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Location.
The Hilton Chicago-Michigan Avenue Cultural Mile overlooks Grant Park in Chicago, Ill. The CTA's Red line train is located one block from the hotel. This Hilton property stands two blocks from Millennium Park, three blocks from the Field Museum and four blocks from the Loop business district.
Hotel Features.
When this property opened as The Stevens in 1927, it boasted an 18-hole rooftop golf course, its own hospital and a 1,200-seat theater that showed "talking pictures." Today, the hotel offers three dining options that include Kitty O'Shea's Irish Pub where exchange students from Ireland work as servers and local Irish bands perform on select evenings. The pub serves Irish fare and offers Irish beers on tap; 720 South Bar and Grill serves comfort food for breakfast, lunch, and dinner; and SNAX offers grab-and-go meals, snacks, and beverages. The business center houses six computer stations. Wireless Internet access is available in public areas for a fee. A limited-hour health club offers an extensive array of exercise equipment for a fee, and provides complimentary use of an indoor track, saunas, tanning beds and a spa tub. The hotel also houses an indoor lap pool.
Guestrooms.
This 25-story property offers 1,544 guestrooms furnished with Hilton Serta Sweet Dreams Beds that feature pillowtop mattresses, 250-thread count sheets, down duvets and down pillows. Marble-clad bathrooms contain shower/tub combinations. Executive-level bathrooms provide bathrobes upon request. All accommodations provide clock radios with iPod® docks, flat-screen televisions with complimentary premium channels, and a touch-panel computer with high-speed wired and wireless Internet access (surcharge).
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Seal, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
720 South Bar & Grill - Serving up comfort food for breakfast, lunch, and dinner in a modern atmosphere. Guests can enjoy cocktails and locally crafted beer selections in the lounge.
Kitty O'Shea's Irish Pub - With exchange students from Ireland working as servers, and Irish beers on tap, Kitty O'Shea's feels like a real Irish pub. The menu includes shepherd's pie, potato soup, and burgers. Local Irish bands play Thursday–Saturday nights, from Memorial Day to Labor Day.
SNAX - One stop grab-and-go for coffee, light meals, gourmet bites, house-made gelato, Chicago-style deep-dish pizza, snacks, and beverages.
The spacious athletic club on the eighth floor of the Hilton Chicago-Michigan Avenue Cultural Mile contains an extensive array of exercise equipment, including treadmills, elliptical machines, stationary bikes, and weight-resistance equipment. A lap pool, a spa tub, a jogging track, massage services, and locker rooms with showers and saunas are additional offerings.
Access to the hotel's pool, track, spa tub, locker rooms, showers, and saunas is complimentary. There is a surcharge for use of the fitness equipment, massages, and personal training. Guests may also request a treadmill for in-room use (surcharge).
Just through Grant Park, across from the Hilton, guests can access the lakefront path that runs along Lake Michigan for 20 miles. Bicycles, in-line skates, and open-air, pedal-powered buggies can be rented at several beachfront locations.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Not worth it..."
Overpriced very SMALL buisness king suite.... Got treated pretty crumby because we had never been there before & didn't have their fancy points! Barely enough room to move around in this OLD room! Wasn't very clean either... Not impressed at all for the 250 bucks I spent on it for one night! Don't recommend! I know I won't be going back!Genuine Hotels.com guest review
"Nickle and dime"
Everything had an up charge. A very expensive up charge. I was surprised about the $15 per day charge the use of the weight room and pool. Internet access was expensive. Kitty o'Sheas was closed. The snack shop charged more than the vending machines for a soda. Room service left trays of food on the floor for a full day. And this was on the executive […] level. Housekeeping did not stock clean towels. Just took the dirty ones and never replaced with fresh towels. Shampoo and toiletries were not replaced On a positive note. The bed was comfortable. Read moreGenuine Hotels.com guest review
"Poor Service"
While this hotel is in a great location, we had very poor service. First, we checked in to a two-bed room and were sent to a room with 1 king bed (for 4 of us!) on the 16th floor. Had to go back down to get new keys for a different room. Then housekeeping didn't clean our room while we were gone all day at the aquarium. We called and they said they […] would come while we were out to dinner. Again, they didn't come. Asked again for them to come while we were at the pool in the evening, they didn't. They finally showed up with a stack of sheets and towels at 9:30pm. Nice hotel, but unacceptable service. Read moreGenuine Hotels.com guest review
"Did not live up to expectations"
I was booked in a room on the 8th floor originally but I wanted to upgrade to a room with a view of the Lake. The clerk stated that it would be an additional 25.00 per night which was fine. Then she said there were no rooms available but she would upgrade us to a room with a view of the city on the 13th floor. We got to the room there was no view just […] a loud train that came by what seems to be every 15 to 20 minutes. The bathroom tub was not clean and there was tissue still on the floor when we checked in. We proceeded to leave the room on Friday March 29th to find we have a caution sign across our door. I went to the front desk and spoke to the manager on duty at the time to ask about the caution tape on the door and no he knew nothing about it. I was sent to 3 different people to including Concierge and the Security until finally I got tired of being blown off. The manager finally came up to the room to see for himself only to tell me that they are working on the carpet in the hallway. I was thoroughly disappointed. Read moreGenuine Hotels.com guest review
"under renovation."
