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The New York Palace is a destination in itself. The original Villard Mansion is built around an iron-gated courtyard aglow with Florentine lanterns. Walk through the courtyard to enter the palatial lobby with sweeping staircases and Tiffany stained glass. The Madison Room and Bar serves American cuisine and cocktails in the mansion's original drawing room, with artwork and craftsmanship from the Gilded Age.
Enjoy cathedral views, too, from the state-of-the-art fitness center. Or indulge in a spa treatment like the Chardonnay Sugar Scrub at The Palace Spa, which offers a broad menu of signature massages, facials and body wraps. Refreshed and ready to take on the town? Reservations are strongly advised. Just ask the multilingual concierge team, members of the prestigious Les Clefs d'Or, to help with theater tickets and just about anything else you desire.
Your spacious guestroom is a tranquil retreat from the Midtown bustle. Beds are layered with luxury linens. Pour yourself a drink from the minibar, or order a full meal from the 24-hour room-service menu. Watch your favorite show on the plasma TV, which includes pay movies. You can check email via wireless or wired high-speed Internet access. Marble bathrooms feature luxurious amenities and plush terry bathrobes. The hotel provides evening turndown service and complimentary shoeshine upon request. Many rooms feature views of St. Patrick's Cathedral and the surrounding cityscape.
Onsite valet parking is available, and surcharged garage parking and metered street parking are available nearby.
Children under 18 years old are not allowed in the fitness facility without adult supervision.
Valet parking costs USD 55 per night
Rollaway beds are available for USD 50 per night
WiFi is available in guestrooms for USD 15 for 24 hours (rates may vary)
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Children under 18 years old are not allowed in the fitness facility without adult supervision.
Valet parking costs USD 55 per night
Rollaway beds are available for USD 50 per night
WiFi is available in guestrooms for USD 15 for 24 hours (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Its eastern half is home to many iconic skyscrapers, such as the Empire State Building, the Chrysler Building, and Rockefeller Center. On Madison Avenue, ad execs help influence consumer spending on Fifth Avenue. Other highlights include Grand Central Station, the United Nations, and the Diamond District.see all hotels in New York
We arrived back 7/30 pm to find that our room had not been cleaned or touched including the breakfast cart We left hotel at 7 am to go out and switched the service light onGenuine Expedia guest review
The lobby and courtyard are being remodeled and so the outward appearance and entrance are less than previously enjoyed and expected of this hotel. The bathroom was very small and the tub was slippery to the point of being dangerous. It took two days and repeated requests for a rubber mat for the tub to get what we asked for. We wou d up leaving a day […] earlier than intended because we feel that if a stay in NYC is not fabulous, it is not worth staying. I was also surprised that a hotel of this stature mcharged for wifi.....and the tv control was difficult to maneuver. I tried contacted Expedia before our departure but was u successful. Read moreGenuine Expedia guest review
Overcrowded - noisy lobby - no indication where temporary common rooms wereGenuine Expedia guest review
room was very inviting, spacious and wonderful view. Had not been told of construction in lobby which made for great chaos. Front desk was inefficient. The restaurant, Moriarity ran at less than efficient. We were on a tight schedule for departure, no waiter was apparent and when our order was taken confusion abounded. The order was mixed up,we had […] to request the orange juice that was part of our breakfast. We were not the only ones with such experiences, all around us there tables with the same theme.In the end it took more time for our bill to arrive. and in fact noone checked to see if there was a room number on the check. A waiter had to run after us on the street to have the charge billed to the room. No one seemed in charge either at the hotel or the restaurant. There seemed to be many people in uniforms but they did not seem to be doing much.We would like to come back but the hotel needs to clean up its act. Read moreGenuine Expedia guest review
"disappointed in hotel"
I had heard great things about The Palace and was excited to stay there. We were very disappointed when we arrived, it was in the midst of a total remodel of the courtyard, almost all the the downstairs ( one small area for check in), no restaurants in hotel open, restaurant hotel was using a few doors down wasn't open for Sun breakfast?! I saw no info […] on remodel or we wouldn't have booked to stay there. It felt very 2nd class. I definitely overpaid for this stay with this atmosphere. Read moreGenuine Hotels.com guest review
"New York experience"
Hotel is going through construction,,,, No hotel Lobby,, no place to sit ,,, No restroom except in the roomsGenuine Expedia guest review
