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Location.
Located in Austin (Northwest Austin), Holiday Inn Austin-NW Plaza/Arboretum Area is close to Arboretum at Great Hills Mall, Austin Art Space Gallery and Studios, and North Cross Mall. Also nearby are Norris Conference Centers and The Domain.
Hotel Features.
Holiday Inn Austin-NW Plaza/Arboretum Area has an outdoor pool, an indoor pool, and a spa tub. Wireless and wired high-speed Internet access is complimentary in public areas. Business amenities at this 3-star property include a 24-hour business center, a meeting/conference room, and secretarial services. The hotel offers 2 restaurants along with a bar/lounge. Additional amenities include a fitness facility, multilingual staff, and gift shops/newsstands. Onsite parking is complimentary. This is a smoke-free property.
Guestrooms.
The 194 air-conditioned guestrooms at Holiday Inn Austin-NW Plaza/Arboretum Area include safes and complimentary newspapers. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks, ergonomic chairs, and phones. Additional amenities include coffee/tea makers and hair dryers. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Holiday Inn Austin-NW Plaza/Arboretum Area has 2 restaurants on site. Room service is available.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Not worth the money."
I book this hotel a week before I went down. It was crazy expensive. I asked for a 2 bedroom I got a single king bed, with 3 people on the trip and my buddy has to sleep to sleep on a cot. They said the hotel is booked and there's no extra room. We used their gym and it was a joke. We have gym memberships but there was no LA fitness around the area. […] Their tv has signal issues, over half of the channels are flickering. We stayed at the double tree on our previous visit and it wa great. Never again holiday inn. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"STUCK in ELEVATOR"
One of the worst stay... 1. The room didn't get clean up after we got back @ 1:45pm. Asked if it can be cleaned up after napping around 4pm and the answer is a BIG NO NO... 2. I WAS STUCK in the elevator... come on!!! Management should keep up with the maintenance and their staff!Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your experience. I would like to personally apologize to you for the challenges you encountered. Your room should have been cleaned when you wanted it cleaned and nothing different. I will share your experience with our team so we can ensure this does not happen in the future. We have an ongoing maintenance agreement with a national elevator company and I have spoken to them regarding your incident. We are both committed to our ongoing preventative maintenance program. I hope to serve you again on your next trip to Austin and we will make this right.
Couldn't watch tv, cable was breaking up alot. Bed was hard.Genuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area AVT - Thank you for your feedback. I would like to apologize for your experience with us. I have reviewed our satellite TV performance and all seems to be well. We would also love to offer a mattress topper to help with your comfort on your next trip...just let our front office team know and we are happy to place it on your bed prior to arrival. I hope to have a chance to serve you again.
"they broke in my truck"
No cameras no security they broke my back window around 6 am nobody c any thingGenuine Hotels.com guest review
Response by Holiday Inn Austin-NW Plaza/Arboretum Area Miguel, Please accept our most sincere apologies. Our guests safety and security is paramount and we work extremely hard to provide a safe environment. You have our word we will continue to be vigilant.
"Never again"
I don't rate this as a 4* that is for sure. It might be 2-3* max. For the money stay somewhere else. I dont normally fill out surveys. But might as well warn people that this is not a high quality hotel, more lower level in comparison.Genuine Expedia guest review
"Needs improvement"
The front desk was very helpful and nice but the room itself was awful! The hotel needs a major renovation to it's rooms. Rooms were falling apart. Celing tiles were dropping, door knob on bathroom did not work, shower head and almost every other fixture in the room was broken. Shower would not regulate water. Would get it to exactly what you think […] is good then it would heat up to scalding temps. Wouldn't even let my children bathe in there. Rooms had weird smell. Will NEVER stay here again and will not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"I won't come back"
very dusty, I don't think they use the vacuum, the sheets and the towels did not smell really good!Genuine Hotels.com guest review
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