"Great stay / Breakfast at the Palace is a must"
We definitely enjoyed our 2-night stay at the Palace Hotel in August 2014. Congratulations for the buffet breakfast: the pancakes were to die for, and having such good food in the morning in such a fancy looking location (the "Garden") was the best start for our day. Furthermore, the hotel design feels classy and old at the same time, but I appreciated […] staying in a place which looked different from all the modern hotels out there. Our room was big and comfortable, with high ceilings and a lot of natural light. Some of the furniture pieces showed some signs of wear, but it felt understandable to me. The only downturn was the bathroom which was not outstanding for some reason. It just felt somewhat "cheap" compared to the rest of the hotel. Also, drying towels right above the toilets is something I personally find highly unhygienic. Read moreGenuine Hotels.com guest review
The lunch that we had in the Pub & Grill was delicious and hearty.The room was spotless and quiet with a fantastically comfortable bed. The only thing that we missed was a coffee/tea pot to make beverages in our room. Room service would have amounted to about $12.00 just to have my morning tea! That's a bit steep for us.Genuine Hotels.com guest review
"Used to be amazing :("
The Palace used to be an amazing, special getaway location. Lately though, it seems to be in need of some updating. The rooms are comfortable, and the staff is attentive, but there are little touches that make this less than a luxury-class hotel. For example, the lamp shades in my room were yellowed and stained, the furniture had some significant scratching, […] and the carpets are either in need of replacement or a deep cleaning. Aside from that, the rest of the amenities made the room where we stayed just a basic, simple room -- nothing as elegant or special as the rest of the hotel would have you believe you were getting. Read moreGenuine Hotels.com guest review
Everything was excellent. Only a minor problem with the room service ignoring the don't disturb sign on the doorGenuine Hotels.com guest review
ther is no coffe maker in the room it is very important ,the hotel is beutiful and in a grate location/Genuine Hotels.com guest review
We loved this historic hotel, the lobby is gorgeous. Our room had no view but was the quietest hotel room we've ever had in the city. Hotel staff helpful and friendly. Very fast service from everyone. We enjoyed the location and walked everywhere except Aaron night. Will definitely return!Genuine Hotels.com guest review
"close to all sights"
Extremely comfortable, nice and quite, convenience, great locationGenuine Hotels.com guest review
"Nice hotel, but very dated"
Very nice posh hotel, but missed many modern features, such as free wifi, or power plugs in the room to charge your phone at night. We stayed 4 nights and on two of the nights we were distrubed by loud guests. Not the hotel's fault, but indication of the thickness of the walls. Otherwise, the hotel was in a great spot, and the staff were very fri […] endly. Read moreGenuine Hotels.com guest review
The stay was great..parking was very expensiveGenuine Hotels.com guest review
"Great hotel in a great location"
Centrally located near Union Square and the Bart station and Muni stop are literally outside its doors on Market--so convenient to just leave your car in the garage. Also necessary because this area is always busy, and in my case with the President in town, essential. As a high-end hotel with historic significance, the facilities, staff, the comfort […] of the room, etc., are all superb and to be expected. The dining room is a marvel and well worth the price (plus good service). Read moreGenuine Hotels.com guest review
We had a lovely stay at The Palace. Upon check-in, we mentioned we were on our honeymoon. When we entered our room, it was cozy, romantic and very clean. As we were freshening up for dinner, we heard a knock on the door. We were surprised with a bottle of chilled champagne, delightful chocolates and a hand written note from Adriana at the front desk […] congratulating us. We loved exploring this beautiful hotel, eating at their delicious pub and reading about it's history! Thank you...we WILL be back! Read moreGenuine Hotels.com guest review
