The Palms Casino Resort

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Genuine Hotels.com guest review

Out of a hundred or so hotels I have stayed in, this is only one of two that I would not go back to. I understand that it is in Las Vegas but that does not mean I want to sleep in the middle of a club. Our room was literally shaking with the music that blared until 5 AM...yes, 5 AM. I ended up trying to sleep in the bathroom with no success. I was told […] that rooms farther from the pool are not as terrible but our stay was literally miserable. Multiple calls to the front desk resulted in an offer for a $30 food credit. Thanks but no thanks unless it is for something I could have stuffed in my ears. Unless you plan on staying out ALL NIGHT and don't care about sleeping anyway (because the music starts back up at the pool during the day), this is not the hotel for you. I won't be going back. Read more

Genuine Hotels.com guest review

the room was so dirty we asked to be transferred but didn't get what we wanted.. the buffet was expensive yet all d food was cold.. wouldn't go back here..

Genuine Hotels.com guest review

I booked a room at the Palms since it was much less expensive than the options on the strip. I figured that the lower price was because of the inconvenient location, but that was not the case. My room was dingy, the people at the front desk were extremely rude, and they tacked on an additional $20 fee per night above what I was quoted on Hotels.com. […] Do yourself a favor and stay at one of the hotels on the strip. Read more

Genuine Hotels.com guest review

Room worn, hotel empty, food poor, desk clerk, surly, but parking is free. Don't waste your money go anywhere else

Genuine Hotels.com guest review

Some part of the room was totally wet,I can't believe they couldn't find out therefore we have to move to another room,however,the 3 days later front desk call me again to ask move to another room due to the wet floor,but I don't see any wet floot in the room.

Genuine Expedia guest review

Unpleasant staff, sick from hotel food, overbooked room, minimal shuttle service

Genuine Expedia guest review

After getting back to our room at 4:00 in the morning to finally get some well deserved sleep, the jackhammers start up on the floors beneath us... stay away until the construction is complete. A waste of money on a hotel room, but, free buffet for my troubles. A waste. Encore at the Wynn was happy to accommodate the six of us for the rest of our stay. […] Next year for the SEMA Show I will definitely NOT staying be at The Palms. Read more

Genuine Expedia guest review

While checking in the hotel clerk was very rude, I made this reservation over a month & a half ago and called two days before to confirm my room. The hotel clerk gave me a non smoking room when I asked for smoking. He said "NO, YOU REQUESTED A NON SMOKING ROOM" I explained to him that I asked for a smoking room. He then said "NO YOU DIDN't". I pulled […] out my reservation and show him that it did indeed say "smoking room". He then said "I don't guarentee that". He then said he didn't have any smoking rooms. He didn't even check. He acted like I was wasting his time and handed me the key to the non smoking room. He quickly turned and started talking with a co worker. Basicly dismissing me. I thought maybe he was just having a bad day and blew it off. But when I checked out I got the same guy and he was just as rude. He didn't say good morning, how was your stay or anything. He put his hand out for the room card, did what ever he needed to do and put the reciept on the counter and walked away. I will not ever stay at this hotel again. Read more

Genuine Expedia guest review

MY TV 'DID NOT' WORK so basically that should say it all. BUT, BUT, when I called house keeping, they could not drop everything and come right over to fix it and I knew that they could not, and when I inquired further Re: how long or when, they could not give me a definitive answer and I knew that as well, I just went without, since it was already evening, […] and had to go to bed eventually and so I just did without. Not what I planned on, nor what I wanted, but I did without TV for the daytime, evening and morning, thus, not a good stay. Read more

Genuine Hotels.com guest review

The room I reserved, 3 months in advance, was not the room I checked into. When booking the room, they advertise a remolded room with up to date decor, but when checking into room it was old 80's room with awful smell and old tube tv. Went back down stairs to ask for a room change but was told nothing else was available and that there was only a certain […] amount of rooms that were remolded. Asked for an up grade and was shot down. Basically was told to take or leave it. All I can say I will never stay here again. Buyer be ware. Read more

Genuine Hotels.com guest review

you can find better near by strip...

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I booked through Expedia because they we're running a special on rates. Let's just say you get what you pay for. The Palms Tower is worse than a Motel 6. The overall crowd isnt much better. I havent stayed or played at this hotel in about 2 years, I won't be returning again. Keep your money and your loved ones on the strip where you'll have options […] and the luxuries you expect. Read more

Genuine Expedia guest review

Was told at 1030 am my room would be available in "an hour or two, didn't get a call until 430 pm to let me know my room was finally avail.

