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Location.
The Westin O'Hare is located in Rosemont, Ill., 1 block from the Blue Line train that transports passengers to downtown Chicago. Dunn Park's tennis and playground facilities are located less than 2 blocks away. The Donald E. Stephens Convention Center stands 4 blocks from the hotel.
Hotel Features.
A marble lobby features a waterfall, grouped leather seating areas and the sunken Lobby Lounge with plasma-screen television entertainment and a casual menu. The Bakery Counter serves fresh pastries, sandwiches and coffee. The Benchmark restaurant specializes in flame-broiled steaks and mesquite-grilled seafood prepared in an exhibition-style kitchen. A lobby flight screen displays airport arrivals and departures. The hotel's 24-hour business center houses 3 computer stations. A total of 45,000 square feet of function space accommodates events. Recreational amenities include the Westin WORKOUT facility that contains an array of cardiovascular machines, weight-training equipment, yoga mats and exercise balls. Spa services are provided by Martha's Vineyard which offers massages and beauty treatments. An indoor pool extends to an outdoor terrace. The hotel offers valet parking (surcharge)
The hotel provides complimentary shuttle service to and from O'Hare International Airport, 2 miles away. Shuttle runs every 30 minutes from 5:00AM - 7:00AM; and every 15 minutes from 7:00AM to 10:00PM. From 10:00PM to 12:00AM the shuttle runs every 30 minutes.
Guestrooms.
This 12-story property offers 525 contemporary guestrooms with refrigerators and microwave ovens on request, for a fee. All accommodations include LCD televisions. Coffeemakers are stocked with Starbucks coffee. Heavenly Beds are dressed with pillowtop mattresses, 230-thread count linens, and down duvets. Heavenly Baths contain granite vanities, dual showerheads with five adjustable jets, curved shower rods, and bathrobes. Laptop-compatible in-room safes are complimentary. High-speed wired and wireless Internet access is available (surcharge). Connecting/adjoining rooms are available.
Charges may apply, see hotel policy below
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 250 per stay
Early check-out can be arranged for an extra charge of USD 75
Late check-out can be arranged for an extra charge of USD 75
Self parking costs USD 25 per day with in/out privileges (a different rate applies for extended parking)
Valet parking costs USD 35 per day with in/out privileges
Air conditioning is available for an extra charge
Rollaway beds are available for USD 20 per night
Cribs/Infant beds are available for an extra charge
WiFi is available in guestrooms for USD 12.95 for 24 hours (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 for 24 hours (rates may vary)
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 250 per stay
Early check-out can be arranged for an extra charge of USD 75
Late check-out can be arranged for an extra charge of USD 75
Self parking costs USD 25 per day with in/out privileges (a different rate applies for extended parking)
Valet parking costs USD 35 per day with in/out privileges
Air conditioning is available for an extra charge
Rollaway beds are available for USD 20 per night
Cribs/Infant beds are available for an extra charge
WiFi is available in guestrooms for USD 12.95 for 24 hours (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 12.95 for 24 hours (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Show stay"
Stayed at Westin since it was the hotel the show was in. Nice airport hotel, could use more restaurant/bar options for it's size, but the surrounding area has Giordano's (great Chicago pizza) as well as a good breakfast/brunch place called Pancakes-Eggcetera all in walking distance. Staff was very friendly. Room nice.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Front desk did not request shuttle at 4:30am as requested.Genuine Hotels.com guest review
"Very comfortable amd clean."
