Hyatt Regency Atlanta Downtown

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was amazing about my stay at the hyatt. The only thing I had a problem with my stay is that some of the international workers were very rude. More specificaly the workers in the international tower gift shop. she was very rude and ignored me when I questions.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

So many things were superb! The architecture of the atrium is fascinating, like being in an M.C. Escher drawing. The standard rooms are large with a terrace and a hallway separating bathroom & closet. There is a comfortable armchair & ottoman. Technological touches include two jacks for charging on the bed lamp and a variety of jacks for the TV monitor. […] The lobby has an excellent restaurant, Sway, with a chef-driven menu and attention to local sources. A very full breakfast buffet costs $19. The self-parking half a block away costs $18 in a covered garage or $10 per day in an open lot. I didn't have problems in the lot for two days. You can leave the car with a hotel valet for $32 per night. The hotel connects by a hallway to the Peachtree Center Mall and the MARTA light-rail system. The surrounding area is populated by sketchy people, but no one caused harm. In fact a few offered advice & directions like visitor bureau agents. Read more

Genuine Hotels.com guest review

Horrendous racket on Friday night coming from outdoor bands on Peachtree Street. Parking extremely expensive. Otherwise lovely hotel and lovely staff.

Genuine Hotels.com guest review

This was my second time staying at the Hyatt and I love the hotel. The rooms and beds are comfortable. They have the best breakfast all around. If you can get a complimentary breakfast included in your stay, I highly encourage it. You have the choice of ordering from the menu or doing the buffet. I've always gone for he buffet and it's delicious. There […] is a good variety of items and the items are delicious. My one qualm with this stay was the valet pick up system. Last time we stayed we just retrieved our car from the same entryway that we dropped it off at. This time we were told to go down the elevator to the parking lobby. We encountered a long line when we did go down there. We'd already paid for parking at checkout but still had to wait just to get to the desk to turn in our ticket. Some people were actually paying at the desk which took longer as of course some people had a dispute about their bill. We checked out of the hotel at 12 Noon but didn't end up leaving til after one. I guess I paid $32 for my car to be held hostage. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was wonderful, the hotel and the staff were outstanding!

Genuine Hotels.com guest review

The hotel was everything I expected and then some....Its great that I used the MARTA from the airport directly to Peachtree Station, which is connected to the lobby of the hotel....No need to step outdoors...Since it rained most of the weekend, this turned out great

Genuine Hotels.com guest review

First stay in Atlanta and in this hotel. like the architecture very much. hotel like no other ones. Very nice wellcome at check in. Most impressive view from balcony at the 16th floor over huge indoor patio. Very efficient wifi in lobby, costless. Desapointed by surroundings over the weekend. not much to see. no decent shopping center closeby. few people […] around. Read more

Genuine Hotels.com guest review

No housekeeping service. Trash overflowing, called to inquire then had 2 towel deliveries but no other service. Very odd. Parking inconvenient & expensive & distant for self-parking, valet expensive as well (even for local market).

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A little run down and in a pretty dingy part of town. Housekeeping came to my room both mornings and knocked while the privacy sign was on the door to ask if I was checking out that day and to try to make up the room--and that was at 8 am! Huh?!? No timer on the tv and pay for wifi. Will do better in ATL next time.

Genuine Hotels.com guest review

Accommodations are what you would expect from a Hyatt Regency, plus the excellent location makes this my go to hotel for Atlanta. Still not a fan of the $32 per night parking fee.

Genuine Hotels.com guest review

I was here on business. My room was very warm. 75 to 78 degrees. When I turned the air on the noise was so loud I had trouble hearing the television. Fortunately I was only in the room two nights, one night late and up early and the second night i had to get up early. I thought about asking for another room but I was unpacked and busy with my meeti […] ngs. Read more

Genuine Hotels.com guest review

We were there for the Final Four. Hotel location was perfect. Staff was super friendly and helpful. We went with the Radius Tower and the room was pretty tiny but the price was right. Bar was happening and fun. Excellent stay!

Genuine Hotels.com guest review

I had a great experience at the Hyatt. The only thing they could have done better was to have more bartenders to accommodate all of the people there. Great location and service.

Genuine Hotels.com guest review

I booked a two day stay. The first night was horrible, because I book a double standard room. I stayed in a single bed room, because the doubles rooms were occupied by people in town for a volley ball tournament. My complaint is not with the Hyatt. My disappointment is with Hotels.com for not informing me about the policy when a room is not availab […] le. Read more

Genuine Hotels.com guest review

our stay was excellent the food delicious, even decided to eat all our meals here, ballet parking always super fast and all services with a smile. the best service I have received in a while.

