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All hotels in New York, New York, United States
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1 room,  2 adults 
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Room 1:

The New York Palace

40.758229, -73.974529
4.5 stars
455 Madison Ave, New York, NY, 10022 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $229
available on 05/27/13
Price Match Guarantee
4.6 1810 5

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    Image of The New York Palace, New York
    4.6 out of 5 Outstanding (1,810 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    When the renovations are finished this will be a five star hotel by a Hotels.com guest on 03/26/13

    Overview

    Experience the royal treatment at the New York Palace, a landmark luxury hotel with an ideal Midtown setting. This Madison Avenue hotel comprises the 19th-century Villard Mansion, built for financier Henry Villard, and a modern, 55-story tower overlooking St. Patrick's Cathedral. Fashionable Fifth Avenue is just 1 block west. Treat yourself to the latest designer looks from Saks Fifth Avenue, just steps away. If you're traveling with your "princess," visit the American Girl Place, a 5-minute walk, then take in magical views from the Top of the Rock Observation Deck at Rockefeller Center, Midtown's crown jewel. When the stars come out, catch a Broadway show; the Theater District is about a 5-minute ride.

    The New York Palace is a destination in itself. The original Villard Mansion is built around an iron-gated courtyard aglow with Florentine lanterns. Walk through the courtyard to enter the palatial lobby with sweeping staircases and Tiffany stained glass. The Madison Room and Bar serves American cuisine and cocktails in the mansion's original drawing room, with artwork and craftsmanship from the Gilded Age.

    Enjoy cathedral views, too, from the state-of-the-art fitness center. Or indulge in a spa treatment like the Chardonnay Sugar Scrub at The Palace Spa, which offers a broad menu of signature massages, facials and body wraps. Refreshed and ready to take on the town? Reservations are strongly advised. Just ask the multilingual concierge team, members of the prestigious Les Clefs d'Or, to help with theater tickets and just about anything else you desire.

    Your spacious guestroom is a tranquil retreat from the Midtown bustle. Beds are layered with luxury linens. Pour yourself a drink from the minibar, or order a full meal from the 24-hour room-service menu. Watch your favorite show on the plasma TV, which includes pay movies. You can check email via wireless or wired high-speed Internet access. Marble bathrooms feature luxurious amenities and plush terry bathrobes. The hotel provides evening turndown service and complimentary shoeshine upon request. Many rooms feature views of St. Patrick's Cathedral and the surrounding cityscape.

    Onsite valet parking is available, and surcharged garage parking and metered street parking are available nearby.

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    Hotel Info: ‎1-866-539-8117‎
    from $229
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Cathedral View 2 Double Beds

    Superior King

    Tower King

    Superior 2 Double Beds

    Tower Double 2 Queen Beds

    Premier Cathedral View 2 Double Beds

    Premier Cathedral View 1 King Bed

    Corner Cathedral King

    Tower Jr. Suite

    Tower Corner 1Bdrm Suite

    Tower 1 King Bed

    Tower 2 Double Beds

    Tower Corner Suite

    Tower Executive Suite

    Cathedral View 1 King Bed

    At a glance

    Key facts

    Hotel size

    • This hotel has 898 rooms
    • This hotel is arranged over 55 floors

    Arriving/leaving

    • Check-in time starts at 3 PM
    • Check-out time is Noon
    • Express check-out

    Travelling with others

    Extra people

    Roll-away beds available, charges may apply*

    Internet

    • WiFi and wired Internet access in rooms *

    Transport

    Parking

    • Garage parking *

    • Valet parking *

    • Metered street parking *

    • Valet parking
    The New York Palace See hotels on a map

    Other information

    • Smoke-free property (fines apply)
    */† The hotel charges extra for these services or facilities

    Policies

    Children under 18 years old are not allowed in the fitness facility without adult supervision.

