Motel Santa Cruz

worst motel ever hookers everywhere drug deals everywhere

Genuine Hotels.com guest review

Staff was very unprofessional. And I did not feel completely safe there.

Genuine Hotels.com guest review

Wouldnt recommend.

Genuine Hotels.com guest review

The rooms weren't bad just didn't feel clean at all. We thought it would be walking distance to the boardwalk but it wasn't . Also in a sketchy part of town so we didn't sleep well

Genuine Hotels.com guest review

When I First Got There I Was Disappointed, But The Room Grows On You. You Basically Pay For What You Get. The Hotel HaS Allot Of People Living There Permanently. The Surrounding Neighborhood Is Guetto But It Is Really Close Top The Board Walk.

Genuine Hotels.com guest review

Warning! Do not check-in. Unless you can handle following. Bad smells, intersecting traffic noise, dirty towels, sagging beds, dirty n noisy air fans, people smoking n talking loud outside hallway. We had to getout 1:00am, it was worst experience.

Genuine Hotels.com guest review

The gal that checked us in was sweet as pie and very helpful. Once we checked in we went to the beach; when we return we tried to use the free wifi that the hotel advertised but it did not work in our room. The owner/manager rudely stated that it was working in the office and that our only option was to move to a room on the opposite side of the hotel, […] so we decided to just go without internet. The next morning I took my service dog out to use the bathroom; I was absolutely shocked to see that the motel had no where for dogs to use the bathroom. I eventually found a bark covered area in the front of the motel that my dog could use. The owner/manager came out in her pajamas screaming that my dog could not pea there. I stormed off because at this point everything that the motel had advertised from free wifi to being pet friendly was obviously a lie just to get patrons. Upon checking out I was again confronted by the owner/manager stating that I had not registered my dog, which I had. I showed her my dogs service dog ID and informed her that the gal that checked us in knew about the dog and had seen her ID tag, so it was not my fault if she failed to note it on the chart. Needless to say I will NEVER stay at this motel again. Santa Cruz was awesome, but this motel SUCKED. PS... My feet stuck to the floor every time I took a step and the bath tub was obviously not clean. Read more

Genuine Hotels.com guest review

at check in our room was not clean whatsoever. the bed linens hadn't been changed [but the bed was made!!!], the toilet hadn't been cleaned and there was only one [USED] towel in the bathroom. when we asked to have our linens changed, the front desk was incredibly rude to us. after we went out around town for the evening, we came back to vomit all over […] the stairs [which was never cleaned by any staff, by the way. I finally filled one of the rooms trash bins with water to wash it away], as well as a resident meth dealer asking if we wanted any of his stuff. the next night, I had to call 911 because 3 men were threatening each others life in front of my window. the police came & arrested the individuals. when I told the front desk about the incident, they were once again rude & did not care. this is a disgusting motel for drunk & druggie locals, please do not stay here! Read more

Genuine Expedia guest review

Very rude front desk lady would not even show her face just yelling from the back because we tried to check in early, she gave us the smallest room until we complained and got the next door room that was the same price ,and got an attitude when we did ask for the room exchange

Genuine Expedia guest review

This is a filthy, disgusting hotel. No one should sleep in a room this disgusting.

Genuine Expedia guest review

One of the worst places I've stayed!

Genuine Hotels.com guest review

The place was a dump for the most part. the towels were thin and worn. The sheets and blanket on the bed was also thin and worn. One night we we woken up by screaming and yelling coming from the room downstairs, I was waiting for gunshots. It was close to the boardwalk that is it's only plus. It was a late booking and one of the few places with a vacancy […] and I now know why. We would never stay there again. Also the safety lock for door was broken off. We blocked door with suitcases. Read more

Genuine Expedia guest review

The Expedia ad said it had a continental breakfast but there was none offered. The smokers would stand right outside their rooms and smoke and it would carry into our nonsmoking room. There was no closet rod or place to set up a suitcase. Had to use the bathroom vanity. Very dingy and in disrepair.

