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Location.
The Hyatt Regency San Francisco is positioned across from the Ferry Building Marketplace on the Embarcadero waterfront in San Francisco, Calif. Embarcadero Center shops stand adjacent to this property. Union Square and Moscone Convention Center are nearby.
Hotel Features.
A commanding spherical metal sculpture rises from a reflecting pool in the soaring Feng Shui-influenced atrium lobby. Cylindrical glass elevators glide between the hotel's 17 floors, delivering guests to their rooms in futuristic style. The lobby offers up-market shops and a car-rental agency. Dining options include the Eclipse Restaurant that features a California salad, pasta, sandwich, steak and seafood menu. The lobby bar, 13 Views, offers 13 picture-window views of the adjacent plaza and waterfront. The bar serves cocktails, specialty drinks and appetizers. A total of 67,000 square feet of function space includes 35 flexible function rooms and a street-level ballroom. Wired and wireless Internet access are available for a fee. A staffed business center is equipped with three computer stations and offers fax, photocopy, print and shipping services. The complimentary, 24-hour fitness center contains exercise cycles, exercise balls, weights, steppers and stair climbers. Workout machines are mounted with individual TV monitors.
Guestrooms.
The Hyatt Regency San Francisco offers 802 contemporary guestrooms with autumnal color schemes and city or bay views. Hyatt Grand Beds feature pillow-top mattresses, 250-thread-count linens and chenille throws. Rooms include cable television equipped with premium movie channels, DVD players on request, iPod docking stations, video game consoles, and wireless and wired Internet access for a fee. A turndown service is available upon request, complimentary safes accommodate laptops, and mini fridges are provided. Bathrooms contain makeup mirrors, granite vanities and floors, and Portico toiletries. Guests may request an in-room massage. Regency Club Rooms offer complimentary continental breakfasts and early-evening hor d'oeuvres.
Roll-away beds available, charges may apply*
Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 75 per day
Valet parking costs USD 60 per day
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75
High-speed Internet access (wired) is available in guestrooms for USD 9.95 per night (rates may vary)
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Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).
You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 75 per day
Valet parking costs USD 60 per day
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75
High-speed Internet access (wired) is available in guestrooms for USD 9.95 per night (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
The bulls and bears of industry tread the streets of the Financial District, home to the city’s tallest buildings, including the iconic Transmerica Pyramid. The towers give way to The Embarcadero, the broad, palm-lined avenue that begins at the San Francisco Giant’s AT&T Park and ends at Fisherman’s Wharf. The road passes by the Ferry Building, a landmark transformed into an artisanal food market.
see all hotels in San Francisco"Not a "No Smoking" Hotel"
Almost everyone smokes on the balconies...Hyatt doesn't enforce No Smoking policy, rather makes you do it yourself. Plenty of better places to stay in this area.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"To much for to little!"
It was at most a three star hotel for four hundred dollars and sixty dollars for valet. The faucets were not working correctly. The bathroom was old and wallpaper dingy. Our room was next to the ice skating which we were told that music would be playing until 10pm. However, the hotel neglected to mention that we could hear every word plus the loud speaker […] with announcer. I think they should have been more considerate. Now I remember why I do not like staying at Hyatt hotels. Read moreGenuine Expedia guest review
"Embarcadero location not enough for 4 stars."
I could not believe this hotel recieved such a high rating! If you want to stay in the Embarcadero, I suppose this would be a good option, however, the rooms are small & feel crowded. This would not be so bad if it had been clean! The bed looked as if the sheets had not been changed, and the bathroom was dirty, with mold in the tub! The staff was friendly, […] but the service was slooow despite only seeing a handful of other guests. Overnite parking fees of $50.00 not mentioned in reservation. Room service food mediocre. I would not stay here again, especially considering the abundance of truly top notch hotels in the City. Read moreGenuine Expedia guest review
"wouldnt go back"
the hotel itself was old and needs some updating, the staff was cordial and polite but there were no extra niceties in the hotel room itselfGenuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for taking the time to write us a review. We are planning to have a cosmetic upgrade towards the end of the year and with that in place, the guestroom will look much more refresh. We appreciate your feedback and hope we will see you again.
