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Location.
Ameristar Casino Hotel Council Bluffs is close to Lauritzen Gardens, Mid-America Center, and Bluffs Run Greyhound Park. Also nearby are Henry Doorly Zoo and Dodge Riverside Golf Club.
Hotel Features.
Ameristar Casino Hotel Council Bluffs has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas. The hotel offers a coffee shop/café. The staff can provide concierge services, wedding services, and event catering. Additional amenities include a casino, gift shops/newsstands, and room service (during limited hours). Guests have complimentary access to a roundtrip airport shuttle (available 24 hours).
Guestrooms.
The 160 air-conditioned guestrooms at Ameristar Casino Hotel Council Bluffs include safes and hair dryers. Guests can use the in-room complimentary wireless high-speed Internet access. 42-inch plasma televisions are equipped with cable channels. All accommodations provide phones with voice mail; free local calls are offered (restrictions may apply). In addition, amenities available on request include a turndown service and wake-up calls.
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Babysitting/childcare is available for children up to age 12 and costs USD 7.20 per hour, per child
Activities for children up to age 12 are available for an extra charge of USD 7.20 per hour per child
Cribs/Infant beds are available for an extra charge
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Babysitting/childcare is available for children up to age 12 and costs USD 7.20 per hour, per child
Activities for children up to age 12 are available for an extra charge of USD 7.20 per hour per child
Cribs/Infant beds are available for an extra charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Reeked of smoke"
You have to walk through the smoke filled lobby to get to the hotel elevators. The stink of cigarettes wafted into the rooms and the blankets smelled that way, too.Genuine Hotels.com guest review
"All around good experience except for housekeeping"
We enjoyed most everything about the hotel but were very unsatisfied with the housekeeping. We were there three days and all they did on a daily basis was make the beds - nothing was restocked. I literally had to call the front desk and ask for toilet paper. Also, we made coffee the first day and they left the leftover coffee and grounds in the pot […] and didn't restock the supplies for that either. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear this. We really value your feedback and I will be sure to pass this along to our housekeeping team. Thank you for sharing your review and for staying with us.
"Not bad for Iowa"
Room wasn't bad. Relatively quiet until upstairs hot tub turned on at 1 am. Cigarette smoke from the casino might be an issue for some. Buffet was terrible.Genuine Hotels.com guest review
"Not bad, but some minor things."
I only had two things I wasn't fond of at the Ameristar in Council Bluffs. The first being the shower head not having hardly any water pressure, and the second being the beds (hard to compete w/since I have a memory foam mattress). Overall pretty good for the hotel section. The casino was a bit out of date compared to others but it is an older property. […] More table games would of been appreciated as we had a long wait for those. Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thanks for sharing your feedback; we really value what our guests think and I'll be sure to pass it along. I'm glad you had a good overall stay and hope you come back to see us.
"Design Plastics"
The hotel was OK but not worth the price, the room had a smoke smell and it was a non smoking room.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for staying with us. I apologize if you were not completely satisfied with your stay. We encourage guests to let our front desk team members know if they are happy with their rooms and we will do what we can to ensure you have a comfortable stay. Thank you for your feedback and we do hope you give us another try.
This guest did not leave a comment.Genuine Hotels.com guest review
"glorified simple room"
Place to close 2 cig. smoke. BAD for allergies! View kinda ok It is close to steak +Lube rest. kids luv this rest. close to imax, + Kids Quest WONDERFUL! !Lots of OLDER Folks ,not to many children. Service Great at Bourbon Rest. TU I think it was Katie ,Was luvly to my Small Date! Mommy +Me nite. As my young son put it We made a forever memory!Genuine Hotels.com guest review
We found a large bug in one of the beds in the room. The hotel sent up a staff to change the sheets, but it took awhile and it was very late at night, which was not ideal.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs Thank you for your review. We take our guests’ feedback very seriously and pride ourselves on providing a clean environment for all of our guests to enjoy. We have a policy of changing all sheets in every vacant room, even if the bed does not look as though it was slept in. I’m so sorry for the inconvenience during your last visit. We hope to see you again soon so we can show you the quality of experience that we do our best to provide for all guests. If you would like to further discuss your stay with us, please call our hotel and ask for our Hospitality Manager.
"Smoke smell"
The smell of smoke in the lobby was, well, unexpected. I didn't know smoking was allowed. We are not gamblers so we didn't go in the casino. We didn't use the restaurants because of the smell of smoke that permeated the public areas. The room was great and there was no smell. The staff was friendly. If you are a smoker or don't mind the smell of smoke […] I would recommend the hotel. We will not stay here again simply because we smelled like smoke from just simply walking through the lobby. Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Smoking is only allowed on the casino floor and in designated smoking hotel rooms. It is not permitted in our restaurants or hotel lobby. I'm sorry if you felt the smoke was spreading from other areas. Our Facilities department does their best in maintaining the ventilation system to keep the air as fresh as possible. Hope you do reconsider returning.
"Room clean - service another matter."
Front desk personnel not happy. No tissue or towels in the room. Asked for towels, got them the next morning. Asked front desk at checkin for wake up call - never happened. Lobby/floors and elevators were full of smoke. Room was good. Temp in room set at 60. Tried to set to 72, would not reset. Multiple calls to front desk just rang and rang. Went down […] to front desk. Told that maintenance would check on it - nothing. Could not find a soda machine. Calls to operator no answer. Convenicence area in the lobby closed. Finally went to the bar. Read moreGenuine Expedia guest review
Response by Ameristar Casino Hotel Council Bluffs Our wake up calls are normally very reliable. Thanks for the feedback; I've forwarded along to Hotel. We do have non smoking and smoking rooms and we do our best to keep the smoke contained with our ventilation systems. We hope you do give us another shot!
"not bad"
We reserved a king non smoking room, however, when we got there the person checking us in said they only had a handicap room with two queen beds available. It worked out fine but I didn't like the idea of taking up a handicap room when there could have been someone who needed it. The casino boat itself is dark, and dirty appearing. The buffet was great […] and so was the service! The bar staff was slow but very friendly. Read moreGenuine Expedia guest review
"expected more"
The room was very smokey even for a non smoking. Had to turn the TV up to 90 to hear it. Room book didn't list hours, foods and prices of restaurants at establishment. Plus the room book binder was broken. The pillows and bed were good.Genuine Expedia guest review
"Ameristar- cruise-like atmosphere"
We were on a cross-country trip & this was an overnight stop. The staff were fantastic, friendly & helpful. The lobby was quite loud with rock videos pumping out of amplifiers. The only other complaint I had was the noise that people made in the halls late into the night/morning. Let me restate - the staff could not have been nicer. Just not the spot […] for road recharging. Read moreGenuine Hotels.com guest review
"Affordable option"
If you are looking for an affordable option to stay in the Omaha area this is a nice location for the price. I think the star rating for this hotel is overselling the property, it really is only a 3 star hotel. The location is horribly out of the way from anything else, it's about 5 miles to a main part of town where stores and restaurants are loca […] ted. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Smoked Out"
I was not expecting how smoky it was. I knew it was a casino but it was an overwhelming, knock you on your butt, aroma of cigarette smoke. When we got home everything needed to be washed and even the suitcases needed to be aired out. I would never stay again because of that. The two restaurants on the premises that we ate at were not very good. BUT […] everyone was very nice. And the hotel itself, the rooms and the pool/gym were well maintained and clean. Read moreGenuine Expedia guest review
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