Chancellor Hotel on Union Square

This is an old, updated hotel. It was clean and quaint. We chose this hotel because of its location. We wanted our friends who had never been to San Francisco to have the downtown experience. It is close to cable car routes, shopping and restaurants. Staff was friendly and helpful. A little pricey for us, but we knew it was a good value for the loc […] ation. Read more

Genuine Hotels.com guest review

Great location. We were just staying here before flying out, but great bed. Nice room, but small. Hallways, bathrooms, etc could be updated. Older hotel. Nice refreshments in the lobby. Helpful staff. Affordable parking with in and out privileges.

Genuine Hotels.com guest review

I was in town on business but would even choose this hotel when in town for the weekend due to it's excellent location, clean rooms, and friendly staff.

Genuine Hotels.com guest review

Location was great, and hotel parking is right around the corner (20 min. drop-off is available in front of the hotel). Definitely cozy by modern standards, but it ads to its historic feel. The hotel is in the heart of shops and restaurants. The staff was very welcoming and everything was very clean, though some of the furniture was a little worn. Rooms […] might get stuffy in the summertime - no A/C? Just a ceiling fan and open windows for circulation. Read more

Genuine Hotels.com guest review

Lovely european-style hotel adjacent to Union Square. Right on the Cable Car line and 4 blocks from BART, so easy to get around. Rooms in the back are quieter than the front of the hotel, but we were on a top floor and the noise level was fine (typically city noises). Staff were very helpful and pleasant. I would definitely stay there again!

Genuine Hotels.com guest review

Location, location, location. Right on Union Square, close to Chinatown and Bart. Highly recommend. Room was small, but who stays in the room when in SF?

Genuine Hotels.com guest review

We have stayed at the Chancellor many times now. The location is perfect with great restaurants, Union Square, shops, and most importantly, theatres within walking distance. (Actors Theatre of San Francisco) The beds are a dream, the tiny restaurant serves great breakfast and lunches, and Mao, in the restaurant, is like a longtime friend welcoming us […] to his home. Scalas across the street and the Daily Grill on Geary are fantastic places for dinner--be sure to make reservations. Read more

Genuine Hotels.com guest review

The rooms are a bit small, and the furniture a bit dated, but so what?The staff was friendlyexcelllent, they let me use their printer to make copies at no cost, free coffee/co and helpful, free water/coffee/cookies all day the lobby, free WI-FI, and the location could not be more central to the downtown/Union Square, with trolly access north and west. […] The cost for the hotel,given its location in the heart of SF, is reasonable, and overall a very good value for the money. Read more

Genuine Hotels.com guest review

It's a modest but well-maintained older hotel right near Union Square, Chinatown, and the financial district. The room was not as small as expected, based on some of the reviews. Service was friendly; got a good tip on a nearby restaurant, and when our TV remote stopped working, the batteries were replaced right away. Although we were on the 13th floor, […] the elevator arrived within seconds. The free cookies, coffee, and newspaper in the lobby were a real bonus. Would definitely stay there again. Read more

Genuine Hotels.com guest review

Booked the hotel through a 3rd party, called to confirm with the hotel and the receptionist was super nice and helpful. Used to live in the city for years so I'm familiar, but I called the concierge anyways for dinner/entertainment recommendations and Vanessa killed it! We loved the restaurant, and checked out a few of the bars she recommended. Dueling […] piano bar around the corner was super funny and my girlfriend loved it. Room was clean, nice and had everything we needed, including a nice (clean!) tub with bath salts. Stoked on it, and would definitely come back. Read more

Genuine Hotels.com guest review

Ok , what shall i say about this hotel , are you kidding me ... the only good thing about this hotel is it's location , the room looks like my old aunt lived there back in the 60 s the carpet is old and smells bad ,also the carpeting in the hallways smells , the hotel staff is pretty friendly , i dont understand the good reviews this hotel received […] . they need to get rid of the carpeting , would never return to this hotel. Read more

Genuine Hotels.com guest review

Great hotel in a most convenient location if you want to be near the tourist sites. There is some street noise, mainly from the cable car.