You should tell us when the hotel is under renovation as this one was.Genuine Hotels.com guest review
"Not what I expected"
The rooms need a face lift and the service desk needs attitude adjustments. Beautiful lobby though. Too many other options out there to return to this hotel. Proceed with caution and don't say you haven't been warnedGenuine Hotels.com guest review
"Disappointing experience!"
I dont' normally take the time to write reviews but this was NOT a good stay and thought I should share our experience. We stayed in a king room on the 15th floor....here are my complaints: Bed was incredibly uncomfortable. It was way too soft and anywhere near the edge you'd feel like you're going to fall off. The box springs was another mattress […] I think. Tiny room...not enough space for a desk and chest of drawers. Computer screen on desk would not turn off...too bright and right next to the bed...we ended up unplugging it to get it off. A/C wouldn't come on...it was a warm weekend in Chicago and our room was HOT Only 2 towels and no bathmat or towel to step on. Clock radio had an alarm set for 4:45am....we had no idea until 4:45 am came....I tried shutting off...unplugged it even and it still came on because of battery back up. Parking is ridiculous...to self park they charged 45/night claiming you can come and go as you like with front desk validating your ticket. We tried to leave and had to sit there (no one works in this area) and couldn't get out...ended up having to reverse out of the exit and go back to valet area to get let out. They charge for wifi in your room (most other hotels in that area it's free) Not worth the money. Only positives...Xmas decor was beautiful...their tree in the lobby was gorgeous. Location is great if you're heading to Soldier Field! Read moreGenuine Expedia guest review
""Ok""
Room that we had reserved (lake view) was not available, we were put in a very small room with a view of a side of a building. TV did not work well. Bed was very uncomfortable.Genuine Expedia guest review
"Was hoping for better considering the ratings"
The lights didn't work in the bathroom. There were cleaning rags left in the room. It was always hot even when we changed the temp on the gage. There was a dirty rag left in the bathtub. It was disgusting! The only pleasant person was the doorman!Genuine Hotels.com guest review
"3rd Party"
When I arrived they said they didn't have the room I had purchased available, then stated they don't guarantee 3rd party bookings. They wanted to give me two twins when I requested a king, they finally gave me a king but downgraded the room. Then to add insult they said they would give me a free business class card so I could use the business center […] and healthclub, but when I pointed out that is what I paid for in the first place, they didn't offer anything else. Read moreGenuine Hotels.com guest review
"Lack of Cleanliness"
For the price of the hotel, I was shocked at the lack of cleanliness. Bathroom floors and inside of tub was just gross. Furniture didn't appear to be wiped down, and there was even a "Happy Birthday" balloon left over from the last guest. Taking a quick peek at another floor, it is possible that this was not a floor (17) that has been updated yet, but […] I was disappointed with the grimy feeling I got from the room, despite it being as prestigious of a hotel as the Hilton. Read moreGenuine Hotels.com guest review
"Very disappointed"
This hotel is in major need of a renovation. The carpet throughout the hotel and rooms is dreadful, the hotel has a musky smell, and it just wasn't a very pleasant stay. A couple of days later I had to stay in a Holiday Inn Express in the middle of Nebraska and my girlfriend commented how that room was much better than our room at the Hilton. That says […] it all. Read moreGenuine Expedia guest review
"Not so romantic getaway"
My fiancé and I were hoping for a better view of the city. When we got to our room we were disappointed not only with the limited view but lack of conveniences. There was no refridgerator or microwave! As a couple on vacation it would have been nice to be able to bring our leftover pizza back to the hotel. Also, there was no complementary anything, […] not breakfast or parking. The room was somewhat dated and dirty. We found black hair in the bathtub. I called the front desk for a room upgrade and none were available. Also I had asked about a late checkout and this was not an option. The bed was comfortable and the hotel was in a convienent location but when I visit again I will stay elsewhere. Read moreGenuine Expedia guest review
"Dry White Toast"
This place is in dire need of a renovation. Rooms old, musty.Genuine Hotels.com guest review
"Not so pleased"
no morning coffee, dirty toilets need i say more........Genuine Expedia guest review
"Didn't Get What We Paid For!!"
