Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The property is undergoing renovations. The following areas are affected:
Open 24 hours, the complimentary fitness center provides free weights, strength-training equipment, and cardio machines with individual TV screens.
One mile from the hotel, Central Park offers tennis courts, a lake with rowboat rentals, and miles of trails for jogging, walking, and biking.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Groups of 8 persons or more are subject to a baggage fee.
Guests expecting to receive packages at the hotel must contact the hotel in advance. Fees may apply. For more information, please contact the office using the information on the reservation confirmation received after booking.
PLEASE NOTE: from August 31, 2012 hotel entrance will be moved to 45th street, between 8th and 7th avenue.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Let the West Coast have Hollywood; Broadway’s lights are just as bright, and many screen actors come to the Great White Way to gain acting credibility. Area attractions include Carnegie Hall, Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art. Resplendent St. Patrick’s Cathedral takes up a block at Fifth and 50th. Once seedy, Times Square now hosts ABC, MTV, and NASDAQ.
see all hotels in New York"Finish construction before accepting guests"
The construction going on in the lobby is annoying. No free WIFI service either.Genuine Hotels.com guest review
"I moved to another hotel."
It was reported to be 'under renovation' in the exterior and lobby areas. The whole block was a construction site. The key to my confirmed queen bed room didn't work so I was moved to another room with doubles. The room was small but cleverly done 'modern' except for the entry hallway and door which hadn't been touched and looked like they had been […] through wars. The 'view' out the window was of a lightwell with a huge metal duct running in front of my window. Elevator from the upstairs lobby to the street was broken and the lobby areas were very chaotic. On the one plus side, the people who work there were wonderful. I moved to another hotel after one night. Read moreGenuine Hotels.com guest review
"worst hotel ever"
I will never stay here againGenuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Service Issues & Chaos"
They're undergoing a major renovation so getting in and out of the hotel is awful. Elevators are slow. Service could make up for that deficit, but it is non-existant. Not a satisfying experience.Genuine Hotels.com guest review
Response by Milford Plaza Hotel We're sorry you were disappointed with your stay. We are in the late stages of our lobby renovation which includes work on our elevators as well, necessitating taking one at a time out of service. While we realize our temporary lobby is much smaller than our regular lobby, we do try our best to make our guests as comfortable as possible and sincerely regret if we failed to do so with you.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Long lines and disorganized staff"
The staff was friendly but very inefficient and generally uninterested in helping guests. We had trouble getting our bags to our room and getting our car from the garage when we left. I know its under renovation, but the elevators are small, slow and stopped working all together on our last day there so the whole hotel had to use the service elevat […] ors. Read moreGenuine Hotels.com guest review
Response by Milford Plaza Hotel I'm sorry about the elevator disruption during your stay. Our "smart" elevators are usually one of our best-liked features; unfortunately, like all machines, they sometimes require that we take them out of service for repair or recalibration which is necessary for the safety and security of all of our guests. Unfortunately, this happened when we already had cars out as part of our renovation and we utilized our service elevators to ease the traffic flow. We sincerely apologize for any inconvenience you were caused as a result.
"Worst ever. Never again."
The property is under renovation, so it may get better, but when I was there is was horrible. They should have trottled back significantly on the number of guests they tried to accommodate given the work they are doing on the building. They had half the elevators blocked off for renovation and two of the remaining four went off line one mornign so they […] were actually shuttling guests on the service elevator. It took me over fifteen minutes to get out of the hotel. Read moreGenuine Hotels.com guest review
Response by Milford Plaza Hotel I'm sorry about the elevator disruption during your stay. Our "smart" elevators are usually one of our best-liked features; unfortunately, like all machines, they sometimes require that we take them out of service for repair or recalibration which is necessary for the safety and security of all of our guests. Unfortunately, this happened when we already had cars out as part of our renovation. We sincerely apologize for any inconvenience you were caused as a result.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $140 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Do not stay at this hotel"
I would not reccomend this hotel.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $140 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Don't do it!!!!"
