The Venetian Resort Hotel & Casino

Hotel is getting old , and our room was dirty and run down. Service in the cafe down stairs was terrible. I won't stay here again, and it's a shame because it used to be such a great place to stay.

Genuine Hotels.com guest review

Instead of standing in a long line for check out, I opted for the card passed out by the hotel employee. This promised that my receipt would be emailed to me. I have not received it.

Genuine Hotels.com guest review

First of all they added an additional $20 per night when you check in that was not disclosed when reservations were made. No coffee pot-want you to buy coffee from their vendors. Since we were only going for one night, I packed no shampoo or conditioner. When we called for it, they brought it after my shower and we felt obligated to tip the delivery […] guy since it's not his fault they don't stock it in the rooms. Found a folded dirty bandaid in the bathroom floor. That made me feel insecure with the cleanliness especially since the rooms including the bathrooms are so dark you can hardly see to put on make-up and I have perfect vision. Overall for the price, I was expecting much better from a hotel. I don't mind paying a five star rate for a hotel but I expect to receive five star treatment and this was way under par. Read more

Genuine Hotels.com guest review

We were in Vegas over Christmas, requested a non-smoking room ,got smoking. Room smelled awful. Carpets in the room were filthy and cleaning was minimal. The hotel is huge , but not much for kids. In the future will try elsewhere.

Genuine Expedia guest review

Overpriced. We were never informed of the daily $20.00 resort fee we had to pay in addition to the room fees. Housekeeping was poor. It was fine the first 2 days of our 5 day stay but after that, we could write our names in the dust on the dressers daily. Poor customer service, staff unfriendly. Unfriendly encounter with staff upon checking out in regards […] to items listed on the bill which were never used. There must friendlier hotels in Las Vegas where the staff treats you with respect and dignity. Read more

Genuine Expedia guest review

Everything was build too far away from each other. Total number of minutes to get from parking to hotel room is more than 30 minutes. 15 mins to walk from parking building to hotel lobby. Have to take two elevators just to get to the room floor. For the price that we paid, it is not worth to come back.

Genuine Hotels.com guest review

Booked the Venetian beacuse it was supposed to be one of the "top 3" hotels on the strip. I found the staff to be average, housekeeping dreadul: casino average. Housekeeping did not clean our room untill after 4pm. and since we are from the east coast, that was about the time we came back before dinner. Not what I expect from a 5 star hotel..

Genuine Expedia guest review

People smoking everywhere there ,i stay in this hotel 3 years ago and was excellent for that reason we decided to go back ,but never more ,the hotel conditions were disappointed and there was smoke everywhere and the people were smoking all over the place,i prefer the Caesar's Palace/Wynn or Encore hotels, the general cleanness of the hotel was deplorable,the […] room was ok. Read more

Genuine Expedia guest review

Too many rules, requirementnets and restrictions we never felt like guests

Genuine Expedia guest review

The design of the hotel is really good and classy. Housekeeping was really bad. They didnt clean our room nicely. Also, we asked for smoking room, but they put us into a non smoking or also they said if we want to have smoking room we have to pay 100 dollars more a day. The staff and the casion were good, but the restaurants are ridicilously expensive. […] Moreover, if you ask the room service to bring you a knife or fork, they will charge you 4 dollars for service fee. The hotel is not close to the strip, if you are diwn to pay that much money and if you want it to worth it , i'd recommend you to stay in Wynn. Venetian does not deserve to be that much expensive. If you wabt to be close to strip , and if you are looking for cheaper hotel, i'll recommen to stay in bellagio or cosmopolitian. Definetly, see the Zumanity show. If you get the tickets for 10 pm show you 'll just pay between 55- 65 dollars. Overall, Vegas experience was really good, but Sundays and Tuesdays are not the best days to stay in Vegas. Read more

Genuine Expedia guest review

If you do not gamble and do not smoke, do not pick this hotel. Room doesn't even have hot water kettle. Watch out for the stupid mini bar. As soon as you lift the drink you will get charge.

Genuine Hotels.com guest review

The Venetian just isn't what it used to be. We've been staying here for more than 6 years for our wedding anniversary; this will be our last time. While the fine dining restaurants are fabulous, the bar staff & the smaller fast food places have lost the idea of customer service. Elevators and escalators not working or being worked on for the 5 days […] of our stay, the casino not as clean as it should be. We were placed in the new tower, 2 elevator banks to get to the room…not to mention the walking distance to our room. We’ve already book Aria for our next trip. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

the bathroom smells bad, the price is to hi for what the have.

Genuine Expedia guest review

It's my wrost experience in Vegas. I visited Vegas since 1997. I knew Venitian but i never stayed as a guest. I won't return. It's so crowd and i don't like the staff experience. When a arrived early, they didn't have a room, it's ok. But they tried sell a expensive option. I don't like this.

