Holiday Inn Austin-NW Plaza/Arboretum Area

My family had a blast. We came in and the front desk were very helpful. We actually added another guest and they were able to accomodate us immediately. We were visiting family and friend for my child's 4th birthday party and we felt really at home. Even though the kitchen was closed for the night when we arrived and settled in. The convenience of the […] WIFI service made it easy to find delivery. The breakfast was wonderful. The bed was comfortable and my stay was magnificent. I would stay there again. Read more

Genuine Hotels.com guest review

Front Desk was nice and helpful, however the quality of the hotel was not that great. Old design since it is an older hotel. The bathrooms are not that big and have old plumbing. The worst part of the visit was the big blower carpet fan that was right in front of my parents hotel room. You had to watch your step every time you left their room. Good […] enough hotel to stay at for a night or so but definitely nothing to brag about. Read more

Genuine Hotels.com guest review

One of the worst stay... 1. The room didn't get clean up after we got back @ 1:45pm. Asked if it can be cleaned up after napping around 4pm and the answer is a BIG NO NO... 2. I WAS STUCK in the elevator... come on!!! Management should keep up with the maintenance and their staff!

Genuine Hotels.com guest review

The hotel needs to update the website - because there were things we did not get that was listed online. However, I did speak with the General Manager and he was accomodating to our concerns.

Genuine Hotels.com guest review

Friendly Staff. Just hard to find at night due to sharp turn off the highway.

Genuine Hotels.com guest review

We stayed for one night and chose the hotel for the price,location and indoor pool. It is close to lots of dining/shopping options and adjacent to major roads; it was easy to get around town. The pool is indoor/outdoor, and while I wished it were heated more, the kids had a blast. There was a nice indoor hot tub which we all enjoyed. The room was pretty […] standard. It was clean but there was wear and tear, especially on the shower curtain. The property is older but has been kept up and renovated. We would stay again especially at the budget-friendly price we paid. Read more

Genuine Hotels.com guest review

Hotel fit our needs for the one night we stayed. The indoor pool & whirlpool was nice which many in the area do not have. Nice bar but no free breakfast. Very friendly staff but difficult to get to location with nothing in walking distance.

Genuine Hotels.com guest review

Entry to the hotel is tricky, but accessible once you understand the lay of the land. Hotel was clean, staff was friendly, and the stay was pleasant (very few patrons the week following Christmas). No restaurants within walking distance, so the lack of continuous food service can be a bit of a drawback.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The pool was not sparkling like the photos, looks like it needs a real good cleaning! Dinner room service was great, two thumbs up!!! Breakfast was disgusting, do not pre-pay buy breakfast and do NOT eat breakfast at the hotel, eat elsewhere.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location. Restaurant sport/bar with a fantastic food and great staff. Check inn/out very fast and a pleasure to be a costumer.

Genuine Hotels.com guest review

This is the 2nd worst hotel I have stayed in. The photos on the website make the hotel rooms look nice, but the room we were in was dark and drab. They only had two lamps with low wattage bulbs in them. The furniture was nice and so were the bed linens but we laughed when our little girl asked what is that on the table. She was pointing at the old tube […] style tv. She has only seen a flat screen. The carpet looked a little dirty and stained so did the paint on the walls. The bathroom is in need of a renovation bad. Under the sink was dirty and a wall cover was open. There is only WI-Fi in the lobby area and not in the rooms. The restaruant needs new furniture, it looked dated. The food was ok but did not like being charged over $2.00 for coffee and it's not Starbucks quality. It is hard to get to the hotel and I am glad I had GPS. The only nice thing about the hotel was the staff. Read more

Genuine Hotels.com guest review

Hotel very basic for the price. Not worth the money.

Genuine Hotels.com guest review

Looking for an indoor pool in our city to treat the kids, I selected the Holiday Inn - Arboretum. I was familiar with the area and so the strange access didn't throw me off too much but an out-of-town traveler would be challenged to find and access it. The hotel is more dated than the pictures indicate but we really had no complaints about our room […] or that facilities. The kids did enjoy the pool which was an indoor/outdoor design. The reasonable rates makes this hotel a good option. Read more

Genuine Hotels.com guest review

The hotel was nice. The pool and hot tub were fantastic! The only problem I found were the hallway smelled a little like musk. We also found a big roach in our room and our a/c was kind of loud. The beds and pillows were very comfortable. They cleaned our room everyday and gave us clean towels all the time. Another thing is that they don't give complimentary […] breakfast. They also provide towels in the pool area. I would definitely stay here again. The front desk were very nice also. Read more

Genuine Hotels.com guest review