The hotel was a disaster.Genuine Hotels.com guest review
Very disppointed. Bad hotel. Bad service. Made worse with significant ongoing construction. If this hotel was located anyone other than Times Square it would be out of business.Genuine Hotels.com guest review
Terrible; room was no larger than a shoe box. Elevators were stopped at midnight and stairs had to be utilized. Had to wait on maintenance to finish repairs to room before I could utilize room. Air conditioner did not work. Would not recommend to anyone. And to think I paid around 300.00 for this.Genuine Hotels.com guest review
"DO NOT BOOK HERE. TRUST ME."
This hotel is under total renovation. Construction happening at this moment. The lobby is a zoo that looks like the office of a construction site. As in a trailer. They are grossly understaffed at the desk, and my impression is that it's on purpose to rake as much cash in as possible while under renovation. There is no room service, no rooftop bar (as […] advertised, since it's under construction), horrible elevators (and not enough for the thousands of people they have staying there each day, no kidding)...sound leaks from the hallways under the door, so you get woken by people having 4am chats on the phone in the hallway. It's a nightmare. Parking costs $53/night. Ridiculous. Can't emphasize enough, that this was the worst hospitality experience of my life. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It's clear by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It's clear by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Dumpy, noisy and crowded"
What a disappointment! Things didn't seem clean or particularly cared for anywhere in the hotel. There were throngs of people with bags in the lobby area at any one time and I'm guessing it caters to foreign tour groups. And all the construction didn't help matters (I find it hard to believe even when they are done with this construction, that the place […] will be somewhere I would ever want to stay...yes, it was that bad). The rooms were small and basic and again, not very cared for. In the morning, there were doors slamming everywhere. I'm not sure if the doors are just heavy or the hotel patrons were just rude. But it was not a relaxing morning at all. I couldn't wait to check out. Save your money--it's not cheap to stay here and is truly a dump...even by NYC standards! Read moreGenuine Hotels.com guest review
"Under HEAVY Construction"
I hate to dwell on negatives but sometimes you have to be honest. I stayed at the Milford Plaza for a business trip. Be advised that this hotel is under heavy construction. During my stay they also felt it necessary to test the fire alarms starting at a quarter to 5 am. I believe that the Milford is trying it's best to improve but should it be the cost […] of your guest experience? I would not recommend a stay at the Milford with the current renovations. Read moreGenuine Hotels.com guest review
Response by Milford Plaza Hotel As part of our $160 million renovation, new fire sprinkler systems were installed and an elevator recall test needed to be conducted to ensure the safety and security of all of our guests in the unlikely incident of a fire in the building. Since this required taking the elevators out of service for up to an hour, it was not feasible for this to take place during the daytime or early evening hours and it was decided to conduct the test between 5AM and 6AM when most guests would not be affected. We had been assured by our project managers that no announcements or alarms would be triggered during this procedure and we were assured by the 3rd party testing company that there would be no noise disturbance to our guests. Unfortunately, this was not communicated to their technician who conducted the test and proceeded to make the announcements you heard. The management of the hotel would never knowingly or willingly agree to such noise disturbances at such an hour and we sincerely regret this unfortunate incident.
"This was ridiculous"
We checked in ok despite fact they had one woman doing all the check ins. There were signs saying excuse our appearance because they're under construction. It took us half an hour to find our room. The elevator system is ridiculous. U can't choose your floor from inside. U have to pick from outside elevator. We were 6th floor we were brought to 20th […] about 5 times. And there is no stairway that you can go up to walk to your floor. Staff kept telling us to take elevators. We asked someone to help us get to room. They said no. Our room once we finally found it had a gross stain on the leather by the table. Our lamp had no lampshade, gross stain on carpet. I'm not one to complain about a hotel but I was in shock. Had I not paid in full non refundable or had another hotel option since things were booked, I would have left if I could. Read moreGenuine Hotels.com guest review
"You get what you pay for"
The hotel lobby was dirty. The room was too small, and very damp. I would not stay at the Milford Plaza again.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel It would seem by your rating that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may reply to you.
