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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Ventanas - California cuisine is served for all meals in this contemporary bistro with open kitchen, celadon-green banquettes, tables set with white linens, and outdoor terrace dining overlooking the gardens of Plaza Las Fuentes.
The Living Room Lobby and Bar - This cocktail lounge serves snacks and drinks. A large selection of books is available for browsing, or guests can watch one of the plasma televisions.
The Store - Desserts and other baked goods are on the menu at The Store.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Pasadena sees life through rose-colored glasses each New Year. The city hosts the annual Tournament of Roses Parade, along with the Rose Bowl Game college football championship. Pasadena also tends its roots at The Huntington Library, Art Collections, and Botanical Gardens. Aside from its original Gutenberg Bible and Canterbury Tales, the institution is regarded for its 120 acres of gardens.
see all hotels in PasadenaThis guest did not leave a comment.Genuine Hotels.com guest review
"Nice place to stay"
This is a nice hotel with friendly service. The only issue was that no matter how high you turn the knob for hot water in the shower, its still luke warm. I like hot showers. The location is great and rooms are clean. Nice place to stay for the price.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Overall, the stay was pleasant and the staff was professional. Good mattresses are a priority for me due to physical requirements, and the beds are very comfortable. However, not allowing "in and out" privileges for self parking is absolutely ridiculous! Not that an extra few dollars for valet service (plus tips) is going to break the bank, but the […] policy should be extinguished. It just reeks of pinching pennies from patrons. Read moreGenuine Hotels.com guest review
My stay was fantastic. However, I was disappointed about not receiving the museum pass.Genuine Hotels.com guest review
I was completely surprised at how awful the rooms were at the hotel. When I first checked into the hotel, I was asked if I wanted to upgrade my room for $25.00, I agreed. The room I was sent to on the 6th floor smelled so badly, I had to go back down to the lobby and ask for another room. The second room was a patio room that was supposed to be an even […] higher upgrade ($50.00), but, the A/C did not work, the phone did not work, there was no room service menu, the pay per movie overcharged me twice and room service knocked on my door not once, not twice but three times the next morning starting at 9:00am. On top of all of that, the Wi-fi I was promised for free was not free. The valet service was another problem. I asked that I be dropped off at a business on Colorado Blvd., when I called to be picked up, I was put on hold for 5 minutes, was told that I could not be picked up where I wanted but, I needed to walk 4 blocks to be picked up and when I asked for it to be 20 minutes from when I called, the hotel employee said yes, sure but, when I got to the pick-up, the driver had already come and gone. I waited for more than 1/2 hour to be picked up. I have never in all my travels had such all around bad service at a Westin hotel and will not return even though my business needs will bring me to Pasadena again in the near future. Read moreGenuine Hotels.com guest review
"Beautiful hotel in beautiful city"
Great location. Close to shopping,restaurants, and convention center. Staff allowed for early check-in and late check-out. Shuttle was very nice. Would definitely recommend this hotel.Genuine Hotels.com guest review
"Comfortable & convenient with affordable elegance"
The Westin Pasadena is a beautiful hotel that is conveniently located. It is a great place to stay for vacation or business as well as for hosting wedding receptions or other events.Genuine Hotels.com guest review
"Great Hotel Great Location"
Tina was my front desk clerk who checked me in and out. She was wonderful! She was pleasant, shared what I need to know about my stay and was very accommodating. The valet staff, housekeeping and every one there was great. My room was clean and comfortable. Would recommend this hotel to anyone. It was centrally located a few blocks from Colorado Street […] and pet friendly. Read moreGenuine Hotels.com guest review
"Awesome stay"
Hotel and staff were unsurpassed. As a traveler, I've stayed at numerous hotels and this one ranks amongst the top 5; very "quiet" and "clean" and many thanks to Hotel.com for such a reasonable rate!!!! Will definitely do it again!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Great hotel. You can even rent workout gear for $5.Genuine Hotels.com guest review
"Decent hotel"
Excellent service but rooms are ridiculously small and don't even contain a decent chair for reading. I would stay here again if I had to. But, given a choice, would prefer a more comfortable hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Car smashed by valet in parking lot"
The Westin Pasadena is comfortable and clean, but the side of our van was smashed by the valet parking and we were surprised that the hotel took no responsibility. They said the valet was separate, yet it is in the hotel? Hopefully, the valet company will take care of the damage, but we would not feel safe parking our car/van here again, especially […] since the hotel did not seem to care that this happened during our stay there, and we were only there for one night! I was also surprised that they charged for wifi since I've never stayed at a hotel that charges for wifi. I didn't need to use it, but my phone asked me to log in which was fairly easy, so I just assumed that I might as well use the hotel wifi instead of using my data plan. I didn't read the small print which is very small on a cell phone. When I complained the front desk staff just smiled and said there was nothing she could do, and this was after they know about our van being smashed in the parking lot. Read moreGenuine Hotels.com guest review
