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Location.
The Hilton Chicago-Michigan Avenue Cultural Mile overlooks Grant Park in Chicago, Ill. The CTA's Red line train is located one block from the hotel. This Hilton property stands two blocks from Millennium Park, three blocks from the Field Museum and four blocks from the Loop business district.
Hotel Features.
When this property opened as The Stevens in 1927, it boasted an 18-hole rooftop golf course, its own hospital and a 1,200-seat theater that showed "talking pictures." Today, the hotel offers three dining options that include Kitty O'Shea's Irish Pub where exchange students from Ireland work as servers and local Irish bands perform on select evenings. The pub serves Irish fare and offers Irish beers on tap; 720 South Bar and Grill serves comfort food for breakfast, lunch, and dinner; and SNAX offers grab-and-go meals, snacks, and beverages. The business center houses six computer stations. Wireless Internet access is available in public areas for a fee. A limited-hour health club offers an extensive array of exercise equipment for a fee, and provides complimentary use of an indoor track, saunas, tanning beds and a spa tub. The hotel also houses an indoor lap pool.
Guestrooms.
This 25-story property offers 1,544 guestrooms furnished with Hilton Serta Sweet Dreams Beds that feature pillowtop mattresses, 250-thread count sheets, down duvets and down pillows. Marble-clad bathrooms contain shower/tub combinations. Executive-level bathrooms provide bathrobes upon request. All accommodations provide clock radios with iPod® docks, flat-screen televisions with complimentary premium channels, and a touch-panel computer with high-speed wired and wireless Internet access (surcharge).
Charges may apply, see hotel policy below
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Early check-out can be arranged for an extra charge of USD 75
Self parking costs USD 45 per day (a different rate applies for extended parking)
Valet parking costs USD 57 per day
Air conditioning is available for an extra charge
Rollaway beds are available for USD 40 per night
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 50 per room, per stay
WiFi is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
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Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Early check-out can be arranged for an extra charge of USD 75
Self parking costs USD 45 per day (a different rate applies for extended parking)
Valet parking costs USD 57 per day
Air conditioning is available for an extra charge
Rollaway beds are available for USD 40 per night
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 50 per room, per stay
WiFi is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Nice place, needs updating"
The first floor is spectacular! The pool and gym is amazing,BUT they charge to use the gym and charge to store bags day of departure. Rooms need updating. Will stay elsewhere next time.Genuine Hotels.com guest review
"Bring extra cash for each and every upgrade ..."
Very outdated, I was disappointed in the plastic greenery, even the airport has real plants. I paid extra for parking but don't confuse that with valet, that's extra, lakeview that's extra, rooms were outdated with old rusted fixtures in the bathroom. Overall I wasn't sure I was in a Hilton property it was so run down. The area is great, located on […] Michigan Ave. The staff was friendly. Read moreGenuine Hotels.com guest review
The stay was wonderful. Staff and facilities were excellent. The only thing that wasn't made clear was that parking was an additional $45/day. We also found it a bit much to charge $15 for using an otherwise empty workout facility.Genuine Hotels.com guest review
"Not Magnificent"
For a luxury hotel on Michigan Avenue, it left a bit to be desired. Rooms were small and in need of updating. Dogs were barking...yes it's pet friendly. The thermostat didn't work in our first room. They "upgraded" us to a 19th floor lake view room, but it was actually a smaller room with a smaller bathroom.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Unsatisfied for price"
The toilet paper was 1 ply and the paint/wallpaper is peeling all over. When my son puked in the pool, the manager asked me if anyone noticed and then said the bleach would take care of it. Food was overpriced for quality and quantity.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Wi-fi should be free, and $7.50 for a bottled water? RidiculousGenuine Hotels.com guest review
I felt the hotel in general was good butthe room I had needed to be updated. The bathroom was showing some age. Bed & linens were good. Desk chair had seen it's better days. Overall excellent location & staff was very nice.Genuine Hotels.com guest review