stayed 2 weeks each year at the Palace for last 7. no more Club (concierge) floor. no night turn down service(a 5 star hotel??) We were told there is a renovation of lobby. Didn't expect a total shut down of lobby plus work on the 39th floor that was constant noise. Won't stay at the Palace again. A 3 star hotel with 5 star pricesGenuine Expedia guest review
We were terribly disappointed when we arrived to find that the hotel was undergoing a major renovation. No one mentioned this very important fact when we made our reservation. The jackhammers started at 8 a.m. and continued most of the day. Do not stay at this hotel until the renovation is completed.Genuine Expedia guest review
"Poor service while under construction"
I was not informed that the hotel was undergoing renovatios. The entry on 50th Street is closed off. The room while having a nice view, was poorly lighted and felt worn. I was surprised that the rate seemed reasonable for a "New York" hotel and now I know why. We left our room at 8:30AM, and when we returned at 4PM, the room had not been made up. U […] gh! Read moreGenuine Hotels.com guest review
I chose this hotel for its fabulouis midtown location and architecualal beauty and excellant rating.Unfortunately the exterior was shrouded in scaffolding and I was unable to appreciate its beauty. I was informed there was construction but not to this degree. The hotel felt very closed in and dark. My room was clean, however friends of ours staying […] in the hotel in a different section had lots of dust and an uninvited critter in their room and was offered an upgrade and a credit. I do not believe this is a common occurance but due to the construction. Also the cathedral view is also a view of the cathedral under maintenace with scaffolding. Hardly worth the extra money. i am sure guest will enjoy the upgrades soon but for now choose another hotel. Read moreGenuine Hotels.com guest review
Hotel is under construction and the lobby was like Grand Central Station - difficult to get a taxi and bellman service was poor. I would not stay there until they are done renovation.Genuine Hotels.com guest review
"Used to be great."
First, they lost our reservation and kept us waiting for 20 minutes. Then they promised to make it up to us by letting us check out late the next day, except they forgot that and actually gave the room to someone else while we were still out. No one mentioned that during our stay the entire - and I mean entire - hotel was enshrouded in scaffolding and […] that the usually beautiful lobby was hidden behind temporary cheap sheet rock walls. No usual complimentary coffee station, luggage piled everywhere. Would make a Holiday Inn look good. When I complained as we checked out, the "manager" did not even think to refund the $5 the restaurant charged me for a paper cup of coffee that I took out because they "didn't have room" for the coffee station. Clueless, classless and incompetent. Read moreGenuine Expedia guest review
The hotel is being renovated so the lobby is tiny and the grandeaur of the place is completely gone. There is no impressive entrance as shown and the construction will probably continue for some time. The cathedral across the street is also being removated so no lively views either. The business center has limited hours. There is no gift shop. And for […] the price of this hotel, you'd think internet access would be included. Read moreGenuine Expedia guest review
"THE HOTEL SHOULD GIVE TURN DOWN SERVICE"
The Bell hops were great. The Hotel is under construction. They do not do TURN DOWN SERVICE ANY MORE. FOR A 5 STAR HOTEL THEY SHOULD DO TURN DOWN SERVICE. WE WILL HAVE TO THINK TWICE DTO SSTAY THERE AGAINGenuine Expedia guest review
"Not Service Oriented"
Front desk didn't seem friendly. I worked in the industry in NYC and know things can be hectic sometimes. But no one seemed interested in their job except security and the Butler. I stay in the city once a month with my wife as a get away. Thought the hotel will service oriented but it is not. For the price you pay the service was not as expected. Will […] not stay here again. Rather stay at the Mercer hotel or the London or Essex House. Also to add that small shop offers fake IPhone 5 chargers for $50 while the original price is almost half. Read moreGenuine Expedia guest review
"It was ok"
The hotel was ok, although the lobby was plain as can be. They had a very small concession stand and the cashier was sitting down and probably staring at a cell phone because all you could see was the top of her head (no eye contact). The hotel had scaffolding all in the front and even though it was covered with vines it was an eyesore. We spent Valentines […] Day night there and did not have to be up early Friday the 15th early but we were awakened by the loud drilling at 8AM which only made us want to leave at that point even though check out is at 12PM. They don't offer any parking discounts and the entry from the parking lot was closed due to construction. Had I known all the construction, would definitely had not stayed. Read moreGenuine Hotels.com guest review
"Total tenovation going on."
