Loews Regency Hotel

very disappointed with hotel. Reportedly a 4 star hotel, but wouldn't know it based upon the room. Very plain and simple. Was surprised to be awakened by elementary school children playing on recess directly outside my window.

Genuine Hotels.com guest review

Was very surprised how "worn" the hotel was for a Loews. Room are in serious need up updating and new furnishings. Bathrooms were very outdated...and the room furniture felt very "lived in" and in some cases even broken! (torn lamp shades, broken drawers, ripped upholstry) Also...I have never stayed in a 4+ star hotel where you can see the uncovered […] box springs of the bed. On the plus side...the room was clean (as you can get a well worn room) and oversized with adequate closet space. Overall...a 3 star experience and 4 star pricing. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Sadly, I was disappointed in our second stay at Lowes. The staff was superb but the room was disappointing. There was a large stain on the carpet at the foot of the bed that must have been a pet stain. I assume it was recent as it was still moist. It was not nearly as nice or spacious as the room we occupied previously. I felt we'd been 'downgraded' […] as opposed to being valued as returning customers. Read more

Genuine Hotels.com guest review

Been to Regency many times before. Some of their Doormen and bellmen are first rate, others are indifferent. Restaurant and bar staff are first rate. Although they went through a restoration several years ago, some of the rooms and furniture are starting to show wear signs. Their self-service business center is too small and not overly user friendly […] if you need to print documents. Whether the location is good or bad depends on where you plan to conduct most of your business. However, it's great for shoppers. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent hotel

Genuine Hotels.com guest review

VERY GOOD

Genuine Hotels.com guest review

As the hotel is at 61st and Park Av, the location is amazing. The hotel is also refreshingly small and has a wonderful lobby bar. However, the bathrooms are a a bit cold (temperature), the furniture in my room was horribly scuffed and had seen better days and the bathroom counters were not quite as clean as they should be (found hair near the sink and […] the ceiling was ater stained). Read more

Genuine Hotels.com guest review

The doorman are aloof and not helpful. Nobody looked to help me as I got out of my town car with my luggage until I was already in the lobby. They then asked to help and I said that I could take it from here. They must be union employees with no fear of getting fired and no chance of being singled out for exceptional performance. They act like they […] could care less. This is a great first impression of a hotel. The hotel also tries to rip you off with internet service and they blame it on their vendor, like they didn't choose their vendor. First of all WIFI should be free at a 4 star hotel at these prices. First they charge you $15 a night. Then rather than that covering you for a 24 hour period as is customary, the front desk told me that it was measured from noon to noon. In other words, if you sign on at 11 AM for $15 and sign on again two hours later at 1PM you are charged again for $15. How slimey. I complained to the front desk clerk who was a cold hearted, non smiling Eastern European woman who showed me a sliver of paper that stated this policy. I showed her the printed information card on the hotel internet policy which I found on my desk in my room which supported my contention. After arguing for 5 more minutes, she reluctantly reversed the charge for the second $15 charge. Life is too short to put up with this attitude at these prices. I'm sure that the Tisch family is too smart to run a business like this. It must be their general manager trying to push profitability so he gets a bigger Christmas bonus.It could also be no training program for employees or maybe they are the aforementioned union employees who behave like they work at the DMV. Besides from the personnel, the hotel is very nice. Read more

Genuine Hotels.com guest review

The room and bath were both very small and very shabby. The bathtub sloped down so that it was dangerous. No room for a comfortable chair in the bedroom. Extremely overpriced.

Genuine Hotels.com guest review

Absolutely recomendable

Genuine Expedia guest review

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Genuine Hotels.com guest review

Excellent Hotel

Genuine Hotels.com guest review

Enjoyed the Upper East Side location. The hotel is near two subway stops that make getting around Manhattan quick and easy. Catching a cab is also fast since the hotel is located on Park Avenue. The neighborhood does seem to lack restaurants especially for breakfast, eating at the hotel is expensive and the food is average. Breakfast service there was […] good but the evening diner service was terrible. We complained to the hostess, she knew we were staying six nights in the hotel, yet we were never compensated for the bad experience we had in their dining room. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed just one night, but they were gracious to allow an earlier check in. Room was fine, bed comfy, a little noisy with traffic and HVAC, but it's NYC. It is a higher priced hotel, but I felt very safe, it's convenient in locale, with access to trains/metro/cabs without a hitch, the services and attitude of staff are top notch - so as a female traveling […] alone, it's worth the expense. Read more

Genuine Hotels.com guest review

Lovely big rooms, nice bar, nice service.

Genuine Expedia guest review

The hotel outside looks great but the rooms feel like they have not been upgraded in a long time. The location is excellent with access to downtown and uptown. The stay was uneventful.

Genuine Hotels.com guest review

Very nice, clean, comfortable. Staff was very friendly and accomodating. We would definitely stay there again.

Genuine Hotels.com guest review

Was initially checked into a room that was dirty and being cleaned, then front desk asked me to wait 30-45 minutes at 10:30 pm for room to be cleaned. When I resisted the suggestion I was directed to a room on a smoking floor, which actually turned out to be suitable. The concierge was very helpful and recommended a great Japanese restaurant around […] the corner. So the service was a mixed bag but location is great and rooms are fine. Read more

Genuine Expedia guest review

very few electrical outlets, you may need an extension cord

Genuine Hotels.com guest review

Always very good. I think the in room costs are a bit out of line. $9.00 for bottle water, internet connection etc are very costly.