"poor"
Rooms so small no movie rentals plainGenuine Hotels.com guest review
Response by Milford Plaza Hotel We’re sorry you were disappointed with the size of your room. We do have varying size rooms in our hotel but during times of high occupancy, as was the case during your stay, we must make use of all the rooms at our disposal. We apologize for the lack of movie access in your room. As part of our renovation process, we are in the process of negotiating with a vendor for the most up-to-date version of this service which should be in place by the end of the year.
This guest did not leave a comment.Genuine Hotels.com guest review
"Affordable, but still not worth it"
Great location is about all I can say for the Milford Plaza. Massive construction going on, staff handling fairly well, but crowded and cramped. Our room had been renovated but getting there was a challenge. Through some crazy back elevators and "staff only" section was a bad start. The room itself had been cheaply redone, and was decent, though all […] the lights had no shades so there were exposed bulbs around a 4 year old. The towels had stains, but most interestingly, when we turned on the shower, the entire ceiling above the shower started leaking. We called the desk, and they said they would send someone, but no one arrived. Finally we decided that if they didn't care about it, then we didn't. The ceiling bubbled and after the three of us showered, the bubbles popped and the ceiling started peeling off. Probably just paint, but honestly, if it were my property I would worry about it. Made me concerned as to what else they were skimping on. Glad to get out of there. I guess you get what you pay for, but still I think we were ripped. Read moreGenuine Hotels.com guest review
"poor service"
The hotel is under construction. This made is so difficult ti get to the lobby from the 15th floor. We woukd wait 15 minutes to get on an elevator. We asked for extra bedding and a manager was rude and roll we d her eyes when we asked. She said she woukd send everyrthing up to our room, nothing came the entire night. We called at leadt 4 difderent times […] to front desk and no one ever answered. The location is the best part! Read moreGenuine Hotels.com guest review
It was very bad !i can not take shower because water was not hot People who work front desk were not kind. Lobby was too small and busy . I do not want to stay againGenuine Hotels.com guest review
It is under construction. Way over priced considering the construction and that there are no amenities available. Hallways not marked well. Not enough check in staff. Elevators service sucked.Genuine Hotels.com guest review
"Not good!"
I stayed at the Milford knowing that they were doing some construction on their lobby. To cut a long story short 1) chaotic elevator process - 4 elevators went by FULL so we had to take the stairs every day 2) No hot water!!!! I had to have a cold shower 3) On one day the elevators didn't work so I had to walk up to the 10th floor 4) they have a PA […] system in the room and there were frequent announcements from the electrical contractors as early as 8am 5) the housekeeping service threw away items that were not trash and were not near a trash can (including my expensive cosmetics that were in sachet form inside the tub area and my bag of keep sakes - maps, tickets etc). 6) cranky staff - 7) there was no restaurant, no room service, no coffee facilities. Awful, awful hotel. Read moreGenuine Hotels.com guest review
"Trip to New York March 23 thru 27, 2013"
The room was very, very small. The bathroom was like a small, small closet. To use the bathroom you had to come all the way in before you could close the door. The door could not be opened if you were on the toilet. No place to put clean clothes to get bath. No place to put your suitcase except floor and if you put the suitcase on the floor there was […] not room to walk around the small beds. The bed were suppose to be queen size. They were the size of a twin bed. Very uncomfortable for 2 people. I would never stay here again. The only plus was it was 1 block from Time Square. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"HORRIBLE! Worst hotel experience ever!!!!"
