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Location.
The Sheraton Atlanta Downtown is located in Atlanta, Ga., 4 blocks from Georgia State University. The World of Coca-Cola and the Georgia Aquarium stand 7 blocks from the hotel. Underground Atlanta and the Rialto Theater are positioned a half-mile away, while the Jimmy Carter Library and Turner Field are 2 miles from the hotel.
Hotel Features.
Dining options include martinis on the poolside terrace at Fandangles, leisurely breakfasts offered at Collage and mile-high sandwiches served at the hotel delicatessen. 24-hour room service is available. This property offers function space for groups of 10 to 800 people, 30 smaller conference rooms and a 45,000-square-foot convention area. Business amenities include wireless Internet access for a fee, and a business center. Sheraton Atlanta Downtown features landscaped grounds most prominent in the inner courtyard, where red-brick alcoves and wrought-iron tables surround an indoor/outdoor pool with a retractable roof. A 24-hour fitness center houses weight-training and cardiovascular machines.
Guestrooms.
This 12-story property offers 763 guestrooms equipped with wireless Internet access (surcharge). Sheraton Sweet Sleeper Beds feature 5 feather/down or hypoallergenic pillows, 300-thread count linens and white duvets. North Tower guestrooms contain complimentary lap top-compatible safes. South Tower accommodations include minibars and bathrobes. All accommodations include coffeemakers, flat-screen TV with ESPN premium channels, and 24-hour room service. Refrigerators available for a fee. All rooms are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Fandangles - A modern, elegant surrounding for an elegant dining experience. The restaurant specializes in Spanish tapas and has an extensive wine list. The private wine room in the back of the restaurant seats 20; reservations are required.
The Collage - A casual restaurant offering primarily buffet dining at both breakfast and lunch. Patrons are also welcome to order from the menu of American fare.
The Deli - This sandwich shop offers deli sandwiches, soups, salads, coffee, and fruits from early morning until late night. Small café tables surround the deli, and patio dining is available in warmer months.
In Room Dining - Features our finest cuisine, turning your room into one of the best downtown Atlanta restaurants. Available 24 hours a day.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Guests bringing dogs should contact the property for breed restrictions and other pet policy details. Contact information is provided on the booking confirmation email.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"good"
I guess I expected more for the money.Genuine Hotels.com guest review
"Poor Maintenance"
The hotel needs a serious facelift inside and out except in open public areas. Rooms and hallways were gross and have an emerging odor. However, the staff was exceptionally friendly.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Staff was extremely friendly and willing to help, the parking situation and procedures especially for checking out were rediculous. The hallways were dark and dreary. The "clean towels" hanging in the bathroom were covered in hair. I would not recommend anybody I know to stay at this hotel.Genuine Hotels.com guest review
"Parking situation horrible"
The parking garage is horrible at this hotel. You have to walk through the car entrance to get into the hotel! On top of that they charge $22 a nite! Its just silly.Genuine Hotels.com guest review
"Not sure about a Sheraton"
Found a bed bug on one of the beds (looked it up on smart phone to verify), the battery for the safe was dead, the bathroom door lock was broken, the "white" towels had black stains on them. Would have been nice to have a small fridge in the room, a comparable room at a DoubleTree would have one. Over 6 dollars for a domestic bottle beer? Had it have […] been at least 4 dollars, I would have enjoyed two or three more and may have even had some more to eat. Sorry, not worth it. Did not know we had to walk on a small walkway next to traffic through the cold parking garage with our luggage to get from the car to the elevator, then back out from the elevator to the lobby. 29 dollars per night for valet or 24 for self parking, but did not use the car for the three days there. Not sure what was worse, paying extra for a valet to be used once or the 50yard dash in the cold with the bags? The area where the indoor pool was, was very nice and romantic! The staff was your typical Georgia friendly!!! That's always nice to see. Read moreGenuine Hotels.com guest review
"Dubious Maintenance"
There was no water pressure in the bathroom sink. The closet door would not close. Had to pay for Wifi in room. Restaurant food and service was good.Genuine Hotels.com guest review
"Atlanta Business stay"
The hotel is great and the room was extraordinary. My only critique is that I arrived late bor a business meeting the next day and I specifically was interested in their 24hr lounge and business center to get a report done and be able to print. There was no ink in the printers and no one could figure out how to fix the problem at 10 pm. There was no […] staff in either the loung or the business center and no one could be found to take charge. Then what is the point of a 24 hr business center? Read moreGenuine Hotels.com guest review
"Make sure you know what you are paying for online!"