Genuine Expedia guest review

Smelled grossed! So disgusting in those rooms. Poor cleanliness. One of the rooms toilet didn't even flush?! Why would you have people stay there when the toilet doesn't even flush?!

Genuine Hotels.com guest review

Did not like it, there was no room & no closets, not enough towels and noisey we couldn't sleep.

Genuine Hotels.com guest review

The rooms are in poor condition and very small. The shower was like standing in front of a fire hose. there were cigereete butts on the ground, steps and in the hallwaystowels are worn so thin you can see though them. The TV remote had no battery door so the batteries kept falling out. I would NOT reccomend this place to my worst enemy!

Genuine Hotels.com guest review

Dirty dirty dirty. Worst sleep I've ever had due to the domestic violence in another room. Parties in the parking lot. Loud music. People coming & going at odd hours. Did I mention dirty??? We actually went to cvs & blunt a can of lysol disinfectant spray and drenched the room. Never again am I staying there let alone recommending this place to my friends […] & family!!!!! If I could I'd give it 0 zero stars !!! Read more

Genuine Hotels.com guest review

I would rather sleep in my car and save the money..

Genuine Hotels.com guest review

Couldn't have been more disappointed or terrified in one night. I've stayed in not so fancy places before, but there is NOTHING comparable to this dump. It should honestly be burnt down; don't believe me? Type in "Motel Santa Cruz" on Google and see the 15 reviews that literally explain how our experience was. From the unprofessional service, dirty […] room with gang writing and stains everywhere, to loud neighbors (99% sure it was a drug deal), to the loud traffic... we slept with the TV on until 5 am to TRY and drown out the noises from the neighbors/streets. Walls are so thin I swore someone was in my room. DO NOT STAY HERE unless you don't mind prostitutes and drug deals going on outside of your CUT screens on the windows that don't even lock all the way. Burn the place down. Would've rather stayed in a tent. I almost want to complain to Expedia for even having such an awful place on their list... all this coming from a person who can't stand people who are picky/write reviews. Read more

Genuine Expedia guest review

The only good thing I have to say about this place is that they had a room available when we needed it. Drunk, potsmoking guests, seedy area, not so clean. Go somewhere else!

Genuine Hotels.com guest review

The inside was 10X worse than the outside. Just to mention a few items there was hair on the pillows, the sheets were dirty, and there was holes in the wall...ewwww, eeeewwww! Slept in my car instead!

Genuine Hotels.com guest review

This Hotel was way to expensive for all the horrible things about it. The people at the front desk didnt speak english. I ordered a non smoking queen room and got a smoking room with I guess you might call a queen but didnt feel like a queen felt like a full. WE walk into the room and there were covered paint spot where holes resided then walked into […] the bathroom lets just say you would never want to use there bathroom. There was a hole in the door and a whole in the wall where you sit on the toilet. Then in the shower there was used soap bar still in the shower so it had not been cleaned. I went to put the towel on the floor to clean up the water the dog drank from and there was makeup all over the towel and the girl who came to bring us new towels said "No its clean you put it on the floor no new towel just put on floor". Then she rolled her eyes at us when we told her about the soap in the shower and she said shower clean its just stains from shower. I did not shower in that place bugs could of came out for all I know. The room smelled so bad when we went to open the window there was no screen so people could of just came in and robbed us. It is a good thing we brought our own blankets because the ones they have had not been washed they stunk so bad it make you want to throw up. WE went to use our tv and the remote doesn't work so you have to use the buttons on the TV which I can live with but still very inconvenient. I wish I could get my money back so bad or a cheaper rate it was the worst hotel I have ever stayed in. I would never recommend this place. The only good thing about this place is you could see the boardwalk from our side other then that it was nasty oh and they accept dogs good thing only reason why we stayed there. Read more

