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Located in Kansas City (Village West), Country Inn & Suites By Carlson, Kansas City At Village West is close to Legends at Village West, Kansas Speedway, and Livestrong Sporting Park. Also nearby are Hollywood Casino at Kansas Speedway and Schlitterbahn.
Country Inn & Suites By Carlson, Kansas City At Village West has an indoor pool and a fitness facility. Wireless Internet access is complimentary in public areas. The hotel features business amenities including a business center and a meeting/conference room. Additional amenities include a library, laundry facilities, and a fireplace in the lobby. Guests receive complimentary transportation including an area shuttle within 3 mi and a casino shuttle. Onsite parking is complimentary. This is a smoke-free property.
The 117 air-conditioned guestrooms at Country Inn & Suites By Carlson, Kansas City At Village West include coffee/tea makers and hair dryers. Guests can use the in-room complimentary wireless high-speed Internet access. Rooms are equipped with LCD TVs. All accommodations provide desks and phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and complimentary toiletries. All units feature microwaves and refrigerators. Additional amenities include irons/ironing boards and windows that open. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Rollaway beds are available for USD 10.00 per stay
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Rollaway beds are available for USD 10.00 per stay
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Kansas City offers a unique mixture of small town charm and urban amenities. The family-friendly city is filled with shops and restaurants, particularly at the lifestyle center Village West, as well as race tracks for those who want to cheer on their favorite driver or get behind the wheel themselves. Amusement and water parks abound, and local history museums are area highlights.see all hotels in Kansas City
"Do not recommend!"
Our stay was disappointing...the room was not clean, and staff did little to help. The rooms are not very nice and the comforter had many visible areas that were not clean. When we asked for a new comforter, we were told they didn't have any more and we were given two small, thin blankets. I guess this was all we needed because the air conditioner did […] not get the room very cool. There was a used towel left in the bathroom, and the carpet needed vacuumed as well. The location and area are the only perks of this hotel. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West On behalf of the staff and myself, we sincerely apologize for the experience you had our facility. We certainly do not find this acceptable, and appreciate you bringing these matters to our attention so we can work diligently to ensure this type of experience is not duplicated in the future. We truely appreciate your business and thank you for choosing to stay with us. We hope you will come back and see us again so we can exceed your expectations.
"Great spot, cheaply constructed building."
We were there for 4 days and 3 nights. Very friendly staff from the Managers to the maids. Room was clean and the maids are trustworthy. Pool is small but well maintained. Location couldnt be better, the speedway is across the street, the baseball park is across a shared parking lot, and Sporting Park is a short walk away. Throw in a mega mall and plenty […] of eateries and its just a great location to stay. Now the downside, this hotel must have been built using the cheapest materials allowed by law. Ive never been in a noisier hotel in my life! If someone even walks in another room you hear it. You could also hear people speaking as well. Completely ruined the stay at this friendly hotel! There were lots of hell raisers and although the staff seemed to genuinely try, they couldnt keep it under control. Because the staff were so courteous I hate to score this place so low but the noise levels are completely unacceptable. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Tom we greatly appreciate your review on our facility. Your compliments we greatly appreciated and have been shared with the staff. On behalf of myself and the staff we do sincerely apologize for the inconvinience and discomfort you experienced with the noise in the hotel. It was a very busy weekend and we do always try to keep noise to a minimal. We are in the process of looking into a remodel and hope that it will depleat noise throughout the hotel. We truly value your business and thank you for choosing to stay with us!
"It worked in the end..."
Front desk was never staffed, my room wasn't cleaned the whole time I was there. It was very clean when I got there, but all the upholstery on the furniture had stains on it. The lighting in the room was dim and one of the lamps didn't work. The staff were unprofessional. The area is really nice because there are a ton of shops and restaurants, but […] I wouldn't stay at this hotel again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West On behalf of myself and the entire staff , we sincerely apologize for your experience at the hotel. We appreciate you sharing this experience with us as we have discussed these matters as a team and are working diligently to ensure this does not occur again in the future. We truly value your business and hope that you will visit us again so we can exceed your expectations.
Cleanliness is important to me in a hotel room. Dirty tub and toilet! Gross!!!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West We apologize for disatisfaction of your stay. Cleanliness is extremely important and we are working diligently to ensure a similar situation does not occur again in the future. We sincerely appreciate your business and hope you will visit us again when you are back in Kansas City.
I booked 2 nights on-line and we decided not to stay the second night and decided before the deadline. George, the hotel employee, told us to call expedia to cancel and then expedia would call the Hotel to make sure that we were checking out. When expedia called George to verify, George told them he wouldn't allow us to check out. He lied to us. Why […] didn't he just tell me that when I asked. I spent 2 hours of my time and didn't get anywhere and still paid for another night. Will never stay there again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Kansas City At Village West Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services, especially in regards to early check outs. We hope for another opportunity to exceed your expectations. Please reach out to our Corporate Customer Care if you would like to discuss your stay further.
"Very expensive, very disappointed!"
Room was decent size but noisy. Breakfast in the morning was disappointing. Breakfast area not kept clean. Food was not kept full for all guest. Many staff members of hotel were also eating breakfast not leaving enough for guest. They acting like they were at home taking all the food and spaces to sit. Coffee was out, hot water was not hot. No microwave […] available. We paid alot for this room. Way Overpriced! Read moreGenuine Expedia guest review
"Room not cleaned the for 2 of our 3 day stay"
Our room was not cleaned for 2 of our 3 day stay. We asked house keeping and management for our room to be cleaned and never was. Had to ask for clean towels 3 different days because none were provided.Genuine Hotels.com guest review
"Not worth the price!"
Arrived after check-in time and after being checked-in and went to our room, housekeeping was still cleaning our room, so we had to wait in lobby for 1/2hr. Pool was small, too crowded to use. Breakfast staff couldn't keep up with amount of guests, so no hot food for breakfast, only 1 microwave for everything! Would not stay here again!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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