Genuine Expedia guest review

The price for our room was expensive. I was expecting much more for my money. The rooms are about as average as other Las Vegas rooms. They just have more furniture. No refrigerator or coffee maker in room. The alarm clock was cheap and sucked. The bed was not very comfortable and was old. Do not be fooled by pictures! Oh yeah and the Hotel charges […] $20 dollars a day resort fee. The only people I observed winning in casino was on Craps tables. The tables and dealers there are horrible. I WILL NOT RETURN! Read more

Genuine Hotels.com guest review

From the moment we arrived in Vegas I realised we'd come to the wrong place and the hotel can't be blamed for that - Vegas is not for us - nor can it be blamed for the awful guests staying there. However, I'd hoped that we could escape the worst of Vegas by staying in a classy hotel. Venezia is not that. It's a vulgar maze, impossible to navigate with […] corridors miles long. We spent 30 minutes trying to locate the pool. There are at least 3 hotels in this complex joined together, adding to the confusion, and it would help if they had more distinctive names. The suite was beautiful and supremely comfortable but lacked the extras usually found in a 5-star hotel. I had to phone for bathrobes and the toiletries were minimal. They didn't even provide one complimentary bottle of water. We ate at the French restaurant where the food and service were excellent but, like everywhere else in the hotel, it was noisy. Deafening slot machines and loud guests are bad enough but the hotel has to add to the noise pollution with over-the-top BGM. I would never return to Vegas by choice but, if forced to, I wouldn't stay at this hotel. Read more

Genuine Expedia guest review

We came with us and our two kids we registered for two queens size beds but we ended up w only a king size for sleeping was uncomfortable.

Genuine Hotels.com guest review

Service from staff was VERY slow and unresponsive. We wanted an extra set of pillows, called down to the front desk, and 90 minutes later had to walk down to the desk to retrieve them ourselves. We also had another guest engage his key in our locked door and was able to unlock our with HIS key. The front desk staff argued with me over the phone that […] such a thing was impossible instead of sending someone up to investigate. Terrible, Terrible service from the staff!!! Read more

Genuine Expedia guest review

Not the 5 star hotel experience we were expecting, for a renovated suite it was cold and univiting, servie was poor from room service to cleaning, to just assistance around hotel

Genuine Expedia guest review

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Genuine Hotels.com guest review

the service is very poor. hard to contact with any service.

Genuine Expedia guest review

We love this hotel, but this time the couch had dirt on it and I requested it cleaned THREE times and it was never cleaned, real bad service!!!

Genuine Hotels.com guest review

The $20/day plus 10+% "resort fee" was annoying. Why didn't they just put in into their room rate since there is no way to not pay it. It is also worthless. Then when I wanted to check out, I asked if the shuttle to the airport accepted credit cards and the person behind the counter said no. I asked if they could give me $7 cash for the shuttle and […] put it on my credit card - they would not do it - refused - jerks! It turned out that the shuttle did take credit cards, so if they had known this they could have given me correct information. I will not stay at the Venetian again. There are too many other choices in LV. Read more

Genuine Hotels.com guest review

The hotel overall is very nice, great restaurants, awesome casino. Our room however we thought we were getting one of the nicer rooms but we had blood stains on our window blinds. There was random cleanliness issues we had with our room which was very disappointing. It might have been overlooked because of the busy weekend, but still we paid extra for […] a nicer room for a reason. Read more

Genuine Expedia guest review

I recently stayed in a suite at the Venetian for a weekend. I found myself disappointed on several occasions during the stay. The room itself was ok , but I couldn't help but notice that some of the furniture looked worn out or slightly outdated The customer service was average, meaning for every 2 people that were rude there was 1 person who would […] go above and beyond as far as customer service went. The discrepancy in the attitude of the staff was irritating because I never knew what I was going to get when I called the front desk or asked for help. Another disappointing aspect was that one of the hotel robes that hung in the closet was really old and torn up. It literally looked like it was fit to be a cleaning rag. The sign on it said that I could purchase one just like it at the front desk? No thanks. Also one of the pillow cases that was on my bed had what looked to be old mildew stains that house keeping had tried unsuccessfully to remove. The one morning that I ordered room service, there were aspects to the food that was served that screamed low budget. On a final, personal note, the hotel itself was just too big for me. Taking two elevators and walking down two large hallways is a bit much when you are trying to find your way down to the lobby and out the front door. This Hotel was definitely not for me. If I had to sum it up, it stuck me as a place that has seen better days... Read more

Genuine Hotels.com guest review

The Venetian is a nice hotel, but its not worth the money. I'd try a different hotel next time.