The hotel is having a total renovation and having stayed over many times in the past, I was very disapointed by the condition it is in right now, and I thought the rate was reasonable when I booked it, but , It should have been much lower.Genuine Expedia guest review
Hotel rennovation underway. Scaffolding everywhere. Main entrance not even open....complete mess. Should have been made aware of this condition proir to booking. No one should find a hotel of this stature in this shape without knowing about it well ahead of time. We would never have stayed there had we known. Hotels.com should do a better job communicating […] this to clients when a MAJOR rennovation is underway. Read moreGenuine Hotels.com guest review
Awful service, rude BECAUSE WE RESERVED OUR ROOM ON HOTELS.com...Genuine Hotels.com guest review
the hotel's old and tired- hallways are dark, carpets are stained. no housekeeping amenities: turn down, soap, etc. the people were nice enough but it's clearly not the Palace that we remembered and is definitely not even a 4 star hotel-- based on our travels world wide we would rate the property a 2, and that's being kind!Genuine Hotels.com guest review
"Overrated - poor service"
I admit, the hotel looks nice. But I did not book a room there to buy the hotel. Basic things in today's technology is internet. The hotel charges $16.99 per day when most hotels (and motels) give it up complementary. Yes, the WiFi is free in the lobby but good luck finding a place to sit when most of the residents trying to get online in the lobby. […] Another basic thing is the coffee machine in the room, none, so you have to get out of the hotel to get coffee, or order an expensive cup of coffee to your room. No ice machine either. Yes, the location is good, but basic amenities where poor. When you get in the room, do not touch the bar or the fridge, if you remove an item for more than 30 seconds it automatically charges you. So if you have milk for the baby that you want to place in the fridge, you can't because the fridge is stuffed with the items they place there and if you remove an item to put the baby milk, guess what... they put that item on your bill for you to go and fight with the reception to remove that item. The bathroom was the only good thing in the hotel. They also gave us the wrong key and someone else was in the room with their stuff on the bed. Read moreGenuine Hotels.com guest review
for 2 days the elevators were either very slow or not working. We got varied explanations from employees about this. Finally had to walk down 9 flights of stairs with other hotel occupants to get out of the hotel. Will not stay here again especially when 1 employee said there was no problem with the elevatorsGenuine Hotels.com guest review
"THE NEW YORK PALACE"
ROOM WAS VERY SMALL, VIEW WAS AWFUL. ROOM SERVICE WAS VERY SLOW. ROOM WAS NOT PARTICULARLY CLEAN. DRINKS ARE $18 EACH, MOST HOTELS IN NYC ARE NOT WILL NOT RETURNGenuine Hotels.com guest review
"Legendary Service & Attention to Details Absent"
You'd never know that I stayed in The Palace's Towers in order ensure a pleasant stay. Instead, I experienced a hot room with an obstructed view. Requests for a change were met with lame excuses--guests had not yet checked out (at 5:10pm!); rooms were not yet cleaned (7:30 pm & 9:30pm). Sleep was disturbed by the heat. A request for a "late check-out" […] at 1pm (regular check-out is at noon) was rebuffed with a claim that hotel policy did not permit this and that I would be charged an extra day if I stayed later than 12! Yes, that was outrageous. Af for attention to details (the bedrock of the hotel's reputation): Flowers were never delivered; the guest welcome card was in another person's name; I was charged for 2 beers (haven't had a beer in 6 yrs as I am a diabetic); the bed was not turned down when I returned from dinner-- and it never was. Finally, the Towers Club, for which I paid extra, turned out to be in another building and could only be accessed by an elevator trip to a cross-over floor, then a walk across the hotels and finally an up elevator to the Club floor. This is hardly a convenience! Overall, a disappointment- a costly room with budget level service & routine amenities . Attention to detail was MIA. My recommendation: look elsewhere. Read moreGenuine Hotels.com guest review
