Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests are offered a complimentary buffet breakfast.
Recreational amenities at the hotel include a fitness facility.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
breakfast is good for sure, but the room is not clean. The worst thing is the hotel shuttle is not scheduled as gustes' time, we have to follow their schedule. The front desk service person always gives me a poker face and looks like i own her money!!!!!!!!Genuine Hotels.com guest review
"UNDER CONT> without notice"
The hotel was being worked on to late to move to another hotelGenuine Hotels.com guest review
"not happy with the room"
The room smelled musty. It may not have been used for sometime or may not have beed aired properly. I asked the front office to send someone to spray the room and they did so. The musty scent did not go away. I felt my skin itching me all the time I was there. This was an awful room. Its location for my businees was good. The neighborhood was excellent. […] The employees were pleasant and very helpful Read moreGenuine Expedia guest review
Response by Holiday Inn Express Reston Herndon-Dulles Airport Thank you for taking the time to write a review of our hotel. We take all of our guests' feedback very seriously so we can always improve their experience with us. We apologize for the musty smell in the room. We are going to make sure that it is taken care of immediately. We are glad to hear that you enjoyed the other parts of your stay like our great location. We are also happy that our team made you feel welcomed and take care of your needs. We hope to see you again when you are in the area again to prove that we are dedicated to providing the best experience possible.
"Holiday Inn Express - Reston/Herndon"
the hotel was fine, but we reserved and paid for a King in advance and were told at check in it wasn't available. Hotel staff (evening desk staff) was below average. Breakfast options were nice and room was clean, but it wasn't what we requested or booked.Genuine Hotels.com guest review
Response by Holiday Inn Express Reston Herndon-Dulles Airport Thank you very much for taking the time to write a review of our hotel. We take all of the guest feedback we receive very seriously so that we can always strive to improve our guests' experience with us. Having said that we do apologize for the inconvenience of not getting a king room. We do our best to honor the room types our guests reserve but unfortunately we aren't able to every time. We are looking at a way for us to be able to ensure that all of our guests get what they reserved every time. It is good to hear that you enjoyed breakfast though. We hope that you will give us a second chance the next time you are in the area.
"very disappointed"
very disappointed, the room condition is poor, bed and sheets are quite old and worn, the wall is very thin that you can easily hear people chatting from the next room. the hotel is also quite far away from DC, 35 min driveGenuine Expedia guest review
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