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Location.
Sam's Town Hotel & Gambling Hall is located in Las Vegas, Nev., within four miles of the Ethel M Chocolate Factory. The Strip is six miles away while Lake Mead is 14 miles from the hotel.
Hotel Features.
Sam's Town Hotel & Gambling Hall is built around a nine-story atrium with a glass ceiling. The atrium is surrounded by an Old West townscape and features 25,000 square feet of live trees, waterfalls, cobblestone paths and animatronic animals. The hotel includes five restaurants, an ice cream parlor, a bar and a food court. Willy & Jose's Cantina serves Mexican fare. Firelight Buffet serves lunch, dinner, and weekend brunches that feature international cuisine including rotisserie choices and live cooking stations. The hotel's bowling center hosts local and national tournaments. Sam's Town Live features the Sunset Stampede, a water and laser show. Century 18 Theatre provides stadium seating and digital sound. Sam's Town Hotel & Gambling Hall's casino contains 3,300 slot, keno and video poker machines. The casino includes a race and sports book with more than 50 televisions. An outdoor, heated pool and a spa tub provide leisure recreation. Complimentary shuttles, available during scheduled times, take guests downtown and to the Las Vegas Strip.
Guestrooms.
The 646 guestrooms at Sam's Town Hotel & Gambling Hall feature wireless Internet access, for a fee, and cable television. Select rooms provide wooden privacy shutters and offer views of the Strip or the mountains. Bathrooms contain marble-topped vanities. Select suites include jetted tubs. Suites and select rooms feature flat-screen televisions.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Billy Bob's Steak House and Saloon - Western-themed steak house. Variety of beef cuts, ribs, chicken. Reservations recommended. Dinner served.
Firelight Buffet - International menu including rotisserie choices, omelet stations, and serviced buffets. Breakfast Monday–Friday, daily lunch and dinner, weekend champagne brunch served.
Willy and Jose's Cantina - Casual Mexican cantina-style restaurant. Variety of traditional south-of-the-border specialties. Flavored margaritas. Lunch Wednesday–Sunday, nightly dinner.
Food Court - Restaurants include McDonald's, Sbarro, Panda Express. Open from early morning to late evening.
Calamity Jane's Ice Cream Parlor - Ice cream, sweets, and ice cream treats. Open from early afternoon to late evening.
Sports Deli - Across from the poker room. Sandwiches, snacks. Open from mid-morning to late evening.
Winchester Bar - Between the movie theater and bell desk. Open 24 hours.
Paddock Bar - Near the race and sports book. Open 24 hours.
Billy Joe's - Near the table games. Open 24 hours.
Stagecoach - On the second floor, across from the bingo parlor. Open 24 hours.
Dunkin' Donuts - Open 24 hours.
T.G.I.Friday's - On the first floor near the table games.
Subway - Across from Calamity Jane's Ice Cream Parlor. Breakfast, lunch, and dinner.
Poolside bar - Seasonal hours.
Headline performers take the stage at the 1,100-seat Sam's Town Live! Entertainers have included Kenny Loggins, Neal McCoy, and Lynyrd Skynyrd.
Casino action includes 2,300 slot, keno, and video poker machines, as well as a nonsmoking section featuring over 100 slot and poker machines. The 1,300-square-foot Race & Sports Book has 60 large-screen televisions and offers no-limit, pari-mutuel wagering on horse and dog races. Sam's Town also has a poker room with daily tournaments and a bingo parlor with eight daily sessions.
B Connected offers complimentary membership cards that reward slot and video-poker play with cash and/or comps redeemable for food, beverages, and discounted guestrooms. Table-game play also earns comps and discounts.
Located on the casino level, Roxy's Lounge hosts Latin dance parties, variety acts, and live bands.
The 18-screen Century 18 Theatre offers stadium seating and THX Digital Sound.
Age restrictions may apply to entertainment options. Schedules are subject to change without notice.
Sam's Town has a 56-lane bowling center. The lanes are open 24 hours a day and have automatic scoring. The bowling center has a snack shop, cocktail lounge, video arcade, day-care center, shoe rental desk, and pro shop.
The hotel also has an outdoor pool and spa tub. The 18-screen, on-site movie theater provides year-round entertainment.
Two miles away at Stallion Mountain Country Club, guests can play at any of three 18-hole courses (surcharges).
