Hilton Chicago- Michigan Ave Cultural Mile

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Genuine Hotels.com guest review

Everything had an up charge. A very expensive up charge. I was surprised about the $15 per day charge the use of the weight room and pool. Internet access was expensive. Kitty o'Sheas was closed. The snack shop charged more than the vending machines for a soda. Room service left trays of food on the floor for a full day. And this was on the executive […] level. Housekeeping did not stock clean towels. Just took the dirty ones and never replaced with fresh towels. Shampoo and toiletries were not replaced On a positive note. The bed was comfortable. Read more

Genuine Hotels.com guest review

We got a great deal.even we had to pay extra for the gym,parking and wifi,It's easy to find cheaper parking lot around the cornor is half price as in hotel.and you always can use wifi in the lobby,also use your gym outside hotel.the location is so convenicent.you can walk to everywhere for sightseeing and great lake is so beatuiful.all in all,we loved […] it and we defintely will do this again in the future! Read more

Genuine Hotels.com guest review

Great location. Great accomodations. Excellent value.

Genuine Hotels.com guest review

The staff at the Hilton was amazing and very accomodating. We arrived in the evening of our check-in date and without any hesitation, the man checking us in stated that since the hotel was not at capacity, they were upgrading our room! Needless to say, we felt like royalty. We were in town for a quick family getaway and my wife's birthday. We wanted […] to visit Shedd Aquarium and The Field Museum which were very close to the hotel. We walked everywhere we needed to go, even to Millenium Park. I would recommend this hotel and I will definitely stay here again. Read more

Genuine Hotels.com guest review

The stay was wonderful. Staff and facilities were excellent. The only thing that wasn't made clear was that parking was an additional $45/day. We also found it a bit much to charge $15 for using an otherwise empty workout facility.

Genuine Hotels.com guest review

The Hilton Chicago is a beautiful facility! It is worth the effort to visit the archive room to learn the history of the Hilton Chicago. The concierge service was exceptional.

Genuine Hotels.com guest review

very nice room.

Genuine Hotels.com guest review

The toilet paper was 1 ply and the paint/wallpaper is peeling all over. When my son puked in the pool, the manager asked me if anyone noticed and then said the bleach would take care of it. Food was overpriced for quality and quantity.

Genuine Hotels.com guest review

The hotel staff was extremely polite and helpful with everything, questions asked were answered promptly and everyone seemed to like their job. I would recommend this hotel to anyone, just make sure you have good walking shoes, because this is a city you will love walking in. The pool area and exercise facilities were clean and easily used. Great hotel, […] beautiful, clean and services were great. Read more

Genuine Hotels.com guest review

The staff was generous and helpful. The location is very convenient (museums), and I'd definitely return to this hotel for another family outing.

Genuine Hotels.com guest review

Overall it was a nice hotel. The beds weren't overly comfortable. Parking garage was a nightmare if you have a large vehicle. My 2 main gripes were that they didnt come to clean or make the beds until almost 7pm. By then we just took care of it ourselves. Then I requested more coffee and creamer for our room. I asked the concierge desk first, then called […] down to the main desk a couple hours later. They still never brought us more. Read more

Genuine Hotels.com guest review

We had beautiful view of Lake Michigan and the staff was very kind and helpful. All in all great location, comfortable room and great staff. We will definitely come again.

Genuine Hotels.com guest review

I have stayed at this hotel before and would again.

Genuine Hotels.com guest review

Nice hotel overall. The staff was accommodating and friendly. Park-and-stay deal is a good value, especially because many attractions are within a walking distance from the hotel. The room was basic (double bed) but neat. The only minuses were the proximity to the pool since the hallway was noisy, view of the courtyard out of the windows and that the […] pool was super packed all the time. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very conveniently located to Columbia University where my so goes to school. Stay was very comfortable, easy - love the Starbuck's coffee shop - great that gift shop stayed open late - needed to get Tylenol late one evening and was surprised it was open.

