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Location.
Set atop Water Tower Place, high above the Magnificent Mile, this Chicago luxury hotel offers easy access to designer shops, the Lake Michigan waterfront, and landmarks such as the Hancock Tower and the historic Chicago Water Tower. Millennium Park and the Art Institute of Chicago are both 1 mile away.
Hotel Features.
The hotel's full-service spa offers a range of beauty services and in-room massage, as well as an indoor lap pool and a spa tub. The adjoining sundeck overlooks the city and lake. Room service is available 24 hours a day. Children receive a toy and cookies upon arrival. This is a pet-friendly hotel. The Ritz-Carlton is smoke-free. Fines apply for violations.
Guestrooms.
Guestrooms at the Ritz-Carlton Chicago feature signature bedding, down comforters and large picture windows with city or lake views. 37-inch LCD TVs come with premium cable channels and DVD players. Wireless Internet access is complimentary. Bathrooms feature thick terrycloth robes, Italian marble vanities, soaking tubs, showers, and designer bath products. Turndown service is provided each evening.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Deca Restaurant + Bar - A casual elegance of art-deco-inspired décor and contemporary classic cuisine come together for a brasserie-inspired experience. Serving breakfast, lunch and dinner, Sunday brunch and afternoon tea.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Excellent and will stay again. Concierge service was the best I have ever experiencedGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great experience!"
My husband and I stayed here for the weekend and it was absolutely fantastic. The hotel was beautiful, the room was exceptional and the staff couldn't have been more professional or friendly. I would recommend this hotel to anyone.Genuine Expedia guest review
"Love this hotel for so many reasons!"
I love this hotel! Staff is friendly, room is large, comfortable & clean! I only wish it was more affordable so I could stay there more. Love it!Genuine Expedia guest review
"Ritz lived up to its name"
So much to say that was good. Our TV didn't work properly, and the hotel's response was immediate. They sent someone up to fix it; then they deducted the price of the movie from our bill. Bathroom had two sinks. Bed was comfy. Thermostat easy to use and effective. Great view. Best part was not wanting to go out in the cold and just going to Water Tower […] Place for a quick trip to purchase my hubby some belts at Macy's while I shopped for eye glasses. To go to Water Tower, you don't have to leave the building. The Ritz elevator takes you directly to WTP. Hotel restaurant is overpriced but good. Read moreGenuine Hotels.com guest review
"Beautiful Rooms"
The Ritz Carlton is obviously a landmark hotel no matter which city you're in. Considering its old world fancy decor, this is probably not the place to go if by design you're looking for a new modern hotel. That being said, the rooms were beautiful and very updated with great furniture and accents. The room service was also fast and friendly. It's the […] Ritz- I'm not sure what anyone could say is wrong with it. Read moreGenuine Hotels.com guest review
"New Year's Eve destination"
This is second time we stayed at the ritz for new years eve and both times we were very impressed with every aspect of out stay.Genuine Expedia guest review
"great stay"
The Ritz is an ideal location. The hotel is well appointed. I really liked the turn down service -they cleaned the bathroom and freshened everything up and left us water and a bucket of ice. Perfect holiday getaway.Genuine Hotels.com guest review
"Convenient for shopping"
We loved this hotel. It is especially convenient for shoppers since the hotel is connected to the Water Tower Mall and is in the middle of the best shopping in the world. The front desk clerk gave us a discount card to use at the 900 North mall which is only a few blocks away.Genuine Expedia guest review
"Great hotel, terrible beds."
