The Westin Peachtree Plaza

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Genuine Hotels.com guest review

Wasn't in the room much. if I were it was very small wasn't adequately cleaned and stocked when we arrived. There was a glass that sat outside of a door for the entire three days of our stay, old microwave sitting on the floor of the ice area. Laid out only robe, there were two guest. Room was extremely tight. Parking was horrible and way overpriced. […] The desk staff were very pleasant and informative. Parking situation and attends were horrible!!!!!! Read more

Genuine Hotels.com guest review

I enjoyed my stay at the hotel overall. My only qualms were regarding the level of customer service I felt like I received (or didn't receive, better yet). I did not feel welcomed when I checked in. Also, once I reached the room, I had to call multiple times to get things sent up to my room. That shouldn't be the case. Also, the hotel is extremely large […] - a little too big and crowded for my liking. I wish the price of a night at the hotel included parking, wireless, and/or breakfast. All those are additional expenses. So it is clean and nice aesthetically, but all these other things made my experience at the Westin less than ideal. So it was just average/good overall. Read more

Genuine Hotels.com guest review

Parking was bad. I feel that if ur staying at any hotel even if you had to pay parking should be available for the guess

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

One of the main reasons I took my wife to this hotel was to have dinner at the Sundial Restaurant 73 stories in the air. I found out after checking in that it and the observation deck were both closed for remodeling and wouldn't be open for another 2 or 3 months. I would not have spent $220 per night and stayed there if I had known that the restaurant […] and observation deck were not open. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

No combination shower tub No slippers No robes--just one Requested not to be by elevator I was put right next to two Took the romance out of my stay!!!

Genuine Hotels.com guest review

The good was the hotel was beautiful, well located, and the welcoming team was awesome (bellboys, check in staff). The hotel was extremely noisy. We had to call the help desk 3 times (2 times more than my entire life) about the noise from the hallway, not having a remote, and they would take our dirty towels and not replace them with new ones so by […] the last day, my wife and I were sharing a towel and a hand towel as a rag. I believe this is just a bad weekend. The parking was also full all weekend so I had to find another location. Can't beat the view though. Read more

Genuine Hotels.com guest review

Very small rooms and elevator service very problematic.

Genuine Expedia guest review

Dirty! Old! Unprofessional! Parking cost almost as much as the room itself and at one point the hotel parking was closed to to being "FULL"! WHAT!!???

Genuine Hotels.com guest review

My husband and I went to ATL for the Motocross Race @ Georgia Dome with our 3 year old and another couple & their 2 children. When we walked in the hotel it just looked VERY old (smelled it too)... it is desperately crying out for a facelift! After checking in, we walked over to conceirge and asked if we could get directions to someplace to eat, the […] man behind the desk had ZERO expression on his face & looked like he HATED being there. He pointed in a direction & grunted something that not I nor my husband understood. Unfortunately, he wasn't the only staff that was unhappy about his job - when we got to the Sun Dial Restaurant (hotel dining) the hostess said they could not accommodate us for lunch today because she "believed" they were fully committed - what did that even mean?? So I asked if she could please go double check, and so she stomped away unhappy to do so, and when she came back (15 minutes later) she was laughing and flirting with some other staff member and then looked at us suprisingly and said, "You guys are still here?" I was infuriated (to say the least)! How does a hotel with this sort of staff stay in business? I would absolutely NOT recommend this unprofessional and poorly staffed DUMP to anyone... not even my worst enemy! Read more

Genuine Hotels.com guest review

They do not take care of your car! Do not use their valet parking!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

poor attitude by the individual working the front desk that night. reservation for 1 king was not satisfied and I got 2 queens instead. great room service and dining quality. expensive parking

Genuine Expedia guest review

I was in Atlanta for a trade show, and I chose this hotel because of its convenient location. My room was on the 65th floor with stunning views, and the room had recently been renovated very tastefully. Only problem with this hotel is that every door when it shuts slams, waking you up. This went on all through the night and got worse once house keeping […] got started early in the morning. It was like being at a hotel full of spring breakers partying all night. For the very high rate that I paid, I would have like some peace and quiet. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had to wait in line with others for over 15 minutes just to check in. There were only 3 attendants working. Needless to say it started our experience on a bad note. Came in a took a shower, however did not have hot water. Called front desk, within minutes a repairman came and i had hot water. Despite those 2 issues, the room was beautiful! The view […] of Atlanta was amazing! Would do it all over again just for that view. Read more