We made the reservation for a Lake (Michigan) view, handicapped accessible, king bed with a pullout (couch). When we arrived, there were no handicapped rooms available, the Lake view room was apparently 'pre-signed' for by someone for the FOLLOWING night, and magically, neither were there queen beds. So, we got 2 doubles, a view of an adjacent motel […] wing and the room overall was WAY too small for the cost. To make matters worse, Internet was not included with the price of the room, but was available for an additional $15.99/day. Since all of the self-park lot was full when we arrived at 5:00 p.m., only other option was valet parking for an additional $57/day. Needless to say, I won't be going to Chicago (or Hilton) anytime soon. I wouldn't recommend Expedia 'deals' at ALL!! Read moreGenuine Expedia guest review
"Poor Service"
My boyfriend and I decided to have the weekend away in Chicago. I booked and paid for a room with a King Bed. However, upon arrival they told me that they did not have any rooms with King Beds available so I was forced to stay in a room with two double beds. After voicing my disappointment in this matter, they did nothing to lessen it or make up for […] the fact that I did not get what I paid for. I did not appreciate this. Had I known they didn't have any King Beds available I would have stayed at another hotel. Read moreGenuine Expedia guest review
"not worth the price"
Great, if you want to be in the middle of downtown, but definitely not worth the price. Way too expensive for a small room with no fridge or microwave.Genuine Hotels.com guest review
"No sleep"
The AC made a rattling noise all night that made it difficult to sleep. I pointed it out to a staff member who came into the room and also heard it. I contacted customer service and complained before I checked out. I think that I should be compensated for this since I did not get a good nigh's sleep.Genuine Hotels.com guest review
"Employees need a lesson in service."
Very uninformative at registration desk. I think when they saw it was just a single mom and her son they automatically believed it was ok to lower their standards, and that goes to the entire staff, including the restaurant. Concierge employees always in a hurry to help u and give directions, very quick responses, like they were being bothered by us. […] Arrived at restaurant before 10 pm closing, hostess was quick to warn my son and I we better order before 10 cause kitchen closed at 10. So we did, she didn't give us a bread basket, had to ask for one from another the guy filling waters, never saw a waiter. Hostess took order and delivered food, gave us bread basket with hair in it. She served my salad with my dinner at the same time, needless to say, my dinner was cold and had to return it. Meanwhile, they sat a table of 4 AFTER us, did not give them warning, and waiter was waiting on them hand and foot. I guess my son and I were not worth it. Asked for extra luggage rack, none showed up. Couldn't sleep all weekend from the noise off Michigan avenue. Far from shopping/navy pier. At least a mile from Aquarium/Field museum, 2 miles from planetarium. We left our bags in hotel baggage holding area upon check out, $2 a bag to simply have our bag sit there, usually hotels offer this as a complimentary service, wanted to charge me for laundry bag/purse attached to luggage handle and guard spoke to me with raised/annoyed voice explaining the $2 rule. So rude. Never again. Read moreGenuine Expedia guest review
"Nails and fails"
After confirming a reservation with a single king-size bed, got a double-bed room with no warning and was denied when I requested a switch. Moving the beds together revealed a huge pile of rusty nails and debris where one of the beds had been. And the minifridge was warm. Late checkout was hassle-free, and there was no other interaction with staff […] . Read moreGenuine Expedia guest review
"An added floor lamp would be ideal"
My room was next to a stairwell and I could hear walking, voices, conversations and music. Room needed more light for reading. I was recuperating from outpatient surgery and reading was my resting activity. Just not enough light for reading.Genuine Expedia guest review
"not a pleasant experience"
not enough towels... had 4 people and we would only get 2 towels each time we asked, 4 people cannot use the 2 towels... this was continuous. room services is ridiculous!!! for a pizza it was $36... $20 for the pizza, 18% gratuity, 3% admin fee then you're charged $4.25 for eating in your room.Genuine Expedia guest review
"Not a 4* hotel"
