The Westin Peachtree Plaza

Ice machines on the floor, or adjacent floors, the parking rates and conditions were terrible, check out was long and atrocious. There was some kind of party that went on until 3am, and they allowed it to continue without even acknowledging to go check it out. The so called "Premium Deluxe King Room" was a joke!! Don't pay the extra money - NOTHING […] BUT A PLAIN ROOM!! Read more

Genuine Hotels.com guest review

No one was at front desk for check in upon arrival...this set the tone for the remainder of the stay. A bellhop walked up several minutes later and he went to get someone to check us in. The food.......well..my salad was floating in water, I ordered it again the next day requesting the greens be drained/spinned.....I guess she had a hearing problem […] because the greens were dripping with water, again. Difficult to control temp in room, so I am now back home and sneezing. Noisy every night (of course the hotel cannot control the behavior of the guests). However, the last night was ridiculously loud at 1pm. I peeped outside and it was an employee and two guests. The hotel can and must control their employees. The view was awesome, I must say. And the room, although small, was very clean and comfortable. Read more

Genuine Hotels.com guest review

I reserved a deluxe king size bedroom. The receptionist, stated that they did not have this room. After I asked for my money back they then found me a deluxe room. This is the first time this has happened to me, when using your service..

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I know that they were doing renovation for this hotel from a tornado from 3 years ago. I woke up to them drilling. I hear people from every angle of my room.

Genuine Expedia guest review

Check out a nightmare. Waited over 30 minutes to get an elevator. Waited another 30 minutes to get my car out of parking garage. We will NOT stay here again as this is the second time we've had this kind of experience. The hotel itself is nice with a good location but the problems noted outweight that. Ritz here we come. If you do decide to stay here, […] I suggest you get up before 8am to check out. Read more

Genuine Expedia guest review

First room was next to skylounge elevator and they knew this because as soon as i called to say there were loud noises they said it is elevator to top floor bar until 1:30am. they were kind enough to move me but basically the hotel is a circle with 8 elevators in the middle and room on exterior so you are never more than a few feet from the elevators […] and these are some of the loudest lifts i have experienced. each time one whooshes past the floor you can hear it in the room. Also the rooms are "refurnished" and the toilets have the super high velocity flush similar to an airplane - which means you can hear every time a neighboring room (especially above) flushes. Finally, the bathrooms are not cleaned properly. hair etc. Some of it is the city the hotel is in which is not the cleanest to begin with, but there are other better hotels downtown especially for the money. Read more

Genuine Expedia guest review

We inspected our room upon check in and found used hair rollers under the bed and clumps of hair on the bathroom floor. The first night was nice b/c we did not have neighbors. The second night it sounded like people were moving furniture all night and we could hear slamming doors well into the early morning hours. In the pay-for-parking line, the customers […] in front of us forgot their billfold so their parking was validated, unfortunately ours was not. While checking out I recommend playing dumb, apparently it will save you money. Read more

Genuine Hotels.com guest review

Room was not clean on several ocassions. water went off right in the middle of a shower.A Required about room cleaning . Housekeeping response was what you want me to do abour it.

Genuine Expedia guest review

I got to the hotel late that day and their hole system was down. had no parking, except valley had to park in other hotels parking lot at the Hilltones . Got back to the front desk and waited up to a half hour to placed in a room .staff was not too friendly . they charge the geas for parking at the hotel ,the water in shower stall drains very slow.

Genuine Expedia guest review

The view from my room on the 54th floor and the Sundial Restaurant and Lounge was magnificent. However, the room was not up to par. The carpet was greatly stained, the room reeked of bug spray, the pillows were much smaller than the pillowcases, it looked cheap. The towels smelled weird. There was nothing fresh smelling, or fresh feeling in this room. […] Because I was only there one night, I didn't request to be moved and further, I felt I would have the same experience in another room. I also saw a roach crawling up the wall in the Lounge. I expected much more from this hotel with the amount I paid for one night. The staff in the hotel as well as the Lounge/Restaurant was friendly and nice but the room made the experience un-enjoyable. Read more

Genuine Expedia guest review

Room was not clean. Half empty water bottle and documents from the previous guest were still in the room. Dirt was in the sink - which I realized later was from the sink being backed up. Breakfast never came the next morning (all I ordered was a yogurt-granola parfait). Toilette kept running because the handle would get stuck. Overall very unhappy. […] There are plenty of other options in that area. I will definitely choose somewhere else the next time I go to Atlanta. Read more

Genuine Hotels.com guest review

The maintenance crew began drilling and hammering next to our room at 7:15 am.