Genuine Expedia guest review

Don't be fooled by the price you pay on Hotels.com and the resort fees that the hotel will charge you on top of your room rate.

Genuine Hotels.com guest review

The first room we had , the next room was party all night, loud noise. It was 1 am We call the front Office , they change our room, but the showertub was dirty,water not drain at all. we call the front office again, but no one come

Genuine Expedia guest review

this is one overrated hotel. they charge a resort fee, but have no resort.our room was not habitable when thet gave us the key. the bathroom was notcleaned. the sink gurgled the entire time we were there. it kept us upat night. the plumber was no help.

Genuine Hotels.com guest review

I was in a Junior Suite, which was probably the worst I had experienced in 30 years of travelling

Genuine Expedia guest review

I stayed in Palms tower for Memorial day weekend and paid way extra for this hotel room that has rooms just like Motel 8 room and also away from the strip: Big tube old TV, wooden furniture, old bathroom,old carpet, etc. When I booked this room, the pictures that were shown to me on Hotels.com was from Palms Fantasy tower. The actual pictures of the […] room are never shown. If you are going for pool party the its better to buy the pass from the pool entrance( cheap).. There is a free shuttle that takes you to Strip but runs only from 11 am to 8 pm. Read more

Genuine Hotels.com guest review

We booked the fantasy tower and they were overbooked and the only solution was to stay in a down graded room. They waived a few fees but the hotel was loud and the quality of service was not good. It's a party hotel and it did not suit our needs. We're staying somewhere else next time.

Genuine Expedia guest review

Hidden charges were ridiculous. NO COFFEE

Genuine Hotels.com guest review

At the Palms on business, stayed in a standard room. The amenities (bed, carpet, TV, lamps, pillows, alarm clock, no desk) were such low quality. Comparable to Motel 6. I expected a lot more. Service was fine, casino was ok, restaurants good. Business center charges a fee for usage for every 10 minutes. I've never been charged to use the business center, […] very inconvenient. I will never go back to the Palms. Read more

Genuine Hotels.com guest review

First off id like to say it was nothing like the picture when i reserved it online. When i complained about it nothing was done. The free internet has constant problems where you cant connect. Had to call cox customer service myself. The price/quality of the room did not match, cold have actually stayed on the strip for less. The money they hold for […] incidentals is ridiculous. With that being said ill never stay at The Palms again. It seems as if they are hurting for money and try to get all they can from the customer. Read more

Genuine Hotels.com guest review

The room was possibly that of a motel if anything and to make matters worst the cleaning service was awful. It's not worth staying here.

Genuine Hotels.com guest review

Beds were old and springy. I woke up with a back ache every night. The room was old and musty. Seriously, I would never recommend this hotel to a friend or family member.

Genuine Expedia guest review

This was the worst and most inconvenience experience I have had staying at a hotel. We booked and paid for our rooms 2 months in advance and when we got there to check in they didn't have a room for us. So, they wanted to upgrade us to a penthouse suite but only for 1 night and move us the next day of our 4 day stay ...real accomidating for them maybe. […] When we get to our supposed upgraded suite the mattress didn't even fit the box springs, hung over about a foot, the hot tub blew water all over the places and made a huge mess, carpet was ripped. The next day we had to check out at 11am and our new rooms would not be ready until 1pm, again real accomidating more like incovenience. When we did get to check in the lady at the front desk asked if we wanted to put each room in that persons name and we said yes, she advised it would be a $200 security depoist and then ran my card for $400. She also advised it was just a hold, but the funds came out. In the new room we had no blankets when we arrived. I have had much better service from the Holiday Inn. When checking out they tried to over charge us for the resort fee, all around completely horrible service. You could not pay me enough to stay at this hotel ever again. I have worked in customer service for over 16 years and I'm compeletly amazed by how poor the experience and customer service was, truely disappointed. Read more

