4.5
out of 5
Excellent
(228 reviews)
(Neighborhood average
3.8)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Don't normally leave reviews but I was surprisingly disappointed in this place. I normally love Marriott's but I found the staff to be cloying. There... was an issue with my room the first night. There was some loud/almost shaking noise that not even getting a fan brought to the room could block out. It was discovered the next day (after calling 3 or 4 times to the front desk as they wouldn't follow back up with me like they said) that I was placed right next to the elevator bank and that it was a "noisy" room. At first I was told I couldn't be moved because there were no rooms in the hotel available, but then after my many calls, I was moved to a lower floor and everything was fine. I also had a weird encounter in the lobby with the person who helped me switch rooms. He kept calling me these names in an attempt to guess my last name. It was very uncomfortable. Honestly, I'm just surprised at the place, especially given the $400 a night price tag. You cannot beat the location, though. by a Hotels.com guest on 03/03/13