    Optional extras

    Valet parking costs USD 55 per night

    Air conditioning is available for an extra charge

    Rollaway beds are available for USD 50 per night

    WiFi is available in guestrooms for USD 15 for 24 hours (rates may vary)

    Special features

    Dining

    The New York Palace has a restaurant serving breakfast, lunch, dinner, and brunch.
    24-hour room service is available.

    Recreation

    On Site

    • Health club
    • Steam room

    In the hotel

    Food and drink
    • Restaurant
    • Bar/lounge
    • 24-hour room service
    • Free reception
    Things to do
    • Health club
    • Spa services on site
    • Massage - spa treatment room(s)
    • Steam room
    Working away
    • Business center
    • Number of meeting/conference rooms - 20
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Audiovisual equipment
    • Business services
    • Secretarial services
    • Conference center
    Services
    • 24-hour front desk
    • Concierge desk
    • Currency exchange
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Beauty services
    • Complimentary newspapers in lobby
    • Shoe shine
    • Event catering
    • Wedding services
    Facilities
    • Year Built 1882
    • Elevator/lift
    • Air-conditioned public areas
    • ATM/banking
    • Safe-deposit box at front desk
    • Ballroom(s)
    • Banquet facilities
    • Umbrellas
    Accessibility
    • Accessible path of travel
    • Braille or raised signage
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • Climate control
    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Turndown service
    • Wake-up calls
    • Premium bedding
    Views and things
    • City view
    • River view
    • In-room massage available
    • Separate sitting area
    Freshen up
    • Shower/tub combination
    • Designer toiletries
    • Hair dryer
    • Makeup/shaving mirror
    • Bathroom scale
    Be entertained
    • Plasma TV
    • Pay movies
    • Premium TV channels
    Stay connected
    • Desk
    • Voice mail
    • Complimentary weekday newspaper
    • Wireless Internet access (surcharge)
    • Direct-dial phone
    • Multi-line phone
    • Bathroom phone
    Other stuff
    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Electronic/magnetic keys

    The New York Palace’s small print

    Policies

    Children under 18 years old are not allowed in the fitness facility without adult supervision.

    Optional extras

    Valet parking costs USD 55 per night

    Air conditioning is available for an extra charge

    Rollaway beds are available for USD 50 per night

    WiFi is available in guestrooms for USD 15 for 24 hours (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    40.758229, -73.974529
    Hotel coordinates:

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    Map

    The New York Palace
    View The New York Palace on a map
    All hotels in New York, New York, United States
      of

    Area map

    A short guide to Midtown East - Grand Central

    Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Its eastern half is home to many iconic skyscrapers, such as the Empire State Building, the Chrysler Building, and Rockefeller Center. On Madison Avenue, ad execs help influence consumer spending on Fifth Avenue. Other highlights include Grand Central Station, the United Nations, and the Diamond District.

    see all hotels in New York

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • St. Patrick's Cathedral - 200 yards
    • 51 St. Station - 300 yards
    • 5th Avenue - 400 yards
    • Museum of Television and Radio - 400 yards
    • Rockefeller Plaza - 400 yards
    • Sony Wonder Technology Lab - 400 yards
    • NBC Studios (New York) - 400 yards
    • American Folk Art Museum - 400 yards
    • Diamond District - 400 yards
    • Top of the Rock Observation Deck - 400 yards

    0.50 - 1.0 mi

    • New York East 60th Street Heliport (JRE) - 1500 yards

    1.0 - 3.0 mi

    • New York East 34th Street Heliport (TSS) - 1.1 miles
    • New York West 30th Street Heliport (JRA) - 1.7 miles
    • 103 St. Station (Lexington Av.) - 2.6 miles