Genuine Hotels.com guest review

For a Westin (or any hotel) I was EXTREEMLY dissapointed - room had drink spilled on wall and picture, mirrors were not cleaned - told Mgr, wall was cleaned mirros were never touched during 5 night stay! Cleaning of room was change bed and sometimes all towels, sometimes only some towels. Hotel is in bad shape - walls, doors everything needs paint and […] TV was 15 yrs old if not older. Thanks for ruining my stay!!! Read more

Genuine Expedia guest review

My wife and I decided to take our children ages 6 and 3 to Atlanta to visit the Georgia Aquarium, World of Coca Cola, Centennial Park and sight see Atlanta. We chose the Westin based on its reputation, previous stays at Westin Hotels as well as its central location to the attractions we planned on visiting. Location was walking distance to all attractions […] and plenty of restaurants. Great service from front desk, concierge, and the Sun Dial restaurant. Recommend Sun Dial restaurant (72nd floor with great views of downtown, rotates while you eat, kids loved it. Food was fantastic and waitstaff excellent). However, the cleanliness of our hotel room was poor at best. Bathtub and shower had hair in it from previous guest, toilet leaked at base on tile, my wife found a large ball of hair on the floor by the couch and carpets just seemed dirty. At least the sheets were clean. We didn't complain just cleaned it up and went on enjoying our vacation. Cafe restaurant in hotel almost sparked a family revolt. We wanted to get a quick breakfast and head to the Aquarium right when it opened. 40 min after ordering we finally got our bagel, granola cereal and pancakes for the kids right before we were going to leave considering we were only 1 of 3 tables in the restaurant. Pancakes tasted like burnt waffles and kids wouldn't eat them. We paid our $ 50 bill and went to Starbucks down the street. In all there are plenty of other hotels in the area that would be a better stay. Read more

Genuine Expedia guest review

For the price ($$$) and fanciness of the facility, it did not live up to expectations. Signs in the front lobby boasted "improved and updated" rooms... yet ours had dirty stained carpet, dingy walls, and a TV older than my grandmother's. Even little luxuries, like the towels and toilet paper, were severely lacking in an upscale hotel. Room service was […] outrageously expensive. The in-house restaurant has a dress code (not noted anywhere) and we were rudely rejected by the restaurant host for inquiring about a table. We only booked this hotel because it was close to the Georgia Dome, site of the NCAA Tournament. While it was convenient to be less than a mile away, I now wish we'd stayed 20 miles outside of town at a place far cheaper and nicer. This hotel gives "Westin" a bad name. Read more

Genuine Expedia guest review

It is very dissapointing to choose the Hotel because from outside it looks incredible but on the inside it does not look that nice, The Restaurant in the Lobby is basically sumerged under the street level without any good view, they charge you 24 dollars per night to keep your car and they charge Internet Acces at 15 dollars per day. Hotels of these […] level offer all these amenities as part of their tariffs, as I said before it is very dissapointing Concierge was never there to help. Read more

Genuine Expedia guest review

I've stayed at probably around 10 different Westin hotels and this one is by far the worst. Aside from the construction noises that started in my room at around 9am (the hotel is undergoing a renovation, I was on a renovated floor), let me see what else was wrong: 1.) I specifically ordered a king bed, instead was given 2 beds. 2.) The toilet paper […] roll was maybe half used (call me a snob, but i expect better from a westin). 3.) The room decoration and furnishing just felt cheap. I know Westin isn't the nicest hotel in the world, but if you were to compare this one to Westin SF (3rd st), well, there's really no comparison. Overall disappointing. I checked out after one night and moved to the W Hotel - which was great. Read more

Genuine Hotels.com guest review

We didn't get the room we reserved - we got 2 full size beds instead of a king. With the thermostat set at 65, it was like a steam room. After it was supposedly serviced, there was then no heat at all. The noise was incessant, the carpets were dirty throughout the floor we were on. The television was vintage 1989. The valet staff were either intentionally […] rude or so completely untrained in courtesy and manners that we felt insulted each time we retrieved or turned in the car. Read more

Genuine Hotels.com guest review

The staff is stretched too thin during sell out - event periods in Atlanta. Room service took over 1 hour for delivery and was often cold and incorrect when received. The room was not vacuumed a single day of my stay. I had no heat one evening and either no hot water or water pressure each day of my stay.

