Book online or call 800-246-8357 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
The Hilton Chicago-Michigan Avenue Cultural Mile overlooks Grant Park in Chicago, Ill. The CTA's Red line train is located one block from the hotel. This Hilton property stands two blocks from Millennium Park, three blocks from the Field Museum and four blocks from the Loop business district.
Hotel Features.
When this property opened as The Stevens in 1927, it boasted an 18-hole rooftop golf course, its own hospital and a 1,200-seat theater that showed "talking pictures." Today, the hotel offers three dining options that include Kitty O'Shea's Irish Pub where exchange students from Ireland work as servers and local Irish bands perform on select evenings. The pub serves Irish fare and offers Irish beers on tap; 720 South Bar and Grill serves comfort food for breakfast, lunch, and dinner; and SNAX offers grab-and-go meals, snacks, and beverages. The business center houses six computer stations. Wireless Internet access is available in public areas for a fee. A limited-hour health club offers an extensive array of exercise equipment for a fee, and provides complimentary use of an indoor track, saunas, tanning beds and a spa tub. The hotel also houses an indoor lap pool.
Guestrooms.
This 25-story property offers 1,544 guestrooms furnished with Hilton Serta Sweet Dreams Beds that feature pillowtop mattresses, 250-thread count sheets, down duvets and down pillows. Marble-clad bathrooms contain shower/tub combinations. Executive-level bathrooms provide bathrobes upon request. All accommodations provide clock radios with iPod® docks, flat-screen televisions with complimentary premium channels, and a touch-panel computer with high-speed wired and wireless Internet access (surcharge).
Roll-away beds available, charges may apply*
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Early check-out can be arranged for an extra charge of USD 75
Self parking costs USD 45 per day (a different rate applies for extended parking)
Valet parking costs USD 57 per day
Air conditioning is available for an extra charge
Rollaway beds are available for USD 40 per night
Pets are allowed for an extra charge of USD 50 per room, per stay
WiFi is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
| Stay connected |
|
|---|---|
| Food and drink |
|
| Things to do |
|
| Working away |
|
| Services |
|
| Facilities |
|
| Accessibility |
|
| Home comforts |
|
|---|---|
| Sleep well |
|
| Freshen up |
|
| Be entertained |
|
| Stay connected |
|
| Other stuff |
|
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
Early check-out can be arranged for an extra charge of USD 75
Self parking costs USD 45 per day (a different rate applies for extended parking)
Valet parking costs USD 57 per day
Air conditioning is available for an extra charge
Rollaway beds are available for USD 40 per night
Pets are allowed for an extra charge of USD 50 per room, per stay
WiFi is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 per 24-hour period (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Overrated"
Apparently all I can say in this review is that the hotel was unacceptable, but I can't tell you whyGenuine Hotels.com guest review
"I got cold..."
Heater was not working except the last day. I got a serious cold and fever. This made me and my friend's trip terrible. Also I am still taking a medicine.Genuine Expedia guest review
had to pay for parking while staying at the hotel, sink broke, charged wrong credit card. over all bad all around but the bears did win so all is well.Genuine Hotels.com guest review
"Bad anniversary"
Staff very rude, reservation was screwed up and made us sit at the front desk for over an hour, would not allow me to speak to a manager, made things feel tlike they were my fault and then put us in a very small hot room and it was our first anniversary :(Genuine Expedia guest review
""WORST HOTEL EVER""
Two Words..."HORRIBLE SERVICE" Not what what i expected from the Hilton.....Genuine Expedia guest review
"strongly not recommended."
Hilton Chicago is worst hotel I have been ever. Spacially, it is not recommended to person who use public transport. Emplyee are less kind than machines. After cheke out, before leaving city, to keep your lagguge in hotel, you should pay extra $2. Room is totally old fasion, and a desk is too small to see the map and references, because a big and […] useless computer is on that desk. Read moreGenuine Expedia guest review
"20th Floor"
The staff were rude and the carpets in the room looked and felt really dirty. Be sure to bring slippers. They also don't offer toothbrushes so make sure you bring some,Genuine Expedia guest review
"up date your hotel?777"
No microwave in room? No one explained parking when we checked in....room and bathroom to small....no wfie in room?Genuine Expedia guest review
"awful!!!"