"Hotel New York Palace"
Great location...but that's it! Room was good, but internet is lousy. The lobby bar doesn't serve drinks on Monday and Tuesday - first time I've seen this in a luxury hotel. If it wasn't for location at a reasonable rate, I'd stay elsewhere.Genuine Hotels.com guest review
"Avoid this hotel during construction"
As they extoll the "loveliness" of the room, they neglect to tell you that next door is a construction site with a 24 hour permit. Yes, you *can* run heavy machinery 24 hours a day. The site is just starting the foundation (4/10) so I can't imagine it's going to be any better any time soon. I should have realized when I swept back the curtains that […] the staff (or previous occupants) had made lean-tos of the gold palace pillows against the window in a futile attempt to cut the noise. I don't think boarding up the windows would have helped. My wife gave up at 3am and asked for another room. The room, next to the elevator, was significantly quieter. I'd never thought a room where you hear dings and whooshes all night would seem like a godsend, but the noise *really* was that bad. And then, to make matters worse, they charge us for a limo we didn't use on our way out. Let's just say Leona would roll over in her grave Read moreGenuine Hotels.com guest review
Hotel under refurbishment !! Would not go back not a happy guest . My room door was left open with all my stuff inside fortunately nothing was stolen .No tea or coffee in room , a total ripoff .Genuine Expedia guest review
"Well located but snooty and expensive Midtown hote"
Just returned from 5 nights in NYP as part of a longer USA trip. We stayed in 3 hotels and 2 lodges during our entire trip and this stay was by far the most disappointing. First the positives - Location - great midtown location with easy walking access to Rockerfeller Centre, Central Park, Times Sq, Empire State and 5th Ave shops. Views - we had a cathedral […] view room and the view was stunning. Rooms - clean, fairly spacious, good sized bathrooms and well maintained. Now the negatives - Staff - aloof, superior attitude, either disinterested or positively unhelpful. When I asked the concierge if he could arrange an SUV transfer to JFK he said yes and would cost $320 one way for a family of 4!! When asked if there was a cheaper alternative the answer was 'No'. A quick phone all to Expedia got the same service for $120. Restaurant - ridiculously expensive. A continental breakfast cost $33! The net effect of this is that everyone seems to bail out to Starbucks across the road. I'd recommend Liberty Deli across the road on 49th for a proper NY breakfast experience at a much cheaper price (also good for late afternoon sandwich to take back to the room if you are peckish). Public space - dreadfully limited and overcrowded. The downstairs lobby has free wifi but few seats so what you get are guests sitting on the stairs with their various devices accessing the wifi - not a great ambience. Other free areas seem to be repeatedly sealed off for conferences or private functions. Read moreGenuine Expedia guest review
"Families first time in New York."
I thought that this looked like a lovely hotel. Which it was, but we only had one pillow for each double bed, after asking three times we adventually received another one. The bathroom had been cleaned but they had not removed the dirty soap from the people before us and the bathroom was really really dusty. Also they have no complimentary water, tea, […] coffee etc it's all on a mini bar system. But apart from the little niggles we had a great stay, I'm not really sure if I would call it a family hotel but we all had fun. Read moreGenuine Expedia guest review