Skydiving and helicopter tours are popular with Las Vegas visitors. Numerous golf courses are available in the Las Vegas area.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
WE DID NOT CK IT OUT UNTIL WE WENT TO SHOER A NIGHT AND THERE WAS ALOT OF BLACK LONG HAIR IN THE BATH TUB AND SHOWER AND THE BED WAS WORN OUT NOT TO COMFORTABLEGenuine Hotels.com guest review
"Sam's Town Hotel"
We upgraded to a suite for the extra space. The cushions on the sofa were frayed and did not look clean. The carpet was soiled and had carpet threads pulled up in several areas. The bed was too soft and the pillows too hard. Would not stay here again.... we only stayed because the conference was held at Sam's Town. The gambling casino was very smoky... […] the ventilation was nonexistent. The hotel had no gym or room service either. Overpriced for what we received! Read moreGenuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for taking the time to write about your recent visit. I am sorry to hear about the issues with your accommodations. Your descriptions are not at all up to our standards and not the sort of comments we typically receive on the suites. I am certain that the housekeeping team has by now noticed the issues and set the wheels in motion to have them corrected. I am also sorry that it wasn't more clear during your visit that we do have in-room dining options available, serviced by the T.G.I.Fridays that operates at our property. I will mention to our Hotel Manager that this wasn't clear during your visit and I'm sure she will quickly have all the suites inspected to make sure that those menus and information are prominently displayed as usual. Thank you again for writing about your visit. I very much appreciate that you did so and hope that you will decide to visit us again and offer us the opportunity to better meet your expectations.
"business"
not good!Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for your feedback regarding your stay. We must apologize that your experience with us was unsatisfactory; this is not in line with our usual high service standards. Your comments have been forward to Hotel Management. In the future, we encourage you to bring this to our attention immediately so we can rectify the situation promptly. Again, thank you for your review and we look forward to your future stay.
"Sleep on the FLOOR..."
Got in late at night..was told no more rooms with two queen sized beds..got suite with king bed and queen pull out couch. Couch did not pull out. Ended up on floor with cushions from couch. They gave me the room for free, but that didn't help my back pain. Funny thing is, the parking lot was empty...dont know what that was all about. Strange check-in […] guy...must of had a bad night t work. Won't go back...ever. Las Vegas sucks....dirty, nasty place. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
I can't understand why people said that this hotel was clean. The room was smelly and thick dust was on every furniture. I won't go there again.Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall We sincerely apologize that your experience with us was unsatisfactory; this is not in line with our usual high service standards. Your comments have been forwarded to Hotel Management as well as the General Manager and this matter has been addressed. In the future, we strongly encourage our guests to bring any matter that fails to meet their expectation to our attention immediately so we can rectify the situation promptly. Again, thank you for your review and we know you have many choices for places to stay and hope you will give us another try.
beds uncomfortable. male staff at check in made us wait for his personal buisness.Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for taking the time to post comments about your recent visit to Sam's Town. I am very sorry that you had a less than exceptional experience while checking-in and hope that you had the time to let the Manager on duty know what transpired so that they could provide immediate direction to the team member involved. I assure you that I will forward your message to our Hotel Manager so that she can follow up with all of her team members to help them provide the level of guest service we expect to provide here at Sam's Town. I sincerely apologize that this marred your visit and hope that you will decide to visit us again and offer us the opporunity to better meet your expectations.
"Difficult to all must see sight. Some staff rude."
Our stay at this hotel was horrible. First off, the hotel is so far away from the strip that it is very hard to get a taxi to come out and pick you up! One way in a taxi will cost you around $27.00 - $31.00. When a taxi does come it will come 30 min to an hour later then desired. We call for a taxi at 5 am and almost missed our tour to the grand canyon […] because a taxi never showed up. When you try to leave the strip to go back many taxi drivers will not take you. IT IS NOT CLOSE AT ALL. The rooms were clean and have a smoke fragrance. OH and for the shuttle to the strip....What a joke! It stops around 6 pm. it does not run back and forth like advertised. We were so dissappointed that we left that hotel and went to a different one on the strip. We spent over $200.00 on cab fares. DO NOT RECOMMEND! Read moreGenuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for taking the time to review us. I am very sorry that your visit to Sam's Town did not meet your expectations. I cannot specifically address the difficulty you had with the taxis since they are not our employees, and I do encourage you to contact any company you had refuse you service, since I do believe that is against their regulations to do so. I want to apologize if there was any information relating to our complimentary shuttle that was less than specific. We have the schedule available on our website and posted near the hotel check-in as well as pocket-sized schedules available. I'm sorry if anything we provided gave you the incorrect impression. Thank you again for your feedback and we sincerely hope that if your future travels take you to the Boulder Strip side of Las Vegas that you would consider another visit to Sam's Town.