Genuine Expedia guest review

Front desk was very friendly and handled check in well, however; I had booked a king room but was given a room with 2 double beds. It took over an hour for someone to bring up a key to the correct room. Valet Parking was efficient

Genuine Expedia guest review

This is my first time ever writing a bad review for a hotel. I've stayed all over the world. From very nice hotels, to not so nice hotels. I stayed at the Westin Buckhead a few years ago. That was a very nice hotel. I booked this hotel for the SEC Championship game. While it was very close to the Georgia Dome, I wish we had stayed at the other one. […] When we got to the hotel, nobody offered to help with our bags and we had to park and walk down eight flighs of stairs. When I asked for help, they told me that my boyfriend needed to pull back up to the front of the hotel. When we finally got to our room, it was 80 degrees and had two doubles and I requested a queen. Our mini fridge was locked, so I called down to the front desk to get a key and nobody ever came. What really made me mad was the wifi. It's $14 a day which is crazy! I understand that it was a crazy weekend, but I felt that the hotel staff was not prepared for crowd control. Also, I did not appreciate being overcharged for internet service that is free everywhere else! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The parking at the hotel was terrible. You could not find a parking space and had to just squeeze in anywhere you could find. We were there less than 24 hours and had to pay $44 for parking. Then you had to walk through dark stairwells to get to the floor for the hotel entrance.

Genuine Hotels.com guest review

The hotel is a decent place to stay; however, there is inadequate acoustic insulation. Unless you turn the air conditioning fan on, the noise penetration will make it impossible to sleep if you are sensitive to noise when sleeping. I requested a room away from the elevators and ice machines, because I am sensitive to noise. Though I booked the room […] more than a week in advance, my room was directly across from the ice machine. The hallway is narrow, so it was literally just outside my room. A humming sound kept me awake the entire night. I realized in the morning that it was the ice machine motor that was causing the sound. Even when no one was filling their ice buckets, the motor noise was very disruptive to a normal night's sleep. When I arrived at the hotel, I entered their parking facility after retrieving a ticket at the entrance gate. I drove through the entire facility and did not find a single empty spot. There was no notice outside that the lot was full. I thought I would have to pay $2.00 for the initial entrance into the lot; however, I was able to leave without a charge. I found easy parking in the municipal lot across the street that was less expensive ($15.00 per day) and recommend parking there, rather than at the hotel, if price is a consideration. Read more

Genuine Expedia guest review

The air conditioner unit in the room (3308) was awfully annoying. Every time it turned on/shut off it made a very loud series of noises. The experience the westin hotel would have been a decent one except for this. it was hard to sleep with that noise... some what of a big deal considering a hotel is for sleeping. Waiting to check in took forever a […] lso. Read more

Genuine Expedia guest review

We ended up getting moved to a better room after asking for a new one because we had a view of the side of a building and a parking deck. So all rooms do not have a view of the city like they say. The person that came to move us to the new room asked us if we were sure we wanted to move because the room on the 62nd floor smelled! We went up there anyway […] and ended up being extremely happy with our new room Read more

Genuine Hotels.com guest review

There was not hotel parking only 'pay' for parking lots which were somewhat expensive. The valet parking was high. No restaurant / eating option for the afternoon - evening in the hotel, other than the very expensive one on the top level of the building. I booked a room with a King Size bed and was given a standard room with 2 queen beds. Great view […] of the dumpster! Only real positive was the shower. No running out of hot water but the bathroom was cramped especially for more than one person. The hotel was ok but I would choose a different one if staying in downtown Atlanta again in the future. The staff are not overly friendly or helpful. Read more

