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Location.
This downtown Chicago hotel is linked by skybridge to the adjacent Chicago Merchandise Mart. The Chicago Loop, the Civic Opera House, Willis Tower, Millennium Park, and the Art Institute of Chicago are all within 1 mile.
Hotel Features.
A heated indoor lap pool is located on the 16th floor. The adjacent fitness center offers a wide range of cardio machines and weight equipment, as well as a sauna. The hotel's Italiasia restaurant showcases Italian and Pan-Asian cuisine. The Cityscape Bar has floor-to-ceiling windows with spectacular city views. Complimentary wireless Internet access is available throughout the Holiday Inn Chicago – Mart Plaza. The hotel has 14 meeting rooms (25,000 square feet of conference space).
Guestrooms.
Guestrooms feature city views, signature bedding, and 32-inch LCD TVs with premium channels. Large desks come with ergonomic chairs. Telephones include voice mail.Wireless Internet access is complimentary. Bathrooms offer shower/tub combinations with energy-efficient showerheads.
Rollaway beds are available on request for a fee.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in LEED Certified, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
It was great staying at Holiday Inn. Though they took time in certain services like we had to remind twice to get tea/coffee packets in the room.Genuine Hotels.com guest review
"Great Location!"
This hotel is the perfect location. I thought the staff was very friendly and the room was clean and comfortable. The only complaint would be parking is an outrageous $41.00 a night, I ended up using a website to find close parking and paid $14.00 for 24 hours at a lot less than 2 blocks.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Convenient Location"
I'm in the design business, so this hotel is an easy choice when it is in my price range. However, for leisure travelers this might be a good choice, too. The location is very convenient to the Clark/Lake station of the Blue Line, so O'Hare is a quick, cheap train ride away. Round trip cab fare from downtown will run close to $100. Round trip train […] ride is less than $10 per person. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Incredibly noisy, no apologies!"
I was awaken at about 8h30 by drilling and jack hammers on the floor just below my room. At 2pm, I couldn't take it anymore and left the hotel because the drilling was still going on. I'm told the noise continued constantly until 4pm. The next morning, the work continued (different noises this time). The hotel did not inform guests before hand, and […] certainly did not apologize for the massive inconvenience. I was holding a conf call with people all over the world and had to mute the mic on my end because it was disturbing everyone (jokes were made that they thought I was staying in Baghdad). When in a hotel, one usually hopes to do one of two things: REST or WORK. Neither were possible for the two days I was there. I checked out and went to another hotel for my last night in the city. (again, no apologies from the staff when I checked out) Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Close to my destnation"
Average stay, room selection was not as good as last time I stayed there but the location was perfect for my destination.Genuine Hotels.com guest review
Perfect location for where I was going, though the train was a bit loud at times but not too bad. Everybody was very helpful though, especially for the next 8 hours after I checked out (e.g. Wi-Fi still worked, holding my luggage while I worked all day, then waited for my late flight back home)Genuine Hotels.com guest review
"Never again"
This was one of the most unwelcoming hotels I've ever booked. Finding it, let alone the parking was a challenge. In order to get from the parking lot to the hotel guests must make like a mountain goat and climb a steep, tall exterior staircase - woe to the person who attempts this in inclement weather. Once inside the building there is barely a hint […] that somewhere you will find a Holiday Inn - the signage in this mixed use building is poor and there is nothing that says "Welcome to the Holiday Inn." Once I wandered around to find the elevator to the 15 floor lobby, I was met by one of the most unfriendly, unprofessional "hospitality" employees ever. Then it was another set of elevators to my room. While the room was acceptable, getting in/out of the hotel was a pain in the neck and the hotel is off the path just enough to discourage me from ever returning. Read moreGenuine Hotels.com guest review
The Bed was slumping inthe middle.Genuine Hotels.com guest review
"Work"
It first it was a little noisy even though I was on the 22nd floor but I did not hear anything later that night. The bed was a single full bed which I was surprised. Not the most comfortable bed but I am used to a softer bed. Staff was very nice.Genuine Hotels.com guest review
"Convenient CTA Access"
I was very impressed with the quality of the hotel for the price paid. Wish I would have found this deal earlier! Stayed in other hotels which were much less convenient for my work in downtown. I very much enjoyed this stay, very comfortable, very convenience, and much better quality than expected.Genuine Hotels.com guest review
"Good location....but"
Hotel and location were great. Service was below par...especially any front desk help. God forbid you need a new key.Genuine Hotels.com guest review
"Business Trip"
I was in town for a few days and was looking for the best location at an affordable rate, which is exactly what I got. Friendly staff and clean room.Genuine Hotels.com guest review
"Had to get extra cots"
When I called in my reservation, I was told that 2 rooms with 2 double beds would be sufficient for 6 adults. I figured the 5th and 6th person would get free cots, but this was not the case. We were charged for both additional cots. Outside of this, the location was nice. The view was excellent from the east and south facing rooms.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great location for the Merchandise Mart"
This hotel is great if you have meetings in the Merchandise Mart as there is a covered passage way between the two buildings (nice when it's snowy...) however the rooms still have those AC units that sound like aircraft engines!Genuine Hotels.com guest review
"Nice hotel, best location for market. Not so great"
I stayed here for market and it was perfect location. Staff was very friendly. Had to Taxi anytime we wanted to go outGenuine Hotels.com guest review
"Holiday Inn - Chicago Mart"
Good Hotel - Location - Very helpful staffGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Holiday Inn Merch Mart"
Great neighborhood and location. Above average hotel. B+ overall--- which is quite generous for a Holiday Inn. Perfect for business travelers.Genuine Hotels.com guest review
"Great view - VERY firm bed"
I enjoyed this hotel for the view, the location, and the clean fitness room. The bed was, however, very hard and I woke up sore each morning. Other than that, the room was clean and comfortable and I was not disturbed by my neighbors. The staff was friendly and did a nice job helping me find my way around.Genuine Hotels.com guest review
"Holiday Inn Chicago Mart - Very Nice!"