"Casino where the hotel is an afterthought"
Reception desk in middle of smoke-fillied casino. Hotel elevators at the very back of casino. Poor unloading area. At the time we arrived the front door was completely blocked with cars awaiting valet service. Valets did not offer any service for hotel guests. They displayed no interest in accomodating hotel guests.Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall I am sorry to hear that you had a less than exceptional visit to Sam's Town. Our hotel check-in desk is located in Mystic Falls Park, a short distance from the valet entrance through the casino to that area. I also apologize also that you were not able to enjoy immediate service at valet. Your comments will be shared with Hotel Management. I sincerely apologize that this marred your trip to Sam’s Town and hope that you will visit us again and offer us the opportunity to better meet your expectations.
"Not that good!"
Uncorfotable bed and pillows. Tow foot spot-light outside our window. TV selection was very limited. I would not return.Genuine Expedia guest review
"Customer service couldnt care less"
This is a little difficult for me because I'm not a complainer and I consider Las Vegas home. So I was going home for 4 days I'm visiting my girlfriend, should be a great time right, wrong. Customer service was horrible. Besides that I go downstairs to gamble at 1 am .Every ATM was out of service , I was told to go across the street to find am ATM by […] 2 people and the lady at the cage shrugged and said well I don't know. Wow, also threes a shuttle to the airport twice a day , last one at 4 so if you come or go after that you're screwed spend 20 on a taxi. And there are about 4 other issues 2 of which customer service blew me off about so no need mentioning them on here. Then there's the pay 3rd party internet or your free option go down to the 2nd floor "business center" with 2 computers for all the guests. Then there is the resort fee!! No swimming , its January, couldn't find a workout room but that's not why I was there. And o had to pay for internet. Why did I have to pay an additional 18.75. Beats me. You don't find out until you give your credit card info.. next time staying at a station casino.. Read moreGenuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall I am so very sorry to hear that you had a less than exceptional visit with us at Sam's Town. We are very proud of our service standards and it is obvious that we feel far short of our own goals in your instance. I assure you that I have sent your comments to each of the areas mentioned so that the Department Managers can take steps to make sure that your experience is not repeated. We are currently in negotiations with an internet provider so that the issues you had with the in-room service can be eliminated, and lastly the shuttle to the airport is a very recent addition to our services. Hopefully as ridership increases we will be able to increase the times that it is available. Again, I apologize that you these service issues marred your visit and sincerely hope that you will consider visiting us again and offering us the opportunity to better meet your expectations.
"Room bad"
We had asked for an inter room but was given a outer room, 691. The room was nice, but the bed was terrible.Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall I apologize that the interior rooms were not available during your visit. I can understand why you hoped to be in that area, since it overlooks the beautiful Mystic Falls Park, but those rooms are very sought-after and we can only accommodate those requests based on availability. I'm glad to hear however that overall you did enjoy the room you received. I will ask our Hotel Manager to look into the condition of the mattress in that specific room to determine if it needs to be placed ahead of the usual schedule for the new mattress rotations. Thanks for letting us know exactly which room needed that attention. Thanks very much for taking the time to let us know about your experience and offering me the opportunity to address your concerns. We very much hope that you will decide to visit us again and that your next trip will meet all of your expectations.
