Book online or call 1-866-539-0036 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
This downtown Santa Cruz hotel is located near Pacific Garden Mall and Town Clock.
Hotel Features.
Best Western All Suite Inn has a spa tub, steam room, sauna, and fitness facilities. Business amenities include complimentary wireless Internet access and 570 square feet of meeting space. Guests are served a complimentary breakfast each morning. The front desk can accommodate dry cleaning/laundry needs and a safe deposit box is available. Self parking is complimentary as well as garage parking.
Guestrooms.
Amenities featured in the hotel's 77 guestrooms include microwaves, refrigerators, and coffee/tea makers, and free local calls. Guestrooms have cable/satellite TV with premium channels. Business-friendly amenities include complimentary wireless Internet access and a 24-hour business center. Bathrooms provide hair dryers. Rollaway beds and cribs (infant beds) are available upon request.
You’ll be asked to pay the following charges at check in or check out:
Deposit: USD 100 per week
Late check-out can be arranged for an extra charge of USD 50
Rollaway beds are available for USD 10 per night
Cribs/Infant beds are available for USD 10 per night
| Stay connected |
|
|---|---|
| Food and drink |
|
| Things to do |
|
| Working away |
|
| Services |
|
| Facilities |
|
| Home comforts |
|
|---|---|
| Sleep well |
|
| Freshen up |
|
| Be entertained |
|
| Stay connected |
|
| Hungry? |
|
| Other stuff |
|
You’ll be asked to pay the following charges at check in or check out:
Deposit: USD 100 per week
Late check-out can be arranged for an extra charge of USD 50
Rollaway beds are available for USD 10 per night
Cribs/Infant beds are available for USD 10 per night
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Not the best"
When I booked this hotel, the rating was 4 out of 5 stars...well it's more like a 2 out of 5 stars. Our first room was on the second level and had no air flow from the window as it sat above the mini courtyard for the hot tub (there is NOT a pool here) the noise from the street traffic was terrible. We visited late April, Santa Cruz was cool and breezy...but […] we were in a room having to run an air conditioner because of the noise. I switched our room, which was considerably cooler in general...but there was no screen on the window and the hotel staff was not concerned about replacing it. The hotel was clean and the breakfast was good (standard hotel fare) but its on a very busy corner and no pool. Read moreGenuine Hotels.com guest review
We've stayed here before and would stay here again, however this last stay was a nightmare. There was a complaint about smoking in our room, which there wasn't any due to my wife being 7 1/2 months pregnant and I'm in a hotel room duh,well what had happened was I was sitting on my vapor pen unknowingly and it had been going off in my pocket, front desk […] clerk came to inform me of complaints and that I was being charged for the smoking fee, even after I explained. After talking to desk clerk he told me that I was being charged but was still allowed to stay. Well when we got back in at 2:30 am after a concert the security guard informed us that we had to leave. So now not only have I paid in full for a room I can't stay in I'm also getting charged 368 on top of that. I came back in the morning to explain what happened and contest the charge with the manager, who was a great manager, and she totally understood and went to check the room herself, she said that there would be no extra charge for smoking because she could tell we hadn't been smoking and understood about my pen being accidentally turned on. I will definitely return I love the place but just really sucks that we even had to go through all of that and with my wife being pregnant that really added to my irritation level, and I still paid for a room that we didn't get to stay in. Read moreGenuine Hotels.com guest review
"Bad staff makes clean hotel a bad stay"
The hotel was clean and in a good location, but the staff was so disappointing that I will never stay here again. Not sure if it's bad staffing or under staffing, but upon arrival we had to wait almost 15 minutes to check in. Check in is at 3pm and we arrived after 4pm. Lots of people were sitting around waiting for their rooms which were not yet ready. […] Luckily our room was ready to occupy and was mostly clean, but there were a few hairs on the floor behind the bathroom door. We asked for a bottle opener and they explained that they did not because people do not return them. My suggestion is to buy them in bulk, because a Best Western Plus should have such things available to their guests. When we returned to the hotel that night we could not get the electronic key to work at the front door, and had to knock on the door until a unhappy employee let us in barking at us that we should have used another door. Put a sign up if that door should not be used at night! At check out we had to wait another 15 minutes for an employee to finally show up at the front desk. She had an aloof attitude and never apologized for making us wait. There are plenty of places to stay in Santa Cruz and this is not one of them! Read moreGenuine Expedia guest review
"Poor maintenance"
The front security lock was missing. The cabinet door to access the refrigerator was broken. The towel rack fell off!! There was a HUGE orange stain on the carpet.Genuine Hotels.com guest review
Unfortunately, woke in morning with small cluster of what looked like bug bites on elbow. Noticed mattress not enclosed, only thin flat pad with flat sheet on top. Pillows not enclosed, only pillow case. Mattress bit worn as well. Checked in Friday. Saturday night no parking available. Parked 2 blocks away. Heard other guest had same problem. Upside: […] Hotel had functional necessities. Practical location. Very courteous and helpful staff! Read moreGenuine Hotels.com guest review
"Sleepless in Santa Cruz"
The design of the room is flawed. Who put's a skylight over the sleeping area and then have a broken blind to block the early morning sunlight? The queen beds are a full sized beds and no way near a standard queen. The toilet has the loudest flush I have ever heard. The sound was so loud that it hurt my ears to flush. The online amenities described […] the facility as having a pool, which is a stretch by any means. In my book, a hot tub/ spa doesn't rate as pool. Save your money and book elsewhere. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Best Western All Suites Inn"
Although the room was large, with all of the amenities of a suite, there were some major problems. The bed was very hard and uncomfortable...so much so that I slept on the couch the second night of our stay. The other issue was the heater/air conditioner. Luckily, we didn't have to use it frequently, but when we did use it, it was loud enough to disturb […] sleep. It sounded like we were inside a factory when the heater/air conditioner was running. The staff was friendly and helpful, but due to the problems we experienced we don't plan to stay here again. Read moreGenuine Hotels.com guest review
"very large room, but dark, dingy & filthy"
Quite simply, the room creeped me out. I was glad we were only staying for 1 night & couldn't wait to leave. Polite staff & ok breakfast though.Genuine Hotels.com guest review
"street noise, giant stain on chair, place to sleep"
This place is an overpriced place to sleep, would not return.Genuine Hotels.com guest review
"Bom só para dormir"
Se você procura um local de descanso na praia esqueça e bom somente para dormir.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
