Candlewood Suites Austin-South

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel and it's location are a great deal for the price, you can get downtown within 5-10 minutes and pay about half the price of an actual downtown hotel. However, I booked this through Hotels.com and I didn't read the booking very closely. I booked a non-smoking room but upon arrival, I learned that the hotel was full and they had to give me a […] smoking room. Both Hotels.com and the hotel manager told me that no booking can be guaranteed when using a service like Hotels.com- it is all subject to availability. This is fairly disappointing and I will reconsider using a service like Hotels.com in the future. Sleeping in a smoking room was less than ideal and have everything (clothes, luggage) reek of smoke after we checked out was disgusting. Read more

Genuine Hotels.com guest review

This hotel was not too bad. I got a good rate online. I enjoyed the fitness room and the fact that the hotel had accomodations for their guests to go to a larger facility if need be. I was not expecting the smallness of the queen suite. I thought it would be a little bit larger, which is really my only complaint. Our microwave did not work when we arrived […] and I had to put in a request to have it replaced, which they did immediately. I had read that they were doing upgrades for the rooms, which was not true (they will not be upgrading until after the new year). The place was overall safe, warm, and a good distance from just about every point in Austin!! Read more

Genuine Hotels.com guest review

I was more impressed with my stay at Candlewood Suites in Austin than I thought I would be. Being that it was the last hotel available during SXSW music and film conference, I had my concerns. The room was very clean and had all the comforts of home...a full size fridge, mini stove, dvd player, free internet access and was modernly decorated. The staff […] was friendly and helpful and I was never pestered by housekeeping. The only problem I had was the complete lack of taxi availability, which is not necessarily a reflection on the hotel but on the city of Austin. The location was convenient but the interstate traffic was loud when I opened my window for fresh air. All in all, I was very satisfied with my stay. Read more

Genuine Hotels.com guest review

Overall, the staff was very attentive and if we ever had any questions or needs they were there immediately to help us out. The rooms, though unexpectedly smoking rooms, were very comfortable and convenient; everything was well maintained and the bedding and all appeared to be clean. If you are needing a good, safe place to stay during your trip to […] Austin, this place is not too far from downtown and is a quality location to lay your head down. Read more

Genuine Hotels.com guest review

I was suppose to have a non-smoking room but was giving a smoking room and the manager at Candlewood was not willing to provide me with any compensation. The room smelt really bad, do not stay there.

Genuine Hotels.com guest review