Response by The Westin Pasadena I am truly sorry that you experience with us was not what you expected. I trust that you have been in contact with our parking company or their insurance and that your van is being tended to. I would also have hoped that my staff would have been more empathetic about the wifi charges. I know that when someone clicks on "i agree/I accept" that the charges have been noted, but on a smart phone, the terms and condition can be quite small. I do hope that we have another opportunity of winning your trust and having you stay with us again when you are in Pasadena.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not bad, nothing extraordinary"
The place was ok. I've stayed in nicer Westins before. Staff was nice and courteous. My room was adequate, a little smaller than expected. I would stay here again, but would certainly not consider it a luxury hotel.Genuine Hotels.com guest review
"Perfect hotel for business or pleasure in Pasadena"
Would stay here again in a heartbeat!Genuine Hotels.com guest review
"Could have been better"
The room was fine - it's adequate. The drain in the sink didn't work so brushing your teeth and washing your hands in the bath tub isn't all it's cracked up to be. We ordered room service which was good - they came before they estimated which was good - usually in hotels it's just the opposite. The room wasn't cleaned until late afternoon, the quality […] of service was good and the hotel location amenities and location were good. Just problems with the sink..... ;( Read moreGenuine Hotels.com guest review
I loved this hotel! The rooms where clean and cozy. The staff was friendly and polite.Genuine Hotels.com guest review
"Westin Pasadena"
Like the hotel location and its convenience to restaurants and shops, plus close to the work place. The quality of service is great, as expected for a Westin. I was a bit disappointed in the condition of the room however, but there seems to be some renovation going on. The restaurant food and service was great, but again, there are signs of ongoing […] renovation. Read moreGenuine Hotels.com guest review
"Beautiful but lacking in convenience"
We were recently in Pasadena for a Tradeshow. The hotel all in all was beautiful and the rooms, though not large, were comfortable and the shower was great. However, the charge for WIFI was ridiculous. I can't believe that staying in such a nice hotel we even need to pay, let alone making it so much for the day. Also, I understand that not all hotels […] have a microwave, but not having a fridge was incredibly inconvenient. So aside from no wifi, or fridge, it is a very convenient location and stunning lobby/building with lots of paid parking and very helpful staff Read moreGenuine Hotels.com guest review
The public areas of the hotel are excellent. However, our room was dirty when we arrived. The staff was gracious in changing the room, but it did leave a bad impression. The reassigned room was clean, but very small, especially the bathroom. It seemed more appropriate for a single guest than a couple.Genuine Hotels.com guest review
I would rate this hotel "Fair". The location was fantastic for me. I was going to the convention center. However, there seemed to be a little bit of dust in the coffee area when I went to make myself a cup the following morning. I took a packet of sugar and shook it to get the sugar to the bottom and an abundance of dust went onto the air. Overall, […] my room was fairly clean and good. Our phone didn't completely work. You couldn't call the concierge directly at least, and the one of the phones was completely dead. We called for extra towels, and it took more than the standard 5-10 minutes. But that part was understandable for the hotel was really busy that weekend Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"All the right touches"
Beautiful room & lobby - chic, modern. Tasty lunch in the hotel restaurant. The staff was very attentive to my needs. I really appreciated their free shuttle service within a 3 mi radius.Genuine Hotels.com guest review
"Not worth the price"
A lot smaller than the Hilton in San Gabriel and the price is 1.5 times of the Hilton in Pasadena. I was surprised at how small the room is when I walk in the door, and the furnitures and everything is clean but just so so, really not worth it's price and reputation. Valet parking cost $14 a day and you have to call them everytime you need to pick […] up your car, which is really not convenient. If you do self-parking, they charge am even higher hourly rate... No free wifi or Internet, it costs $11.95 per day... Even at the business center, they only offer free Internet for the first 5minutes.... This really sucks since all other hotels I stayed offer free wifi.... I regreted right after I checked in.. For this price, I could have stayed somewhere bigger, better and with better service.... The only best part might be the location. It's only walking distance to Old Town Pasadena, very convenient for shopping, movie, or any restaurants and cafes. If I were to live around there next time, I will go Hilton Pasadena instead. Read moreGenuine Hotels.com guest review
"beautiful location"
Lovely room, nice amenities, great food!Genuine Hotels.com guest review
"Best Hotel for great price"
This hotel was great!! It was clean and beautifil.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great hotel"
Clean & well maintained. Great location. While we didnt bring our dog, it was nice to know that it's pet friendly. Kids loved the pool & the room.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
The food is very overpriced but otherwise a great hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Horrible! Hotel was over sold. Room service was disgusting.Genuine Hotels.com guest review
"Quality, Value, location!"