Genuine Expedia guest review

We arrived at 730pm on a Friday with multiple bags and needed help carrying them. No bellman were outside. We were forced to make two trips to carry our bags to reception on our own. While standing in line at reception, 3 bellman were standing at the bell desk doing nothing and not one of them offered to assist. We had a very outdated corner suite in […] the Palms tower. A poor quality tube tv, no ipod player and no hotel directory of restaurants or services. Every morning there was garbage and food littering the hallways which often wasn't cleaned up until late afternoon. We stayed for 3 days. Each day our bathroom remained dirty, dirty glasses were'nt replaced with clean ones and the ice bucket was never emptied of the melted water. We asked a manager for clean glasses and it took over an hour for them to arrive. On our last night we asked for a wake up call, which of course they failed to do. Thank goodness we knew by then the service was shoddy and we used our phone alarms as backup. The biggest rip off is that the only thing you only get for the $18 a day resort fee is two 2 for 1 drink coupons and free admission (but no line passes) to their unpopular clubs. Whoopee. Overall, worst hotel experience I've had at Vegas. For the same or less price - stay at Luxor, Hard Rock or Mandalay. Also, unlike almost every other hotel on the strip, the smell of smoke upon entering the Palms is disgusting, overpowering and unfortunately unavoidable. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were awoken every night at various times. Between the blasting radio, fighting, slamming doors and drug use there was virtually no chance of getting any sleep. When we informed the desk and told them of the events and asked them to send security they never did. We told them we didn't feel safe and again did nothing. I will never stay here again and […] will dissuade everyone I know from staying here. Read more

Genuine Expedia guest review

I drove 5hrs got to hotel at 10:30pm and they told us our room was not ready and we had to wait a hour. So we went to the bar and waited a hour came back and still not ready. I spoke to a manager they finally gave us a little up grade but nothing special....

Genuine Hotels.com guest review

I was not told at the time of check in that they would need to auth $100 a day to my credit card for incidentals.. this was not told to me at all.. Also I was charged twice for resort fees I paid them cash then they billed my credit card $67.20 again and they are not going to refund this money back.. I will never stay there again or refer any family […] or friends there.. This is not they way to do business at all very disappointed. Read more

Genuine Expedia guest review

Very disappointed in the condition and quality of the property and terrible customer service.

Genuine Expedia guest review

Very disappointing; definitely not a 4 start hotel - more like a 3 star

Genuine Expedia guest review

The Hotel opened in 2003.and it shows it!! Worn and dirty, HVAC sytems rattles, T.V. may work or not, Service at N9 steak house terbbile,very young kids as your Hosts, food for the price,YIKES!! Choice, small glass of Orange juice from container $5.00 or a bottle of Beer for $5.00 !! Check-in more little kids behind counter,waited twenty minutes until […] they got off there cell phones! Looks like they do not pay well,all had there hand out!! Read more

Genuine Expedia guest review

staff is the worst. I checked out and left after being there for 6 hours. I ended up staying at another hotel on the strip.

Genuine Expedia guest review

Initially, i was excited to be staying at the Palms. However, when checking in, the attitude of the receptionist was rather disappointing. Barely a smile was evident from their emotionless faces. Upon entering my room i immediately noticed sloppy housekeeping. As a matter of fact, there was hairs and a shaver still on the edge of the tub. I had then […] called downstairs to get my room changed and they complied. I was moved to a room similar to the one i had reserved. The second room was somewhat cleaner. Overall, i was disappointed by the service. Would not stay here again. Read more

Genuine Hotels.com guest review

Checked in around 9:45PM on a Monday night for a business trip for the week. Got to my room and tried to turn on the TV to watch sports highlights while I unpacked before bed. The TV would not work. Called the front desk and was told they would send someone right up. Some showed, over an hour later. The next night I had a hard time sleeping due to the […] bowling alley in the suite directly above me. The evening after I was startled out of my sleep at 2AM when it literally sounded like people came into my room and started partying. It was next door, I waited for about 15 minutes hoping they had just come up for a night cap, but had to call the front desk to have them quiet down. After 30 minutes nothing had happened. I called again and was asked if I wanted to move rooms because if they send someone up again (no one came the first time) it would be more serious. I informed them I was not interested in packing my stuff and moving rooms at 2:30AM due to someone else breaking noise ordinances. Someone did show about 10 minutes later and asked them to turn it down so it was not audible in the hallway. The security took 10 steps down the hall and it was on again. He returned and told them if they didn't tone it down they would be kicked out. They did turn it down a bit from there. I could still hear them in my room but it was tolerable. In short, I was unimpressed with the response time of the staff. It was apparent that this hotel caters to those in town to party rather than business professionals. I would not recommnend this hotel for those in town for business. Read more

Genuine Hotels.com guest review

the place is a dump..aloof staff..fatty buffet..poor directional signage,,health facilities are a mile from hotel..overrated is an understatement...