"close to museums"
Great local for taking kids to museums (we walked). Room was great. Staff was friendly EXCEPT everyone at the front desk... no "Hello, welcome to the Hilton Chicago", no greeting of any kind, no smile, nothing... just a blank stare (this happened twice from more than one individual)... very weird. Additional $15/day for WiFi is a joke when it's free […] at any Starbucks. SNAX shop ridiculously over-priced although that isn't unexpected. Read moreGenuine Hotels.com guest review
"good location only"
Good location, room hot no matter what you did. (and it's winter outside) room was clean, bed uncomfortable.Genuine Hotels.com guest review
"Average Business Hotel"
This is truly a business hotel. It is very large, and often has conferences held there. My husband and I stayed here due to the proximity of my sister in law's condo, but otherwise if I were traveling to Chicago for pleasure I would look elsewhere. The rooms are small, and not very clean. If you are looking for somewhere to sleep then it is fine. It […] has a couple of restaurants onsite, and it is just your basic business hotel. Next time we'll likely look to stay at the Blackstone which is across the street. Read moreGenuine Expedia guest review
"Ok for a short stay"
The air conditioning in the room didn't work, either we overheated at night or had to switch it off altogether, which meant the room was freezing in the morning, literally since outside temperatures were sub-zero. One of the windows was faulty and water to the shower had to be run for 2 minutes before it ran hot. In 'Kitty's' bar (the Irish theme bar) […] the staff were laconic and the menu uninspiring. Otherwise, they sold a decent pint of Guinness. Read moreGenuine Expedia guest review
"Great place if you want to be near the museums"
The decor a little dated. It's a very large hotel and nowhere near the shops, be warn shoppersGenuine Expedia guest review
"Pricey for the amenities"
The hotel is aesthetically pleasing but has a lot of incidental costs and inconveniences. The location was good but there was nothing to set it apart from the other options in the cityGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Bad services"
Expensive wireless access, small room, and no superior service.Genuine Expedia guest review
"Need to fix toilet seat and clean up hair"
My toilet seat was broken. There was hair on both the toilet seat and the sink. My room view was a brick wall. Other than that, it was a nice stay.Genuine Expedia guest review
"Comfortable and Classy"
Self park was full due to an event we did not know about nor did we attend. I was charged valet parking which was more money. I was disappointed that we were not charged self park rate due to not having a choice.Genuine Expedia guest review
"No water glasses?"
I was seriously disappointed in this hotel and I only stayed there one night. The carpet made it difficult to role my bag. There was no internet included. And there were no water glasses in my room. In addition I had to do some convoluted process to check out. Not a great experience.Genuine Hotels.com guest review
"All the pros and cons of a big convention hotel"
My husband and I stayed here for three nights while attending the Chicago Jazz Festival. The location, right on Lakeshore Drive, is excellent, but I probably won't stay here again. The computer in our room, which was supposed to be a free perk, never worked, despite the fact that my husband called 5 times to have it looked at. A lot of the guests were […] attending a college football game nearby, and at times I felt I was in a motel during spring break: rowdy guests wandering around the lobby with drinks, empty glasses left by the elevator, etc. The price was reasonable given the location, but we'll stay elsewhere next time. Read moreGenuine Hotels.com guest review
"close to sights"
The room overlooked the train....very noisy. Plus hair on the sheets-gross.Genuine Hotels.com guest review
beds and pillows were to soft(hrd to sleep,woke up with sore backand neckGenuine Hotels.com guest review
"Just Okay"
The room could have been cleaner. The towels we used one day were hung back up and were wet. Not good. Also air conditioner placement in the room is uncomfortable for the person lying on the right side of the bed. I won't stay here again. No amenitites included.Genuine Expedia guest review
Did not realize how far shopping was from the hotel, we had to taxi at least one way. Room was fine except we found a huge ant on the pillow. When we returned to the room we found another. I called down to housekeeping an they said it was probably from the open window. We would have to evacuate the room do they could spray. Room was nice in repeats […] to it had 2 bathrooms and was spacious Read moreGenuine Hotels.com guest review