Genuine Hotels.com guest review

This Hotel is overpriced and living on a previous reputation. The bed was so uncomfortable that we had the mattress change three times. All times another used mattress that was as bad as the first. Saddle and hump. The fridge is completely loaded with their crap that is so overpriced you wouldn't even think of using it. For $25.00 a day you can have […] another fridge brought up. With resort fees and the fridge add another $45.00 a day to your already overpriced hotel. Restaurants were over price and poor quality. Hair in my wife’s salad we had to leave the restaurant before she got sick. Bottom line, We won't go back! Read more

Genuine Expedia guest review

Everything was pleasant except the pool area. The main pool is right next to a smaller area that is more geared to a younger crowd called Tao Beach. I realize I’m not twenty-something anymore but do we really need to hear the bass booming at 8 or 9 on the dial? That’s about all you hear for the whole day. I find it odd the hotel would appease about […] 15% of its occupancy in this regard. But you can do whatever you want; I will not be staying here again for that reason alone. Read more

Genuine Expedia guest review

Upon our arrival we noticed that our glasses/cups in the room had lip prints...yuck. Also, we were trying to get a shower in before dinner reservations and there was no hot water. The front desk lady said she'd send someone immediately. After 30 min. I called again asking if they could fit us into another room quick so we could shower. She said someone […] would be on their way. Since we didn't have the extra time, I asked again politely. She said they didn't do that. So, into the COLD shower we went. The pool and fitness area is great and the size of the room was wonderful. Read more

Genuine Hotels.com guest review

the venetian is a great hotel but I was shocked by the maid service. We werent given additional soap or shampoo for our stay a second night and the room wasnt cleaned that well. When we arrived I wasnt impressed with valet in regards to rating it to other hotels of the same. Valet again when we left told my boyfriend he had to drive around as I had […] not come out of the hotel , it might have been a total of 10 minutes. We have stayed at alot of top rated hotels and didnt have the wow factor this one should have had Read more

Genuine Hotels.com guest review

I was not aware that the room we booked would be so outdated considering the pictures on Expedia's website are only of the updated rooms. The service at the front desk when we requested to upgrade (knowing we would have to pay an extra fee to do so) was terrible. The staff wasrude and unaccomodating. I will never stay at this hotel again. It's a shame […] since we travel to Las Vegas so often. I forgot to mention that both mornings we woke up with insect bites. Read more

Genuine Expedia guest review

The mattress was very uncomfortable, and the pillows were the worst.I got a back pain and a neck pain. We couldn't sleep all night long because they let around 8 people inside the neighbor's room and they had a party. None of them were the register guest. I had to call security 4 times, they were very slow. I was very disappointed, i felt like I wasted […] my money. Read more

Genuine Expedia guest review

we like the hotel but we were very unhappy this times. we always stay venitian but this time was big disapointed. the hotel bathroom makes plumbing noise. we can not believe this happen. we will not stay next times.

Genuine Hotels.com guest review

This is a nice hotel, but it is so big and many, many times we got lost. And along the way we met a bunch of people that said the same thing (and they were lost too haha). What they really need is more signage. Oh and I gotta say, if your going to build such an over the top fancy hotel, where every room is a suite, how about some basics; coffee pot, […] tea, a refrigerator for guests to use instead of the mini bar frig, and a fan in the toilet closet would REALLY nice. Read more

Genuine Expedia guest review

Room was dark, dated and worn (holes in carpet). Had to pay extra to get 2 queen beds instead of a king. Preferred casinos in other hotels.

Genuine Expedia guest review

We had two incidents with Checker Taxi Company one leaving from the hotel and one coming into the hotel. Upon requesting assistance from security personnel they were not willing to help; after a couple of days only one guy took time to make phone calls willing to help us, but when requesting assistance from his supervisor, we were left in on our own […] again. I guess, after all, it is Vegas all they care about is your money and nothing else. Hotel is very convenient for our business trips while the Off Price Show, however, I don’t think that we’ll ever go back again to the Venetian. Read more

Genuine Expedia guest review

While the staff is pleasant, I would not recommend this hotel. There are only a few things I need to be happy and unfortunately they failed on two big ones. The shower water water was barely warm and the surprising thing was that they came right out and said that they keep the temperature warm intentionally. The person I spoke to said that some rooms […] did have warmer water than others and there was nothing she could do. If you want a hot shower during your Las Vegas trip, do not stay at the Venetian. One of the other important things to me is an Internet connection that works. It doesn't have to be super fast but their wifi kept dropping and I'd have to wait 10-15 minutes for them to reboot the server to get back on. So if you want or need a stable Internet connection during your stay in Vegas, the Venetian is not a good option. And the cafe my wife and I ate at (can't remember the name), provided terrible service and got our order wrong two times. So one ate while the other waited and then the other ate while the other waited. My recommendation is to stay elsewhere if you have a choice. Read more