I actually stayed here on Tuesday night and then on a Friday night. I used Expedia to book both nights and paid separately for each room. I paid the SAME amount for each room and booked a king size bed for BOTH nights. Tuesday night was excellent. I got exactly what i wanted and paid for. Then Friday came...i got to the room and realized the bed was […] a queen and the room was less than half the size of the first room. It made no sense. I paid for a king. I called the front desk to express concern and was only told that "all Kings were booked or unavailable due to construction and that the price of the queen and king were the same". How could the price be the same and why would i be allowed to book it AND PAY online if all rooms were taken? and why did i not get a refund of at least the difference in price since i paid it?? This makes no sense and it really upsets me the more i think about it to this day. I however, was polite and stayed in the tiny room and bed and then sadly was punished for being so polite and had to hear the loudest people all night and all morning that i have ever heard in my LIFE. The mixture of screaming and hysterical laughter and commentary from one room was perfect coupled with the room next door containing nothing but loud noises from people having **x all night and morning long. Needless to say, zero sleep. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Lacking some comforts"
Pillows were uncomfortable, room had musty smell (was on pool wing) and one night housekeeping didnt replace all towels/bsth mat. Deli was convenient for coffee/snacks. Decor of hotel nice. Staff friendly and helpful.Genuine Expedia guest review
"not good enough"
I dont know is there are any better room here, but ours is not good. the tub is really old and not clean. we booked for two days, and we just stay there for one night.Genuine Expedia guest review
"meh"
1) Not enough hooks to hang towels 2) Housekeeping didn't clean our room- ever. 3) Plastic cups in the rooms? Tacky. 4) A fridge in the room would have been nice. 5) TVs in the fitness center didn't work well.Genuine Expedia guest review
The floor we stayed had noise until 3 am and we did not get any sleep. Teenagers were loud in hallway for hours!Genuine Hotels.com guest review
"Disappointed"
The hotel was clean however I will NOT being staying here again. Check in was at 3 and we did not get in our room till 4:45 we was going to the braves game which was @ 7. So needless to say after 4 people rushing to get ready and traffic we was late. What was the most upsetting is they acted as if we was a bothersome because we kept checking to see […] if our room was ready. Never Did they try to accommodate us or do a little extra or anything . Finally my husband and I asked the manager what could be done and she was shocked we had Waited that long so she switched our room. They need more help and also check in clerks. I couldn't understand the clerk more less handle her being Rude and snobby towards me. I was very shocked with this mishap beings this was supposed to be an upscale hotel. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Sheraton Atlanta"
A very average hotel, not worth the 4*Genuine Hotels.com guest review
over priced and not worth all the talkGenuine Hotels.com guest review
I felt the hotel was understaffed. The room service food was poor. I ordered twice from room service and made a specific request and it was not fulfilled. I also order from the all night menu and never received my food. Maid service was fair but not great. They did not put everything away nor refill the standard itemes daily.Genuine Hotels.com guest review
"Bar and pool"
Under staffed restaraunt and bar. Pool was indoor with a portion of the roof off. Not pleased with the pool.Genuine Expedia guest review
"needs a little cleaning..."
Hotel location is great. Rooms are so-so. Bedskirt was flithy, bathroom was not exactly clean. Overall it needs a refurb. Probably would not stay there again.Genuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
"Average at best"
an average hotel, the pictures make it look A LOT nicer then it is, not worth what they are chargingGenuine Hotels.com guest review
"Lukewarm."
