DoubleTree Suites by Hilton Hotel Mt. Laurel

I was surprised by the quality if the hotel. The rooms were very compact and dirty. The common areas were dirty too. There is not free wireless and no free breakfast but in the list of ammenities said they were. I tried calling the front the desk but nobody answer. This is the worst hotel I've ever been to

Genuine Hotels.com guest review

My family and myself really enjoyed the suite, I would recommend Double Tree to anybody the custmer services really made us feel wanted and when spring/summer fully comes in we look forward to returning.

Genuine Hotels.com guest review

Overall our stay was great. One complaint - the pool. The water in the pool was HOT, like the temperature of a hot tub/whirlpool. Yet, the hot tub was cool. It was very uncomfortable being the pool. Nothing like sweating while you're swimming. Also, there were 2 seperate groups of people that came in who proceeded to jump in the pool with their clothes […] on. Two girls (not even young girls) were wearing their camisoles and underwear. Gross. I hightailed it out of there. The rest of the stay was as good as the last time I was there. Room was clean and comfortable. Location of hotel is great, lots of restaurants around. Very close to NJ Turnpike. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Room was clean and had sufficient room. Kids loved the pool, we loved the hot tub. We did not eat at restaurant, but looked nice.

Genuine Hotels.com guest review

I booked a suite here for a family trip at a low rate through H.com. The Wyndham where I stayed on my last visit was booked. The staff was relatively nice but the NJ saracasm didn't always work with me. (I called on the Wed. before to see if the pool was going to be open for the weekend. The response was "it's open now"...didn't really answer my question) […] That being said they were very nice in dealing with the sour coffee cream that was in the room. Unrefrigerated half andf half left near the coffee maker should be changed daily! The disappointment was in the hotels aging look. It was clearly a trendy decor back say in 1995, but the colors and furniture was tired and depressing. It appeared by the missing celing tiles and holes in the hallyway that they were doing renovations but the workmanship was awful. Messy caulking and tile work in the bathroom,. Big gaps around the tub and basebord...looked like a bad patch job. I really hate it when the tub plug doesn't work and is hanging out of the tub. The bathroom was reasonable in size but it had absolutely no decor. Just white walls, floor, ceiling and towels, with a dated birch whitewashed door. I felt like i was in a public bathroom at a train station. The bed was nice and comfortable, but you definitley want to wear shoes on the 20+ year old looking carpet( I'm sure its newer but it didn't look that way). and Finally, $9.95 PER DAY FOR INTERNET!????. $12 for toast and coffee??? It's clear that this hotel is lost in the 1990's. The decor, the condition and the pricing for things that other hotels give you for free. I must say this is typical of Hilton's. They price all of their hotels as though they are in exotic resorts. Cherry Hill New Jersey...I don't think so. Next time I'll pay $20-30 more per night and stay at a place that includes the simple things that cost the hotel relatively nothing, but make a big difference when it comes to guest comfort and appreciation. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I just stayed at this hotel for three nights with my husband and two infant children. We arrived on a Friday afternoon, and I went to check in. The lady at the desk told me my room wasn't ready and when I (admittedly exasperated after a very long drive) remarked that was a bummer because I had two tired kids in the car she flatly told me "check in time […] is at three. You're early." She was right - it was 2:55. Got me there! And I definitely deserved the rude treatment for thinking I could show up to a hotel all early like that! So, I hoped that rudeness was just a problem with that member of the staff, so I waited to check in and headed to the room. When we arrived at the room (which, according to our reservation was a NON-SMOKING king) it REEKED of cigarettes. Not just smelled, but reeked. I called the front desk and the lady who answered the phone told me "well, I said you were in a smoking room when you checked in and you didn't complain then, so that's your room. And we're booked up, so we can't move you." What? I checked my reservation, it said non-smoking. I told her that, she reiterated that it was my fault for not telling her I didn't want a smoking room, and they couldn't move me. I asked her how she was going to fix the problem and she said a maintenance guy would come soon to help. He did - showed up and sprayed some air freshener. Awesome. Now it smelled like cigarettes and lavender. Kids crying needed naps so I gave up for the day. I'm not one to complain typically - even with bad service but this place really takes the cake. I asked again for help the next day when the room was still horrible smelling and the nice maintenance guy came again and made it smell like lavender for 10 minutes. The scent of cigarettes wasn't just subtle. And I may have forgiven the horrible smell if every encounter with the hotel staff was about the fact that I needed to deal with it because they were booked. Soo... our lovely trip to Mt. Laurel was a great little vacation w Read more

Genuine Hotels.com guest review

Booked my room the night before my scheduled reservation day through Hotels.com. Best thing I could of done. No check in delays. Good rate on the room. No delays while checking in. The room was comfortable. My kids had a blast. The indoor pool was clean and the people staff included were pleasant. I would recommend this hotel to others. I plan to go […] back r real soon. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This was in a great location, 10 mins from philadelphia 35 mins from Sesame place and a hour from Atlantic City. The hotel itself was not the greatest though. the room we had was nothing like what we were shown on te website. The front desk staff was rude and unpleasant. When I asked to speak to a manager about issues with breakfast I was supposed to […] receive, she went out back to talk to the manager and when I asked to speak to them she preceded to hand me the phone and say here you go. There was not a manager on the property and they said thenissue would have to wait til the morning when the manager was in around 10am. Definitley nit a was a customer should be treated. On top if that the pool was disgusting. So cloudy you couldn't see your hand 5 inches under the water. Pliable said the pool was not to be used when there was not a manager on the property. So that right there is a liability because there was not a manager present any night. Overall if was a terrible stay and we will nor be staying there again or recommending it to anyone else. Read more

Genuine Hotels.com guest review

We had a great trip , there were some noise issues each night but as soon as front desk was aware they did handle it. I would give this hotel another shot.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Bed covering were soiled & stained. Bath tub was not clean, standing water while showering. Very Dis-satisfied with cleaness of room.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We did receive great maid service but, the room we stayed in had peeling wall paper, broken sink plug and floor grouting needed replaced. The indoor pool was the only reason we stayed here and it was not cleaned well and had several door screens surrounding the the pool that were flapping in the wind and needing repaired. NO CONTINENTAL and the restaurant […] was to pricey for the area, with much cheaper restaurants just up the street. Read more

Genuine Hotels.com guest review

Double tree hotels are typically pretty good. The people were friendly and helpful. I had a problem with the controls in my room and they responded very quickly. The pool was warm, as an indoor pool should be and my husband and son loved it. The golfing in the area was quite reasonable as well. We even had a small balcony with patio chairs to use when […] we wanted. Thre fitness room has the most up to date equipment I have seen at a standard hotel, with individual screens on each piece of equipment (like in a regular gym). It was not far from Philadelphia, and a lot cheaper. They could use an upgrade in decorating, but the rooms are kept clean and the bed is amazingly comfortable with many different pillows (firmness variable) to choose from. We were given a coupon that entitled us to a free drink for every night of our stay here. It was a nice addition without any solicitation. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Don't waste your money- the extra $10 for the included breakfast is NOT worth it! The food is terrible and the service was non-existent. I actually had to go out to the lobby and refill my coffee from the complimentary carafe. The front desk staff wasn't very friendly. The cleaning staff was friendly and accommodating and the pool is nice.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review