La Quinta Inn Austin Oltorf

This was a poor choice. Did not get a nonsmoking room as requested they did move us to another hotel. But we bailed on that one too.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room was not clean. After walking around barefoot in the room my feet were black and maintenance had to be called to unclog the drain. Repeated attempts to get them to clear the drain prevented me from showering. Front desk people were not friendly. La Quinta brags they will check you in early if their is room. The front desk clerk would not be bothered […] to even look and sent us away for an hour even though there was no one else in the lobby. It appeared to be nothing more than lazy. Read more

Genuine Hotels.com guest review

I would never recomend this hotel to anyone. First we requested a room with a king bed but there were none available because the rooms had not been cleaned by the maids that day.When we got up in the morning we could not make coffee in the room because the coffeemaker did not have all of its parts. Carpet was dirty. Stool wouldn't flush properly. The […] list is endless. People from a third world country might have been satisfied. MY BILL FOR THIS ROOM SHOULD BE ADJUSTED!!!!!!!! Read more

Genuine Hotels.com guest review

Room had leftover trash in it. Bad area. Truck window was shattered, and stereo was stolen. Terrible customer service, didn't help at all while trying to contact authorities.

Genuine Hotels.com guest review

We couldn't find any other place to stay after making a reservation through Hotels.com. The hotel gave us a smoking room. The place was filthy. This is 1 star low end motel. Breakfast was skimpy, sheets were dirty, broken beer bottles in the parking lot, nasty carpet. We wore our flip-flops in the shower. I could go on but will stop. We felt that we […] didn't have any choice but to keep the room since it did have 2 beds and everything else was full. I don't think Hotels.com should even have properties this bad on their lists. Read more

Genuine Hotels.com guest review

My experience at this La Quinta location was perhaps the worst hotel experience I have ever had...including 3rd world countries. Not only was this location FILTHY, the front desk person was incredibly rude. This person should not be in the service industry. She has not the faintest concept of customer service. The room they gave me was a smoking room […] even though I had reserved non-smoking. It smelled beyond foul. It was a double bed room where both beds still had the sheets from the previous guest. The carpet had years of grime plus some questionable "foreign" matter by the bed. I had read previous reviews on this location and they were not good. I decided that it could not be that bad as it was a La Quinta hotel. I could go on with further details of the treatment I received but the message is the same. DO NOT STAY HERE... Read more

Genuine Hotels.com guest review

This is a Motel from the 50s or older, not a Hotel like regular La Quintas The bathroom floor was filthy, the light switch either turns on a light or the TV, not both. The door jam in the bathroom looked dirty (i do not want to guess from what) The roof overhang was rotting away from dripping water, although it had not rained here for many days. And […] the price, outside of Austin, is horrendous compared with in-town hotels Read more

Genuine Expedia guest review

Check-in was as expected. Room appearance overall was fine for the class of the hotel. However, regardless of the class of hotel, there is absolutely no excuse for the poor housekeeping, poor oversight and utter disregard of management towards the mold and filth I experienced in the bathroom of my room. When asked how my stay was the next morning, I […] politely responded both with the positives of the room and the negative of the cleanliness issues in the bathroom. Morning desk attendant asked for my contact information so that the hotel manager could call me to discuss the situation and offer her apologies. That was four days ago, and I have yet to hear back from her. General attitude of this hotels management is very obviously devoid of concern over customer satisfaction. I strongly urge all who read this post to consider other option options when selecting a hotel of this class in this area. Read more

Genuine Hotels.com guest review

this hotel is falling apart and is in terrible shape. I was upset and would never go back there....

Genuine Expedia guest review

Door didn't open right. Staff out of it.nbreakfast pitiful

Genuine Expedia guest review

The air conditioner was noisy. The bathroom door hinge was off so you couldn't close the door. You had to hold down the handle for the toilet to flush. Breakfast was terrible, nothing there by 9:00. Awful stay....

Genuine Hotels.com guest review

This is the worst hotel ever. Do not stay no matter what. I have stayed anywhere this horendous in my life. Blow it up and rebuild!

Genuine Hotels.com guest review

We called for a refund and left for another hotel. Called ahead--they said to check in after 1. Showed up at 3 and they were telling other people that rooms weren't clean yet, but they gave us our key. Went to the room but it smelled like an ashtray. Called the desk to remind them we'd reserved a non-smoking rm and we were told that 243 WAS non-smoking. […] Wrong answer. Put on hold for 10 min, finally went back to lobby. Frazzled clerk told us to wait for a maintenance guy to show up to ozone machine the room and "suck up all the smoke". Insisted on another room and had to wait another 45 min till a room was cleaned. Got up to the new non-smoking room and noticed the smoke detector had been cut off of the wall. That's when we called Expedia to organize a refund and left. The clerk copped some serious defensive attitude with my wife as we left. They were having a bad day apparently, but instead of working it out like pro's, they jerked us around and gave US a bad day too, so we cut our losses. These schlubs weren't worth the trouble. Read more

Genuine Expedia guest review

When we finally got to this new location, the clerk gave us our room key and we went up to the second floor where our room was. Only to find that the room that was given to us was occupied. There was clothes everywhere, bottles, and what seemed to be someone sleeping on one of the beds. Not only was I embarrassed because I had just walked in someone […] else's room, but I still had to go back downstairs with all of our luggage, straighten this out and then go back up to the third floor to get yet another room. So needless to say, we were late to our function, and it was an overall horrible experience. Read more

Genuine Hotels.com guest review