    3.0+ mi

    • New York Downtown Manhattan Heliport (JRB) - 4.3 miles
    • New York LaGuardia Airport (LGA) - 5.5 miles
    • Teterboro Airport (TEB) - 8.2 miles
    • Newark Liberty Intl. Airport (EWR) - 12 miles
    • New York Kennedy Airport (JFK) - 13 miles
    • Linden Airport (LDJ) - 17 miles
    • Caldwell Essex County Airport (CDM) - 18 miles
    • Morristown Municipal Airport (MMU) - 23 miles
    • White Plains, NY, United States (HPN-Westchester County) - 28 miles
    • Farmingdale Republic Airport (FRG) - 29 miles
    • Stamford, CT, United States (ZTF-Metro-North Train Station) - 30 miles
    • Belmar Monmouth Executive Airport (BLM) - 41 miles
    • Princeton Airport (PCT) - 44 miles
    • Islip MacArthur Airport (ISP) - 46 miles
    • Danbury Municipal Airport (DXR) - 49 miles
    All hotels in New York, New York, United States
    Reviews
    • All (1810)
    • Business (126)
    • Romance (224)
    • Family (242)
    • Friends (96)
    • Other (1122)
    4.5 / 5
    Excellent

    Score breakdown (from 96 reviews)

    • 5.0
      (68)
    • 4.0
      (15)
    • 3.0
      (7)
    • 2.0
      (3)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.6
    • Service
      4.4
    • Comfort
      4.6
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 2
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    The New York Palace
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      2.0
    When the renovations are finished this will be a five star hotel
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    Freeeza1
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Jan 2013
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "weekend in midtown"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel and Cathedral still under construction as of 1/6/13. Construction didn't hinder our stay but the grounds weren't as aesthetically appealing as they will be once finished. Room was above average size for NYC hotel. Staff was great. Service was excellent. Room was clean. Standard hotel bathroom, adequate but not special. Pleasant stay for a weekend […] in a great location perfectly situated in Midtown. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Jan 2013
    jsmith
    US

    The New York Palace
    4.0 / 5
    Excellent
    "Great choice"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Room was clean and medium side. View of St. patrick's a plus! Lobby is beautiful with a great lounge/bar. Shopping nearby-a great choice for holiday viewing.
    Genuine Hotels.com guest review
    1 night trip with friends in Nov 2012
    Dmh
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "beautiful hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Our stay was perfect. Everyone was very accomadating. New York Palace is a beautiful hotel and I couldn't ask for more. Perfect area to stay right in the middle of Manhattan easy to get to everything.
    Genuine Hotels.com guest review
    1 night trip with friends in Sep 2012
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "great time in nyc"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great location. Excellent service. Very clean room. Beautiful hotel but looks like some restoraration on outside since covered in scafolding. Classy place though. Lots of old world style. Only negative is parking. Hard to find Valet and it was unbelievably expensive -$200 for 3 days. Garage is owned by seperate company so cant blame hotel.Just be prepared […] to pay if you drive in. Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Aug 2012
    Amy G
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Fantastic location, Beautiful hotel,Great staff!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This hotel is in a great location close to everything. Rockefeller Center, Saks and Cathedral are just steps away.The staff is wonderful, from curbside check in through out the stay. The staff are friendly and helpful and go out of their way to make you feel welcome.This service alone would have me coming back!The lobby area is beautiful and the rooms […] spacious. Ask for the cathedral view if possible.The only complaint is lack of accessability for water,coffee,etc.You must order room service or use the mini bar at outrageous fees. Starbucks is right around the corner so we walked there.The only other thing we didn't like was the towels had a musty, unusual smell, even when we requested new ones. It must be what they are washing them with???Overall would recommend highly and we will definitly stay here again. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Aug 2012
    mkilman
    US

    The New York Palace
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip with friends in Jun 2012
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Great hotel, Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was very attentive and cared about your experience
    Genuine Hotels.com guest review
    3 night trip with friends in Jun 2012
    diane
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "NYC Weekend"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The NY Palace is a great hotel in a great location! Large rooms (for NYC), nice courtyard, would have liked an in-room coffee maker though.
    Genuine Hotels.com guest review
    3 night trip with friends in May 2012
    iflywithAL
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Felt like a pampered queen"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I liked everything about my stay at this hotel. It is absolutely luxurius, the room was very comfortable, great pillows, nice linens,comfortable temperature, very quiet,etc. It's perfect!
    Genuine Hotels.com guest review
    2 night trip with friends in Apr 2012
    Janice
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Jan 2012
    A Traveller
    US