Genuine Hotels.com guest review

All aspects of the hotel were great. Cleanliness, condition of hotel, location, great staff, amenities, comfortable bed, however, the room was extremely cold. (only a worry in the winter). I had turned the heater dial on when I arrived back from dinner, and continued to be cold. The setting choices where 1 thru 5 (not a thermostat). I put it at 3. An […] hour later, I was still freezing. I called guest services, and was told that they do not turn on the main unit until 10:00pm. I was still freezing at 10:30pm, and called them back, and they informed me that I can use the space heater in the closet to help get rid of the chill. Never even new it was there!!! I plugged it in, and used 3 blankets to fall asleep. Basically, this hotel would have been amazing in all categories, if it was so cold outside. Read more

Genuine Expedia guest review

Great hotel for the price and location in Union Square. Walking distance to public transportation (cable cars and bart) and shopping. The room was very small but clean. Early check in is available at no additional cost. One thing I did not like was that parking was a block away. But overall it was good.

Genuine Expedia guest review

Had great time there

Genuine Hotels.com guest review

My wife and myself always stay here when we go to S.F. ,Great hotel.

Genuine Expedia guest review

The Chancellor is clean and comfortable and the staff is friendly and helpful. The beds are comfortable and the rooms include a small refrigerator. The rooms are small, but that is relatively standard for San Francisco hotels, and they are well arranged for maximum convenience. It is located half a block north of Union Square so is convenient to everything, […] including BART, bus and trolley lines, restaurants, shopping, and museums. For the price, it is easily the best deal in town. Read more

Genuine Expedia guest review

This small hotel is located between the Westin and the Marriott, just north of Union Square. The cost is substantially less than these other two hotels for the same excellent location. Service with a smile, and although it's vintage, it's very clean. I would stay here again.

Genuine Hotels.com guest review

location was unsurpassed; room was comfortable and quiet; only drawback: bed was very firm

Genuine Expedia guest review

Nice place to stay in the middle of Union Square. This hotel is all about location! Theaters, shopping, restaurants, drugstores, fast food, cable cars, within walking distance. Complimentary fruit, cookies, coffee, are a nice touch. On site restaurant, other restaurants nearby. Staff and concierge are helpful and courteous. Rooms seem to be rather small. […] I was traveling solo, so perhaps larger rooms are available. I would definitely recommend this hotel to business travelers and couples. Read more

Genuine Expedia guest review

Great location with cable car just outside front door and couple of blocks to Market Street where can catch BART to/from San Francisco airport, and various bus and trolley services (including F train around to Fisherman's wharf). Rooms older style, bit dark, but clean and tidy. Street facing rooms can be a bit noisy with traffic noises if window open. […] Close it to reduce the worst of the noise. Staff are wonderful - very helpful and friendly. Would stay there again. Read more

Genuine Hotels.com guest review

Me and my boyfriend had a great stay at the Chancellor over New Years. The rooms are small, but extremely comfortable and have all the accomadations you could need. The staff was very helpful and friendly. There's a tour desk in the lobby where the concierge sold us a 3 day metro pass to get on any of the buses or trolleys in the city which was really […] helpful. Also he arranged a shuttle for us to get to the San Jose airport for our departure. The hotel is in a really good location near the a BART station, restaurants, and shopping. There's a Walgreens on the corner which was really handy to pick up snacks or meds or anything else we needed. Our room was very clean and the beds were really comfortable. I'd definitely stay here again. Read more

Genuine Expedia guest review

Location was great -- the Chanellor is convenient to everything. But a drawback to being in the heart of any city is city noise, such as sirens in the middle of the night. Still, we would stay there again. No microwave, no coffeemaker, but a friendly staff and an overall pleasing experience. Oh ... and free sugar cookies in the lobby. Also, being next […] door to Sears Fine Food is a big plus; you can grab a massive breakfast to start your day. Read more

Genuine Expedia guest review

Fanstastic location, welcoming and attentive staff, free coffee, tea and homemade cookies and moderate prices make this small hotel a consistent winner. Bathrooms and closets could use updating but are kept scrupulously clean--beds and room furnishings are more up-to-date. This was our 5th week-long stay and we look forward to many more. Would have […] liked to rate them a 4.5 overall but the Expedia scale does not permit it! Read more

Genuine Expedia guest review

The hotel is perfectly located, within walking distance of almost everything. If you need to go to the Fisherman's Wharf, just get into one of the cable cars passing in front of you. Also, the staff is very nice and helpful. However, the hotel really needs a refurbishment. The furniture and everything else is very old.

