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Location.
Located in Austin (Northwest Austin), Holiday Inn Austin-NW Plaza/Arboretum Area is close to Arboretum at Great Hills Mall, Austin Art Space Gallery and Studios, and North Cross Mall. Also nearby are Norris Conference Centers and The Domain.
Hotel Features.
Holiday Inn Austin-NW Plaza/Arboretum Area has an outdoor pool, an indoor pool, and a spa tub. Wireless and wired high-speed Internet access is complimentary in public areas. Business amenities at this 3-star property include a 24-hour business center, a meeting/conference room, and secretarial services. The hotel offers 2 restaurants along with a bar/lounge. Additional amenities include a fitness facility, multilingual staff, and gift shops/newsstands. Onsite parking is complimentary. This is a smoke-free property.
Guestrooms.
The 194 air-conditioned guestrooms at Holiday Inn Austin-NW Plaza/Arboretum Area include safes and complimentary newspapers. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks, ergonomic chairs, and phones. Additional amenities include coffee/tea makers and hair dryers. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Holiday Inn Austin-NW Plaza/Arboretum Area has 2 restaurants on site. Room service is available.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
"Difficult to find"
The hotel is difficult to find -- even for GPS. The hotel uses a sports bar as its restaurant (dinners), and because the hotel is smack dab on the freeway, there are no walking options. Being so difficult to find, I was reticent to venture out, since it would take a long time to find my way back. The $20 credit for breakfast was nice, tho.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great experience"
I've stayed here twice for a conference in the Arboretum area and have been happy with my stay both times. The room was clean and comfortable, the staff was friendly, the fitness center had working machines, the sports bar had a fantastic grilled chicken salad, there was free wireless, and there was a great coffee station in the lobby in the mornings...what […] more could I ask for? Overall, a great experience. Read moreGenuine Hotels.com guest review
"Overall, not bad!"
We came in late Friday night (actually Saturday morning, around 1:30a), the staff was excellent; got right in. The parking lot was packed because the hotel was full. So finding a spot was a bit difficult. But my biggest complaint was we asked for a sofa bed because it was a king-bed room and we had 3 people staying in one room. We ended up with a recliner […] instead which only led to frustration. My son had to sleep on the floor on a pallet of extra pillows. But the hotel was very nice and accessible! Read moreGenuine Hotels.com guest review
"Good stay until Breakfast......"
It was a good stay until breakfast. It took us over 10 minutes to be acknowledged and sat. Then another 10 minutes for drinks. Then another 10 minutes for our orders. Then waited another 20 minutes before asking the waiter about our order and he said "I'll go in the back and check." After a short wait he returns and says "WHAT DID YOU HAVE AGAIN?" We […] up and left. Having to wait close to an hour for breakfast was ridiculous. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Austin"
nice facility but difficult to get to in the corner of 3 main highways but hard to maneuver in and outGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice Stay"
Location great, nice hotel, need king size pillows for the king size bed and a extra blanket in the room! Other than that it was very comfortable!Genuine Hotels.com guest review
"Great deal for the money!"
A great deal for the money. The staff were friendly and the room was comfortable. It is conveniently located on the Mopac. We would stay here again.Genuine Expedia guest review
"Heading home from Thanksgiving."
Stay away from the ice machines located at both ends of the hall. I had a room booked at the end. I asked to be moved to the center of the hall. I felt like the machine was in my room. Also its a little tricky getting to the hotel. its's located right at Highway 1 and 183. Only one way into the parking lot. If you miss it, it's a another 5 minutes to […] loop back around. Besides that, nice place for the money. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good Price and Clean"
In Austin, everything is just 20 minutes or less away so don't be scared off by the location, you can get downtown very quickly. The location is a bit hard to find but otherwise a quiet place. I would recommend staying here. The place is very clean and the front desk was very friendly and helpful except that we had checked in super late and the front […] staff was asleep in the back so that was a little annoying that there was no bell. Read moreGenuine Hotels.com guest review
Covenient site with clean and comfortable room.Genuine Hotels.com guest review
"Very Clean"
Friendly Staff. Just hard to find at night due to sharp turn off the highway.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"nice hotel"
this is obviously a older hotel but taken care of and its located in a very clean subdivision area. I would definetly returmGenuine Expedia guest review
"Great place to stay!"
Everything was good with the hotel. Staff was polite and friendly. Room was neat and clean. Hotel room was quiet and peacefully. Only minor complaint was access to the hotel from the freeway. Not a clear route from all directions.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
""Great Hotel""
Staff was professional and friendly. Accommodations were clean and well kept. I would have like to have had a small refrigeratior and at least an microwave on each floor. Otherwise the experience was quite pleasant.Genuine Expedia guest review
"Objective"
The staff were well mannered and courteous. However, the outlets in my room were damaged (stretched out) due to constant pulling of electrical cords, so using the iron was frustrating, because the cord kept falling out of the outlets.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you so much for choosing our hotel; we are thankful for the opportunity to serve. My chief engineer remembered the room you are referring to (I assume you notified us during your stay) and has already remedied the outlet. We will also make sure to look closely at all outlets during our ongoing preventative maintenance program for each guest room. Again, thank you for the feedback. You are the reason we get better!