"Expensive hotel"
Cost way too much to park at the hotel, they want $45 a night when you can go across the street and pay $25 a night.Genuine Expedia guest review
Beautiful hotel. Great gym/pool. Unfortunately the staff at the front desk was comepletely helpless. They did not have the king room that was booked available and made zero attempt to accommodate.Genuine Hotels.com guest review
"overall"
line to check in was very long and slow. they also did not have our reservation on their system. good thing i had a printed copy. they also would not accept my AA frequent # cause I booked thru a third party which is not stated anywhere. keyboard in room didn't work and took awhile to get it replaced and we were paying for internet. we were charged […] for the same in room movie rental 4 times (they did correct it, just that fact we had to take time to get it corrected) Read moreGenuine Hotels.com guest review
"My stay at the Hilton on 720 Michigan Ave chgo Il"
My overall experience was pleasing, although I feel that the house keeping could step it up. I found myself sneezing every time i went to lie down on the bed, come to find out it was very dusty under the nite table and on the side, also under the head of the bed, and the house keeper did not put towels in the room we had to call down that night when […] we got back from the 4th fireworks and wait b4 we could shower. Other than that i loved the ambience of the Hilton, and the restaurants are 5 star. Read moreGenuine Expedia guest review
"Maids should wear hair nets and put extra tolitres"
The hotel location decor and value were great. Unfortunately the room was not clean. I found hair not only in my bed but in my towels. The carpet needed cleaning and there was not any tissues in the room. Had to ask for extra towels a ironing board and the air conditioning didn't work well. All the things were taken care of but not in a timely manor. […] It's my understanding that they are re doing the rooms and overall it's a beautiful hotel but with the issues we had we should have been offered another room. Other then that and no mini bar as stated its a great hotel with a lot of history. Just check the room over before unpacking. Read moreGenuine Expedia guest review
"museum trip"
The hilton is absolutely beautiful, clean, historic and close to the museum campus. We had a lakeview room with 2 beds and 2 bathrooms. However, the beds seemed smalller than double beds and were way too small for 2 adults. The bedding was incredibly comfortable though.. The 2 bathrooms were fine however. For 2 days in a row of our stay we received […] no clean towels or coffee. They did bring it when we called. You can walk through Grant park to the Shedd, Adler and Field museums which is why we came. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Overall, the stay was okay. However, we were awoken by a knock on our door at 7:45 a.m. from the maids wanting to clean the room! Also, we left something behind when we checked out on Monday. Despite calling the hotel immediately when we realized what we'd done( 3:00 p.m. Monday), we still haven't gotten a response. (it's now Thursday, 9:00 p.m.) I […] fear that the longer we wait, the less likely the item will be found and returned to us. I've been promised a phone call, but nothing so far. Hopefully, the hotel will come through. Read moreGenuine Hotels.com guest review
Housekeeping was very poor. One day they left glasses, newspapers in room and no towels. Another day they did not clean room when we returned at 4:30 pm after being out all day.Genuine Hotels.com guest review
Hotel is nice. The biggest problem I had was the fact that the bathtub didn't drain properly so you have to stand in 5 inches of water while showering. And towels were all musty- didn't seems like they were dried properly. If these things don't bother you then it is a good hotel. Excellent but expensive cafe in hotel. Restaurant and room service good. […] Very close to lots of restaurants and museums and parks and buses and train. Read moreGenuine Hotels.com guest review
"Birthday celebration"
At check in the receptionist couldn't find our reservation so we had to wait over 20 minutes until two coworkers had to help find our booking. The room was a little smaller than expected but it was still clean. We didn't have a good view at all. Our view was another building and hotel rooms.Genuine Hotels.com guest review
"Good location, nice hotel, low. Value"
