Sheraton Austin at the Capitol

I am always skeptical when purchasing ANYTHING online. I have always been a fan of the Sheraton and I am glad I didn't listen to the negative reviews. My husband and I stayed overnight for our anniversary weekend and we had an awesome time. The hotel was clean, the room was really nice and the staff was very attentative and help-ful when we asked for […] restuarant and site recommendations. I would definitely stay here again. Read more

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the room itself was clean and functional, though a bit far away from places (better be prepared to take a taxi or your rental car). The quality of the hotel is not up to SPG standards. I stay in hotels several times a year for work and/or personal stays, and many of those times I stay at a SPG hotel. This hotel was highly disappointing. The […] furniture needed to be replaced and the rooms remodeled. The hallways had a bad smell and the breakfast buffet was just average, though I was impressed the buffet had Silk Milk products. Read more

Genuine Hotels.com guest review

The desk chair's cushion in our room seemed to be falling apart. The toilet didn't like to flush that well. Other than that, the overall experience was nice.

Genuine Hotels.com guest review

Clean room, comfortable bed (especially the pillows!), tasty breakfast, polite staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I am content with customer service and location.

Genuine Hotels.com guest review

For a Sherton, this hotel is disappointing. The location is great, but the rest of the hotel is poorly maintained. The rooms are damp and smell like mold. The furniture is poorly maintained (old and ripped). The rooms do not have a safe or refrigerator, and the hotel nickel and dimes you for anything beyond the bed and t.v. The lounge food and service […] was unimpressive. The redeeming feature of this hotel is the location - but probably not worth the price point. Read more

Genuine Hotels.com guest review

The hotel is in a good location for visiting downtown. The lobby, bar, eating area and outside patio areas were all very nice and well kept. Our room was nice but could use some maintenance. The tile in the tub was cracked pretty bad and the HVAC system did not work, room was warm and stuffy. Also the stairwell from the parking lot to the hotel could […] use some updating and lighting. Overall the hotel is very nice. Read more

Genuine Hotels.com guest review

Stayed 2 nights with my husband. We were woken up by the couple next door doing their business. These walls are super thin!! This was not the way I wanted to spend my getaway. Will think twice before booking next time.

Genuine Hotels.com guest review

The Sheraton offered convenience. The hotel is a 5-10 minute walk to Austin's active and entertaining night life. The place for great entertainment and fun is 6th Street. The restaurants and bars offer great food and live music. This was our first trip to Austin. My fiance and I had a great time. We can't wait for our next trip!

Genuine Hotels.com guest review

Room was extremely hot- even when we adjusted the thermostat, it would not go lower then 68degrees. The pillows were the worst we've slept on by far. Our necks are still hurting from 2 nights ago. The breakfast buffet is terrible. The food was not cooked and/or cold. The hostess disappeared for 10 minutes, leaving 6 couples at the greeter stand to be […] seated. One couple approached a server and she stated "I know sir, I'm sorry" but continued walking around. The bar staff however, was friendly and accommodating. The location of the hotel was great. Read more

Genuine Hotels.com guest review

We enjoyed our 2 day stay. Staff and hotel were great.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Only problem was that on the 8th floor. The hallways smelled very musty like a bad wet odor (stinkey feet).

Genuine Hotels.com guest review

Hotel seems upscale but isnt. They charge you for breathing with no return...

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Had a really great time. Loved the in-door pool area!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was very nice in the hotel except for the air conditioner. Our room was quite hot even at the lowest setting on a/c. Other than that, we enjoyed our stay.

Genuine Hotels.com guest review

We enjoy our stay but we never could get cool in the room we had to have them get us a fan and the cable in the hotel wasn't good it was mostly sports and news channels and we could rent any movies while we were there. I would really have a hard time telling any of my friends to stay there especially if they didn't anything fixed to mae sure a person […] would want to come back without having to always call the help desk. Read more

Genuine Hotels.com guest review

Loved the hotel staff! The stay was fabulous!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good hotel close to 6th street.

Genuine Hotels.com guest review

I found it very relaxing. Not sure but at 9:30 each morning someone came by and knocked on the door even thought the DND sign was hanging from the handle. I will stay again. Missed out on the pool and exercise area but plan on hanging there once we return.