Older hotel. Rooms small. Charge for wi fi. Archaic practice.Genuine Expedia guest review
Hard to access. Pool area is very nice. Very noisy for where our room was located in the bldg.Genuine Hotels.com guest review
"My stay"
The traffic noise at night was pretty bad. The noise made it difficult to sleep. There were a lot of hidden fees- parking being the worst. When I checked in, I was told that the valet rate and the self park rate were the same, but when I checked out- I was charged the higher rate. The robes that were supposed to be in our room were not there, and they […] tried to charge me for those as well. Read moreGenuine Expedia guest review
"Uncomfortable nights"
The hotel was okay, other than the internet area every time you log on to the computers it would close itself out as soon as you got on, and the room we were in the air didn't work properly. At about 1 o'clock in the morning we were moving to another room because it was hot. Hotel was in a great location, walking distance to a lot of restaurants.Genuine Expedia guest review
"Convienant location"
We had a choice between the Sheraton or the Westin (the Westin was only a few dollars more a night) we chose the Sheraton. When we first arrived I told the gentleman at the front desk we were checking in.. He was counting money and did not acknowledge me for a good minute or 2 until he was done. The room was a view of a street. And it was very loud. […] When I moved my pillow on the bed, the dust from the end table was flying everywhere. The light in the bathroom and the tissue holder were also covered in dust. The drain stopper in the tub did not work and water took a solid 5 minutes to get warm. We decided to get a movie off the tv the last night that we were paying good money for. It wouldn't work so we called the front desk. They said they'd have someone right up. 30 mins later we tried again and it worked. Nobody came by or called to tell us they fixed it elsewhere. It was a pretty convienant location but if I could do it over again I would pick the Westin (it was in the center of downtown instead of on the outskirts) for the amount of noise we heard in our room we may as well have been in the center of downtown. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Atlanta Sheraton Downtown Hotel"
Pretty basic - convenient self-parking was nice. Convenient to downtown and not a bad walk to Dome, Centennial Park, Phillips Arena. Was there on New Year's Eve, and the immediate surrounding blocks were kinda sketchy - maybe just NYE, but next time I will stay a few blocks towards the Dome.Genuine Hotels.com guest review
"Nice place; a couple of hiccups"
Overall, for the price, a good deal for the location. The free internet wifi hotspot in the coffee lounge was a welcome alternative to $12 per day in-room service; and the public spaces, workout room, and pool were all in good shape, clean, and in good condition. But a couple of bad experiences. First, had to get three (yes, THREE) different key cards […] made before one worked in the parking garage. The staff seemed unsurprised we were having problems--so I suspect we are not the first or the last. Second, it's a bad sign when one has a room directly across from the Presidential Suite when said suite has been rented out to the bridesmaids in a HUGE wedding party. The active word here is "party." As in, all night-- as in a parade of giggling and door slamming and muffled "shushing" in the hallway. Read moreGenuine Hotels.com guest review
The room was very nice and clean .The price of the room was too much.because we were on the side of the hotel that was near the red light on ellis street and it felt like the cars and the people on the street was in the room couldn't relax or sleep well from the noise outside. i would'nt recommend any one to this hotel unless they were on the top floor […] .It was my wife and i HONEYMOON WEEKEND AND IT WAS VERY DISAPPOINTING THANKS. Read moreGenuine Hotels.com guest review
"O.K.--But Not Great!"
Our stay was for a weekend--Saturday and Sunday nights. Saturday night--we found the North Tower to be very noisy with hall noise, conversations and slamming doors. Sunday was more peaceful with less traffic, but noises from the hallway were still most evident. Our room was also very warm, and thermostat adjustment didn't seem to help at all. We opted […] out of housekeeping services on Sunday, as she did not arrive until about 4pm, and we were engrossed in the final minutes of our football game viewing. We were given "carte blanche" of the housekeeping cart; however, it's still not the same as having your room refreshed. We used MARTA for our means of transportation from the airport, and we would caution anyone arriving with luggage to be weary. You are an immediate target for panhandlers, so our advice is to make use of the Ambassador s for directions and then act like you know where you're going--with a purpose. On the brighter side, the complimentary breakfast that was provided in our package was exceptional. Any menu item, including the terrific buffet. Read moreGenuine Hotels.com guest review
"Towels"
Towels were very old and disappointing, calls to send new towels didn't get expected results/responseGenuine Hotels.com guest review
"Looked nicer online but service was great"
Looked MUCH nicer online, but the service was top notch. Was not happy when we had to pay $22 a day just to park there but Atlanta is expensive to park anywhere. Room was ok nothing great. Did not have any hot water or water pressure for 2 days but once we finally complained they came right up to fix and gave us a complimentary movie. Hotel restaurant […] was really good! Read moreGenuine Hotels.com guest review