Genuine Expedia guest review

Our room faced Powell St but was relatively quiet since it was on L13. The only complaint we had was that when we first arrived we noticed a musty smell as well as well as the smell of cleaning agents. Our friend who got a room in the back of the hotel found it too stuffy and hot but ours was fine. Our bathroom was a bit cramped with insufficient towel […] racks/hooks but the bathtub shower was a good size. The free cookies, fruits and water in the lobby were very welcome. Read more

Genuine Expedia guest review

walking distance is so close to shopping, dining and bars-clubs. Preffer upper level rooms to avoid noise from the street. Free wi-fi is awasome, i used it a lot. Building is old and the rooms are small but for this value its excellent choice.

Genuine Expedia guest review

A splendid place to stay in San Fransisco. Lots of amenities (including complimenatry coffee/tea with cookies and sweets). Very friendly staff allowing us to check in around 8am long before the official time. The location is fabulous with walking access to sightseeing (cable cars, Union Square, Chinatown) restaurants and shopping (from Macy's to Barneys […] in Union square). Read more

Genuine Expedia guest review

We much enjoyed our experience at the Chancellor. The rooms are small but comfortable and well appointed and the hotel is located very well. We chose a room away from the street and it was very quiet.Our only complaint was that the bed was on the uncomfortable side.

Genuine Hotels.com guest review

cute, great location, staff very friendly....our room faced powell and it was very noisey but it's an old hotel and on a busy street in San Francisco! You cant have it all....I plan on going back for sure!

Genuine Expedia guest review

As return customers, my adult daughter and I found this comfortable, well-maintained "old lady" to be exactly what we wanted for our visit. We enjoyed our street view, even with its noises, for we wanted to feel the energy of the city. Also, being able to see Union Square from our window was special. A big plus was that we could open the window a crack […] for a little fresh air; it only opens a little bit, so is not a safety hazard. A hotel upgrade from our last visit was that internet access is provided free of charge. And the staff has a wonderful way of making guests feel welcome. Read more

Genuine Expedia guest review

The hotel was very nice. The staff was very friendly and helpful. Questions were answered promptly and efficiently. There was no coffee pot in the room, but coffee was always available in the lobby - fresh I would like to add - along with freshly baked cookies. AND when I say "always" that means 24 hours a day. The restaurant was adorable and food delicious. […] The umbrella was more than welcome. I've never been in a hotel with that accommodation. The location was very convenient for sight seeing tours, trolly, shopping in large department stores, drug stores and dining. Read more

Genuine Hotels.com guest review

Great location, great food at the restaurant, great service by the staff, little details that make the difference like cookies at night. The room was very small and somehow uncomfortable.

Genuine Expedia guest review

Disappointed with the hotel overall. The bed was too hard and uncomfortable, the room was stuffy (no air, only fan), the bath tub ceramic was cracked. I was expecting better quality from reviews I read.

Genuine Expedia guest review

Excellent access to transit and cable car, and to nearby inexpensive cafes and diners. And Union Square is very pretty at Christmas time. Commute to Financial District only $10 each way and fast. Used the refrigerator for dinner leftovers and the hotel staff kindly warmed them up for my morning breakfast. Good free coffee and apples too.

Genuine Expedia guest review

The hotel was nice, has a parking garage just a block away, close to Union Square. The rooms were a bit small for my taste, but overall not that bad. Used the hotel just to sleep anyways, spent all my time outside checking out attractions.

Genuine Expedia guest review

It's right in the union square so that was very good, and the pharmacy was right behind it so that was good too, but a bit noisy in the nite, even when the windows are closed. Bath tub was nice too. If I have a chance to stay again I would. The staffs are very helpful as well too.

Genuine Expedia guest review

Excellent location, about 20 footsteps from Union Sq. Great service, nothing was a problem. Can't wait to stay there again.