"It was ok for a weekend"
Sam's Town was not bad and we had fun but they had no shuttle from the airport so we had to take a cab. When we wanted to go down to the Strip we had to either take a cab or ride the Sam's town bus which ran once every hour but stopped running at 8:30 PM. Sam's is 25 to 30 minutes away from the strip. Most of the shows down on the strip start after […] that time. If I were to go to Las Vegas again I would get a hotel closer to the strip or right on the strip so I could spend more time going to the different shows. Overall it was fun but Sam's was really out of the way. The gambling sucked! I can make more money up here at the Indian Casino's in WA State than I did down there. The slots just ate our money and the table game were not much better. I've done much better up here at the Indian Casinos. Read moreGenuine Expedia guest review
"not sure why i would stay again"
the caniso was nice wait staff were nice and friendly hotel was not so personalable and flat with kindness I could not get a coffee pot for my room and the light show that i really wanted to see was not working and the hotel staff just said well come back in sept were sorry but we can bring a safe or refridgeator to the room the room was ok it was clean […] but area s around the elvator and waiting areas were not clean the same trash was there for days.... i didnt recieve any thing as something promotional to make up for any loss of service or any specials at this hotel So why would i want to come back for another stay Read moreGenuine Expedia guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for the kind comments for our restaurant staff, we will make sure that our Food & Beverage Director is aware that you gave them high praise. We’re also glad that you were satisfied with your room, but apologize that the hotel staff was not more helpful in explaining that the Mystic Falls Park show was undergoing upgrades, and at that time we could not predict when, or if, the shows would be running as normally scheduled. We also apologize for the unkempt elevator area and assure you that our housekeeping staff is usually very dedicated to ensuring that the floors they are assigned to are very well kept. Your comments will be shared with the Directors of each respective area. We sincerely hope that you decide to visit us again and offer us the opportunity to better meet your expectations.
"would not go to vegas if i had to stay here again"
the biggest problem was a noisy a/c and noisy guests in the hallways. just not a nice place to stay overall. needs remodel and i would gladly pay more for a newer room with a quiet cool a/c and not their old cooler system.Genuine Hotels.com guest review
Response by Sam's Town Hotel & Gambling Hall Thank you for feedback on your recent stay at Sam's Town. We apologize that there were loud guests and that the air conditioner in your room was noisy. We do expect our housekeepers to report any issues with the rooms, and this would be one item that they would report to us for repairs or replacements. Your comments have been shared with our Hotel Manager for follow up. Again, we are sorry that your stay with us was not as pleasant as it should have been and sincerely hope that you will visit us again, offering us the opportunity to better meet your expectations.
"always stay @ Sam's"
these guys have what a busy Clark Co. contractory (like me) needs...no glitz/glamour w/o value - like Glitter Gulch of the Strip...just clean/comfortable convenience!!!Genuine Expedia guest review
"Terrible Beds!"
The beds are horrible, they crunch when you sit on them and you can hear and feel every spring in the matress. Switched rooms twice and seems to be the case with all the queen size matresses. Was told that they are in the process of switching out all of the king matresses, but not the queens at this time.Genuine Hotels.com guest review
"Not up to par this time"
WE routinely stay at Sam's due to the location to our relatives. This time we were not given the room we ordered online. We were told we would have a rool away sent to the room which was okay at first. Had to make 2 separate calls to the front desk and finally go down to inquire about the bed. We were told that he ordered it and it should be there but […] he had no clue as to when it would be there. Another 20 minutes went by and finally one was delivered. This was the worst service we have ever received from Sam's. The attitude of the desk was horrible. Once he checked us in he did not care if we got the extra bed or not. At 9:45pm it was a little ridiculous to continue to wait. Read moreGenuine Hotels.com guest review
"Sam's Town - very uncomfortable beds and pillows"
When I travel to Las Vegas, I am there to see family, not to drink, gamble, and party. All I really care about are decent rates and a comfortable bed. Sam's Town has the former but not the latter. My wife and I both did not sleep well because the bed and pillows were very hard. They were not comfortable at all! If you like hard surfaces on which to […] sleep, stay here. If not, find another hotel. The reclining chairs in the room were much more comfortable than the beds; we were seriously thinking of sleeping on the chairs instead, because the beds were just so bad. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not again"
Restaurant all were either over priced and low on value.Genuine Expedia guest review
"Hotel is old and way off the strip."
The hotel loks very old and room not clean. And I cannot image a 3-star doesn't even have a coffee maker. The lcoation is far, I mean very far from the Strip. Not recommended for tourists if you expect to feel like staying in Vegas.Genuine Hotels.com guest review
"Not that great!"
Our check-in was fine and the representative was friendly its what happened after check-in that was bad. We had the bell hop help with our bags and when we opened the door to the second room it was dirty. These were rooms that should have been cleaned because we didn't check in till after 8:30 pm. The bell hop was very helpful and we were able to change […] rooms. When we went down to inquire about our rooms being next to each other the representative said we would be able to have them the next day. She did offer us comps and was friendly. The next day we went to check into the other room the representative said it was not available and that he didn't know why we were told we could have it. The new representative was not friendly at all. They also removed a refrigerator out of our room because they thought we were not using it even though we requested it. This was not a good experience. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Additional surcharge automatically added on to your credit card."