Genuine Hotels.com guest review

This was a great hotel. Everything was in walking distance of the hotel. The MARTA was located beside the hotel in case you needed to use the services. Everyone greeted you as soon as you entered the building. The food was excellent and the room was so comfortable. I will stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The stay was excellent!

Genuine Hotels.com guest review

Everything about this stay was excellent. The staff at the front desk, concierge, bell man, parking attendants were all very accommodating. The hotel is beautiful and in a great location. Only two complaints. The parking of $32.00 per day is very steep. And the room was very very very dusty, to the point that even my 13 year old child said "look at […] all the dust"! Read more

Genuine Hotels.com guest review

Room was supposed to be for 4 people, 2 adults and 2 children, but King bed was only really big enough for 3 of us. We requested a day bed 3 times and were told each time that it would be sent up, but we never saw it. We finally gave up and my husband slept on the floor. Other than that, the hotel and room were beautiful and the staff was fantastic. […] Bell hop staff, was so kind and helpful, as were the valet parking staff. Read more

Genuine Hotels.com guest review

For the cost of the hotel, it was not worth it because of the rude staff in multiple areas. 1) As I pulled into the parking garage, the valet attendant was rude and trying to rush me out of my car. I was wanted verbal confirmation that I would not be charged a separate charge if I removed my car from the garage the same evening to go to dinner. He quickly […] snapped at me with "Do you not understand what I am telling you!" I understood completely and was just wanted confirmation. 2) I went to check-in at 4:15 (check-in is at 4:00), and I was told that they had no double bed rooms. I had reserved two double beds at close to $160 and had my sister and brother-in-law with me, so obviously a king would not work. The offered a roll-a-way bed or I could get on a wait-list to see if something opened up. Two hours later, I received a call asking if there was a reason why I had requested the 10th floor....but, I never did. I had zero preference to which floor we were put on, and it became apparent that that is the excuse the front desk attendant had put next to my name on the wait list, which was not true. I simply wanted double beds. I was extremely frustrated because we waited two hours for an excuse that I never gave. Overall, I rate the hotel a C b/c of the staff. The hotel room itself was nice, but I was not happy with the disposition of the staff. I would expect better service from the Hyatt. Read more

Genuine Hotels.com guest review

Parking is expensive - But it's downtown ATL! Nice hotel...

Genuine Hotels.com guest review

We were not given the king room we booked. We stayed in radius tower, which has a tiny room and a full bed? The towels were cheep and hard, the bed was uncomfortable and there were not enough pillows. The restauant bar is ok, but I do not recommend the quesadillas.

Genuine Hotels.com guest review

Each and every employee took excellent care of us. The room was very clean as was the rest of the environment. Our only concern was the room was compact, more of an efficiency design than we cared for.

Genuine Hotels.com guest review

The room was nice but a few maintenance items. Like the sink popup was not right so had to adjust it so the sink would drain. Also they use roomlink or something like that on the T.V. stuff and it keep locking up. We ordered a movie and that locked up half way though. It rebooted 2 times which let us restart the movie but to our dismay it started at […] the beginning. So tryed to fast forward, locked up, repeated process, locked up, and gave up. I worked at a hotel in the late 90's and we could play movies in rooms then so not sure why it is such a challenge now. Then we were suppose to have breakfast included and they tryed to charge us luckly I had the email from here to fix the problem because the woman at the front desk needed proof I was not lying. The shinning light was that the hotel resturant was great. We had a late desert and it was great but the breakfast while expense was a huge treat. I would stay there again but make sure I had my ducks in a row with the room rate and take a ipad or labtop with RCA connections to watch a movie with in the room. Ohh and the ipad we had with us would not work with the T.V. system either and we forgot our RCA adapter. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Me and my family really enjoyed our stay. The hotel staff was excellent and went out of their way for you. The rooms were clean.

