2012 and I just about had a heart attack when we arrived.The restaurant is gone as are ALL the shops that were located in the lobby area. This hotel says it has a kitchenette, […] which it did 15 years ago - now the "kitchenette" includes a small fridge and a 4 cup coffee maker. the only furniture to sit on in the room is the bed and a small desk chair with wheels. NOTHING else... I called the front desk to ask for a chair because I am disabled and sitting on/in bed is awful difficult and a desk chair (no padding) is NOT comfortable... I was told they COULD NOT get a chair for the room. In order to warm up food in your room, you couldn't do that either. The microwave that is NORMALLY included in a kitchenette is located behind the front desk and only operated by the desk clerk not the customers. The "curtains" in the room are no longer cloth - 3 wooden panels that slide into place. It also had 2 swimming pools and an outdoor bar by the one, now the area with the bar and second pool is closed off and the water in the pool is all black and nasty - smelly...... checked out of the Naniloa and will NEVER go back without looking at the hotel and room first. When I told the front desk clerk how displeased I was, his comment was oh well... Read moreGenuine Hotels.com guest review
TerribleGenuine Hotels.com guest review
"Hotel without elevator!"
None of the lifts worked. Some people had to carry their luggage up to 8th floorGenuine Expedia guest review
"Ok."
We family and I got the garden view which means no balcony only the window can open. And the downfall was the AC wasn't working too well and the shower head wouldn't stay up.. They did renovation but still had to do some fixing. So If you want a balcony, ocean view only gets a balcony, which kinda was lame. The day we checked out they did come in to […] fix the AC and shower head before two hours of checking out. (and we only stayed for one night) Read moreGenuine Expedia guest review
"Unhappy In Hilo."
The staff was polite and curteous enough but the hotel was dreadfully understaffed. The security staff was inept and incompetent. After it was determined that a fire alarm at the hotel was false they were unable to promptly turn oif thye alarm system which kept blaring. I wouls also like to know why thae fire deparetment was not on the scene and why […] the party on the ground floor continued during the alarm. Why were they not evacuated? The area around the pool was never cleaned during my eight day stay and there was a chair in it for two days. The elevators are a filthy disgrace, I will never ever recommend to anyone that I know that they sould visit your facility.The cold breakfast that was served terrible but I only ate it once. I later went to IHOP or Ken's. I was veru disappointed that you couldn' get a beer or sandwich in the hotel. I spoke with a number of Federal Park employees who also stayed at the hotel and they requested tah I convey their unhappiness wity mine for the same reasons. I am also going to recommend that you be dropped from Expedia vacation service. Read moreGenuine Expedia guest review
Look for some place elseGenuine Hotels.com guest review
"Naniloa Volcano Resort"
This hotel should never have the word "resort" in the title. Because we arrived so late, we felt we had to stay! It smelled horrible, the furniture was outdated.Genuine Hotels.com guest review
"Save your money!"
Hotel was run-down. Do not be deceived by Internet photos. Room looks nice and clean but beds sagged in middle and the bathtub was not clean. Hair and sand was all over the tub. Housekeeping staff that delivered extra towels and pillows was rude. Save yourself the headache and drive the 2 1/2 hours to stay on the west-side of island.Genuine Hotels.com guest review
"will never go back"
The most unfriendly place in HiloGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Never Again"
I was shocked at how aweful this place looked. Gross would be my word for it. If we hadn't already paid for our three night, I would have gone somewhere else. Pools are in ruins. Place looked like a bomb went off. I was scared to be there. Do not go to this place. Run don't walk away. Only thing was the view. Our room had been remodeled but so weird. […] Maybe they live differently there but seriously they need to knock it down and start over. Do not go to this hotel. I know there isn't much there but this place is a total disaster. Read moreGenuine Expedia guest review
"Only 25% complete."
Hotel is under going rennovation and is only 20% complete. Bay side rooms have been completed. No food or beverage available. Exterior looks like it has been abandoned. At first sight, thought it was closed. Fortunately only spent one night in a rennovated room. Nice view from room.Genuine Expedia guest review
"the worst I have ever stayed in"
The pictures were really nice. This place should not be open. It is so run down you cant wait to get out of it.Genuine Expedia guest review
"In the Post-Apocalyptic Style."
