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Location.
Ameristar Casino Hotel Council Bluffs is close to Lauritzen Gardens, Mid-America Center, and Bluffs Run Greyhound Park. Also nearby are Henry Doorly Zoo and Dodge Riverside Golf Club.
Hotel Features.
Ameristar Casino Hotel Council Bluffs has an indoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas. The hotel offers a coffee shop/café. The staff can provide concierge services, wedding services, and event catering. Additional amenities include a casino, gift shops/newsstands, and room service (during limited hours). Guests have complimentary access to a roundtrip airport shuttle (available 24 hours).
Guestrooms.
The 160 air-conditioned guestrooms at Ameristar Casino Hotel Council Bluffs include safes and hair dryers. Guests can use the in-room complimentary wireless high-speed Internet access. 42-inch plasma televisions are equipped with cable channels. All accommodations provide phones with voice mail; free local calls are offered (restrictions may apply). In addition, amenities available on request include a turndown service and wake-up calls.
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Babysitting/childcare is available for children up to age 12 and costs USD 7.20 per hour, per child
Activities for children up to age 12 are available for an extra charge of USD 7.20 per hour per child
Cribs/Infant beds are available for an extra charge
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Babysitting/childcare is available for children up to age 12 and costs USD 7.20 per hour, per child
Activities for children up to age 12 are available for an extra charge of USD 7.20 per hour per child
Cribs/Infant beds are available for an extra charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"I came for fun… The cigarette smoke drove me away!"
They have this big, beautiful facility that gets you excited when you walk in the door just to be there. But you can't get away from the cigarette smoke, no matter where you go. I had a towel stuffed under my door at night to try to keep the cigarette smoke out, but that didn't work. My initial reservation was for three nights and then I found that […] I needed to stay for another week and even though this hotels rates were lower than others in the area. I just couldn't bear to be immersed in the cigarette smoke any longer. Days later, my kids got in my car and asked if somebody had been smoking in the car, the cigarette smell had been transferred from my clothing to the car interior. I found it difficult to eat my meals at the on-site restaurants because of the cigarette smoke. Everywhere I went in the facility. There were people complaining about cigarette smoke and their burning eyes and throats. When I first arrived at the hotel, my immediate thoughts were that this would be a great place to bring my wife or my wife and kids for a long weekend, but that idea was quickly squashed when I realized that the cigarette smoke just doesn't go away and is everywhere and in everything and in your every breath and every bite of food. Some things are just "no-brainers" when it comes to customer satisfaction and comfort. Installing exhaust fans in the casino to suck out the smoke could not be that expensive. Find another place to stay, I did! Read moreGenuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm so sorry to hear you were unsatisfied with your experience. We recently invested more than five million dollars in improvements to our air quality system. This project expanded our ability to bring in and condition fresh air for our casino floor. We have also partnered with an outside engineering firm to assist us in providing the best quality of air for our guests and our team members. We are continually monitoring the air quality, exploring new technology to assist us and we appreciate your feedback. We do hope you give us another try.
"Customer service non existent"
We booked online and didnt get the type of room we wanted. Hotel staff (manager) brushed us off. Treated like $ not a customer. We will not visit any of their properties again.Genuine Hotels.com guest review
Response by Ameristar Casino Hotel Council Bluffs I'm sorry if you didn't feel valued as a customer. We do try to accommodate your room type when availability allows.
"Very thin walls!"
Barely slept! Could hear everything out in the halls and next door. Wouldn't stay again.Genuine Hotels.com guest review
"My thoughts"
I stayed at this hotel - while traveling with another family - not big in staying at a casino - they were. Lovely looking hotel - appeared very nice & clean - problem - big one - I was in a non smoking room - everytime the airconditioner went on - smelled like I was smoking myself!! Awful - the hotel staff was wonderful brought me up an inonizer immediately […] - could not move me as hotel was full - next morning while I complained to front desk that the "febreeze" they sprayed while setting up the inonizer helped cover the smokey smell - it was still evident. I never went into the casino - never was around anyone smoking during my experience - but still all my stuff smelled of smoke in our car as we left - our friends also had a non smoking room - that smelled badly - but did not want to say anything to me - since they chose the hotel. I am grateful that the staff tried to help - did not like the fact that they were unsuccessful.. Will not ever return to this hotel again! Read moreGenuine Hotels.com guest review
"Not Impressed"
Not Impressed at all.Genuine Expedia guest review
"Craps at the Casino"
Very smokey throughout the hotel including the non-smoking rooms. Not a 4-star hotel unless you're grading on a 10 star system.Genuine Expedia guest review
"Craps at the Casino"
Very smokey throughout the hotel including the non-smoking rooms. Not a 4-star hotel unless you're grading on a 10 star system.Genuine Expedia guest review
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