Hotel definetly needs renovation. Leaks in the toilet, old furniture etc. Parking isnt comlimentary so you'll have to pay extra $45Genuine Expedia guest review
"Cramped"
Huge furniture cramped into a tiny room...no place to sitGenuine Expedia guest review
"Hilton Chicago"
Light switch did not work. No bath fan. Outrageous prices for breakfast! No access to wireless unless you paid over $7/hr. Not located near the good shopping area. Not at all as advertised!!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not family friendly"
Terrible. Over priced and not worth it. I don't have any more to add to this. The place was not for a familyGenuine Expedia guest review
"There are better more economical options."
Room was far smaller than expected, especially for the price.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Chicago Hilton, Michigan Ave....BUGS!!!!!"
Hotel service was a disgrace! I found a bug in my bed when getting into bed at 11:30 pm, called front desk, sent up a supervisor, was going to have bedding changed, at 1 am STILL NO HOUSEKEEPING!!!!!!! I ended up sleeping on the floor!!!!!!!!!! Then to make it all worse they only comp'd my parking!! Will NEVER stay again and do NOT recommend this h […] otel! Read moreGenuine Hotels.com guest review
"Disappointed"
The only thing that we liked about this hotel was the location. The room had a bad, musty smell. The room was small and the comforter was damp. The hallways were hot and smelly and there was garbage on the floor during our entire stay. We went to eat the the resturant there downstairs and there menu was small and the food was overpriced and very bad. […] The burgers looked like they were frozen premade patties. The only good thing was that it was on Michagan Ave. We were very disappointed. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not Impressed"
was not impressed with this hotel at all!!! was way to far from shopping and had to take a taxi everywhere. the ac turns on and off when the door opens so the room got up to almost 80 degrees, i had to have maintanance come in and fix the themostat so that it would bypass the system, had no free wireless internet, had to pay an arm and a leg for it, […] overall would never stay here ever again!!!! Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Chicago Hilton is an old hotel. It has an excellent lake front location. But everything is old ."
Chicago Hilton shows its age and looks tired. Service is OK for a 3-star hotel. It is very conveniently located if you are interested in the museums. Food is not good, so you should not eat in the hotel if you can help it. Excellent exercise facilities, one of the best that I have enjoyed in my 50 years of traveling.Genuine Expedia guest review
"Chicago Hilton is an old hotel. It has an excellent lake front location. But everything is old ."
Chicago Hilton shows its age and looks tired. Service is OK for a 3-star hotel. It is very conveniently located if you are interested in the museums. Food is not good, so you should not eat in the hotel if you can help it. Excellent exercise facilities, one of the best that I have enjoyed in my 50 years of traveling.Genuine Expedia guest review
"Not a summer hotel"
After paying so much money for a lakeview room as a treat for my parents, I was so upset about our stay. The AC did not work well at all. Woke up to 79 temp. I called to complain. They sent someone to look at it. He said this is normal for this floor which I felt was not an acceptable answer. Requested a new room for the next night. Room had a limited […] view and the air worked only a little better. It's ashame because it is a nice hotel on the lake. The staff however didn't understand our concerns about the temp in the room. Read moreGenuine Hotels.com guest review
"hilton"
Beds are to small for 24o pound 6ft. person. We needed two beds.Genuine Hotels.com guest review
"Hilton"
Room is nice, but you can hear everything going on in the hallway and outside. The cost to park is insane... For the cost of the room, I expected more, no free breakfast, no free internet. The hotel is not really near anything to do...Genuine Hotels.com guest review
"The Hilton Chicago-nothing special"
The room had a musty odor. The tub was very slippery and the rooom was dark. It was in need of more lighting. I am not sure what in the room I was allergic to but I wheezed every evening when we came back to our room. I am a physician and don't have asthma so this was unusual. We had just recently stayed at the Palomar for a conference and I would rate […] the Palomar as one to two stars above the Hilton Chicago. Read moreGenuine Hotels.com guest review
"The Chicago Hilton on Michigan Ave."