My room was large with a beautiful view of the river. Many nice amenities - pool, health club, business center, breakfast. I would definitely stay again. It's also connected the to Merchandise Mart, which also provides many restaurants and services.Genuine Hotels.com guest review
"Stunning Views and Mart Convenience"
Views of the Chicago River from many rooms and the lobby bar are spectacular and worth the small upcharge in room rate. Rooms are large enough but furnishings still need updating. Best benefit is convenience of being adjacent to the Merchandise Mart connected by a 2nd floor Bridge. This Property is a major upgrade for the Holliday Inn brand!Genuine Hotels.com guest review
Very difficult to get to the loby check in area, the enterance not attended at all by any staff members, nothing is clearly indicated how to get to the main check in area, a lot of going up stairs and schleping downstairs to finally get to the check in area. I had to wait one and one half hour for room service....totally unacceptable for the prices […] this hotel charges, staff not accomodating, they clearly need lessons of how to work in a luxury establishment....I have received better service at a Marriott Courtyard Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Convenient but nothing special"
This hotel is fine and I would stay here again as it is very convenient to our home office on Wacker and the Merchandise Mart. The elevators are a little rickety and the coffee cups in our room weree not clean.Genuine Hotels.com guest review
"Holiday Inn Mart Plaza"
The hotel was great and very convenient location next to the Merchandise Mart. However, HOTELS.COM IS TERRIBLE. I will never book through hotels.com again. We could not update our reservations and now I'll have to spend hours on the phone with them trying to get reimbursed for nights I did not stay in the hotel.Genuine Hotels.com guest review
"Holiday Inn Mart Plaza in Chicago - great service"
Hotel was very clean, comfortable, and their staff was most helpful. I was attending a conference in the hotel, so did not venture out of the hotel very much. The walkway into the Merchandise Mart was definitely a plus. Would definitely stay there again.Genuine Hotels.com guest review
"Overall OK"
Overall, the hotel was sufficient for my business needs. The only disappointment to me was that I was booked for a non-smoking room and the room I was given was clearly a smoking room. I smelled stale cigarette smoke the minute I opened the door and there was an ashtray sitting on the nightstand. If a hotel states the room is non-smoking, then it should […] be truly non-smoking. Read moreGenuine Expedia guest review
"Hotel Condition Unacceptable"
Room location was terrible. Constant equipment noise. Room was dirty.Genuine Hotels.com guest review
"Great price for overnight stay for Business Purpos"
I was pleased with my stay. The front desk staff weren't overly friendly, but overall the bedding and room was better than expected for the price I paid. I would stay here again. Just enough for a person on an overnight stay in Chicago for business. Has a pool, exercise room. Beautiful view on the 15th floor of the Chicago skyline.Genuine Hotels.com guest review
"Very good"
The rate i paid through hotels.com was pre-paid to my credit card, the desk clerk upon checkin said incidentals would be billed to this card, but they were not, so each time i drank at the bar, and ordered room service, i had a phone call to me 15 minutes later asking for a credit card number, even when i warned the room service operator that i needed […] to give a CC, they delivered the food at 11pm (midnight snack) and said they woudl be back in a half hour to collect my credit card, i told them they have 10 minutes or wait fro teh next day.. bottom line, make them take a CC# at checkin for incidentals, or you will wish you did, hotel service, cleanliness, etc A+ otherwise, would return Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Holiday Inn - connected to merchandise mart"
Everyone working there was very pleasant. Needed a comb and it was brought to me in minutes, then someone called to make sure I received it. Had breakfast rom service - very good. Pleased with everything. Free internet. Great view.Genuine Hotels.com guest review
"Holiday Inn - Merchant Mart - great place"
It is a maze to follow to find the hotel lobby (hint: enter the building from the side, go down the hall, make a left, take the elevator up to the 15th floor, make a right and loop around until you see it). And that makes it a little bit time consuming to get in and out... but, the views are incredible, the rooms are huge, the food service is delicious, […] and the location is great! Read moreGenuine Hotels.com guest review