Had a very pleasant stay. Room was very clean and attractive. Beds were so comfortable.Genuine Hotels.com guest review
"Was close to Stephens center and casino"
Very nice hotel which is going thru renovation.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Uber comfortable, but average service"
I love the Westin for their beds and shower heads, but while the service was polite, there was no feeling of trying to truly delight the guests. Food is slow to be served, whether in the restaurant or in room service. They got my order wrong, but it took so long, I was reluctant to return it to wait another hour for my room service. (I ordered a salad.) […] When my flight was delayed and I needed to book another night, they did not try to accommodate, but instead were happy to send me on my own back to hotels.com, just to stay one more night at the same rate. Read moreGenuine Hotels.com guest review
"great place to stay but overpriced"
I really thought there was nothing special about this hotel, and I could have saved a lot of money by staying at a super 8 or days inn, which are both still comfortable hotels but at a fraction of the cost of Westin. The rooms are nice, but like I said, there wasn't anything special about the Westin.. I would rather stay somewhere cheaper.Genuine Hotels.com guest review
"Good hotel. Will be great when renovation complete"
The rooms are undergoing a much-needed updating. Staff was extraordinarily polite and helpful. This Westin will be a gem when the renovations are complete. Until then, try to get a room on a renovated floor.Genuine Hotels.com guest review
"very comfortable"
Everythig is ok, and so comfortable, particulary room so clean and comfortable. but breakfast is not OK, more needs including toast, vegetable and so on.Genuine Expedia guest review
"Convenient for air travelers"
The hotel was conveniently located since we were flying out of O'Hare International. The hotel offered a free shuttle service. Friendly staff.Genuine Expedia guest review
"Great service"
Great reception service, even after parking issues, Janice took care of thingsGenuine Expedia guest review
"Great hotel for family"
Lovely hotel, family had a very good experience. Staff was friendly and pool was very pleasant.Genuine Expedia guest review
"great for conventions"
sadly the hotel did not have sheets to fit the bed. I understand the rooms were all booked due to the convention we all were there for but to not have enough fitted sheets for every bed in a hotel is a disgrace. The bed was creaky and a bit saggy and every time I rolled over the sheet would come off as it was not fitted to the mattress. The vending […] machine also needed repair as I lost a few dollars in it but the hotel did make that up when we left. The staff was for the most part very nice with the exception of the girl at check in. I think she was a bit stressed as it was so busy. They should have had more than 2 people on duty. The gate in the parking lot was messed up and we had to keep calling for help. It took someone 24 minutes to get from the hotel to the parking lot to attend to the situation. The bakery should have longer hours during important events such as this convention as many hotels guests were hungry and the pizza place around the corner made a great amount of money since the bakery closed. The prices are a bit high though. $8.00 for any sandwich is about $2.00 too much and that should be addressed in the future. The turkey sandwich while fresh was not worth $8.00 Read moreGenuine Expedia guest review
"Great hotel for a working trip."
Room was clean and quiet. Workout facility was very nice.Genuine Expedia guest review
"disappointed"
the rooms are old and run down. not at all what i expected for the westin. We'll be staying somewhere else next timeGenuine Expedia guest review
"Dissappointment to the Westin Brand"
The hotel was severly outdated and over priced for the shape it is in. The service and prices are what you would expect at a Westin property; and had the ammenities matched the service and pricing I would have been more than pleased. But the truth is they weren't on par with what I expect from the Westin brand. The room was out dated. The tile in the […] bathroom as well as the tub/shower unit was last updated in the early 80's at best (other than the shower head). Needless to say it just didn't feel clean. The bed was nice but the carpet, walls and baseboards showed a lot of wear which matched the look from the hallway leading upto the room leaving you to feel like you were staying in a run down property. It was very close to the L train as well as fine dining which we found convenient. Overall we had a great time in Chicago but I wouldn't stay at this property until they invested heavily in renovating the rooms. Read moreGenuine Hotels.com guest review
"Great hotel near the airport"
Good experience from all perspective. Stop asking me to write more...Genuine Expedia guest review
""Go Green, My Foot""
The Westin's current "Go Green" offer is a joke! They offer you one $5 coupon, regardless of length of stay in exchange for NO services. This wasn't just about refreshing the towels as you might think but no replenishing of coffee or tea, no cleaning the room or bathroom or making the bed, etc... Nada. Ya, The Westin's "GO GREEN" inititiative is all […] about generating more GREEN alright. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"$35.00 a day for parking?"