    The New York Palace
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      2.0
    for 2 days the elevators were either very slow or not working. We got varied explanations from employees about this. Finally had to walk down 9 flights of stairs with other hotel occupants to get out of the hotel. Will not stay here again especially when 1 employee said there was no problem with the elevators
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Loved it."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Would return in a heartbeat (or a NY minute). Great location, outstanding hotel.
    Genuine Hotels.com guest review
    3 night trip with friends in Sep 2011
    A Traveller
    US

    The New York Palace
    3.0 / 5
    Good
    "Location was great BUT..."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    The review for 7/26 was right on. The construction next door is a problem. Especially for the higher priced Towers. We had reserved two rooms with two queen beds. NOT AVAILABLE. They brought a roll away with used sheets still on it!!! They charged for mini bar items not used!!! They charged for the Internet when I called twice to make them aware that […] I did not want to pay $15. / day. We called about a leaking toilet. On the second attempt to tell them, the front desk clerk thought I was being ridiculous for worrying about the noisy leaking toilet since there was nothing on the floor! For a high end hotel it was pretty low end quality and service. To many other good hotels to stay here again Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Jul 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Loved It!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The view from our room was amazing. The hotel was absolutely stunning and so centrally located. We just loved everything about it.
    Genuine Hotels.com guest review
    5 night trip with friends in Jul 2011
    Donna J.
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "LOVED it!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The rooms were large for NYC, the patio out front is gorgeous, and the view from the cathedral side top notch. WOuld stay there again!
    Genuine Hotels.com guest review
    2 night trip with friends in Jul 2011
    A Traveller
    US

    The New York Palace
    2.0 / 5
    Fair
    "Legendary Service & Attention to Details Absent"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    You'd never know that I stayed in The Palace's Towers in order ensure a pleasant stay. Instead, I experienced a hot room with an obstructed view. Requests for a change were met with lame excuses--guests had not yet checked out (at 5:10pm!); rooms were not yet cleaned (7:30 pm & 9:30pm). Sleep was disturbed by the heat. A request for a "late check-out" […] at 1pm (regular check-out is at noon) was rebuffed with a claim that hotel policy did not permit this and that I would be charged an extra day if I stayed later than 12! Yes, that was outrageous. Af for attention to details (the bedrock of the hotel's reputation): Flowers were never delivered; the guest welcome card was in another person's name; I was charged for 2 beers (haven't had a beer in 6 yrs as I am a diabetic); the bed was not turned down when I returned from dinner-- and it never was. Finally, the Towers Club, for which I paid extra, turned out to be in another building and could only be accessed by an elevator trip to a cross-over floor, then a walk across the hotels and finally an up elevator to the Club floor. This is hardly a convenience! Overall, a disappointment- a costly room with budget level service & routine amenities . Attention to detail was MIA. My recommendation: look elsewhere. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Jul 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "The New York Palace"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We thoroughly enjoyed our stay at The Palace. The Service was excellent and the location was perfect. We especially appreciated the doorman, Ray. He was extremely helpful and friendly. I will go back!!
    Genuine Hotels.com guest review
    4 night trip with friends in Jul 2011
    Allison
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "BEST HOTEL IN MANHATTAN"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Always stay here, service is impeccable, and building is immaculate. Doormen are always gentlemen (and very dapper!) and front desk clerks are quick, efficient, and friendly My room was sold out and I was upgraded to a 1-bedroom corner suite in the Towers. Apologized profusely that I had to wait for said room, sent up complimentary fruit plate. Like […] I said, service cannot be beat. After staying in every one of NYC's 5* hotels, NY Palace is the only one I would gladly come back to in a heartbeat. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The New York Palace is a fantastic hotel. Walking distance to so many sites in the city. Great staff. Very clean, great service. I highly recommend it to anyone that wants a relaxing place to stay.
    Genuine Hotels.com guest review
    4 night trip with friends in Apr 2011
    Susan B.
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "New York Palace"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Cannot say enough about this fabulous hotel! Close to everything. Wonderfully staffed. Comfortable, beautiful ....Have stayed here with the booking of hotels.com AND without. Of course, the price is better with hotels.com but the seamless stay is the same. frequent visitor to NYC
    Genuine Hotels.com guest review
    4 night trip with friends in Mar 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "The NY Palace is the place to stay in NYC!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a fabulous hotel with a wonderful staff! The hotel is in a great location and away from the crowds of Time Square. The beds were comfortable and the bath linens were the best! It is a place I will stay whenever I can!
    Genuine Hotels.com guest review
    3 night trip with friends in Mar 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip with friends in Mar 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Palace Hotel NYC"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved the hotel. They found us 2 bed room. Great location. Staff great.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2011
    susan G
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "The New York Palace"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everyone was very nice and helpful. Our room was clean and comfy. Their food and drinks however are overpriced. We did find some great food around close by, It was a fabulous trip. Wear good walking shoes. You want be disappointed. Close to everything.
    Genuine Hotels.com guest review
    3 night trip with friends in Mar 2011
    D & D C
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great room and bath room. Not overly opulent, but much larger than we were accustomed to in NYC. The hotel is alos in a great location. Easy walks to MOMA, Theatre district, Rockefeller Center and 5th Avenue shopping. We stayed in a corner king with an amazing view of St. Patricks and Rockefeller Center. Hotel staff coudn't have been more friendly […] and accommodating. Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Feb 2011
    A Traveller
    US