We were not familiar with the hotel and picked it based on other Hotels.com reviews. We were NOT disappointed. The hotel is stunning, the guest rooms are beautiful and very comfortable. The food was excellent and the staff could not have been more helpful. Great place to stay when visiting San Francisco!Genuine Hotels.com guest review
hotel hospitality wonderful.Genuine Hotels.com guest review
"One nighter in SF"
My husband and I found our room to be very comfortable and quiet. I guess got lucky. The others we traveled with had noisy neighbors. Other than that we enjoyed our stay. The rooms were very comfortable as was the bed. The only think I would add is a mini bar. We enjoyed tea at hotel on Sat and it was delicious although service was very slow. Would […] definitely stay again. Read moreGenuine Hotels.com guest review
"The place to stay"
It was a great hotel in a great location. Room service was very helpful. The building was beautiful. The room was very simple but clean and we had a great view!Genuine Hotels.com guest review
Beautiful building. Just I think they should illuminate a little bit its galleries and halls.The bedroom was nice. I recommend to bring an information brochure to the guests with schedules and amenities availables. For example, in our case, nobody tell us where was the pool.Genuine Hotels.com guest review
"Beautiful, tucked-away staycation spot"
First-time stay. I'm a local and was pleased. I had walked by the entrance on Market a million times none the wiser. Check-in was efficient. I was given an upgraded room (don't know how much better it was without a point of reference) and 3 pm late checkout (my SPG membership probably aided that). The hotel was beautiful, classic, and historic. It's […] quiet. The decor is luxurious and makes for some great photos. The room was "small" (still more than enough room for my bf and me) but that is true of most older hotels. Not a problem, as the facilities were clean and updated. I am a stickler for clean bathrooms, so if I was pleased, it was good. Unfortunately, the in-room service menu is atrociously expensive and deterred us from patronizing, although I really wanted to treat the bf to it. When I can walk to the end of the street and get a hearty breakfast from La Boulange for $8 or so, why would I pay 3-4x that? Still, standard for a posh hotel, I guess. Free coffee and tea in the lobby, though, which was nice. Overall, no complaints, and while I want to hotel-hop in the city for a while, I would be happy to stay here again in the future. Read moreGenuine Hotels.com guest review
"Dancing into the New Year"
We loved our stay. The staff was very personable yet professional.Genuine Hotels.com guest review
"Wish I could stay forever."
Amazingly comfortable bed in such a lovely, classically elegant place. The location was ideal.Genuine Hotels.com guest review
"Beautiful Historic Hotel"
The Palace is a fabulous experience. A beautiful historic hotel in the heart of San Francisco. The Garden Court is gorgeous and a very fine dining experience. Hotel is beautifully maintained. Staff is courteous and very responsive. We were offered a late check out upon our arrival, without asking for it. We would go back any time!Genuine Hotels.com guest review
"Slow, dirty, but at least room was comfortable"
Service was slow-- valet wasn't in front of hotel when we arrived, room service was slow, front desk was slow, restaurant was slow and not very accommodating for food allergies. Pool and pool deck were dirty-- hair on edges of pool deck, dirt in corners of pool in the water!Genuine Hotels.com guest review
enjoyed my stay;except,for the $59 dollars for daily parking at the hotels' garage.Genuine Hotels.com guest review
We have stayed at this hotel a number of times and have always enjoyed it; it has become our favorite. The service and amenities have always been topnotch. We usually arrive by BART which brings us right to their door. Most of the things we want to do and see are within walking distance.Genuine Hotels.com guest review
The front desk manager went out of his way to assist us when our key failed to work. When we checked out, he even carried our luggage to the BART station as he could see we were loaded on. It really made the difference in our stay.Genuine Hotels.com guest review
"Palace Hotel in SF is fantastic!"