Genuine Expedia guest review

Dirty room. Old socks found in a corner. Maintainence work so we could stay above the 33rd floor. Trash in mini-bar. Fridge that didn't work. Hallway was trashed. Not at all like I remember it....gone to the dogs.

Genuine Hotels.com guest review

I was very disappointed with my stay at the Westin Peachtree for New Year's. While the bed itself was comfortable and the view was spectacular, the room and decor were dated & worn - not at all what I'd expect from a Westin! Here are some high (aka LOW) lights: -- The first room we were given was unbearably hot with a malfunctioning HVAC system. After […] calling maintenance, we found that we had to go back to the lobby & wait in line again to request another room. --The purple velvet couch in the room was so stained & dirty looking that it was unusable. --We requested a key to the mini-fridge to keep some drinks cold but found not only was it not plugged in, but never did get very cold and was falling apart inside. --The fridge apparently had a hard time staying plugged in because there were so many extension cords & converters jammed into 1 plug - definitely looked like a fire hazard! Definitely not worth the money! Read more

Genuine Hotels.com guest review

To be an upscale hotel you had to pay for Internet, every little thing had a cost. Even McDonalds has free Internet. The room was hot and stuffy and when asked if they could come fix it, they said they would send someone up, but no one ever came. The ice machine on our floor was broken, they did bring up ice , but was very rude about it. Oh yea don't […] drink the bottled water in the room, they cost $5.00 a piece. The refrigerator did not work in my room or the room that some of my family stayed in next door. The food up at the Sun Dial was toooo expensive and not worth it. The view was great and the bell boy who took our bags was very nice. But I will not be staying there again . Read more

Genuine Expedia guest review

SInce the front desk clerk failed to ask for a credit card impression, I was greatly inconvenienced every time I tried to charge meals, drinks, etc., to my room. Other service was very good, especially for breakfast room service.

Genuine Hotels.com guest review

The only reason to stay here is for the location.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I used to visit this hotel in the '80's and it was the crown jewel of Atlanta. Now, it is close to becoming a dump. The room smelled really bad, carpet very worn, and the wall paper was rolling up all around the room. Sadly, they have let a top notch hotel go down the drain. I'd suggest staying at another nearby hotel and simply going to this hotel […] top floor for a couple of hours of the view and then go back to a clean, better kept place. Read more

Genuine Hotels.com guest review

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Genuine Expedia guest review

The room was comfy and the shower was great. Those are the only highlights to our room. We stayed in 2709 and the room was ratty. There was a large portion of tile missing under the sink in the bathroom. There was also a band aid from the previous guests hiding under the sink, as well. The walls were beat up. Even the picture frames were worn and old. […] We definitely expected more .... Read more

Genuine Hotels.com guest review

The hotel told us they were in the process of a remodel. The GM left a week ago and the hotel manager does not respond to calls or complaints, and his out of office voicemail was a week old. We were on business and did not have time to look for a new hotel, and unfortunately stayed for four days. I was traveling with one other person. Upon entering […] our room we were not impressed with the technology, linens, furniture or carpentry. We had to move on our third day due to the bathroom ceiling leaking and flooding our bathroom. We removed the Duvets to find makeup stains,and water marks on white sheets. The sheets were ripped and had holes and tears in them, also on e of the the bed skirts had yellow glue splattered across the bottom. The TV's are 27" tube televisions out of the 80's. Of the two rooms we experienced, the two phones did not work in either room, so we had to take the elevato rto the lobby to file a complaint. The internet cord hanging out of the wall is rather unsitely. The electrical boxes look like something out of a hostel in Europe. Wires are hanging and visible on all appliances. The desk chair wheel fell off in the first room. the carpet replacement fixes were done lousy. Hotel needs a remodel! On a good note, the beds are very comfortable and the showers are hot and have good water pressure. Robert took care of engineering issues promptly upon find out there was an issue. OJ was friendly at front desk and expressed concern for our issues. Read more

Genuine Expedia guest review

I didn't like this hotel at all. The hotel is need of renovations and my room was dirty and the bath tub was rusted. The staff were all friendly and the sun Dial restaurant was very nice with a beautiful view, the food was delicious but pricey. Taxis were very expensive because the hotel is in the business district, also the hotel was full of conventions […] and was very busy. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This starwood property is in dire need of a update. The view from my 51st floor room was amazing, gorgeous sunset. The bathroom was tiny, the granite counter was cracked, and the undercount sink was halfway unattached to the counter. It still had a tube television, with no media hookups. The bed was great, of course, and the linens were exceptional. […] I love starwood properties in general, but this one left a lot to be desired. Read more