Everything was great, except the comfort of the bed. It was very soft and was uneven and very uncomfortable.Genuine Expedia guest review
"A Chicago Gem"
My husband and I knew from the moment we arrived at the Ritz-Carlton that we would be totally satisfied with our choice. The receptionist at check in was more than accommodating, making sure that the room was exactly what we needed for our business trip. She came from around desk to hand us the room keys and showed us to the elevators. Upon entering […] our room, we were so happy - the room was immaculate and we had an extraordinary view of Lake Michigan. It was breathtaking to say the least. The entire staff at the Ritz was there to help with anything we might have needed, from the Bell Staff to the Waitresses and Waiters. The Housekeeping Staff was wonderful as well. We will definitely return - hopefully it will be for pleasure next time. Read moreGenuine Expedia guest review
"Great hotel"
Lovely hotel overall. Very family-friendly. Nice spa with indoor pool.Genuine Expedia guest review
"Favorite Chicago hotel"
Not much to say -- it's the Ritz Carlton, and while you pay top dollar, the service and amenities are what you would expect. We stayed Thanksgiving night. The hotel connects directly to Water Tower Place, which was very convenient for shopping, allowing us to leave packages in the room. My only complaint was about the Thanksgiving buffet in the 12th […] floor lobby (at $135 a person, my fiancee and I had already decided to find dinner elsewhere). Something on the buffet smelled awful (a very gamey meat of some kind) and the odor blasted us as we came out of the elevators. It wasn't just me, because my fiancee nearly retched as we walked back through the lobby after checking in. It's hard to believe others didn't notice this, and had I paid for the buffet, I would have been very unhappy. Read moreGenuine Hotels.com guest review
"Perfect Location"
Staff, location, rooms.. all perfect. As a family of 4 we could not have enjoyed our stay more.Genuine Hotels.com guest review
Close to everything! Beautiful hotel!Genuine Hotels.com guest review
"well positioned"
find a designer who will deal with the style of the rooms better. the scale of the furniture and style is boring and kind of sadGenuine Expedia guest review
"Very nice hotel"
This is the third time we have stayed here, and it has consistently been excellent.Genuine Expedia guest review
"good location"
pool is not inviting at all. We also did not like the configuration of the shower loved the short but sweet cookie baking for my granddaughter. staff was kindGenuine Hotels.com guest review
"An excellent hotel for all your travel needs!"
This hotel is in a great location. It appeared to be accommodating to all sorts of travelers. The staff was friendly, warm, helpful and willing to take care of your needs. I can't wait to go back!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"MAINTENANCE OVERSITES"
Loved the location and service of the hotel. BUT it too 8 visits of the engineer to finally fix the thermostat to control the air-conditioning. Very annoying! Try getting ready in a hot room. Also missing was a second chair to relax in. Only one chair and one ottoman. How hard would it have been to put another chair and both could use the ottoman. My […] friends bed had a depressed side - definitely the mattress needed to be replaced. We did have a beautiful view of the lake and the front desk could not have been more apologetic! The front desk manager offered me a free night the next time I stay there, but that is not good enough -- I am going to appeal for a total 3 day stay because every day was a problem. Read moreGenuine Hotels.com guest review
"The perfect stay in Chicago."
No negatives; all around positive experience. The hotel is clean, nicely appointed in both the rooms and common areas. The staff is amazing! Front desk staff and concierge staff was simply outstanding. The location is optimal; right in the center of everything. Within walking distance of the art museum/Bean/Navy Pier/Miracle Mile. Will stay here ag […] ain. Read moreGenuine Expedia guest review
"Amazing Hotel & Service was impeccable"
I'm not one to write about hotel experiences but this stay deserved kudos and recognition. From the moment we walked in until the time we checked out, the staff deserve gold stars. Our stay at the Ritz exceeded our expectations. One of our family members fell and was injured while doing a tour. When we arrived back at the hotel from the emergency room, […] the hotel staff was so understanding and accomodating. They allowed us to use a wheelchair and keep it in the room. I would recommend this hotel ten times over. It was an amazing stay. Read moreGenuine Expedia guest review
"Grand Hotel & Wonderful Service-Except Deca Cafe"
The Ritz-Carlton Hotel in Chicago is an elegant hotel in a great location with the usual outstanding service by almost every employee. They permitted us to check in almost 3 hours early, which was a real plus. One drawback causing me to give a less than a perfect rating was that there was no radio in the room, and they did not even have one to bring […] to our room! I have never stayed in any U.S. hotel previously that did not have an FM radio in each room. Also, the restaurant had less than enthusiastic service to put it kindly. I believe it may be an outside firm that runs the restaurant rather than the hotel itself. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"great way to see Chicago"
Excelent staff at all levels. Wonderful location, view from my room was spectacularGenuine Expedia guest review
Great hotel and serviceMissing a stall shower!!!Genuine Hotels.com guest review
"Beautiful Hotel, Didn' get the family vibe though."