""Not Impressed""
The lobby is very nice once you walk in. BUT... Once you get off the elevator it has a musty small to the hallways. My room was NOT cleanned, the bath tub had a dark black rim around. Need some comet to clean it. The room was never vaccumed, nor was it ever dusted. I wrote clean me on the desk and when I got back the next day it was still there. One […] day the water was turned off due to plumbing issues and had to wait a couple of hours before water was turn back on. My experience was not great at all. This was supose to be a good hotel but in my experience it wasn't what it was rated. I won't be going back. Read moreGenuine Expedia guest review
The staff was very friendly, but the hotel wasn't as nice as I had expected it to be.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Atlanta Sheraton book on price alone"
I was looking forward to staying here after the renovation, but was disappointed. I found the corridors and common areas to have that "deeply dirty" feel that only hotels and airports get. Room was clean and comfortable, but tight on space and noisy. Bar is good which is a bonus since the location is convenient but not prime. Book this place if it's […] cheap otherwise there are many superior hotels in Atlanta. The nearby Hilton is much better after it's renovation. Read moreGenuine Hotels.com guest review
"Not like what the pictures show"
We went for a romantica weekend get away and was dissapointed. The rooms are sooo small and the pictures were nothing like what we saw. There was also alot of noise throughout the night of people being loud in the hallways. This is more of a Holiday Inn party hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"There are other hotels in the area"
This hotel is fine overall, but not what I expect from a 4-star hotel. My bed was short-sheeted (the sheets were too small for the bed). The hard candy was stale. The hotel is huge and the pool area is pretty, but I was in the tower, which was a long walk from the front desk, and no one offered help with my bags. The exercise room didn't appear to […] have cleaner for the equipment, and only had towels at one entrance. The weights were weird--(they had a very large circumference) and I didn't feel safe trying to use them. I had some trouble finding the ice machine (no signs, no indication in the room guide), and when I asked at the desk, the person directed me only to the closest ice machine to the lobby. I asked for an ice bucket, and he told me to get the one from my room (which was quite a distance from the front desk). The correct answer to the question was "the ice machines are to the right of the elevators in the tower" (all the rooms are to the left and the sign is small and the same color as the wall). It's a nice ice machine, though. Next time, I'll try elsewhere. Read moreGenuine Hotels.com guest review
"The pricey Sheraton Downtown Atlanta"
This hotel was not worth what they were charging. I only stayed because of my hotels.com discount, to which they did not even honor all of what I had paid for. I never would have paid the regular price - it was simply not worth it. However, I did have to pay regular price for parking, which was ridiculous at $22 a day to self-park! It was nice, and […] most of the staff was rather friendly, but I do not think that I would opt to stay there again. The best part was our waitress in the bar/lounge. Though it was overpriced like the rest of the hotel, she was extremely friendly, and we ended up having a good time due to her and the social and entertainment aspect within the bar. Read moreGenuine Hotels.com guest review
"ONE NIGHT STAY"
JUST OK. NOTHING BAD. NOTHING EXCEPTIONAL. HARD TO NAVIGATE FROM PARKING DECK TO ROOMGenuine Hotels.com guest review
"Sheraton Atlanta"
I would stay there again, but the manager visited all the other tables, at Breakfast, but didn't come to ours. Why not? Check-in was crazy. Person asked the same question I answered FOUR TIMES before she took action. Why pay $22 to park in their parking garage? Doesn't make sense. Room was okay.Genuine Hotels.com guest review
"Overpriced!"
Food was way overpriced and some of the staff were unattentive. Tried to get food at the bar and was not acknowledged for at least 5 minutes waiting to be served. Not much shopping/food around within walking distance. Becareful of the taxi/car service/shuttle buses. They will rip you off. Completely off the wall prices to go less than a 1/2 mile. Also […] becareful of the shared ride shuttles. They are not timely. Also had a reservation for pick up at the hotel to go to the airport, when the shuttle came it was already full and had no more room. What is the point of the reservation then. Driver and dispatcher said another shuttle will be sent and will be there in 5 minutes. The next shuttle did not come for 30- 45 minutes almost missing our flight. Read moreGenuine Expedia guest review
"No hot water"
Our first day the hotel had no hot water, and the staff did not seem overly concerned or apologetic. They were aware of the problem and simply said that they where working on it.Genuine Hotels.com guest review
hotel was clean staff was friendly and ansewered all questions about travel in the area. Only negative was no complimentary breakfast of any kind and the price was Highway Robbery for the size of the room. I have stayed in very much cheaper motels with the same satisfaction as this one.Genuine Hotels.com guest review
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