By now I have stayed at the Naniloa about 5 times for an aggregate total of around 8 weeks, but this last will be the last. The staff was very nice, as always. But the place itself has continued to fall into even further disrepair despite the "remodeling", which has been ongoing for at least 4 years that I know of . The ancient and beautiful banyan […] tree in the entrance courtyard has been cut down "at the owner's request" to "accommodate tour buses". There's acres of parking a few feet away, so I somehow question this excuse. The swimming pool and other outside guest areas (this is Hawai'i, you know, and people come there to go outside!) are beyond embarrassing. "Post-apocalyptic" might be a better term. In my opinion, the owner seems intent upon simply working this property into the ground. And that's too bad, because it is easy to see what a wonderful place this once was, and could be again. Read moreGenuine Expedia guest review
"Not even to my worst enemy!!!!"
Im not a princess, i do appreciate spending my hard earned money at a nice place. This hotel was run down, moldy, ghost town appeal. No furniture beside the pool to lay on i had to lay on the chiped pain around the pool. The lot beside this hotel, which was my view by the way, looked like an alley you'd find a dead body at! There is no pub (even though […] i don't drink) , there is no restaurant! Not even next door or next door to that. Once we had checked into our room we quickly realized after calling the front desk, that the reason we could hear the room 6 doors down flush the toilet and having a shower was due to the tile in the hallways and no insulation anymore because of the "RENO"S" I would never ever ever stay at this hotel ever again. Did I mention the small ants and bugs??? I was so disappointed i literally cryed every evening. Oh and the internet....ya they may want to feed the hamsters they have running it because it took over 20 min for me to fire it up and get as far as the log in page to my hotmail. When i told the front desk she said...."Oh". Read moreGenuine Expedia guest review
"Schmudelig"
Nie mehrGenuine Hotels.com guest review
"No vale la pena"
Algunos cuartos son oficinas. El exterior esta preciosos. Los elevadores con graffiti y alfombras en extremo sucias. El desayuno de cortesia es un cafe y un pan. El resto cuesta $10.00dls.Genuine Expedia guest review
"Non ci è piaciuto"
Brutto e vecchio, mal tenuto no wi di nelle camereGenuine Expedia guest review
"Alcatraz-hotell"
Vanskelig å beskrive Naniloa; eneste positive med hotellet var sengen som var komfortabel å ligge i. Utover dette er ikke Naniloa et sted jeg ville anbefalt om enn kun for en overnatting (noe vi gjorde før avreise). Har vært på omvisning på Alcatraz og hotellet ga meg samme følelse som de kalde gangene der. Dette er definitivt et "keep-out of" hotell. […] Mange andre alternativer i området og til prisen per rom er dette helt absurd. Skal du til The Big Island vil jeg uansett anbefale å fly til og fra Kona (ikke Hilo) og da unngår du hele problematikken med å bo på dette hotellet. Read moreGenuine Hotels.com guest review
"ナニロア ボルケーノズ リゾート 設備が最悪"
ナニロアボルケーノボルケーノズ リゾート お風呂のお湯が途中から水になってしまい 満足にシャワーもあびられず 無理やりスタッフに頼んで別の部屋の シャワーを利用させてもらいましたが 言葉もできなければ それも難しいかと思いました。 すべての設備が古くメンテナンスも ままならない様子でした。 ロケーションや部屋からの眺めなどは 良かったです。 次回は利用しないです。Genuine Hotels.com guest review
"うるさい"
改装中なのかわかりませんが、 ボイラーの音で夜眠れませんでした。 外のテラスの方が静かでした。 最終日は耳栓をしてやっと眠れました。 部屋もどことなく汚く、次回はいきません。Genuine Hotels.com guest review
夜中まで若い集団が大騒ぎをしていてうるさくて眠れなかった。 階が違うのに声が廊下を通してよく聞こえるので、とても不愉快だった。Genuine Hotels.com guest review
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