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Location.
This Downtown Austin hotel is next to Lady Bird Lake steps away from Congress Avenue Bats and six blocks from Sixth Street. Ann W. Richards Congress Avenue Bridge, Palmer Auditorium, and the Austin Children's Museum are within one-half mile.
Hotel Features.
Hyatt Regency Austin has an outdoor pool, a spa tub, and a 24-hour fitness facility. Business amenities include a 24-hour business center, wireless Internet access, and secretarial services. Hyatt Regency Austin has a restaurant, a bar/lounge, and a coffee shop/café. Room service is available during limited hours.
Guestrooms.
Guestrooms have iPod docking stations, 32-inch flat-panel satellite television with pay movies. Business-friendly amenities include multi-line phones, desks, wired/wireless internet access (surcharge) and voice mail. Bathrooms provide designer toiletries and hair dryers. All guestrooms at Hyatt Regency Austin are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
SWB - Located on the second level of hotel atrium. Contemporary decor and glass wall overlooking Austin skyline. Features regional and wood-fired cuisine made with fresh seasonal ingredients.
Marker 10 Spirits & Cuisine - Upscale lounge overlooking Town Lake. Serves tapas, cocktails, beer, and wine. Features live music and several large, flat-screen TVs.
The hotel's 24-hour fitness center has cardio equipment, Nautilus machines, and free weights. Guests can step outside to the sundeck for a dip in the large pool or a soak in the spa tub with views of Town Lake and the Austin skyline. For a closer look at the scenery, the hotel rents mountain bikes for a ride on the 9-mile Town Lake Trail, located outside the back of the hotel. Both adult's and children's bikes are available.
Capital Cruises, which departs directly from the Hyatt's boat dock on Town Lake, offers seasonal opportunities for fun on the water. They have everything from paddle boats and canoes to dinner cruises for up to 80 people.
The recreational activities listed below are available either on-site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Hassle"
Parking was closed due to construction, i wish we would have been warned about this i just happen to have broken foot.Genuine Expedia guest review
Response by Hyatt Regency Austin Thank you for taking the time to write your review. Please accept our sincere apology for not providing you with the service we are known for. We wish you would have alerted us of your injury that way valet could have been provided to avoid making you walk across the street. Again, we are very sorry and hope you'll come visit us when you're visiting next.
"Would not recommend"
I was less than thrilled with my stay at the Hyatt. They are currently renovating the parking lot, so there is essentially no place to park on site. The lot was full when we arrived and we were told that we could park a couple blocks away and there was a shuttle. Otherwise, we could park anywhere in the available lot we could find, including the grass. […] Upon checking in, we received a room with 2 doubles, not the king room I booked on Expedia (which was the only option available on the website). They claimed that Expedia (and other travel websites) do not actually know what room types are available and you get what you get. I always use travel websites to book hotel rooms and this is the first time I have not received the room that I purchased. Each room has sets of complementary earplugs by the bed. Apparently the noise from construction gets really loud. Thankfully, we did not experience this because we were there on a weekend. This hotel is definitely not worth the price. Read moreGenuine Expedia guest review
Response by Hyatt Regency Austin Hello Lily, thank you for your review. We sincerely apologize that your stay did not mimic our Hyatt standards. We understand your frustration with our parking area since the construction and assure you our shuttle service, when available, is quick and helpful when parking outside the hotel. Please let us know the next time you visit and we'd be glad to take care of it for you.
"Stay away"
Upon arrival I was checked in by an extremely unpleasant employee. She was very dismissive of the fact that I had paid through Expedia, as if I should be embarassed by the fact that I had paid a reduced rate. The room was small and musty, the windows don't open, so goodluck trying to get some fresh air. The view was of the parking lot, obviously expedia […] customers get the cheap view. There was no soap or shower cap in the bathroom. VERY disappointing Hyatt. Read moreGenuine Expedia guest review
"So much for a wonderful one year anniversary..."
I would love to rave about my experience at this hotel but it just lacked the "wow" factor I expected from this chain. My husband and I frequently stay in Hyatt hotels and we figured the one in Austin, right next to the water, would be another great place. We were wrong. Right from the start, the greeters looked like they were ready to get off their […] shift and the carpeting and decorations were dated. While walking to our room, we saw dirty dishes from people who ordered room service (martini and margarita glasses in the same spot two days in a row) and on top of that, the rooms were so small. We had to pay for parking, internet access in our rooms and in the business center ($6.95 for every 15 mins). Whenever we complained, we'd hear someone say, the nicer the hotel, the more you have to pay for amenities but I just found that so ridiculous because my husband and I have stayed in some fantastic and expensive hotels and had all the amenities taken care of. Prior to our arrival I asked them to do something special for our one year anniversary, some chocolate covered strawberries and a card to welcome us and they didn't even remember to bring up the card! How sweet! Anyways, we'll be staying somewhere else the next time we visit Austin! Sorry Hyatt Regency, I just expected so much more! Read moreGenuine Expedia guest review
Response by Hyatt Regency Austin Thank you for your recent review. Please accept our sincere apology that we were unable to provide you with the quality of amenities and service you deserved during your anniversary stay. We can assure you that we do a quarterly competitive analysis and that our pricing structure is in line with other downtown full service hotels. We do value your feedback as our goal is to ensure that all of our guests leave 100% satisfied. Should your travels bring you back to Austin please feel free to contact us. We'd love to have you try our property again and experience it the right way.
"Three Disappointments"
While the hotel is quite attractive and well appointed, I was disappointed for three reasons; daily parking charge (where do they think they are, in a bustling metropolis?), daily internet fees (most hotels are now free internet) and the hot tub was closed for maintenance...on a holiday weekend!!!Genuine Expedia guest review
"TOWN LAKE STAY"
WOULD HAVE LIKED TO RECEIVE THE ROOM CLASS I RESERVED...Genuine Expedia guest review
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