Genuine Expedia guest review

The room had a musty smell not sure if it was the carpet or what? The door and bathroom area is very tight. This is an older tower hotel the rooms have not been renovated entirely with the finishes some most of the furniture is new but the bathroom needs updating. The hotel had no convenience such a vending ref or microwaves all this is to get one to […] eat at the hotel. Then the parking was outrageous 29.00 a night then they expect a tip when they brought the car to us. I would not stay here again actually most of the downtown atlanta towers are this way MArriot MArquis, Hilton Tower also.. So no more towers in the downtown area next time I will try one of the smaller bouquet hotels Read more

Genuine Hotels.com guest review

When we arrived at the hotel after booking a king deluxe room, they gave us a queen accessible room, no upgrades. The valet was full so we had to pay to park three blocks away and walk back. When we were ready to check out, we waited on the bellhop for 30 minutes and finally decided to just carry our luggage ourselves, since we carried it 3 blocks to […] start with anyway. No jacuzzi, pool was full of people constantly. Would not stay there again. This is not a four star hotel. On the plus side, it was in the middle of many restaurants, etc. Staff was very friendly and the room was clean. I think if the correct room would have been given us we would have been fairly happy. Read more

Genuine Expedia guest review

Ill be brief. When I arrived I was in line for parking for maybe 30 minutes..... As they were unloading my thing and I was getting ready to check in the guy asked could I go park in the lot next door because both self parking and valet were full. He assured me, because I definitely wanted to be clear, that it was only full from overnight guest parking […] and not because of the festival going on. So I had to drive around to the public parking lot across the street and I was not happy about that. So I finally check in, get to my room and it's a huge disappointment. It was dirty, the phone didn't work, it stunk and it felt humid. So I, along with other unhappy hotel guest, asked for a different room. That was no issue. The room had a better view and was cleaner but I couldn't believe how small the room was. They tried to stuff all these rooms into this hotel but they compromised on comfort. The bathroom was entirely to small. My Weston room in st Louis was more tajn twice as big not to mention it had a true heavenly bath and shower and bed. The furniture was banged up at the one I just stayed in and the tv needed an upgrade. So then I was waiting on my luggage for about 45 minutes but I understand cause they were booked up. The guy lied about the parking because an hour later the self parking and valet had spaces. More stuff I could definitely complain about but the lounge was really nice and the view was awesome... And it was hotel staff in the swimming pool area completely ignoring all the kids breaking the pool rules which made us leave... Read more

Genuine Hotels.com guest review

Pros: Nice Fitness Center and Pool Resteraunt at top has amazing view Cons: Room wasn't ready even an hour after checkin Carpet and couch were stained like a crackhouse Room Smelled Rooms and hall were hot (in April)

Genuine Expedia guest review

As with most downtown Atlanta hotels.. average accommadations for a high price. $27.00+ a night to park your car! Internet access $15.00+ a day! No microwave in room. If you need to be down town thay have you and thay know it.

Genuine Expedia guest review

If this were my very first stay in a Westin, I would never return. My room was dingy and filthy, the carpet was so disgusting I could not take my shoes off. I am a lover of Westin Hotels generally, in fact I have two heanvenly Westin beds in my house! But this experience was extremely upsetting, made worse by the fact that I arrived after a travel nightmare […] and was very tired. There was no soap in my bathroom to finish things off. Read more

Genuine Hotels.com guest review

I had the worst hotel experience I have ever had as a travel here. I called for two sodas to be brought up to the room, it took 2.5 hours! Everytime I called they would hang up on me. Housekeeping opened the door at 8:30 am without even knocking, and then never returned. When I called for them to come back, it took three hours! I paid for overnight […] valet, and I needed to get something out of the car, and was told I wasnt allowed to do so. They tried to force me to pay another valet fee just to get something out of the vehicle. When I refused they RUMMAGED through my car and didnt even bring out the right item. Valet also left the windows to my car open and my Ipod was stolen while the car was in the garage. Spoke to management and they didnt believe a word I said. Nor did they offer to help, they just kept saying they would investigate. I will never stay at a Westin again. I urge you not to stay at this one either. The room floors here were dirty, the bed sheets were dirty. It was foul. As a Starwood preferred member this was disgusting and ridiculous. Read more

Genuine Hotels.com guest review

Hotel is run down and needs a remodel!

Genuine Hotels.com guest review

They don't have enough parking space. In addition we need to pay parking fee for every time to take a car out. Room is small, not so clean. I will not select this Hotel again.

Genuine Hotels.com guest review