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800-246-8357This call is free. 24 hours a day; 7 days a week.
Charges may apply, see hotel policy below
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Breakfast is offered for an extra charge of USD 13.95 for adults and USD 6.95 for children (approximately)
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 150.00 per pet, per stay (maximum USD 200.00 per stay)
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Air conditioning is available for an extra charge
Breakfast is offered for an extra charge of USD 13.95 for adults and USD 6.95 for children (approximately)
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 150.00 per pet, per stay (maximum USD 200.00 per stay)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"it was fine"
Overall the room was OK. Nothing spectacular or outstanding. The pictures were nicer than the actual rooms and for the price I think I would have been happier in a cheaper hotel like Fairfield inn etc. It appears to be a "new look" but felt old. It was very convenient though and it suited its purpose.Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you for taking the time to review our hotel. I appreciate your feedback as we review all feedback to ensure we move forward and strive to provide "authentic hospitality". We look forward to your return visit to our hotel while in Austin. Bryan Heintz General Manager
"They think of everything"
I stayed here over the holidays while visiting my family. It had everything I needed. Now, if you're talking "wanted" like room service, non-lumpy bed, luxurious bedding, it does not have these things, but for the money it's a very good value.Genuine Hotels.com guest review
The layout and rooms look and feel more like university dorms or 1970's apartments. We arrived at night and were briefly shown a bad copy of the layout of the property with a brief "your room is in this building". Was not given copy then went out to find my building. Property is very low lighted at night and after going through 2 buildings as the signage […] is non existance by the entrances. It took me 30 minutes to find my room. Other members of our group found the property fondly and enjoyed the extra "apartment feel" Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback regarding signage, we will be addressing that in the new future. I am glad to hear your group enjoyed their visit. We will be renovating at the end of 2013 so please come back we would love to host you.
"High Potential But Not There Yet"
This hotel is nice and it could be fabulous. However, when I got to the room my wife found urine on the toilet. Yes, actual urine. I must say that the hotel attendant (I think his name was John) was spectacular. He came to the room within 5 minutes and disinfected the whole place. So many things about this hotel are awesome but here's what's not: 1. […] They only have one person at night who has to be everything to everyone. Luckily for us John is one of the best attendants I have ever seen at any hotel and I travel a lot. 2. Thier house keeping staff needs to have periodic inspections to make sure that everyone is on thier Ps and Qs. Otherewise I would have gave this hotel all 5s Read moreGenuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for providing us with your valuable feedback. We will share with the team and can only grow upward from there. We apologize for the negative housekeeping experience and hope that you will come back for a second visit to show you that is not our typical standard. Have a great remainder of 2012!
NOT HYATT PLACE ...Genuine Hotels.com guest review
Response by HYATT house Austin/Arboretum Thank you so much for the feedback, was there anything specific that stood out you would have liked to see? It's through feedback as such that allows us to improve on a daily basis. I wish you the best in 2012.
"Very good for what you pay"
There are better hotels, but you pay more for them. This was nice enough, but not on a par with a Courtyard Inn or a Garden Inn, but better than a Holiday Inn Express. Feather pillows were a nice touch, and my kids loved the hot tub and breakfast.Genuine Hotels.com guest review
"It's been better"
We usually stay at this hotel when we visit family... We are usually satisfied, except this time there weren't towels in the room and the breakfast was less than stellar.... I was a little disappointed with this stay.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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