"WiFi NOT free even hotel's ridiculously expensive"
WiFi NOT free even hotel's ridiculously expensiveGenuine Hotels.com guest review
ゴシップガールの撮影場所で楽しみにしていたホテルですが、最悪でした。チェックイン時に予約がキャンセルされている言われ、強引にフロントの方をチェンジしてもらい、向こう側の間違いだと判明！しかし、間違った本人ほお詫びの一言も無し！世界のVIPを相手にしているホテルだから、一般人は2の次という態度である。外出する度のX線によるBAGと体のセキュリティチェックも面倒。とどめは、最終日、お湯がでなくなった事！1日中出なくて、シャワーも浴びれませんでした。この件についても謝りはなく、ホテル全体がお湯が出なくなっつているので仕方が無いと対応され、いつ直るかなんてわかりませんと言われました。チェックアウト時もお詫びの言葉ひとつありませんでした。もう二度と宿泊することはないでしょう。Genuine Hotels.com guest review
"Rénovation 'cheap' et surtout en-cours"
La rénovation de l'hotel est en-cours (sans que cela soit spécifié sur le site) et les prestations sont diminuées : au-delà du fait que les propriétaires actuels massacrent le style classique originel de l'hôtel (splendide lustre majestueux dans l'escalier d'honneur remplacé par une horreur moderne) au nom de leur affreuse rénovation (de très mauvais […] goût), 2 accès à l'hôtel sont condamnés dont la petite cour donnant sur Madison et face à St Patrick où il est (était !) si agréable de prendre un verre, l'aile restaurant est condamnée (et exit les petits déjeuners, lunchs et diners) tout comme une partie du hall. Cela enlève tout le charme à cet hôtel que pourtant j'affectionnait tant Read moreGenuine Expedia guest review
Hotellet var en stor byggeplass. Hovedinngang stengt, det samme var restaurant og bar. Slikt burde hotellet opplyse om. Ihvertfall til den prisen. Flott beliggenhet. Antageligvis verdens dyreste frokost - opptil en tusenlapp for en vanlig frokost for 2 - det holder bare ikke!Genuine Hotels.com guest review
Var under renovation, så ingen restaurant, bar eller noget andet. En alt for dyr minibar hvor en vand koster 9 USD. Men ellers flot hotel.Genuine Hotels.com guest review
"Quoi de mieux qu'un hôtel en rénovation"
Chambres mal insonorisées (on entend les voisins), nettoyage journalier pas effectué correctement (salle de bain), pas de siège dans le lobby (quel luxe pour un hôtel 4.5 étoiles), entrée de l'hôtel par la 50th street (contrairement aux photos sur le site hotel.com), tout est en rénovation !Genuine Hotels.com guest review
"Vraiment déçu de cet Hôtel"
Je suis vraiment déçu de mon séjour dans cet hôtel ainsi que du service proposė par expédia. En effet, votre site internet nous propose un hôtel 4.5 étoiles ainsi que des photos d'un magnifique hôtel à New York (lobby luxueux, entrée fantastique, escaliers etc.). Rien de tout ceci, cet hôtel est en rénovation totale, rien ne fut comme présenté. Entrée […] sur la 50th street (même les taxis ne trouvent pas la porte), pas de siège dans le lobby pour s'assoir tout le monde assis parterre pour consulter ses e-mails car le wifi n'est gratuit que dans "le lobby" selon le descriptif de l'hôtel pas de bar dans l'hôtel et une séparation entre les résidents de l'hôtel "normal" et les résidents de la Tower!!!. Je ne sais pas qui de l'hôtel ou d'expédia est responsable, mais la description de la situation devrait être mentionnée lors de la réservation car on ne peut pas prétendre être un 4.5 étoiles dans cet état! Ceci est absolument inadmissible et j'en ferait part par écrit à expédia. Read moreGenuine Expedia guest review
Il est réellement inadmissible de ne pas avoir été prévenus que l'hôtel était en rénovation ! Pas de parties communes donc on rentre au milieu des travaux, on prend l'ascenseur et on rentre dans notre chambre... pas de lounge, de bar, de salle petit déjeuner, ... juste des couloirs en travaux !! Même l'entrée se fait par un autre endroit ! Bref, nous […] connaissions l'hôtel pour avoir été à plusieurs reprises dans son délicieux restaurant et avions décidé d'y séjourner... Ils ne nous reverront pas de sitôt, sans oublier Expedia qui n'a pas communiqué sur cette information essentielle. Read moreGenuine Expedia guest review