Genuine Expedia guest review

Not Pet Friendly. Hotel advertises that it is pet friendly however, it has no designated pet area. You have to take your pet several blocks away from the hotel to use the bathroom. We were on the 64th floor and we didn't feel very safe having to walk several blocks away from the hotel late at night just so that our dog could use the bathroom We were […] unable to get a refrigerator in the room. The advertised "HEAVENLY" bed was awful. The matress was very hard and uncomfortable. You must use a key card to access the elevator in order to get up to your room. The key cards deactivated multiple times causing our family to get stuck in the elevator. Read more

Genuine Expedia guest review

I enjoyed my stay mostly for the the view! I was not impressed with my room had a musty smell to it. Old outdated furniture 19" tube tv. Lots to do around hotel within walking distance.

Genuine Hotels.com guest review

I was left a little dissapointed. The bed side alarm went off at 5:30 in the morning. We wanted to sleep in. Also, the TVs are not wide screen. Most programming is now inside screen, so some of the picture was cut off. I expect a hotel of this caliber to have nice TVs. Also, the valet parking was not convienent. It took a long time for them to retrieve […] the car. The staff did not instill confidence that it would return scratch free (although it did). Otherwise, it was a nice stay. Read more

Genuine Hotels.com guest review

The room I got was on the 63rd floor, and clearly was an older room. Decent condition, clean, and a nice view, but clearly old particle board furniture, and just so so. Smelled fine. Door to bathroom was tight, small, and bathroom old. I know other parts of the hotel are much newer. Decent room with easy walk to the Georgia Congress Center.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Loved the view, but was placed in a noisy room where there was some remodeling occurring nearby. The fee for parking was ridiculous. I felt like the hotel was trying to nickel and dime me with additional expenses.

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel caters more toward business travelers. They also nickel and dime you to death...you have to pay for internet, use of the business center, etc. The room was dated and not for the modern young adult. Parking is also a problem.

Genuine Expedia guest review

This hotel is currently undergoing a renovation. It seems that because the hotel is under renovation, that perhaps the overall attitude of appearance of the areas not renovated are not considered. Presently, much of the spaces are a little tired or need some attention. This could be a great hotel, it's just a little worn out. Everyone I came in contact […] with was friendly (except at Starbucks). The purpose for my stay was for a conference which was in the hotel. All of the food and service staff provided by the hotel for the conference was very good. My room was missing a lot of Westin "standard" items, so it seemed more like a 2.5 star hotel stay. In that regard, I was a little dissapointed. My room also smelled a little musty/moldy, but it was clean. The furnishings were really tired. There was a rack and a roll-a-way bed outside my door for the entire 3 days I stayed in the hotel. Read more

Genuine Expedia guest review

The room smelled like cigarette smoke so bad that I could hardly breathe. The carpets in the halls were filthy. The lobby was nice.

Genuine Expedia guest review

Great staff and great view of Atlanta.The room was a lot more outdated than I expected and it had a bad smell.

Genuine Expedia guest review

Nice Hotel. This is more of a business hotel. The view was beautiful! The workers were very nice & helpful. Was a little disappointed in the room size & the tv's were just a regular size tv. No LCD! Just a normal 27 inch. Continental breakfast would've been perfect!

Genuine Expedia guest review

THE LOBBY OF THE HOTEL WAS VERY NICE, BUT THE ROOM NEEDED UPDATING. THE ROOM & BATHROOM WERE NOT AS CLEAN AS I WOULD HAVE THOUGHT THEY SHOULD BE. THE FURNITURE SEEMED TO BE OLDER AND SCRATCHED. THE LOCATION WAS GOOD, CLOSE TO QUITE A FEW RESTAURANTS AND THE CONVENTION CENTER. THE VIEWS WERE VERY NICE.