The hotel is very well located. The staff at the hotel was helpful when. Needed. Very attaractive hotel, you can see the splendor of past days, well maintained. Room was ok, however it had no fridge. For the price, they could have given us at least complimentary water. No free internet and parking was RIDICULOUSLY expensive. About 45 per day if you […] use the valet. Overall i do not regret it, however i think for the price they coukd be deliverying better value. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"comments"
Lack of refrigerator and safe box...and it's quite a liitle far from the hotel to the main shopping street.Genuine Expedia guest review
"Valet was $50 and I got in at 1am and left at 7am"
This guest did not leave a comment.Genuine Hotels.com guest review
"Hilton Chicago"
I thought the hotel was beautiful and the people were friendly, but I asked twice for the room temperature to be lowered to be more comfortable and they did, but throughout the night, it was muggy and uncomfortable. I had a bad night's sleep. Also, they should consider free wi-fi. Won't stay there again.Genuine Hotels.com guest review
"Decent"
It was an okay stay. The room was quite decent. We did not have a wonderful view from our room as we were staring straight out to buildings just feet from our window. The location is wonderful to visit, but can be difficult to walk everywhere.Genuine Expedia guest review
"Good Stay"
Room was outdated but clean. The bathrooms were just okay. For families the breakfast in cafe was over priced and not kid friendly. Warning! Parking cost not included! Concierge was super helpful and each place they recommended was spot on. All in all we would stay there again!Genuine Expedia guest review
"Nothing fabulous"
I've never stayed at a four star hotel and wanted to give it a try. There was nothing exactly wrong with the hotel but I wouldn't necessarily recommend it to families or the handicapped. It didn't have many of the amenities that I guess the upper class business man wouldn't use that I am used to getting with my three star accommodations. No microwave […] or mini fridge so you can't let the kids heat up a snack like popcorn or keep anything cold. I guess really high class guests don't use those, I don't know. The beds were much smaller than other hotels. The mattress was comfortable but the bed was crowded with me and my husband. We had to ask three times to get more pillows too. No continental breakfast, I knew that before I went but with no microwave it meant paying for room service and tipping rather constantly, or going out for breakfast which requires having everyone ready. The pool was not impressive, same as anywhere...but the towels were much nicer. My biggest pet peeve though was the doorman. My husband is handicapped and there is only one accessible entrance on the side. Not once did any fancy bellman or doorman or employee help him with the door. He struggled with it every single time he went down for a smoke. It was heavy, opened inward, and there were two of them too close together to shut one and then open the other. After the first day I sent a child down with him to hold the door. Read moreGenuine Expedia guest review
"Hilton"
Double room was really really small. Barely any room to move around and it smelled like BO. Open the windows and aired it out. After that everything was good. Staff was nice.Genuine Expedia guest review
"Nice hotel, but room has only shower, no bath tab."
No bath tabs, only shower! Would be nice to soak in the bath tab for awhile after a long dayGenuine Expedia guest review
room had no view to speak of. in room computer did not work. bathroom faucets dripped. wallpaper peeling. general condition of room was old and needing repair. not worth the $Genuine Hotels.com guest review
"Hilton Chicago Michigan"
The old Conrad Hilton hotel still has the fancy ballrooms. The King room was small but comfortable for the 2 of us. Bathroom a little outdated for the 21st century. The Executive floor was worth it for appetizers at night and breakfast in the morning. Parking package was well worth it. Locatation wasn't bad. Mile walk from the Milennium Bean. Taxis […] were $10 each way to the Theatre district and waiting out front. Staff was very friendly. Read moreGenuine Hotels.com guest review
"Back to School"
If you want to feel like you are dealing with a thirteen year old girl, then definitely stay here. The service of the hotel are not very helpful at all, and not too intelligent either. Rooms were really small, and the elevators seemed very unstable and dangerous.Genuine Hotels.com guest review
"Cleanliness"
As we were packing our bags to leave, we found men's boxers underneath the bed!Genuine Hotels.com guest review
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