Genuine Expedia guest review

behind a cupboard were a hat from the guest before and an empty bag of chips.first, they gave us a kingsize bed for three people.we booked for 3 and i booked two single beds.in this room, there was a jeans left in the wardorbe.in the next room, there was the disaster described in the first sentence.used to be my favorite hotel.but never ever agian! […] !! Read more

Genuine Hotels.com guest review

Wasn't real impressed with my initial greeting at check-in. Nor was she very helpful. Layout of hotel is rather confusing at first. The house always wins, just as the owner says. Wasn't a good feeling finding out during my visit that the owner of this hotel donates millions to Newt Gingrich and SuperPacs related to his cause. Don't expect to win in […] Vegas. But, would rather let the house win at another establishment. Read more

Genuine Expedia guest review

The room at the Venetian was very old that requires a very much needed renovation. We didn't get a room with a view of the strip that makes the room even more unattractive, almost depressing. I was so unpleased about the room that I had to request another one at Palazzo and paid additional fees on top of the initial booking.

Genuine Expedia guest review

The rooms are dimly lit and there is no usable refrigerator. Further, walking through the shopping area is like a gauntlet. People hassling you about their wares and hotel employees aggressively hassling you about seeing shows in the hotel. I had one stand in my way when he saw that I was ignoring him. It really made the hotel feel as cheap as the people […] handing out strip club fliers on the sidewalk in front of the hotel. For the price you pay, you don't get very much value. Stay somewhere else and take a taxi to the Venetian if you want to take pictures of the frescoes on the ceiling. Overall, the Venetian was clean (except for the smoke in the casino that you are forced to walk through), but I just don't think it is worth paying what I paid and I'll never return again. Read more

Genuine Expedia guest review

The internet connection is really slow. So I called the technical support. The person said he would call back, but he never did. So I called again. Finally, they sent someone to my room and checked the connection speed. According to the support staff, the speed is ok, but it is pre-CES time. So the bandwidth is fully occupied. I am not satisfied with […] the answer I got, since I have been charged for 22USD resort fee per day to cover my internet connection. But, all I got is poor connection. If the big show is coming up,the hotel should have done something in advance. Read more

Genuine Expedia guest review

For the expectations that I had for this hotel, it was very disappointing. First of all from the self parking area we had to catch a series of elevators and stairs to the lobby/registration area. The directions posted along the hotel were not clear and we noticed we were not the only ones getting lost. There were several other customers walking around […] trying to find the place they were going to. The interaction with the registration staff was poor. I walked over to one clerk that was open and she was very rude replying that she was not ready and did not even make eye contact. We had to stand there waiting for her to be finished and while we were there the clerk next to her became available and we moved over, but he had the nerve to ask me if we were in line, when we had been standing there for 5 minutes. The sheets in the SUITE smelled like an old person had been laying there before....Everyone I asked recommended this hotel, I will not. I have stayed at the Bellagio several times before and had nothing but the best experience with them. For the comparable amount of money they both charge, I will recommend the Bellagio more than this hotel. Read more

Genuine Expedia guest review

The bathroom faucet was broken and water kept running and the noise wouldnt let us sleep. it took the hotel 2 days to come and fix it, and by the 3rd day we were leaving.

Genuine Expedia guest review

CAN'T GO BACK!!!!! shower backed up...would not drain...they"fixed" it...tub backed up into the shower with GREEN SLIME...UG!! ODOR!!!!

Genuine Expedia guest review

Shower drain was clogged up. Phone beside bed didn't work, room stunk like bacon every morning from one of the restaurants vents. Heard thumping from nightclub every night from room. While gambling at the tables it took over 30 minutes to get a waitress, service was so bad that one time at a table a group of 4 left the hotel to go gamble somewhere else […] because of lack of service. They cashed out over 5k in chips. Funny thing is they told the pit boss that if they didn't get some service that they would leave. We were at that specific table for over 30 minutes. It wasn't until they got up and left that the waitress showed up. At that point they were so upset it didn't make a difference. Pit boss did nothing to accommodate them. I wouldn't go back and I wouldn't recommend this hotel to anyone. Read more

Genuine Expedia guest review

The cocktail waitresses did not come by frequently, and were very rude! They were very fresh at the mouth and unpleasant. This was my first and last time staying at this high priced hotel!

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hallway outside our room smelt of mold. There was an additional $157 charge for the three night stay for taxes and fees per room. One item taken from the snack drawer (where items are weighted) comes with a minimum charge of $100 on top of the price of the item moved.

Genuine Hotels.com guest review