Genuine Hotels.com guest review

Got in late; great customer service. Left my cell phone in the car through valet parking, They went to the garage to recover and return to me at 1AM when I discovered I forgot it after checking in. Hotel very helpful in locating food, events for us. Great Job!

Genuine Hotels.com guest review

We had a great time at this hotel. My husband arrived first and found the room they gave us was too small and had a strange humidity that blocked the views from the window. We paid a little more and got upgraded to a great room, very spacious and had a nice view. The furniture is a little old but the sheets are nice and the room is cleaned. The bathroom […] is a little small but modern and the location couldn't have been better. The staffs are super friendly. the hot chocolate is delicious. I would return to this hotel again next time. Read more

Genuine Hotels.com guest review

It was great.

Genuine Expedia guest review

This was my first stay at this hotel. I made a chose due to very convenient location near museums, shopping and great restaurants. The check-in was prompt and I was offered unexpected complimentary upgrade. I loved the room, clean, comfortable and well appointed. The only negative, as in all NYC hotels I stayed, is very loud AC. However, overall Loews […] Regency Hotel is worth 4.5 star rating. Would consider to stay again. Read more

Genuine Expedia guest review

Though the hotel is aging, the fine linen, clean and spacious rooms made for a delightful stay. This is a classy 'Not glitzy" hotel perfect for business travelers.

Genuine Expedia guest review

These bozos placed me in a smoking room despite clear request for non-smoking. When I complained, they said there were no non- smoking rooms, but then immediately placed me in one! Remediation (after discussion with the manager upon check out) for placing me in a smoking room - ie not trying to honor the prior request, was ostensibly a free breakfast. The […] pretentious breakfast hostess asked if we had a reservation (? for breakfast??). A 38 dollar charge for a small bowl of fruit and two coffees then appeared on my credit card. Service would need to dramatically improve to be poor. Read more

Genuine Expedia guest review

I wasn't expect this kind of quality with the price I paid; I loved the location and their liabrary cafe; excellent service at all details. They clean my room at night before I went to sleep; it's such a nice surprise. I had to check out very early the next day; yet everything was very smooth. I will stay here again if I just want to come to NewYork […] to walk the 5th Ave. Read more

Genuine Expedia guest review

Very impressed with the staff. They professional yet made us feel very relaxed. It was a great location especially for quick trips to the park. The price was nice as well!

Genuine Expedia guest review

With these kind of room rates, charging extra -- by the minute -- to use a PC in the (miniscule) business rates is crazy -- epsecially when the attendant was loudly on the phone the whole time on personal calls in Spanish. Rooms spacious and clean, but bathroom doors were water-damaged, and needed paint. Room prices now high enough here that the Regency […] is no longer a stand-out value for the location. Read more

Genuine Expedia guest review

They need to advertise what they sell. Hotel tries to be accommodating but I suppose it was a weekend summit or an event and they were trying to pay attention to their more important guests!

Genuine Expedia guest review

The service at the hotel was outstanding especially the bell staff. Very prompt and courteous. They really went out of their way to make sure that we were comfortable. Great job.

Genuine Expedia guest review

Good 4* hotel. Rooms nicely decorated. Very pleasant Bar / Launge ('The Library') to have a drink or a nice meal. Prices over the top however.

Genuine Expedia guest review

It was great!

Genuine Expedia guest review

The hotel was very accommocating, like any other 4 star hotel in New York City. The thing that made the Lowes stand out was the friendly and helpfulness of the staff.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Staff was a pleasure every time we met them. Courteous, helpful and friendly. Restauraunt may seem a bit pricey but tyhe atmosphere is comfort and the staff was perfect

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was once the king. I am now humbled by others in the realm

Genuine Hotels.com guest review

I found to accommodations to be mediocre and management was terrible. My key stopped working so I used the hallway phone to request that somebody bring a new key up to me. I waited for 30 minutes (I was exhausted after a 17 hour work day and did not want to head back down). Finally, I went down to the lobby and spoke to the manager about why they had […] not sent somebody up. Even though I was very calm and polite (due to my extreme exhaustion) the manager continually spoke over me and actually began to shout at me. He was one of the least friendly or accommodating people I have ever encountered. Eventually what he explained to me was that they were too busy to send my key up, even though they told me on the phone that they would, and there were literally 5 people just standing around. He was perfectly happy to let me sit in the hallway waiting. I got a new key, went to my room, packed my things and checked out immediately. I then checked into the intercontinental (which was amazing in comparison). I would never stay at this hotel again, the mattresses are uncomfortable, the showers have awful pressure, and management is horrible. I disliked it so much that even in my exhausted state, I got up and switched hotels. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great Location and very comfortable hotel. Front office guys were also very helpful and cheerful. Downside was the cost of wifi in the room and the cost of a glass of wine. Even though I was on business i choked at these costs. Having said all that I would recommend the hotel to Biz travellers

Genuine Hotels.com guest review

Always a great place to stay. I've paid much more at other hotels for the same experience. The staff here is fantastic.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent location if you want Central Park, Bloomingdales and a multitude of subway stops. Judging by the well-dressed people in the lobby present when I came back to my room every night I imagine good for evening food/entertainment too. I was only there for three days, two for business, but any query I had was handled well. However it is pricey. […] If you are happy staying in a place on a smaller street number and are comfortable travelling a little bit more there are better deals around that do not compromise on the quality. The view out of my room was frankly, appalling, but you come to expect that for most of NYC. Read more

Genuine Hotels.com guest review

La verdad es que es un hotel que supuestamente era 5 estrellas y se está cayendo de viejo. Falta una remodelación o mantenimiento. Extremadamente caro para el valor que dan.

Genuine Hotels.com guest review