I wan't sure what to expect at this hotel, looking great on a website has fooled me in the past. We stay in SF frequently and usually try a different hotel each time, just for kicks. This place was the nicest one! (OK we don't stay at the Westin St Francis) The location is unbeatable by ANY hotel. Just outside is the underground for the Muni & BART, […] one minute walk from a quiet Starbucks, and not anywhere near the Tenderloin, which most downtown hotels are adjacent to. Inside was BEAUTIFUL. It is one of the classiest and nicest hotels in SF. The on site restaraunt and bar were overpriced, but gorgeous. Dozens of other choices are within a three minute walk. Parking, like at any other downtown hotel is pricey. If you must have a car there, which you should avoid using anytime during your stay, park in Japan Town. Across the street is the start of Geary which will take you directly there and has quick cheap bus travel. If you read any complaints about people not enjoying their stay in SF, you know they were using a car. Don't do it! Ditch your car somewhere cheap (Japan Town) and don't look at it again till you check out. The room we stayed in on the 8th floor was a little larger than most downtown rooms, but still small. The bed was very comfortable with nice linens and the bathroom was large. The room had everything you would want with a big desk, tons of outlets, operable windows, large closet, nice hangers, a robe, small fridge, large TV, etc, etc. The room was beautiful, as was the rest of the hotel. The carpeting shown signs of a little wear, but the overall quality and location make up for any preceived shortcoming. The service level of each person we encountered was top rate. The bellmen, customer service agents, and wait staff were all very friendly, efficient and good natured. I think I will have to end my hotel swapping and stick to this one for a while. Read moreGenuine Hotels.com guest review
"Great location, very thin walls!"
Location superb, service and personnel were great. Walls were so thin that you could hear conversations from the next room on both sides. We could hear a cell phone conversation next door, where we could hear both sides of the conversation through the thin walls. On a busy weekend, where both rooms next to you are occupied, this makes for a very unpleasant […] stay. Rest of hotel is great and has old world charm, but would not stay here again for that reason. Read moreGenuine Hotels.com guest review
Nice hotel. Fancy yet affordable.Genuine Hotels.com guest review
"Outstanding service at this hotel"
My husband and I periodically spend a weekend in San Francisco, and we chose this hotel recently because of its historic character (and especially beautiful public spaces). We had a wonderful experience as a result of some special attention from the front desk manager, who went out of his way to help when we had difficulty using our door key ( leaving […] champagne in our room by way of apology). When we left, he even walked us to the Bart station to help us down the stairs with our luggage. This kind of service is rare nowadays, and it definitely earned our loyalty. the hotel is beautiful, and the rooms are quite comfortable. An excellent choice, in my book. Read moreGenuine Hotels.com guest review
"Excellent Stay at the Palace"
This is the third time we've stayed at the Palace and, as usual, everything was excellent. The concierge was extremely helpful in finding a fun Italian restaurant nearby, even making the reservations for us!Genuine Hotels.com guest review
Great place in center of city. Everything within walking distance.Genuine Hotels.com guest review
"Palace Hotel--Terrific Classic S.F. Hotel"
The Palace Hotel was built almost 100 years ago but you'd never know it. It has been perfectly renovated and maintained and is in far better condition than most newer hotels. The Hotel is conveniently located and is within walking distance of Union Square and North Beach. The lobby and adjoining atrium room are beautiful. Try the Sunday brunch. It's […] pricey but worth it. Read moreGenuine Hotels.com guest review
"Comfy bed, but noisy AC. Normal rooms need refurbs"
Overall a pretty good hotel for what we paid. On the plus side we had a comfortable and huge king size bed, large room and good cleanliness. Negatives however include a very inefficient AC that made a lot of noise, a relatively worn interior and amenities coming straight out of the eighties except the flatscreen TV we never turned on. Pool/exercise […] room/jacuzzi/sauna access included in the rate was a plus, although the pool is too shallow to be used for any serious swimming. Location was great, walkable to all of downtown San Francisco. Would probably stay again, but not at the full rate. Read moreGenuine Hotels.com guest review
"Good but room to improve"
King size bed was very comfy. Overall stay was good but bathroom was too cramp unless you upgrade to a suite. Pool and sauna were nice but hot tub didn't work very well. Great location with BART & Metro station right outside and street car / bus stop one block away. Lots of good dinning & shopping near by. Mini fridge not stocked and no coffee or tea […] in room unless getting room service or upgrading to suite. Coffe and tea in lobby but hot water was not hot or empty. Read moreGenuine Hotels.com guest review
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