Genuine Expedia guest review

I was disappointed in this hotel. The room was fine in size but the beds were not properly fitted with sheets and the toilet was cracked leaking water on the floor. The pool was not heated and the water tasted this salt. Other than that the room was good. Location was great and we had a great view of Atlanta from the room on the 65th floor. The restaurant […] was not kid friendly and we could not eat there because they required shoes, no sneakers. For such a high price/ritzy hotel you think they would cater to all those who stay there. Read more

Genuine Hotels.com guest review

You'll need to watch your credit card though for unauthorized charges. Although the room nights were prepaid, the hotel charged the credit card and I had to contact their accounting office to reverse the charges, which they did promptly. The rooms are extremely small. We were there for 6 days and our rooms were located on the 61st floor. It was not […] uncommon to take 20+ minutes to get up to our room waiting for elevators. If your pressed for time and you need to be in and out of your room throughout the day, this is not the hotel for you. Read more

Genuine Hotels.com guest review

Went here for a conference which was located in the hotel, and my wife joined me a day later for a weekend getaway. Business: Conference rooms were well equipped with ample room and seating for everyone. Catered continental breakfast and boxed lunch was better than usual, and had something for everyone. Hotel staff were well aware of the conference […] and were quickly and efficiently able to direct all of us to the right area. Pleasure: Stayed on the 49th floor. Room had a breathtaking view of the downtown area. Huge windows at the back end of the room made you feel like you could almost fall out. Not for the faint of height. Bed was firm but not lumpy, and no difficulty sleeping for me or my wife, though we tend to like beds on the firmer side. Rest of the room left a lot to be desired. Bathroom was incredibly small. Shower head was low. Carpet was dirty. No mirror in the main bedroom area, so got quite crowded in the bathroom. Hair dryer was missing it's buttons, so we had to jam a comb in there to turn it on (safety first!). Read more

Genuine Expedia guest review

There was trash in the hallway when we went down for breakfast, and it was still there the next day when we checked out. It just needed to be vacumed but it never was. The room for a standard room was very large. We had a double bed and was able to put up a portable crib and still had room to move around with ease. The view was great! The bathroom tub […] looked like it needed to be redone. The Cafe has a breakfast buffet which was kind of expensive but it was the equivalant to a contiental breakfast at other hotels I have stayed at. Parking at the hotel was priced outrage and was a little uneasy feeling when there are signs all over stating to make sure you take all personal belongings. The staff there was very friendly though, and the location was great. We were able to walk to everywhere we wanted to go. I would recommend this place to someone IF they can get it at a really good rate. Not completely satisfied with the rate we paid for what we got. Read more

Genuine Hotels.com guest review

From the outside looking into the hotel looks like a million $$$$ hotel.......until you get into your room. The walls look like crap, 27in tube tv, walls are paper thin allowing you to hear others having normal conversations and footsteps from the hallway and upstairs. Bathroom it looks nasty and and the room is small. The view is amazing above the […] 50th floor but I heard many many time before others say that this hotel was amazing and worth the money. I usually stay elsewhere but tried this just this one time and never again. Marriot hotel rooms are way better and up to date than this one by far and I will not recommend ever. Read more

Genuine Hotels.com guest review

When booking a room in a Westin property I never question the exceptional quality experience ahead of me. With this trip, I was extremely disappointed. The lobby and staff were wonderful but the room was so below par I couldn't believe it. The wall paper in the bedroom was coming off the wall at the seam, the TV was an old tube television, there were […] limited outlets to use for electronics, the bathroom was so small my husband and I couldn't stand in it at the same time, the pillows were all feather and when asked for foam, they sent up shredded foam that was as flat as the feathers. I've stayed in multiple other properties within walking distance of this hotel with superior rooms with equally gracious staff and will not be returning. Read more

Genuine Hotels.com guest review

Hotel Rooms need an update

Genuine Expedia guest review

Nice for a night, but not longer. I was very impressed with the accommodation of the hotel with having my pet stay with us. For only $25 they gave us a doggie bed, bowls and some waste bags. It was not very sound proof so whatever my dog heard he woke us up. The staff was very friendly and the price wasn't bad. The carpets were dirty and that makes […] you feel icky when staying in an unfamiliar place. Also there wasn't much grass in the surrounding areas to walk my pet. Frustrating! Read more

Genuine Hotels.com guest review

Great views (tallest hotel in Western hemisphere etc), but hotel relies on this plus plenty of business/corporate customers. Revolving restaurant (Sundial) at top - also great views, average and expensive food.

Genuine Hotels.com guest review