Genuine Hotels.com guest review

Really enjoyed having two bathrooms in the room - handy for those traveling with kiddos. Everything was great with the exception of the fees to hold our luggage and coats either pre-checkin or post-checkout. This Hilton charged $2 per item, including our shopping bags, which feels outrageous to this Diamond Club member. So plan on bringing your largest […] pieces of luggage because apparently they value these fees more than repeat business. Read more

Genuine Hotels.com guest review

While this hotel is in a great location, we had very poor service. First, we checked in to a two-bed room and were sent to a room with 1 king bed (for 4 of us!) on the 16th floor. Had to go back down to get new keys for a different room. Then housekeeping didn't clean our room while we were gone all day at the aquarium. We called and they said they […] would come while we were out to dinner. Again, they didn't come. Asked again for them to come while we were at the pool in the evening, they didn't. They finally showed up with a stack of sheets and towels at 9:30pm. Nice hotel, but unacceptable service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was booked in a room on the 8th floor originally but I wanted to upgrade to a room with a view of the Lake. The clerk stated that it would be an additional 25.00 per night which was fine. Then she said there were no rooms available but she would upgrade us to a room with a view of the city on the 13th floor. We got to the room there was no view just […] a loud train that came by what seems to be every 15 to 20 minutes. The bathroom tub was not clean and there was tissue still on the floor when we checked in. We proceeded to leave the room on Friday March 29th to find we have a caution sign across our door. I went to the front desk and spoke to the manager on duty at the time to ask about the caution tape on the door and no he knew nothing about it. I was sent to 3 different people to including Concierge and the Security until finally I got tired of being blown off. The manager finally came up to the room to see for himself only to tell me that they are working on the carpet in the hallway. I was thoroughly disappointed. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel is in prime location. We were visiting the aquarium and museum and it was within walking distance. That made it a little easier to swallow the hotel's $45 daily parking fee. Hotel was beautiful, clean, beds comfortable, staff pleasant. Hotel was under some renovation which was a bit inconvenient.

Genuine Hotels.com guest review

The hotel is located within walking distance of the museums. The room was very clean and the beds were comfy. Our room had two full baths, which I thought was pretty cool. The kids really enjoyed the pool on the 8th floor. I would definitely recommend the Hilton.

Genuine Hotels.com guest review

They were installing new carpeting, so little check in detour and noise in the lobby. But we knew that going in. It was no inconvenience. Staff very friendly. Took our young grandchildren to the Shedd Aquarium. Nice walking distance.

Genuine Hotels.com guest review

I took my kids on a mini vacation St. Patrick's Day weekend. The hotel was pricey but that was mostly due to the holiday weekend and the Big 10 tourney in town. Everything was nice, clean and the hotel restaurant was also pretty good. My one major complaint was you had a choice of either two doubles or a king. Two queens would have been preferred and […] they charged me $40.00 a night for a rollaway. Read more

Genuine Hotels.com guest review

We stayed on our way to an appointment for our son. We need a handicap room with a roll-in shower for my husband. Let me tell you that we have stayed in some really stupid hotels when it comes to handicap showers. This hotel was great. Plenty of room to maneuver and my 7 year old especially loved that our room had two bathrooms. The location was convenient. […] We will certainly stay again. Read more

Genuine Hotels.com guest review

It is a very classic hotel. I enjoyed the hotel trivia in the elevators, would've like to been able to acess more of the history from room. The decor of the hotel could use a little updating. On checkout morning, they were starting to rip up the carpeting in the front foyer and by the elevators. Must've been intuition on their part about some updating. […] Will stay again when in the area. Read more

Genuine Hotels.com guest review

From our room to the lobby, and amenities, to the recommendations for restaurants, shopping or how to get to Chinatown our Hilton stay was great!! The hotel was very busy the past weekend with all kinds of big events but our service was terrific. My daughters and I came for the Hockey City Classic at Soldier Field and that was close by as were the museums. […] We will stay again at this location. Loved it! Read more

Genuine Hotels.com guest review

Great local for taking kids to museums (we walked). Room was great. Staff was friendly EXCEPT everyone at the front desk... no "Hello, welcome to the Hilton Chicago", no greeting of any kind, no smile, nothing... just a blank stare (this happened twice from more than one individual)... very weird. Additional $15/day for WiFi is a joke when it's free […] at any Starbucks. SNAX shop ridiculously over-priced although that isn't unexpected. Read more

Genuine Hotels.com guest review

Enjoyed the stay, however was not pleased about having to pay for in room internet service. We did not have access to the list of amenities available until day 2 of our stay. It was very helpful when it was up and running however.