    The New York Palace
    4.0 / 5
    Excellent
    "great hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Only complaint concerns outrageous cost for internet access
    Genuine Hotels.com guest review
    4 night trip with friends in Feb 2011
    khristina
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Extremely comfortable!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We stayed at the NY Palace for four nights last week and were very happy with the service, the spacious and comfortable room and the location. We would definetly choose to stay there again!
    Genuine Hotels.com guest review
    4 night trip with friends in Jan 2011
    A Traveller
    US

    The New York Palace
    4.0 / 5
    Excellent
    "Great Hotel - Best Beds but Awful Elevators"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Overall wonderful.... most comfortable bed ever. Lovely atmosphere, great restaurant.... NEED TO GET A SMART ELEVATOR - WAIT IS RIDICULOUS
    Genuine Hotels.com guest review
    4 night trip with friends in Jan 2011
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "New York Palace"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Amazing hotel. Beautiful, Great Location, Very friendly staff. Would stay there again forsure!
    Genuine Hotels.com guest review
    3 night trip with friends in Dec 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Nov 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Worth its 5 star classification."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    A great experience. All a busy NYC 5 star should be. Very tasteful yet lavish.
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2010
    A Traveller
    US

    The New York Palace
    3.0 / 5
    Good
    "Not worth it!"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    We were looking for a luxury hotel. The hotel is lovely but the staff does not fulfill a luxury experience. The staff and service were awful. They were neglectful and expected a tip for ignoring us. I know it's New York but do something before you expect a tip.
    Genuine Hotels.com guest review
    3 night trip with friends in Oct 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Absolutely beautiful hotel with very friendly staff. The only problem would be that conventions do stay there, and this can make the lobby very busy. A wonderful location!
    Genuine Hotels.com guest review
    1 night trip with friends in Sep 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "The New York Palace on Madison Ave in NYC"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The New York Palace is a perfect place to stay when traveling to NYC!! It is close to all the must see sights especially the view of St. Pats Church. The staff members are WONDERFUL!!! I can not say enough about how helpful and informative they were. The were very informative, insightful and accomodating during our stay!
    Genuine Hotels.com guest review
    2 night trip with friends in Sep 2010
    Fran K
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Aug 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Aug 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "Biggest rooms, clean and convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is the second time I have stayed at the Palace, and I am returning in 6 weeks as well. The rooms are big compared to any other hotel I have stayed at, and the people who work there are extremely friendly. I have had no bad experiences at this place.
    Genuine Hotels.com guest review
    2 night trip with friends in Jul 2010
    Diane B
    US