Hotel was convenient and had it's own extension road off the main roads so you're not as stressed about stopping at the doors. The lobby is on the 15th floor so there if its a busy day, if you are driving, you may want to park first or let the hotel handle luggage since it may be a while before you get back to your car. Print the directions if your […] driving, GPS doesn't work in the city. Self-parking is more than stated here and hotel won't discount if booked through this site. I parked 4 blocks away at a public lot for a lot less per day. Room was clean and nice. View was awesome if you book a view room. The hotel is only around 10 stories tall, but it sits on top of another building so the first guest floor is actually 16 stories high. Internet is free. No free meals. Read moreGenuine Hotels.com guest review
"Covenient to Merchandise Mart but unimpressed"
I travel frequently to Chicago to do business at the Merchandise Mart. In the winter, staying at this Holiday Inn is so convenient and the price is reasonable. The main lobby and lounge are decently decorated. However the guest rooms are not up to par for a downtown hotel. You feel like you are staying at 2 star hotel off the interstate in Indiana. […] I made the mistake of ordering room service once, and for $38 it was absolutely horrible. Chicago has way too many great restaurants to waste your time and money eating here. But aside from the lackluster rooms and bad food, the most irritating and disappointing thing about staying here is the apathy and unfriendliness of the people working at the front desk. It's not just one, but rather everyone I have dealt with (have stayed here more than 10 days on 3 different trips). I woundntp say anyone has crossed the line with rudeness, but no one has ever made me feel welcome to be there or given the impression that they like their job. Management needs to take a hard look at who they hire and try to find people who actually like working in the 'Hospitality' industry. My next trip to Chicago I will be staying at one of the many great boutique hotels in the area...and taking a cab to the mart. Read moreGenuine Hotels.com guest review
"Good hotel"
a little expensive for a Holiday Inn.. but it's Chicago... and it was nice, not much to eat around the hotel though, we had to taxi it for anything good.Genuine Expedia guest review
"Holiday Inn Mart Plaza"
I was slightly disappointed by the room at Holiday Inn. The lobby made you think that your were going to get a modern room, but I soon discovered that I was placed into an old room with outdated finishes. For the price I paid, I expected more.Genuine Hotels.com guest review
"Hotel was connected to the Mart - I never left the indoors!"
I was in Chicago for training so had little time to enjoy what Chicago has to offer. My hotel is connected to the Mart - where my training was - so I never had to go outside. This was great b/c the last day we had to check out and bring our luggage with us. I used the exercise room at the hotel and enjoyed a beer and app at the hotel bar, and both were […] up to my expectations. The bartenders were friendly and the treadmill worked great. I did some crazy pre-programmed hill run...very cool. Read moreGenuine Expedia guest review
""Will book again on my next stay""
My stay was enjoyable. Booked for business, but Holiday Inn Chicago-Mart Plaza was comfortable and relaxing.Genuine Expedia guest review
"Better hotels for the money"
This place is straight out of the 80's, even the hotel music ! All the info in the hotel says the bar is open until 2am, it actually closed at 12-- we were told "everything" is a misprint. The air conditioning unit in the room was VERY dirty. No valet, and the price to park was the same as other hotels in the citys' valet parking. Room service is non […] exsistant after 11pm Read moreGenuine Hotels.com guest review
"Great views of the city!"
Needed a convenient place near Merchandise Mart, and was pleasantly surprised how how beautiful the hotel was. Ask for a city view room. It was breathtaking.Genuine Expedia guest review
"Holiday Inn Chicago"
This guest did not leave a comment.Genuine Hotels.com guest review
"Holiday Inn Mart Plaza-don't do the breakfast"
This hotel was clean. Most of the staff was friendly, not the bar waitress. One bit of advice. Don't buy the package with the breakfast included. It says free breakfast, but it is actually a $20.00 credit for all guests in the room, NOT each guest. There were 2 people in my room and really nothing on the menu for $10.00 per person except coffee. The […] Breakfast buffet alone was $20.00 per person and the food was cold and not very good. Read moreGenuine Hotels.com guest review
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