Genuine Hotels.com guest review

Love this hotel. Great location, great personal service, a class operation from top-to-bottom. Our only complaint is the extremely weak wireless connectivity. We didn't order wireless for our room ($12 per night) because we were told that there was free wireless throughout the gorgeous lobby. However, the signal was very weak and inconsistent -- below […] the standards of a hotel like this. World class hotel, third world internet. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel check-in was a little slow since there was only one attendant at the front desk around 1:00pm on Wednesday afternoon. However, we were able to check-in early. The location of the hotel is great because you're close enough to the cityscape but far enough to not hear the commotion outside. We paid extra for the lakeview and were greatly impressed […] to have all four of our windows having an unobstructed lakeview. This is the second stay at this location. Read more

Genuine Hotels.com guest review

I have absolutely nothing but praise for both Hotels.com and the Hilton Chicago. Because of the marathon, we could not get in until Sunday night. The hotel I booked thru a competitor, initially, was a disaster. We booked Saturday night for Sunday and had a great time. The Hilton was such a great time, we were able to recover from our bad experience […] at the prior hotel! Thanks again, for a job well done. Meeting some of the elite marathoners was a great bonus! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room is a little small, but works for a weekend stay. Very nice, clean, fantastic pool & outside lounge area on 8th floor! Also outstanding gym w/walk/run circle & tanning bed as well as sauna! Def. all the ammenities! Kids loved the pool nice large pool, 2 hot tubs. I would def stay here again. Short taxi ride to navy pier & shopping. Nice little […] cafe called Artists (?) w/out side seating & amazing COFFEE! Dunkin donuts located close, which kids loved grabbin a donut! :) It was a little odd the front desk didn't have any "recommendations" for dinning, simply told us to ask the concierge, apparently its not "part" of her job description. Overall, a great hotel! :) Read more

Genuine Hotels.com guest review

Nice location for Art Institute and exploring downtown Chicago. Also very convenient for Shedd Aquarium and other museums. Nice restaurants, craft beer bar and stores in area. Easy walk to Union Station. Rates for dates were quite competitive.

Genuine Hotels.com guest review

I have been to Chicago several times and stayed at several hotels downtown Chicago. However, none have provided my family and I the service and wonderful experience we had this time around. I will definitely stay here next time I come to Chicago. Great location, wonderful amenities, and the service was magnificent. Thank you Hilton Chicago!

Genuine Hotels.com guest review

Great location; extremely friendly, helpful staff, great value.

Genuine Hotels.com guest review

Easy walk to Shedd Aquarium and Field Museum. Booked a package that included Self Parking for one night at $45 (with in/out privileges) which seemed a good deal. My sister couldn't get a Self Park spot in the lot and paid $57 for valet. Desk clerk said they reserve spots for pre-paid parking and that they do fill up fast. Loved the 2 bathrooms as we […] had 4 adults. Wish they had Queen beds instead of Doubles. Seemed a little small. Had a crummy view looking at another tower wall even though I asked for Lake or City. Air show was going on so a Lake View would have been spectacular! Read more

Genuine Hotels.com guest review

Very pleasant stay. All staff very helpful and friendly. Beautiful room.

Genuine Hotels.com guest review

Did not realize how far shopping was from the hotel, we had to taxi at least one way. Room was fine except we found a huge ant on the pillow. When we returned to the room we found another. I called down to housekeeping an they said it was probably from the open window. We would have to evacuate the room do they could spray. Room was nice in repeats […] to it had 2 bathrooms and was spacious Read more

Genuine Hotels.com guest review

Loved it!!! the only drawback is paying to park in Chicago--it sickens me to pay to park @ a hotel! when you know some people pay and some do not $45.00!!!!

Genuine Hotels.com guest review

Very nice Hotel. All the employees were friendly and courteous. The museum, Grant Park, and Soldier field are all within walking distance. The room was very nice however, it could have used a little dusting around the tv and ice bucket. We would stay here again when in Chigago

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was very friendly and helpful! The hotel itself is beautiful! If you get a chance go up the grand staircase to the grand ballroom. Very cool! Parking however is more expensive than the surrounding parking garages. If you really need the in/out privilages then go for it. But otherwise park at a different garage nearby; don't move your car and […] save a few$. Public transportation is close and reasonable. Oh and the pool area was nice too. Read more

Genuine Hotels.com guest review

Very impressed! Wonderfully restored hotel in a safe and beautiful location. Reasonable taxi fares to must see sites or walking distance for the adventerous. Friendly staff, great service. A great hotel in the classic style.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The AC made a rattling noise all night that made it difficult to sleep. I pointed it out to a staff member who came into the room and also heard it. I contacted customer service and complained before I checked out. I think that I should be compensated for this since I did not get a good nigh's sleep.

Genuine Hotels.com guest review