Genuine Hotels.com guest review

We stayed in the international tower rooms. They were not up to Hyatt standards at all. The sheets weren't on the bed right, in fact we could see the mattress. There wasn't an exhaust fan in the bathroom, overall the rooms were not great. The hotel lobby and restaurants were all very nice and up to the standards expected of a Hyatt.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel staff was outstanding. Southern Hospitality at its finest! This was a 1st for my 16 year old in a "larger" hotel and HE was impressed w/the hospitality of the staff, cleanliness of the hotel, amenities, and the overall experience. Only downside was that there were several huge events going on and Valet parking was full on our arrival. We were […] directed to another lot, which was within walking distance and was a little costly for 2 nights. We were shuttled back to the hotel so it was not a problem. (The parking facility was very secure and I didn't mind paying for the security as opposed to the "open garage" that was 1/3 the price.) Conceirge secured our luggage so we could retrieve our vehicle when we were leaving. From the first employee we encountered to the last, all seemed to enjoy their jobs and were appreciative of our business. We would definitely stay here again! Read more

Genuine Hotels.com guest review

My family and I can not say anything negative about our stay. From the time that we pulled up to the hotel till the time we left (2 nites) the staff made us feel like V.I.P's we will stay again and hotel is very nice.

Genuine Hotels.com guest review

Hotel is located in heart of city, 1 block from Marta station. Plenty of restaurants & liquor stores in the area. Walking distance to Centennial Park, Georgia Dome, etc. Hotel parking was full so I had to park 1 block away but the staff gave me hotel credit (food, bar, etc) for the cost. Fitness facility had plenty of machines, towels (always a nice […] touch), cold water, fruit. Read more

Genuine Hotels.com guest review

Worst night's sleep ever. Bed was like a bag full of rocks that sloped down on either side. The bathroom had cobwebs and gum in the shower. Does not even come close to comparing to the W or the Indigo for comfort and those are cheaper!

Genuine Hotels.com guest review

When first walking into the Hotel, I was in awe of the lobby, the elevators, and the dining areas. However, after checking into the hotel and getting to our room, I became let down. The room was mediocre, we watched our car sit outside for at least 20 minutes before being moved to the parking garage while other vehicles around it were being promptly […] driven in, and the tv remote in the room also did not operate correctly (or hardly at all). At the end of our stay, we went to retrieve our vehicle and were sorely uninformed of the hourly rate we could have paid while sightseeing AFTER 5:00 p.m. We only learned of the hourly rates after being checked out and waiting for valet nearly 20 minutes before a staff member noticed our disgruntled faces. That staff member was nice enough to refund some of our parking fee. I know that the valet parking is supposed to be a luxury, but I would rather park my own car. It's too much of a hassle. I hate to say it, but except for the lobby entrance and mediocre restaurants, I was not impressed. Read more

Genuine Hotels.com guest review

Service was great , the service was great the people were all very helpful!!!

Genuine Expedia guest review

Great location and perfect room. Quiet and comfortable. Will definitely stay here again!

Genuine Hotels.com guest review

i was disppointed that the hotel charged for wifi in the room; it was necessary to go to the lobby to access free wifi. this was inconvenient late at night or early morning

Genuine Expedia guest review

Excellent weekend

Genuine Hotels.com guest review

The bathroom had stains and hair on the tile. There was hair in the shower on the walls. The throw blanket on the bed had a horrible smell in it same with the blanket underneath it. For the price we paid for a room I expected a little more out of the cleanliness.

Genuine Hotels.com guest review

The bedlinens and mattresses were very nice but they were double beds as opposed to queens, which would have been a little more comfortable. Overall, the hotel was well situated, walking distance to the Georgia Dome, had a very nice and accommodating staff, and was modern and pretty.

Genuine Expedia guest review

First of all, the address on this site was not the correct one. So, we drove around Atlanta an hour before locating it. We was supposed to check in at 3:30, and it was 5:00 before the room was ready, therefore we could not make our dinner reservations. We booked for 4 adults in the room, but only enough towels for 2 people were available.

Genuine Hotels.com guest review

Stayed on the 23rd floor on NYE. Great view and place for midnight kiss. Comfy bed great staff

Genuine Expedia guest review

I would have thought of better quality for a hotel with it being the Hyatt first off the parking was ridiculous a night, I had to park a block away for way less than what we would have paid a night. Then the breakfast was way to pricey for what we got we left the hotel one day for the outing that we came down for we were away for bout 8 hours and didn't […] get no room service no clean towels or anything. For the price me and my husband paid for the room we will never stay at this Hyatt again. The only positive feedback I can give is the sta ff was very nice but our overall experience was not nice at all. Read more

Genuine Expedia guest review

I reserved a smoking room on expedia, but when I checked in the clerk told me I was "lying" b/c he didn't see it on his screen. He could have said there was a mistake, but instead chose to be rude. The rooms are smaller than the photos & expect to wait in line 20 minutes to get your car out of valet. Not worth the price!!

Genuine Expedia guest review

Beautiful hotel in a great location. Loved it.

Genuine Hotels.com guest review