Very disappointed with the $35.00 a day to park. Staff was very professional and well trained. $3.00 for a Starbucks coffee is acceptable but $5.50 a cup for coffee in the cafe was way out of line.Genuine Expedia guest review
"Comfortable stay close to O'Hare"
The rooms were beautiful and the bed very comfortable. I had forgotten my toothbrush and was surprised when, after waiting in line at the front desk for quite some time, I was informed that they were out but I could buy one at the gift shop. Didn't want to pay $5 for a toothbrush I was only going to use one night! I didn't use any of the facilities […] such as the gym and pool, so can't comment on those. If you need a hotel near the airport I would definitely recommend the Westin. Read moreGenuine Hotels.com guest review
"Close to subway"
As previous reviewers have stated the hotel in general and specifically the rooms are worn and need to be updatedGenuine Expedia guest review
"hotel stay"
it was a great experienceGenuine Hotels.com guest review
"like my home"
Very nice hotel, the comfortable bed made me sleep very well. The shuttle is good too. I love it very much.Genuine Expedia guest review
"Nice hotel but don't count on the free shuttle"
Everything was lovely except that the shuttle from the airport, which we were told runs 24 hours a day, every 30 minutes, never came. We waited from12:30 until 1:15 a.m. after long flights and ultimately had to take a $22 cab ride to the hotel. In our exhaustion we didn't ask for a receipt. The gentleman on duty was very nice about it and promised to […] speak to the manager but in the morning a new person was at the desk, had no knowledge of our situation. When she called the manager, the manager refused to reimburse us because we had no receipt. The manager would not even come and speak with us face to face. For a hotel that wants to be considered high end, this is not the kind of service one expects. Read moreGenuine Expedia guest review
"Probably a better stay for business than pleasure"
The visit was ok for the money...The music in the lobby was way too loud and I wondered what market research that was based on. Even very early in the morning and very late at night, the music in the lobby was above conversation tone...in my book a capitol NO NO. The rooms were quiet but the door closers were zero sum...always very loud each and every […] time other guests left or entered their rooms. The maid service was very friendly, professional, and accommodating. The breakfast bar, and restaurant service was excellent is to be expected in the Chicago area Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very Clean"
Nice place to stay, very spacious and on a convenient location. Lot of nice dinner places around area. Park and ride is walking distanceGenuine Expedia guest review
Everything about this hotel was great. The only minor complaint I have was the internet was a little expensive at $12 a day when several other comparable hotels have it for free. Besides that everything was great. Room was very comfortable and staff was very friendly. I used the hotel gym and it was great, large for a hotel gym and had everything I […] needed. Read moreGenuine Hotels.com guest review
"Good Hotel"
Good Hotel. Heavenly bed was, indeed, better than other hotel beds.Genuine Expedia guest review
"Nice for ORD!"
Good service and clean facility. Great location and easy shuttle service to ORD.Genuine Expedia guest review
"Great Hotel and Good Price"
Upon arrival we were greeted properly but the lady behind the desk for knowledgeable she wasn't very friendly. The conserige was very helpful in more ways then one upon opening the door to the room had to call for maintance there to have the room dusted (being I'm an asthmatic). I called down and requested another luggage rack be sent up there were […] three people in the room was told it would be sent up but no arrival there were several things I requested and no response, I had to request some hand towels the day of check out it took over and hour to receive them had to make a call back asking how long it would take to get them I received a call later that they would take off 25.00 for inconvience (nice). There were issues but we enjoyed staying there we were not in the downtown area where we usually stay with all that hustle and bustle, the shuttle was good getting to and from the bartender was great and informative. I would be glad to come back for a stay in the future, We shopped around the price for a room was extremely high but you were in my ball park Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Pretty good ExperienceGenuine Hotels.com guest review
"Walk into relaxation"
I think my granddaughter would have stayed a week for the comfort of the beds! Really nice hotel and very helpful staff. I would reccomend it to everyone. An excellent value.Genuine Expedia guest review
"nice place"
We were going to the Steven's convention center and the hotel was in walking distance. Included in our package was breakfast it was great. Fresh fruit, omlets to order, buffet as much as you want to pile on your plate. The drapes in the room had some small stains, and the air handler was a little noisy but other than that the staff was great, service […] was quick and efficient. Read moreGenuine Expedia guest review
"Perfect for a weekend getaway to Chicago"
Great experience. The staff was very helpful in answering our questions. The housekeeping forgot towels once and didn't always fill up the coffee bar. But overall we had a lovely stay. Loved having the bathrobe! We were worried about all of the guests being stuffy since it is a 4 star hotel....like we would feel out of place or something. However, all […] kinds if people stay there and we fit right in the mix. The workout room is also fantastic! We also loved the cta transit was in walking distance...and Giordanos was right around the corner!!! I almost forgot about the Starbucks in the lobby. We received vouchers that could be uses for the buffet style breakfast or at the Starbucks. We had Starbucks breakfast in bed the entire time. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Wouldn't recommend."