Genuine Expedia guest review

This is a great hotel in the heart of Union Square. It's smaller than some of the large hotels, making it more quaint and the amenities and servie better. Other comments included complaints about a small bathroom - this is true, but it is true of most hotels in SF. However, the room is rather large for the city. I have stayed in more upscale hotels […] with smaller rooms. The Chancellor is an older hotel, so yes it only has two elevators, but we never had a problem using these. Overall we enjoyed our experience at this hotel. If you enjoy a room with a view then be prepared for the street noise, as is expected with any big city. If you don't want the noise, ask for the other side and it is very quiet. Read more

Genuine Expedia guest review

The hotel is older, the rooms are small, the beds are somewhat hard, but even with all of those negatives we would stay there again. The hotel staff was the better than any hotel we have ever stayed. They were personable, helpful, and competent. They took care of all of our need immediately. They turned us on to some great places to eat and things to […] see. No matter what time of day or night we were greeted with hot coffee, warm cookies and fresh ice cold water. Be sure to eat at the breakfast place just to the right of the main entrance. Read more

Genuine Hotels.com guest review

Stayed during Thanksgiving Weekend, 2012. Good location. Recommend choosing a room in the back so you are not on Powell street. It was very quiet in the back.

Genuine Expedia guest review

we found the staff very good , the service excellent and the location very central.

Genuine Expedia guest review

Wonderful little place with a ton of charm. It was within walking distance of many venues in SanFran including the Moscone Center. The staff at the front desk could not have been more accomodating. The only things I would change about the place would be; (1) to install sleep number mattresses in lieu of pillow tops.. my bed was dredfully soft. (2) the […] shower head height is perfect for shorter people, at 6'-2"., I had to practically get on my knees!.. therefore, I would install "hand held's" shower attachments to suit taller guests. The room was quiet and comfortable. Great little place, nice breakfast, cozy little bar and always coffee and cookies at ther ready! Read more

Genuine Expedia guest review

I will be back

Genuine Hotels.com guest review

This was a nice hotel. Location is perfect if looking for hotel in Union Square shopping district. Make sure to get parking pkg if offered. The only thing is we were on 15th floor with great view but even in Nov it was hot in the room. They offered to bring up fan if needed but we were ok with window cracked and ceiling fan. LOVED the old fashion tub […] which was deep and long enough to lay down. I would stay here again in cooler months Read more

Genuine Hotels.com guest review

A true boutique Grand Hotel built in 1914 next to Union Square in San Francisco. A bargain. The rooms were a little smaller than most, but that was the norm in 1914. Besides they used standard beds back then and now use queen size. Fully up to modern expectations. A desk, a table, an active internet connection. The bathroom was tailored for the room […] and the best feature was a large walk in closet where one could hang and store everything. Full sports bar in the lobby area and great breakfasts served daily. Easy access to all ground transportation, cable car, bus etc.. Wonderful old San Francisco artistic atmosphere. Read more

Genuine Hotels.com guest review

The room was very small. The view was poor. The staff was excellent. The food served in the restaurant was good.

Genuine Expedia guest review

This hotel is in an older building and has a lot of character. Its right on Powell Street, in the heart of Union Square in downtown SF, so you walk out of the hotel onto a bustling street. Did not find the street noise as bad and if you want no noise then you probably should not stay at a downtown hotel. Quick walk to the Moscone Center. Powell street […] Bart a block away from hotel and cable car stops right outside the hotel. So transportation is easy. The rooms were on the smaller side, but the ceilings were very high. The Walk in closet was roomy and adequate for storing multiple bags, suitcases. Hotel even provided a umbrella! The bath salts were a nice touch. Some other reviews have complained about the step up to the bathroom, it wasn't an issue in any way. It was clearly marked on the floor and the only possible danger could be stubbing a toe if you forgot the 1 inch height difference between the room floor and bathroom floor. If you are looking for the generic large hotel chain comforts, this hotel probably wont appeal to you. But if you want to try variety, this is a great place. Great location, hotel staff was very accommodating and helpful. The hotel is well kept, beds and linens were very comfortable and the restaurant downstairs serves a good breakfast and lunch. Plenty of dining options a few feet away and all around the hotel. If you want to visit the city, then this is a good place to stay. Read more

Genuine Expedia guest review

Ours was only an overnight stay en route to London but we found our room comfortable and surprisingly quiet for such a central location. We appreciated the free Wi-Fi and valet parking. I would particularly commend the helpfulness of the bell-captain.

Genuine Hotels.com guest review

A very pleasant hotel in a great location. Rooms are small european style. Great price for the location.

Genuine Expedia guest review