Terrible experience. I thought it was going to be a romantic get away and it was not at all. There was DIRT in my bed sheets - crumbs everywhere! Unbelievable - I had to strip the bed and shake the sheets before I could sleep in them. If I wasn't so exhausted I would have called room service - yet, there is a $5.00 room service fee attached to almost […] everything so maybe not. I wanted someone to bring me a bottle opener for the special occasion wine I had brought and they told me it would cost me $5.00! Seriously? Then again they charged me an arm and a leg for a blasted no-named water by the pool too. I thought it was a 4 star hotel? I do not appreciate being nickeled and dimed for silly services that should be for free. I've stayed at many 4 and 5 star hotels and I have never been charged for a spa water or $5.00 to open wine that I BROUGHT! By the way, my window view was of 2 big brick walls and nothing else. It felt like I was in jail. Don't stay at this hotel unless you want to be ripped off and you don't mind dirt in your bed - hey, maybe it was even bed bugs who knows! Don't chance it!!!!!! Read moreGenuine Hotels.com guest review
THE CHECK-IN WAS EXCELLENT. THE RECEPTIONIST WAS GREAT! THE BUFFET WAS DISAPPOINTING AND WAS NOT WORTH $21.00. IT WAS VERY MUCH DOWN-GRADED FROM PAST YEARS. I WILL NOT PURCHASE A BUFFET AGAIN. HOUSE KEEPING WAS TERRIBLE!!!!!!!!. ROOM DID NOT APPEAR CLEANED. NO FRESH TOWELS, COFFEE WAS REMOVED FROM ROOM, CLEANING PRODUCTS WERE LEFT IN THE ROOM, ROOM […] WAS NOT VACUUMED, NO FRESH TOILETRIES. I HAVE STAYED AT THIS HILTON OVER 15 TIMES AND I RETURNED AFTER SEVERAL YEARS AND I WAS VERY DISAPPOINTED. I PLAN TO RETURN TO CHICAGO EACH DECEMBER. AT THIS POINT I WILL PROBABLY CHOOSE ANOTHER HOTEL BECAUSE OF THIS DISAPPOINTING EXPERIENCE. Read moreGenuine Hotels.com guest review
"Room to small, let me out."
We went to Chicago for the Hot Chocolate and had lots of fun. The service was slow and the hotel room was extemely small. We did not have enough room for our luggage and shopping bags.Genuine Expedia guest review
"Faux luxury: for the price, I want form & function"
Cooling didn't work in room. Sweaty night. Sadly overly typical of luxury-like hotel: lots of attention to appearances, but costs cut on things that actually matter, like toilet paper.Genuine Hotels.com guest review
"Hilton Chicago... disappionting"
Fancy hotel but with the worse service I ever seen. Noisy roon, bath very old, and also, after paid a relatively high bill we should paid for leaving 2 hours the lugage. After complain, no explanation at all. Never seen! Any other cheapest hotel will be a better option.Genuine Hotels.com guest review
"Disappoint after Disappoint"
dirty, bad smell, no free Wi Fi, dirty towel, did not replace soap daily.Genuine Expedia guest review
"Disappointing"
Attended a conference (this was the conference hotel, so convenience the main priority), but was really dissatisfied with the experience. Room was not cleaned properly upon arrival (someone's old take-out containers in the drawers) and service staff were brusque and unhelpful in all three interactions I had with front desk. In addition to room fees, […] they charged 40USD for 5 days internet access, as well as 25USD for gym access, which is a bit offensive (given the room cost was relatively expensive and that these "extras" do not actually cost that much to provide). Overall, I would not stay here again. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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