This guest did not leave a comment.Genuine Hotels.com guest review
"Loved it!!"
Beautiful hotel - great part of town! Nice work-out facility. The staff was very helpful about mailing a pillow we forgot. there was no charge for the service - just the postage.Genuine Hotels.com guest review
"Nice for a short stay"
Everything is nice. My only complaint is on the night we arrived. No one at the front desk answered when I called for service 3 times.Genuine Hotels.com guest review
"the bed was so comfy! white down pillowsand sheets! I wanted to bring them home!very good"
i had a very good time in Pasadena and the hotel was excellent!Genuine Expedia guest review
"Nice area, nice people and good service!"
My wife and I enjoyed the hotel and the surrounding areas. The restaurant was way too expensive for the food served, however, there is a lot of good restaurants around with great quality food for half the price. I would definitely recommend the hotel, and suggest eating out for your meals.Genuine Hotels.com guest review
"Horrible Service"
I needed to make changes for my business trip. No one could help - you need to call here, you need to talk to this person - just the run around. It may be good for vacation travel, but buyer be ware if you have business travel. I have put Starwood hotels on our do not buy list.Genuine Hotels.com guest review
"Nice, clean room in good location in Pasadena"
As always the Westin Heavenly Beds are great.Genuine Expedia guest review
"Nice 4 Star Hotel.."
Nice hotel.. I don't live too far from this location. But, I as many out there need to meet deadlines and the peace and quiet is essential. So, my options are many in the area and I have stayed at several of the other hotels in the area. The Westin is a beautiful elegant hotel. The service is amazing! Front desk (Timesha) went above and beyond, the […] concierge, valet, housekeeping were all superb. Location is good on the south side of hotel.. on the AM/PM Gas side can be belwo par in the evenings. South side, beautiful gardens, City Hall, Califronia Pizza Kitchen, McCormick & Scmicks, and a small walk to Yard House and Ruth Chris' Steak House. Gardens on the south side are impeccable.. Two wedding took place the weekend I was there. The gym is immaculate and well kept, I used it often. The only comment I would make is that the furniture (modern & comfortable) showed signs of age. Evidently & obviously previous people that had stayed in the room stained a chair, couch or walls that weren't either cleaned or replaced. It somewhat placed me in a wondering mode, like eww, if you know what I mean. I'm pretty much a clean freak though. Not sure hotels have time to "scrub walls" with pinesol in between people's stays. Other than that, it rally is a very nice hotel.. you won't be disappointed!!!! Read moreGenuine Hotels.com guest review
"Westin Pasadena"
The ambience of the room and delightful "Heavenly Bed" was destroyed by the large, dark, soiled spot on the carpet. The movie charge was excessively overpriced! And finally, the stapled hotel information pamphlet was super cheap and should be rethought for this level of accomodation.Genuine Hotels.com guest review
"i,m not satisfied this time"
i ordered a king size room, but got a twin size room. there was no shampoo, hair conditionor and soap at the bathroom. i was so tired after a busy day , and it made me not so happy. no envelope, note paper... the most thing that made me didnt feel good was that i had to pay several times in wireless for not only loptop bou also ipad, iphone...,etc. […] that,s not fair. i feel so sad because i,ve paid for next business trip before this trip. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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