Genuine Hotels.com guest review

The hotel was very nice, so was the room, but the tile floor in the bath and the carpet were dirty. We had the breakfast buffet and we had no contact with the staff until we were almost finished, no coffee was offered we had to ask for it. The Landmark staff was busy with their conversation.

Genuine Hotels.com guest review

Valet attendants were super great, especially Anthony!!! Also, bartender Ricardo was very professional and accommodating! The hotel felt overpriced for the fact there was no free parking. Front desk manager was not very friendly. Bed was comfortable.

Genuine Hotels.com guest review

Had a wonderful time

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Only problem we had with the hotel was regarding to the breakfast that we purchased at the time of booking. When we got to the hotel they told us breakfast was served from 6-11 am. When we walked into the dining room at 10:10 they were already taking down the breakfast buffet. Was not able to get our money back. Otherwise the rooms were very clean and […] comfortable. Read more

Genuine Hotels.com guest review

for the price you can get closer to the lake, which i would recommend for myriad reasons. I stayed over new years eve, and thoroughly enjoyed myself but i wished i had chosen a different hotel. still, this hotel is not too shoddy if you are running out of available options

Genuine Hotels.com guest review

We really enjoyed our stay at your hotel. All activities we're very close by. Hotel service was excellent. enjoyed working out at the gym, which was a priority for my wife. I will definitely be back real soon!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had to wait 45 minutes to check in after purchasing my room off of hotels.com. Then I saw a roach on the 16th floor outside my room. Overall this was not a memorable experience.

Genuine Hotels.com guest review

Horrible customer service!

Genuine Hotels.com guest review

Very convenient location. Short walk to 6th street. The staff was very pleasant. Hotel was very nice, and clean. The parking was relatively inexpensive and the garage is attached to the hotel. And it was right off the highway. Which was nice since it was my first time in Austin. For the price I was a little suprised that there wasn't a fridge in the […] room. But you're paying for location more than anything. I'll probably stay there again. Read more

Genuine Hotels.com guest review

Rosa at the front desk was great !!!!!!! awesome job !!!!! the ac did not work well i had to remove the filter and have it changed out by maintenance. Called guests services and it was changed out quick.

Genuine Hotels.com guest review

My wife's and my stay was pleasant enough with the Sheraton being close to downtown and affordable. However, it doesn't have a romantic feel at all and wouldn't be our choice for a romantic getaway again. The huge crowds of conference goers, the restaurant closing early, and the buffet breakfast had more of a "good buy" atmosphere. Nothing wrong with […] that--just what it is. Read more

Genuine Hotels.com guest review

We only stayed one night but enjoyed our stay. Location to 6th street and theatre district is good. View is good of Capital Bldg is good depending on room location. Room was nice but no refrigerator and sheets were scratchy. Check in and out were flawless and quick.

Genuine Hotels.com guest review

All was great until the bathtub backed up and nasty black stuff came up ruining a shower.

Genuine Hotels.com guest review

Nice hotel, but they need to get someone to keep an eye on the details. The shower head in our room was really loose. We asked someone to come up and repair it, and even after they did, it was still loose. The walls between rooms are paper-thin, the air conditioning in the elevator areas was not turned on (it was about 100 degrees outside in August), […] and, when I went to look out the window in the lobby near the elevator, the "stick" to turn the blinds was missing! They also charge an arm and a leg to park. On our bill upon checkout, there was a "lobby bar" charge. We asked what that was, since we didn't buy anything from the lobby, and they said that was the fee for parking in the garage! Great location, right in the heart of downtown Austin, but I probably won't be staying there again. Read more

Genuine Hotels.com guest review

Great location and the room was very nice but was disappointed with 3 things. 1) pool was dirty and trash was all around (like nobody cleaned regularly). 2) walls are thin and we heard our drunk neighbors when they came in from a night of drinking. Only time we didn't hear them was when the traffic below drowned out their laughing. 3) Buffet was a bit […] sparse - no eggs to order, no pancakes, no worth the price... Read more

Genuine Hotels.com guest review