Hotel was very nice, and located in the heart of Downtown. We were in the water place tower which was perfect especially cause it was raining Sunday. Our children got a cookie, gummie bears, and a juice. First night our Ac wasn't working in both rooms which according to them does not happen. Service guy tried to fix it, but got it to work for ten mns. […] They upgraded our room next day to wonderful sweet which we loved, but after the upgrade my children no longer got their goodies!? I wonder why? Overall our stay was great, (expect to tip a lot). I would definitely recommend. Read moreGenuine Expedia guest review
We loved it. Great service and facilitiesGenuine Hotels.com guest review
"Ritz definitely earns their fine reputation!"
The staff are really incredible. They do a very good job of training staff and hiring service oriented personalities! All very professional and positive in their attitudes.Genuine Expedia guest review
"Great service!"
The service was impeccable, the location was perfect & I would highly recommend this hotel to anyone wanting a relaxing stay in the middle of downtown chaos.Genuine Expedia guest review
"The ritz Carlton Chicago review"
The stay at this hotel was very good and very efficient with kindness.Genuine Expedia guest review
"and the kids loved it too!!"
this hotel is in a great location for shopping the Miracle Mile or a short walk to the Navy Pier. My two young girls loved the hotel candyman visit to our room! They really do a great job for families with children. The concierge service is excellent! They arranged tickets for the Shedd aquarium and we didn't have to wait in line when we got there. […] The same deal for Gino's East pizza around the corner... they have a special pass that you don't have to wait in that long line!! The room was beautiful with a view of the Navy Pier fireworks that go off on weekends during the summer at 10pm. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
the hotel was beautiful. easy acccess, great suite and great view. staff was very helpful,but room service was a little different. no coffee pot, no fridge, very few glasses in the bar area. tho our requests for these things were very quickly answered, it was very unusual to have to ask. other than that, it was perfect.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"A 5-star Bargain"
A superb hotel, and thanks to Hotels.com, an affordable rate. Hotel has only one restaurant but a mall is nearby.Genuine Hotels.com guest review
"Location, location, location"
Very friendly staff. The only downside is if you get two beds in a suite or standard room, the beds are twin beds. I forgot how small twin beds are until my stay.Genuine Expedia guest review
"Classy"
Room was nice. a/c was weak in the room it was cool but not enough. Food was good at restaurant. The location is great easy to find. I lived in shy town my whole life and have stayed at alot of hotels and the only one that can come close is the PenninsulaGenuine Expedia guest review
"Perfection!"
I *loved* this hotel. The staff, the decor, the comfort, and the location were all top notch. Everything that you would expect from the Ritz-Carlton/Four Seasons brand.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Elegance with an excellent location"
This is a gorgeous hotel with outstanding service to their guests. Every employee was kind and accommodating to our wishes or needs. The location is superior to shopping, entertainment, and fine dining. Be sure to visit the Chicago tourist information across the street for HotTix (1/2 price theatre) or other visitors' helps.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Close to all place we like!"
Went to celebrate my Birthday and had the best time! Everyone was so nice! They really made my Birthday Special! Can't wait to come back! Thank You Ritz <3Genuine Hotels.com guest review
"Perfect for all Seasons!"
Perfect for all seasons in Chicago.....with the ability to walk indoors to Water Tower Place one has access to a world of shopping and great dining. On a nice day it is located steps from Michigan Ave. and short cab ride to theater district and symphony. We will be back!Genuine Expedia guest review
"Fun for the whole family!"
We couldn't have had a better time! They had so many things for the kids, the pool, spa, baking cookies with chefs, the toy wagon, gummy bears delivered to the room and of course the candyman visit! The view was beautiful and we watched a spectacular fireworks desplay over Navy Pier. It was well air conditioned and cool inside while it was 104 outside! […] Enjoyed cocktails in the lounge with music. Really just a great get away for the whole family. Looking forward to going back again soon. Read moreGenuine Expedia guest review
"great hotel"
Stayed here with my family (3 kids). Excellent location for walking and seeing the sights.Genuine Expedia guest review
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