Genuine Expedia guest review

one chair is missing and we have to call in to request one, and the condition of the chair was horrible, the chair you found on the side walks would be better when youre lucky, oh the bed just looking at it you can see all the shallow counbtours, i had a nightmare, was not able to sleep at all veru uncomfortable

Genuine Expedia guest review

I have never been treated so poorly. The occasion was my daughter's 21st birthday, I stayed at New York, New York, which I would recommend. She did not have a credit card for a deposit, she called me crying, the clerks at the front desk laughed at her and the assistant manager rolled her eyes at her, what kind of employees does this hotel have? My daughter […] picked me up and I brought my card to put on her room. I speak loud and when I was telling the assistant manager how my daughter was being treated, she did not listen to me, she just kept saying you are loud and do you want me to call security. This arrognant assistant manger was threatening me with security because I was loud, I wasn't swearing, I wasn't violent, my only offense was that I was loud, wow what a threat I was. Who does the hiring there, they don't make wise decisions. I am Human Resource at my company and an employee like her would be fired. No customer service whatsoever, I would never stay there again, there are many hotel choices in Vegas where you receive respect, Palms is not one of them, you are treated very poorly. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I booked two rooms with king bad, but they gave me two rooms with two queen bad in each room. Is add said free shattel, in fact shattel only 10 am and 5 pm, pool are closed

Genuine Expedia guest review

We arrived at 8:30 am and check in wasn't until 3pm, the reception told us she would call us once our room was ready. We never received a call, once we got up to our room we weren't impressed especially since they advertised this hotel as a 5 star hotel. We never had hot water, we could hear our neighbors every little noise or move they made. The room […] was smaller than any room we've ever stayed at in Vegas. There weren't enough restaurants on site and this hotel wreaked of smoke from the minute we walked in the doors. Needless to say, we will NEVER stay at this hotel ever again :( Read more

Genuine Expedia guest review

I travel a lot during the past 10 years, most of my trips are business, and this time because I had some time in LA so I and my 3 others friends decided to go to Las Vegas, We stay in Palm Casio & resort, this hotel has rate 4 stars, but it is not, it should be 2.5 stars hotel. 1. No greeted from the receiptionist, no smile, not even "Hi or Hello" 2. […] The hotel hall way is dirty, need painting job on the wall. This hotel really needs a renovation 3. The furnitures in the room are old and awful, and TV is not 4. there are only 2 power outlets in the room, I had to charge my cell phone in the bath room outlet. 5. They didn't clean my room in the next day, we got back to room is so late, and we were tired and didn't bother to call the house keeper. Over all, this is bad hotel I ever exprienced, DO NOT STAY IN THIS PALM CASINO 7 RESORT. Read more

Genuine Hotels.com guest review

I had booked the hotel room and the description was for "superior" room with Frette linens, etc. I thought I was paying for an upgraded room. The linens were NOT Frette and I was told by the front desk that indeed I still had the "superior" room. I did not feel as though it was worth the extra money. Also, the bouncers and employees of the hotel night […] clubs were drunk and rude. They gave us drink passes that were to be used on the day of our arrival, and we didn't get to check in due to our late arrival from airport until near midnight the first day. They would not extend the $20 drink voucher for us...that' s how cheap they were. I am greatly disappointed on this and would NOT recommend this hotel to anyone. Plus it's not near the Strip and you have to take a taxi. Not a good experience. Read more

Genuine Hotels.com guest review

The first unpleasant encounter was with a very hostile front desk clerk who wanted to overcharge me, and from that point everything went down. When doubt sets in everything else is tarnished.

Genuine Expedia guest review

Pool hrs. 9am to 5pm drinks and food WAY TO HIGH!!!!!!! Also wifi per computer. TI was per room for wifi. Pay the little extra and stay at TI or on the strip

Genuine Hotels.com guest review

Pool hrs. 9am to 5pm drinks and food WAY TO HIGH!!!!!!! Also wifi per computer. TI was per room for wifi. Pay the little extra and stay at TI or on the strip

Genuine Hotels.com guest review

I checked in at noon...I was checked out by 5...I couldn't take this horrible room

Genuine Hotels.com guest review