This guest did not leave a comment.Genuine Hotels.com guest review
"Hard to find"
Staff was helpful, shower did not drain properly, rust on fixtures in bathroom. A little difficult to find and get around to highway if not heading south.Genuine Hotels.com guest review
"Decent place to stay"
We choose this hotel when we visit Austin for a couple of reasons. The windows open a little if you get an outside room, and it is clean and comfortable for the price. We don't like dealing w/ valet parking downtown and the rooms at a close-by upper end hotel aren't any nicer at over twice the price.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area You have discovered our secret! Thank you for choosing us and we look forward to serving you again. If there is ever anything I can do for you in the future, please feel free to reach out to me.
"Clean and comfortable."
Had a room with two double beds. Easily fit 4 people. Pillows are square rather than rectangular, but not a major factor in comfort. Everything in the room was fine and the hotel was well kept and presentable.Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you so much for taking the time to provide your feedback. We are thrilled you had such a good experience and look forward to serving you again in the future.
"Great Manager"
I had left a nice dress behind. And housekeeping nor management were never able to locate it for me...makes me wonder!Genuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area We are so glad to have served you during your recent stay and appreciate you taking the timeto give us your feedback. We will continue searching for your dress and will be happy to post an update if we find one. Feel free to reach out to me directly if you would like to provide us with more details. We hope to see you again during your next visit to Austin!
"Getaway"
My wife and I went away on a romantic weekend and found the hotel to be very nice. It was in a great location to where we wanted to tour around. The breakfast at the hotel was very good. The beds were very comfortable. We enjoyed swimming in the pool and thought it was set up really neat going from the inside of the hotel to the outside. They had free […] popcorn on one of the days and that was a nice touch. We would definatly stay here again. Read moreGenuine Expedia guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area We are thrilled you had such a great experience and took the time to share. We look forward to assisting next time you need another getaway.
This guest did not leave a comment.Genuine Hotels.com guest review
"Clean hotel with friendly staff & nearby shopping"
This hotel was clean and the rooms were comfortable. The bathroom could have been larger and nicer but at least it was clean. Getting to the hotel was a little tricky due to the highway turn-arounds but nothing impossible to do. Not a bad stay at all.Genuine Hotels.com guest review
"Great for the money"
Fairly priced, comfortable, nice indoor/outdoor pool that was awesome for the kids.Genuine Hotels.com guest review
"Convenient to MoPac"
We like this Holiday Inn for a couple of reasons... We live in Dallas and it is an easy out from town when we leave to go back. Plus, if you ask for an outside room, the windows open and the view is more green than not. Unless there is a convention (which they seem to have regularly) staying there, the hotel is generally quiet and the staff friendly. […] A basic, utilitarian hotel. Read moreGenuine Hotels.com guest review
I stay at this hotel 6-7 times a year. It is normally very quiet, usually business people. This trip, the hotel was sold out due to some area activities. Very loud noises way into the night, no hotel challenging these rowdy guests. I was very glad when everyone left.Genuine Hotels.com guest review
"Good hotel"
Nice place, nice area. Had a good time. Very cool architechture! Weight room was nice. Pool was relaxing. Building was quiet. Staff was very nice. The head engineer of building even helped bus busy tables in breakfast area! Good team player!Genuine Expedia guest review
"Dont eat at the restaurant"
Have stayed here several tmes previously, tried the breakfast this time. The breakfast was very expensive. We had to wait over 30 minutes for it and my biscuit was so reheated it crunched like a hard cookie. Other than that the hotel is great, just don't waste your time or money eating at the Parks Restaurant.Genuine Hotels.com guest review
"Ok for the price"
Front staff was nice and room was good. Reserved a 2 full bed room but when we arrived they "sold out" of those and we were given a room with a king with a fold out couch. This was not the best set up for our family as we needed the second bed. Was older and remodeled so it was ok.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Tough entrance"
Good location for the business I was doing in Austin, but it's very difficult to get into the hotel from the road.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"ok"
This is our home away from home. hubby's eyes were swollen (prob allergies) after last time.Genuine Hotels.com guest review
"holiday inn nw austin...convenient and well-priced"
We stayed for one night and chose the hotel for the price,location and indoor pool. It is close to lots of dining/shopping options and adjacent to major roads; it was easy to get around town. The pool is indoor/outdoor, and while I wished it were heated more, the kids had a blast. There was a nice indoor hot tub which we all enjoyed. The room was pretty […] standard. It was clean but there was wear and tear, especially on the shower curtain. The property is older but has been kept up and renovated. We would stay again especially at the budget-friendly price we paid. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Only stayed one night"
Hotel fit our needs for the one night we stayed. The indoor pool & whirlpool was nice which many in the area do not have. Nice bar but no free breakfast. Very friendly staff but difficult to get to location with nothing in walking distance.Genuine Hotels.com guest review
"Responsive Staff"
I stay in this hotel 5-6 times per year. For the first time, my room had a couple of things that didn't work...my TV and my hair dryer. When I called about my TV, someone was at my door within seconds with new batteries for my remote. When the battery replacement didn't work, someone else came immediately to replace the remote. The next day, my hair […] dryer didn't work. When I called the fron desk, I was asked to go to the front desj to pick up another one. The service was great, but perhaps someone should be checking these things periodically so guests don't have to call for maintenance or replacements. Read moreGenuine Hotels.com guest review
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