The positives: the rooms are very nicely decorated and comfortable in spite of their size. The location can't be beat if you want to be next to Times Square and Broadway. The cons: Hotel is under extensive remodeling construction and was not made aware of when booking. Service is extremely slow and rude. No signs posted anywhere to help find front […] entrance in middle of all the scaffolding. Bathroom was 105 degrees F according to our thermometer. Had to open window to counter heat cause it could not be shut off. Hotel decided to start testing fire alarms at 830am, neglected to inform us that this was going to happen when we checked in. Front desk never answers the phone, neither does the bell stand. Called for two hours straight trying to get a bellman before giving up and carrying our 5 bags down ourselves. When we told the employee at the counter about it, she did not offer an apology, just an attitude and said "the phones work". How do you start an alarm test at 8am in a city where people stay out very late and not make your customers aware of it the night before so they can go to bed early? How do you give your customers attitude when you fail them? NEVER AGAIN WILL I STAY HERE!!! YOUR STAFF'S LACK OF CONCERN OR APOLOGY FOR ALL THE WAYS YOU FAILED SEALED THAT FATE. I'D rather be set on fire than stay here again. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Cheap renovation"
Hotel has been cheaply renovated. Rooms are tiny and elevators take forever. They only renovated the absolute necessary and then in a cheap way. Doors, windows are still old and fall apart. The bed is next to the thin door and you can hear everybody the entire night. And the final blow was I had to pay $15 for wireless. This was not mentioned, when […] I connected. Read moreGenuine Hotels.com guest review
Response by Milford Plaza Hotel We’re sorry you were disappointed with the size of your room. We do have varying size rooms in our hotel but during times of high occupancy, we must make use of all the rooms at our disposal. Our hotel was built in 1928 when room size expectations were more modest and in a city where space is always at a premium. As a mid-level market hotel, we realize that there are higher end hotels with larger accommodations but find that our core clientele tend to spend little time in their rooms and prefer more reasonable rates to higher levels of in-room luxury. As part of our ongoing lobby renovation, we are also working on the elevators so there are intermittent delays during peak check-in and check-out times. We realize decor is a highly personal thing and regret that ours is not to your liking. As noted elsewhere on this site, many guests have positive feedback.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by Milford Plaza Hotel We regret that you were disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may address them.
I've traveled for 25 years; was stuck in NY late and had to get a room. Milford was pretty much the only thing available on Hotels.com. Absolutely the worst experience of my life. I would have been far more comfortable at a Red Roof Inn. If you have a choice I suggest you look beyond The "new" Milford.Genuine Hotels.com guest review
"Never Again"
There is no private parking for hotel guest. There is a parking lot accords the street that cost $45.00 for the day and they charged my account twice. The hotel staff were ok, althought I called numerous times to find out about parking and no one ever answered the phone. It is also hard to find the entrance as well. I will never stay there again.Genuine Hotels.com guest review
"VERY HORRIBLE"
THE PICTURES OF THIS HOTEL ARE NOTHING WHAT THE ROOMS LOOK LIKE, VERY TINY SMALL ROOMS AND VERY RUDE CUSTOMER SERVICE. PROBABLY THE WORST HOTEL WE HAVE EVER STAYED IN.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"HORRIBLE!"
Check in was an absolute mess! The front desk was very short on staff, and the wait on line was absolutely ridiculous. When we finally got up to the desk, the staff was actually talking down about the other guests they had just helped on the line. Absolutely unacceptable. The room was not clean. The only other blanket we had was covered in someone else's […] hair and looked like it hadn't been washed in ages. There was trash on the floor, and hair on the toilet, and bathtub walls. The heating/cooling system didn't even work. Very upset with my stay at the Milford. Never going back. Waste of money. Read moreGenuine Hotels.com guest review
"Will not return"
Went with my girlfriend for Valentine's Day and was disappointed from the beginning. We arrived to check in around 8:30pm and had to wait in line for over 45 minutes. There were two employees working check in yet there was 5+ check in stations. The hotel is supposed to be renovated and it was below average. We tried to call the concierge multiple times […] each with no answer. The front desk was less than helpful. It didnt end there. The next morning out check out was meant to be 12pm. At 8am housekeeping tried barging into our room, luckily we had the latch on, waking both of us up in panic. We called to ask what was going on and nobody knew or could help explain. Then I went to get ice and when I got back to the room my key was deactivated. Needless to say it was far from a good experience and we don't plan to return. Read moreGenuine Hotels.com guest review
Not goog firvthe money did I paid!!!!! Dissapoiment!!!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"No heating!"
