The Westin Atlanta North at Perimeter Center

I was dissapointed with the hotel and my room as it did not meet expectations of a Westin. This property needs rennovation ASAP. The employees were kind and professional, and were understanding of my dissapointment. Best efforts were made to accomodate as they cheerfully substituted my room for another. Unfortunately while this one was better, it still […] fell short. I have read other recent views only days prior to my stay, and found the negative ones to be quite accurate, so I will refrain from reiterating the obvious. In general it was service with a warm smile all around Atlanta. Read more

Genuine Hotels.com guest review

DUMP! Dirty floors, wifi didn't work, no hotel security (fast food menus thrown under our door while we slept). Front desk staff providing misinformation. Unless you have extremely low expectations, don't stay here!

Genuine Hotels.com guest review

Overflowing toilet. Charged for toll-free call. Hotel 45 mins drive from airport. Never returning.

Genuine Hotels.com guest review

This was the most awful Westin I have ever stayed. The hotel was a Dump, I was moved 3 times and each time the room got worse! left several messages for the manager to call he/she never did! The hotel spoiled my whole romantic getaway.

Genuine Hotels.com guest review

I purposely chose Westin over others, as I'd not had a bad experience in one (until now). I understand this one has newly been taken over by new owners...I hope this review helps. The problems were as follows: 1) broken phone in room (there were 2, so at least 1 worked, so this alone would not have merited a complaint) 2) in-room movie option - broken; […] no way to distract myself with a movie...Previews played. But no way to order one as this function was broken (i.e "unavailable") 3) Shower/tub faucet broken (as was the tile around the tub part, affecting the water pressure in the showerhead...Can't believe the water leakage alone hasn't brought this to maintenance department's attention. I left word with the manager as i left, simply as a courtesy) 4) No mini bar. One of those small perks that you expect with Westin. They had such snacks as "potato chips" on the all night dining menu. But somehow paying a delivery fee and pre-determined gratuity makes this an unattractive option. Maybe they were just trying to drive me to room service.) The room service person WAS very nice. (I ordered a meal; not a snack...Again, this may be a part of their marketing) ...But it won't have me coming back anytime soon. For the difference, I'll just stop off at a convenience store and pick up some chips...save myself the $75 difference and stay at a Hampton Inn. Read more

Genuine Hotels.com guest review

we had a horrible experience at this hotel. we were booked for two double beds for my father and i. got there and they had us booked for one king size bed. they said they could bring a roll away up for us. we waited for five hours, until 11pm and no one ever came. we finally walked back downstairs and then they weren't even sure they had a roll away […] available. around midnight after i was asleep in the bed adn my dad was asleep on the tiny couch there was a knock on our door with the roll away. they never tried to compensate us for anything. would never stay here again. Read more

Genuine Hotels.com guest review

Question: why did i have to wait forever to be checked in when ther was NOONE in front of me. I had to wait for several minutes while the girl behind the counter just stood there (doing NOTHING) for another person to run from across the hotel to help me. I think that the staff may need some finesse training. Also the room was dusty-glad I don't have […] asthma or other serious breathing problem! I was very uncomfortable with the treatment I received and I checked out early! I will never go back!! Read more

Genuine Hotels.com guest review

Housekeeping knocks on your door vigorously at 8a.m. every morning asking to clean your room. It is impossible to send them away without physically answering the door. They will keep on knocking until they get an answer from you in person. Front Desk called my room 3:30 a.m. to see if I just called the front desk. Called front desk at 1pm as we were […] leaving the room to have them contact housekeeping to clean our room. Came back at 10:30 p.m. and the room has not been cleaned. When asking the front desk why my room has not been cleaned when I specifically called in to place the service order, they claimed that it must be my "Do Not Distrub" sign was hanging on the door. Well, it was NOT. Read more

Genuine Hotels.com guest review

Had many complaints: 1) Sewidge smell permeating lobby due to construction entire stay 2) room had wet stains on floor so had to move 3)no room service menu in room 4) got downstairs kitchen closed @11pm???? 5) no refridgerater in room 6) valet lost my car keys, so had to have hotel drive me till they could find the keys. RIDICULOUS 7) Bar closed at […] midnight every night even though full of ordering patrons??? Crazy Read more

Genuine Hotels.com guest review

The room was extremely dusty, and dirtly. I had to leave a note so that room service could dust the room atleast for the time we were there which was 3 nights. The room was left the same still dusty. The uncleanliness of the room caused me to get sick. I hardly doubt we would ever stay at this hotel again.

Genuine Expedia guest review

We booked this hotel as a treat to ourselves after driving 15 hours from Texas to Georgia. We were looking forward to the relaxing atmosphere, spacious rooms and excellent service of the other Westins we've stayed in and we found none of those things here. The room was small and uncomfortable and poorly laid out. The bathroom looked shabby, with stains […] on the tiles, rips in the wallpaper and was not even properly cleaned as the previous occupants soaps etc were still in the shower. At check in, I was informed of the pet fee though no other Westin we've stayed in has charged us such a fee. I was also told that I would be receiving a free breakfast for one person even though there were two of us. Some freebie. There was a party that night in the hotel's lobby and the drunken guests kept us up until past 3 AM by yelling in the hallways. When we called to complain, the front desk didn't even apologize, just said they were aware and were sending security. Security apparently did nothing because the noise continued. In short, I could not have been more disappointed with this hotel and the service there. Read more

Genuine Expedia guest review

We had a wonderful stay. Great outside seating. Nice lounge area and friendly staff

Genuine Expedia guest review