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Jul 2010
    A Traveller
    US

    The New York Palace
    5.0 / 5
    Outstanding
    "The Perfect Place to stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The service was out of this world and the hotel was in the perfect location. Beds comfortable room nice and clean.
    Genuine Hotels.com guest review
    3 night trip with friends in Jun 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    The New York Palace
    1.0 / 5
    Poor
    "UNHAPPY"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    We should have been advised that the hotel was being refurbished when we booked it. It was too noisy, the staff were very unhelpful. It was a very expensive hotel and it did not even provide complimentary tea or coffee in the room or bottled water.
    Genuine Hotels.com guest review
    4 night trip with friends in May 2013
    HELEN
    AU

    The New York Palace
    5.0 / 5
    Outstanding
    "Madison Avenue - BEST LOCATION!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staff was friendly and helpful. Wonderful Experience. Will definitely stay there again!
    Genuine Hotels.com guest review
    3 night trip with friends in Mar 2013
    A Traveller
    CA

    The New York Palace
    5.0 / 5
    Outstanding
    "perfect central location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great service, great view and great all round first experience of New York!
    Genuine Hotels.com guest review
    4 night trip with friends in Jan 2013
    Fiona
    GB

    The New York Palace
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was beautiful even though it is under renovation. I thought the location was great as we could easily walk to all the popular places in 15 minutes or less. The staff was always helpful and you were never made to feel you were bothering them. We got very lucky and were upgraded to a 3 bedroom suite.....it was fabulous!
    Genuine Hotels.com guest review
    3 night trip with friends in Oct 2012
    A Traveller
    CA

    The New York Palace
    3.0 / 5
    Good
    "Bathtub wouldn't drain in a 4+ star hotel :("

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    This was by far the most expensive hotel I have ever stayed in. Since I was staying in NYC for one night, I thought I would splurge and stay in a fancy-pants hotel. For the price, I'm deeply disappointed that when I took my shower in the morning, the bathtub wouldn't drain and I was quickly standing in ankle-deep water. As well, for the price, they […] don't include free wifi in the rooms, only in the hotel lobby. They wanted to charge $15.99 for 24 hours of wifi service. Seriously? In any budget motel I've ever stayed in, I get free wifi in my room. Absolutely ridiculous. Take it from me folks, you can stay in a hotel or hostel for that matter that will be a fraction of the cost and you will get a bathtub that works and free wifi. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2012
    A Traveller
    CA

    The New York Palace
    5.0 / 5
    Outstanding
    "The New York Palace"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    We had a fantastic stay in this hotel. The location is ideal, the staff are friendly and welcoming and the room was perfectly comfortable. I would definitely stay here again and strongly recommend it to anyone thinking of travelling to NYC.
    Genuine Hotels.com guest review
    5 night trip with friends in Dec 2011
    A Traveller
    GB

    The New York Palace
    4.0 / 5
    Excellent
    "Excellent location, unfriendly staff"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Big classic 5* hotel. Rooms are clean and pretty much have all facilities required. I requested a cathedral view on upper levels and was granted exactly that, a very spacious great room. The location is just excellent, walking distance from everything, central park, 5th ave, even times square. Hotel is a bit formal and business like for solo travellers […] on vacation but location makes up for that. Major drawback is the staff on reception and on call, they have clearly crossed the line from professional to completely unfriendly!! However the doormen and concierge guys were amazing, hi to all of u :) another drawback is the expensive room wifi but it's free in the lounge so that's ok, and lack of coffee makers in the room. Read more
    Genuine Hotels.com guest review
    7 night trip with friends in Sep 2011
    A Traveller
    IE
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    The New York Palace

    4.5 stars

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