Checked in 10pm after a long trip... room temperature 62º and heating didn't work. When i gave up trying it was 11'ish... Too late to whine about it.Genuine Hotels.com guest review
"HORRID NEW YEARS EVE."
Tremendous difficulty with parking and checking new Years Eve .Front desk gave repeated misinformation took hours to check in .We missed the oppourtunity to enter Times Square area as it had been closed off by the time we were finally able to park .we were tring to check in from p[rior to 2;00 .pm .We still never got hotel discount for parking at champion […] parking where we were directed .We ended up checking out early Read moreGenuine Expedia guest review
Response by Milford Plaza Hotel We're sorry you were disappointed with your New Year's Eve experience. As you can imagine, this is the busiest night of the year for Times Square and security is of the utmost importance. Therefore, the NYPD begins street closures shortly after noon to accommodate the massive crowd. We provided all guests with information as to what to expect in terms of crowds and street and subway closures and sincerely regret the negative impact it had on your experience.
"Like a train station- depressing!"
This hotel is like a train station. The corridors to your room are downright depressing. The room is tiny and you have to climb over things to get into the closet size bathroom.Genuine Expedia guest review
"Poor hotel stay!"
Paper thin walls. Awaken by maid at 8am to see if we needed a cleaning. Was over the valet parking by 10mins and was charged for a whole extra day. Rude front desk!Genuine Expedia guest review
Response by Milford Plaza Hotel We're sorry you were disappointed with your stay and our staff. it is not the usual experience as we receive many positive comments about our associates. We apologize if any were less than hospitable and welcoming to you.
Tooooo much money for what you get or did not get ! It was not, updateded, and the price should show that...Genuine Hotels.com guest review
Response by Milford Plaza Hotel All guest rooms have been renovated and the public space of the hotel is currently being remodeled. Due to room size considerations, no minibars, refrigerators or coffee makers were included in the room design, although a limited supply of refrigerators are available for rent upon request. While there is no restaurant currently in the hotel, a permanent bar serving light fare and beverages for breakfast, lunch, dinner and cocktails will be incorporated into our new Lobby renovation. We sincerely regret if any of these circumstances caused any inconvenience or disappointment but do respectfully point out that we do not advertise any of these services on our website and apologize if you were in any way misinformed by a website not controlled by our Hotel.
very disappointedGenuine Hotels.com guest review
Response by Milford Plaza Hotel We are sorry you were so disappointed with your recent stay at The Milford and regret that we do not have the specific issues so that we may address them. We realize that, until our ongoing $160 million renovation is completed, effecting these changes is sometimes unavoidably at the expense of guest comfort and satisfaction as we work to bring The Milford back to the iconic status it once enjoyed and apologize for any dissatisfaction you were caused as a result.
"Don't waste your money!"
The room was extremely small. No bathroom door...it was a barn like sliding door..not much for privacy! There were no wash cloths...and none were sent after asking for some. The heater/air conditioner was SO LOUD...did not get a good nights sleep. Then to top it off they tried to charge us for phone charges that where made before we even checked in...and […] still questioned us even after they saw we were not even at the hotel yet! Really!! Would not recommend!!! Read moreGenuine Expedia guest review
Response by Milford Plaza Hotel We were sorry to learn of your displeasure with our sliding "barn" doors used on our bathrooms. This design was chosen over traditional door designs to prevent the bathroom door from interfering with the entry or closet doors to the room which, in some room configurations, are very close together. Of course, we have an ample supply of washcloths in the hotel and will address with the room attendant who serviced your room to see why you weren't supplied with them.
Not overally happy with the room, it was to small and the bathroom was worse !! I have never seen such a small bathroom. No fridge or coffee making facilities, the rooms looked very different on the Internet ! Great location though !Genuine Hotels.com guest review
Response by Milford Plaza Hotel We’re sorry you were disappointed with the size and location of your room. We do have varying size rooms in our hotel but during times of high occupancy, as was the case during your stay, we must make use of all the rooms at our disposal. Due to room size considerations, no minibars, refrigerators or coffee makers were included in the room design, although a limited supply of refrigerators are available for rent upon request.
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