"Problemas com obras de restauracao"
O hotel estava em obras, o que comprometeu completamente a hospedagemGenuine Expedia guest review
Una verdadera lástima, después de un largo viaje desde Argentina, que tuviéramos tan mala recepción, cuarto sucio y oloroso, toallas ajadas, ropa de cama mal lavada, ruidos en el edificio x estar en reparación y que no seamos avisados. Lo único bueno, el manager Víctor que compenso las molestias con desayuno y wi fi gratis, y late check out.Genuine Hotels.com guest review
Fuimos de viaje cuatro amigas desde tan lejos y con intención de pasarla bárbaro. No fue así, estaban remodelando el hotel!!!!! Si lo hubiéramos sabido no hubiéramos ido!!! Ruidos, sin lobby, sólo pasó por entrada lateral. La gente de recepción malísima, toallas rotas!!!!!!, almohada mal lavadas con una curita pegada!!!!, cuarto mal oliente, no nos […] daban los mensajes. Lo único bueno Víctor the manager, que hizo lo posible para hacernos sentir humanas!!!! Y nos compenso con desayuno gratis y check out late. Una pena por el precio que pagamos. Read moreGenuine Hotels.com guest review
Huge dissapointment! They are renovating the Hotel at the moment and this caused a lot of annoyence. We had to wait 30 minutes in line to check in on arrival (after a 10 hour flight), water pipes broke in the room, we had a leaking aircondinoner in the room above us. Furthermore, the "Tower Club" some of the guests have mentioned do not exist anymore. […] This Hotel is definetly not value for money at the moment. There are 100's of Hotel in Manhattan better than this one. Read moreGenuine Hotels.com guest review
リノベーション工事がうるさく、快適でなかった。 スタッフもクレームが多いせいかイライラしていて感じが悪く不快であった。Genuine Expedia guest review
"호텔이 공사중이라 매우매우 시끄러워서 잠을 잘수가 없음"
가격에 비해서 너무나 불친절하고 안락하지도 않고 시끄럽고 별로입니다.Genuine Hotels.com guest review
ホテルは改装中とは知っていたが、外の工事が朝7時半から始まり、まったくゆっくりできなかった。また部屋のバーコーナーのdean&delucaのスナックを見ようと手に取るとウォーターボイラーのそばにあったからなのか水でかなり濡れていた。高評価だったので期待していただけに残念でした。Genuine Expedia guest review
Dilapidated hotel. Some equipments were degraded. High pricing didn't meet the quality of comfort.Genuine Expedia guest review
"Dyrt men dåligt"
Saknades handdukar varje dag. De vi fick var ofta trasiga, lakanen också. Små dubbelsängar,120cm. Byggnadsställningar runt hotellet med påföljande oljud. Bra gym o ångbastu. Betalade 28 tusen för en vecka, absolut inte prisvärt. Bott på 3 stärniga hotell som varit bättre. Stockholmsfamilj med 2 barnGenuine Hotels.com guest review
ニューヨーク到着当日、4：30より予定を入れてましたので少しチェックインが早いと思いましたが、ホテルに2：30頃伺いました。しかし準備出来ていないようなので荷物をフロントに預け1時間後もう一度行きました。しかし3時を過ぎてもチェックイン出来ず、着替えだけでも済ませるため預けてあったトランクを８階のフィットネスセンターまで運びトイレで着替えやっとの思いで出かけました。夜遅くにホテルに帰りようやく部屋に着きましたが、３名の予約をしていたにも関わらず全てのアメニティ－が二人分で冷蔵庫も利用不可能な状態だったのでフロントに何度も連絡して揃えてもらいましたが、当日寝たのは１時を過ぎてしまい４泊の予約を入れた事に本当に後悔してしまいました。翌日からは、しっかり対応して頂きましたが、下手な英語で苦情を言う […] のに疲れ果ててしまいました。 Read moreGenuine Hotels.com guest review
"Cher pour un "palace""
- extrèmement bruyant en raison de travaux à proximités (battage de piles 24/24) - air conditionné de la chambre défectueux donc un véritable sauna. - mise en place d'un AC de secours encore plus bruyant que les travaux! - WiFi (inclu dans le prix) totalement instable - deconnection toutes les 5 minutesGenuine Expedia guest review
"hotel new york palace, new york"
excellent hotel de par la situation et la vue exceptionnelle sur Saint Patrick et Midtown, surtout si vous prenez la "cathedral view". Sinon, bon confort, literie remarquable (comme souvent aux Etats-Unis), chambres vastes et ... tout est payant, comme souvent aussi (wifi, notamment). Personnel revêche à la réception. Terrasse extérieure, avec bar et […] restaurant. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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