No directions for parking when you arrive, handicap parking however double doors had no assistance for opening for handicap users.Genuine Expedia guest review
"Not up to Westin Standards"
Was surprised how dated this property was for a Westin. Staff were excellent especially Lissy, a customer service agent at the front desk. She assisted me in changing the room when i reported the stains on the carpet and the very worn look of the furniture in the room. Staff were great; hotel needs a major refurbishment. Buffet breakfast, included, […] was disappointing. Very little choice. Read moreGenuine Expedia guest review
"Comic Con 12"
when i called they said that they had shuttle service to the Donald Stephenson's Convention, and that was not true. also when we called they said we could check in at Noon, and we weren't able to check in until 1:30pm. Housekeeping came to the door around 8am, too soon.Genuine Expedia guest review
YESGenuine Hotels.com guest review
"Great hotel for all with easy access to the city!"
We stayed at the Westin for three nights with two adults and two teenagers. The concierge was absolutely fantastic, helping us to navigate the blue line into the city, and sharing restaurant ideas as well. The hotel was great for what we needed. It was clean, comfortable, and the pool and workout facilities were better than average. My only complaint, […] and it's minor, is that the carpet needs to be replaced throughout the lobby and other areas of the hotel. For a hotel as nice as this one, the carpet really makes it look old and dirty, and it's not. Replace the carpet! Also, if you can get a deal including free breakfast, it is worth it to eat your morning meal at the hotel. Our kids loved the breakfast buffet and it really was top notch! I would recommend this hotel, both for business travelers and for families. Read moreGenuine Expedia guest review
"GREAT staff, good location, but just alittle worn."
I was here for 2 days on business and the hotel was very conveniently located to both downtown and the burbs. Staff was fantastic from the time of my check in until my departure. The hotel is nice, but alittle worn. . .for example, I was given an upgraded room for being a rewards cardholder, (they also gave me free parking), but the towels were extremely […] old and the room smelled musky. My biggest pet peeve is a shower that doesn't drain, and I was standing in 2 inches of dirty water by the time I finished showering. . . .URGH. . . HATE THAT!!! Some of the furniture could be replaced and my room clearly had a refrigerator at one time, but it had been pulled out of the cabinet and there was a big empty space there. I ordered room service one night and the food was great, hot and delivered promptly by a very friendly staff member. I would stay here again, but ask upon arrival for one of their newly renovated rooms. Read moreGenuine Expedia guest review
"Too Much Money - not enough frills."
For the money - would not recommend at all. Our nightstand lights didn't work, the carpets were stained, there was terrible caulking around the toilet, there was absolutely no frills! We've stayed in much cheaper hotels with breakfast, cleaner rooms, fresher decor, microwaves, fridges and no stress for spending so much hard-earned cash!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Room was clean, very quiet (no airport noise). Poor service throughout stay. Front desk did not provide friendly greeting (no eye contact, did not seem interested in helping us). I could not believe this, but the shuttle bus flat out refused to give my wife and I a ride to the "el" stop, just two blocks away, stating it was just for airport runs only. […] Breakfast service was good. Overall "2/3" rating.....due to the people who worked at the hotel, and the poor service, which is indicative of poor management (I heard several other guests grumbling about the poor service while in the hotel lobby), doubtful I will be back. Check in date: 7/13/2012. Check out date: 7/15/2012. Read moreGenuine Hotels.com guest review
I felt I should not of had to pay for my room due to the fact I changed rooms twice because the carpet was wet in both of them.Genuine Hotels.com guest review
"clean close to blue line"
nice poolGenuine Hotels.com guest review
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