Check in time was extremely long as they only had one clerk. The main irritation was that we paid for the room on Expedia. Nothing was mentioned upon check in about an automatic surcharge (which was only $5) but was automatically charged to our room. Upon questioning at check out, they said it is charged to every room for shuttle service and internet. […] We did not need or use any of these services. Read moreGenuine Expedia guest review
"Watch out for the hidden fees!"
Sam's Town is a clean, comfortable, relatively family-friendly casino off the strip. It's perfect for a night of rest if you're just passing through and don't want to deal with Vegas. Navigating the casino to get to your room is a bit frustrating, though not a deal-breaker. They do, however, throw in hidden fees (beyond the hotels.com price) for ridiculous […] things like telephone, hotel services, etc. It only amounts to about $5, but still very frustrating none the less. Otherwise, fairly nice place to stay for relatively cheap. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"beds and pillows"
The first time we stayed it was wonderful! I believe we were upgraded without being told so, so when we arrived the following year for a nights stay we were expecting the same room. Instead the mattresses were hard and the springs drove into my husband's back causing a terrible back ache the next day. The pillows were also very hard which caused me […] to wake up with a headache. There is obviously a lot of differences between the really nice room we got the other year compared the room we had this time, but the bed was the biggest disappointment. Thank you for taking the time to read my concern. We really do enjoy Sam's Town because our son likes the animals and the location is great for our needs, but I would strongly recommend upgrading the beds and pillows. Read moreGenuine Hotels.com guest review
"Once is good enough"
After 45 minutes trying to get a reserved room... 1st room was smoke stench filled Non-smoking room; 2nd room couldn't get into, while my wife is stuck in hallway while they reprogram card to no avail...... 3rd room finally. Nice room, but not even a coffee pot. The Staff were very nice. If the check-in desk had been more accessible and clearly identified […] as to it's location, it may have been less frustrating dealing with check-in. Oh well, life's a journey......... Read moreGenuine Expedia guest review
"Confusing"
Upon arrival there was much street construction as well as construction on the grounds of the hotel. After wandering around with our luggage we found the check-in in the courtyard of the hotel. At 4am the first night we were awakened to screaming and thumping and yelling in the hallway. Looking out the peephole of the door we saw police officers pouring […] water on a man pinned up against the door of our room who had been maced and wrestled to the ground. The commotion lasted about 25 minutes. We called the front desk to complain and no one seemed to be in charge or knew who was and our call was passed around to 10 different people before we were told to call back after 7:30am. After being offered 2 free buffets we agreed upon the full price of the room being refunded. Read moreGenuine Expedia guest review
"alongside sams RV site"
very tired surroundings,unless you use valet parking the carpark is a long way from room locations,price is very cheap but you only get what you pay for,if you want a cheap stay away from the strip and want to simply play the slots and eat inside this is the one for you,our upgrade room had a view of the roof tops so dont expect better unless you pay […] much more,no fridge in room and no drink facilities tiny bathroom if you want a memorable stay and feel special in nice surroundings stay somewhere else but if you want cheap and food halls and slots this is the one Read moreGenuine Hotels.com guest review
"would not recommend this hotel"
We chose this hotel because of Expedia reviews which gave it a 4.2, however we were quite disappointed. The location is poor, nothing around there to see or visit so we drove daily down to the Strip which was quite a trip. The beds were quite uncomfortable. We had asked for a non-smoking room but were told there were none left which meant sleeping in […] a smoking room. It smelled horribly and we all had a sore throat the next morning. There was only one pleasant person we came across at the front desk, the others were quite unfriendly. The only positive thing I have to say about the room is that the bathroom is nice and big and clean. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Sam´s Town - typisch Las Vegas!"
Sam´s Town ist ein typisches Las Vegas Hotel: Mit Gambling Hall und verschiedenen Restaurants ist für jeden was dabei. Ein bisschen kitschig, aber irgendwie auch passend zu Las Vegas ist der kleine Urwald im Innenhof mit Wasserfall und Tieren. Die Innenfassaden mit Glasdach umso beeindruckender. Frühstück ist nicht im Preis enthalten, jedoch ist das […] Frühstücksbuffet günstig und reichhaltig. Und zur Not gibt´s auch noch McDonald´s... Allerdings muss man wissen, dass Sam´s Town nicht am Strip liegt. Mit einem Mietwagen aber eine kurze, einfache Strecke. Read moreGenuine Expedia guest review
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