Genuine Hotels.com guest review

I am used to stay in cheap motels, but this place was just horrible. It was dirty, the bed was sunken in the middle, the pillows were horrible, the towels were so thin they wouldn't do the job , the street was really noisy. The place was very dirty, smelled bed, and to have an idea the soap in the bathroom was already used. When we found a new, sealed […] soap, it broke into a million pieces, horrible soap. I don't mind cheap, but this was way too much. Plus, it wasn't cheap at all, the weekend we stay was very busy, they were having a marathon in Santa Cruz, so we paid a very high amount, but still cheaper compared to other hotels in the same city on that weekend. I strongly suggest to pay a little more to stay at least in a more decent place. This was terrible! Read more

Genuine Expedia guest review

bad hotel...was scared to stay there deadbolt was broken off like somebody had busted the door in...room wasnt advirtised correctly...was a dump...do not go there...i could have stayed at my other hotel for 5 dollars more but wanted to try something different ...ugh...waste of money

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Well the pictures on the website do not accurately represent the room interiors, to say the least. The bed in our room must have been 20 - 30 plus years old with springs literally sticking up. No tv remote. Major overhaul is needed. Holes in the drapes. Only 2 bath towels per room. Funky and old pillows. Not even the price will bring me back to this […] motel. Owners - spend some money and put in some elbow grease and make your place rentable. Afterall you call it Motel Santa Cruz...Shouldn't it reflect better on the community..? Read more

Genuine Hotels.com guest review

DISGUSTING. Hair in the bed sheets, felt crusty the blanket smelled. The carpet looked filthy. The toilet seat had cracks all over it. The head board was so old and had engravings carved into it. We were there an hour looking for different hotels online. The owner yelled at me to get out that he wasnt going to give me a refund. HORRIBLE BUSINESS. extremely […] rude. Honestly wouldve rathered to sleep in my car for 3 nights than stay there. We got a refund through hotels.com thankfully. We stayed at the unniversity inn. SO much better highly recommend it:) Read more

Genuine Hotels.com guest review

Rude people very unorganized after two days stay they moved us out of the closet they put us in and into a real room. Banging on the door before check out demanding we vacate in five minutes even though we had another night pre paid. this place sucks.

Genuine Hotels.com guest review

I have stayed at many other hotels in the area for about the same price and this was so much worse then any other. It looks like it has been remodeled 10 times and the wiring is not even in the wall and the towel racks were broken. The door to the room have about an inch of play when it was locked which does not make you feel safe. The room was super […] small which is ok but you couldnt shut the bathroom door! It is very run down and not in a good part. My girlfriend would not even walk to the car during a busy saturday due to being scared by the people surrounding the hotel. The reason for my review is for the fact that if I would have known this before I would have spent a couple more dollars and stayed somewhere where we felt safe and comfortable. Please read this before planning your trip there. I would NEVER stay there even if it was free. Read more

Genuine Expedia guest review

Room smelled, beding had cigarete burn holes. When asked if they had ice machine, was told yes on 2nd floor and they handed me a pastic bag, looked like what my newspaper comes in on a rainy day :( Dont waste your good $$$

Genuine Hotels.com guest review

The worst hotel in Santa Cruz, the sheets were durty, the bed was falling apart, and the door to the room would not close all the way. When asked for a refund they refused. NEVER NEVER USE THIS MOTEL. AWFUL AWFUL AWFUL.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It feels like a literal hole in the wall

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It's a place to stay, thats all. I asked for a ground floor room, they gave me 3rd floor and there were lots of vacant gound rooms available. Blankets have cigarette burn holes and knife slits in the no smoking room we had. No place to hang clothes. One towel for two people the thickness of a piece of paper. Asked for ice, they said its on 2nd floor […] but forgot to mention we have to pay for ice and get no bucket to put it in. Stay at your own risk. Read more

Genuine Expedia guest review

Still itching from bad bed bugs one week later. Not a great area, not great walking distance to anywhere, poor amenities and rooms. Felt a tad third world. Very dissappointing & WOULD NOT recommend to anyone - not even for 1 night stopover! & certainly not for any longer.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Prezzo esagerato per un motel cosi scarno, all'apparenza sporco, mal conservato e mal tenuto. Lenzuola lavate ma macchiate, asciugamani insufficienti e in generale una immagine di sciattezza.

Genuine Expedia guest review