the waiter when I check in is awful.He is a chinese young man.I have booked a king size room and have already paid for this room,but he told me there is no king size room for us anymore and tell me he wound give me a full size room!!!Rediculous!!! Also,I stayed there for three nights,but there is no one come to clean my room!!! This Hilton is much […] worse than the Hilton in San Diego.!! And the air-conditioner is bad!!!!The tempreture in the room stays 78 while I set it at 65!!!!!That's extremely hot there and I cannot get into sleep!!! Read moreGenuine Expedia guest review
"Hidden charges your bit told on the front end"
First the hotel staff, Lisa, treated me as if I was beneath her. She was sarcastic upon every question. Next, everything we touched had an unknown price tag. I was not aware I had to pay for Internet service, even had to pay for wireless when every hotel I have ever stayed in was free. I was told I had to pay a $40 fee to use the refridge and a fee […] to Use the gym. I also did not know I had to pay for parking, $43 a night. And a local call for one min was $1.50. Garage staff said parking was free when I arrived! And when I asked directions to the local museum's the front door man WAS the rudest of all. I guess since we were walking and not needing a cab he felt he didn't need to help us. The hotel was attractive but beware of hidden cost your normally not charged for at other hotels. And not worth the cost. My next trip to Chicago I will not stay at the Chicago Hilton. Read moreGenuine Expedia guest review
"Hilton chicago"
Older unclean room not satisfied with over priced dirty room.Genuine Hotels.com guest review
"chicago hilton"
Old, and very musky; with layers of staleness. WEAK showerheads. Only mildew in the dated room fridge. no room eat/treat option.Genuine Hotels.com guest review
"Bad experience"
The hotel was outdated, they have 16 elevators and only one was working so we had to wait until 5 minutes to go in. Our bedroom was clean but it was small and the bathroom was very outdated. The fixture in the bathtub was loose. The restaurant for brunch was good but for lunch or dinner the food was very simple, not at all what you will expect of a […] big hotel. I will not stay there if I go back to Chicago and will not recommend. Read moreGenuine Expedia guest review
"not happy"
the hotel room was very cold overnight given the temperatures on the day we stayed there, tried to fix the thermostat with no results, called the front desk and nothing happened. I asked for a lake view and was charged for it the lake view was blocked off by the rest of the buildings on the side. I tried to get a different room and was asked to pay […] a higher fee. I was not a happy camper. I hope this doesn't happen again. Read moreGenuine Hotels.com guest review
"Cockroach on the bed!"
I reserved this hotel for my boss, the CEO of our company because it was within walking distance to the meeting location. However, I was horrified to find out that there was a cockroach on the bed when he awoke that morning for the meeting. Needless to say, NO, I DO NOT RECOMMEND ANYONE STAY IN SUCH A DIRTY HOTEL.Genuine Hotels.com guest review
"Hillton Downtown Chicago - incompetent staff"
I booked three nights for my parents at the hotel in September. The key to their room did not work - it was a problem with the door. They didn't believe the door was the problem and kept giving my parents new keys. After my dad wasted half a day being locked out of his room they finally moved them to another room. After their stay, the hotel called […] and harassed my parents claiming they did not check out until 3:45 pm which is impossible because I picked them up at the hotel at 11:30 am. They tried to charge them for an extra day even though we had proof they were checked out on time. Trying to get the staff to correct their mistake was also one big mess as I was transferred to one incompetent person after another. Would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"AVOID THIS HOTEL!!!"
When I checked into the Hilton I was told there were no more Non-smoking rooms even though I had requested one when I made the reservation. The desk attendant was very rude and not helpful at all. The room I was given had a bed that collasped into the wall and was very uncomfortable. The room also smelled really bad like cigarette smoke. There was an […] outdoor music festival going on at a nearby park and our room over looked the park so it was very loud until very late. After we had gone to bed there was a knock on our door from a person asking if we would "like company". We did not open the door and when we replied "no" she continued to ask and offered us several "services". I don't know who she was looking for and it was disturbing that this was allowed to wander the halls late at night. Obvously there is no security. In the morning when we went to check out we asked to speak with a manager. We were told someone would be out to talk to us but after waiting 15 minutes no one came. We also had an issue with the parking. I had paid for parking with my room but when we arrived all the parking was full. We then valeted the parking and were told were would have to pay more. The entire experience was a nightmare. For a very large sum of money for ONE night you would expect much better service. I travel often and will NEVER stay in another Hilton hotel. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