Everything is great about this hotel. We have stayed there several times. But this time we were in a room next to a very loud family that included a barking dog. The family was out all the second day but their dog remained in the room alone and it barked continuously all day and into the evening. I realize that we could have asked for a different room […] but we didn't want to pack up and move. I'm more concerned with why on earth a nice hotel like this would allow a dog in the room. I also felt sorry for the poor dog and was puzzled as to why a family would bring a barking dog to a nice hotel. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency San Francisco Thank you for your review. We are a pet-friendly hotel and welcome guests to travel with their pets. We understand you must be frustrated with the noise from the room next door, please accept our sincerely apology. We certainly do not want this single incident deter you from visiting us again in the future. Please contact us directly prior to your arrival next time, so that we can arrange your room to be away from guests who travel with their pets. Best regards,
"Couldn't earn points and room was old"
I was very disappointed that they would not except my Hyatt Platinum number because I booked through expedia. I was also disappointed with the attitude. I checked in at 2.30 and was told I was too early as official checkin is 3pm. When I showed my surprise that 2.30 was considered "early" I was told they could get me a different room. However, I thought […] the room I got was very old and a bit run down which was again disappointing. Read moreGenuine Expedia guest review
"Bad experience"
The hotel has no privacy policy. We stayed for three nights, since the beginning they allowed several drunk teams to scream in lobby and hallways all night long 'til dawn.Genuine Expedia guest review
"UNHAPPY"
NO POOL AT THIS HOTEL. REALLY! WHAT HOTEL DOESN'T HAVE A POOL IN CA? NO VENDING MACHINES AT 3AM WHEN WE WERE THIRSTY. WE WALKED ACROSS THE STREET AT 3AM TO A 7 ELEVEN THAT WAS CROWDED. LOCATION WAS NOT EASY TO DEAL WITH. WE STAYED IN FISHERMAN'S WHARF THE NIGHT BEFORE AND THAT WAS THE PERFECT LOCATION WITH A POOL.Genuine Expedia guest review
"A true 3 Star hotel... At best"
We stayed in this hotel for 2 nights during the memorial weekend... Very disappointed, I always expected more from Hyatt. I had choice of other 4 stars at lower price but chose Hyatt because of the name and my past experience... Big mistake... First, the condition of the hotel: out dated (left over from 80's), old and dirty carpets and bathrooms... […] Air condition with no temperature setting!... Yes, this is supposed to be a 4 Star Hyatt! Second... I made a reservation for two adults and an 8 years old... When we were checking, I asked for a roll-in bed for my daughter... They wanted to charge $25 Extra for it...This never happened to me before, so I refused because I had specifically reserved the room for 3 people... What do they expect? all 3 of us sleep in the same King bed? We went with the other option of two twin beds... My wife and I slept uncomfortably in a twin bed. To me it was the principal not the $25 extra... Cheap hotel... Avoid this one if you can. Read moreGenuine Hotels.com guest review
I FELT THAT THIS HOTEL WAS A VERY NICE HOTEL...HOWEVER BESIDES HAVING A SOMEWHAT DIRTY BATHROOM (NOT EXTREMELY BAD, BUT ENOUGH) I WENT THRU A HUGE ORDEAL WITH MY DEBIT CARD...I PRE PAID FOR MY ROOM 2 WEEEKS EARLY SO THAT WHEN I ARRIVED EVERYTHING WOULD BE TAKEN CARE OF..I CHECKED IN WAS TOLD EVERYTHING WAS FINE, RECIEVED A SUMMERY ON PAPER UNDER MY […] DOOR THE NEXT MORNING TELLING ME THAT I HAD "NO" CHARGES TO ROOM...THE NEXT DAY I NOTICED THAT A "HOLD" FOR $50 HAD BEEN APPLIED TO MY BANK ACCOUNT FROM THE HYATT AND BECAUSE OF NON NOTIFICATION, MY ACCOUNT HAD OVERDRAWN..HYATT TOOK NO INTEREST IN HELPING ME IN THE LEAST OR EVEN SAYING "SORRY".... Read moreGenuine Hotels.com guest review
"Parking is a HUGE additional cost"
The hotel is awesome in a very great location. I would definitely recommend the hotel HOWEVER be warned the parking is OUTRAGEOUS. We were charged 57 for one night. Also we called down for our car an they said it would there in 15 minutes we went down about 10 minutes later. After 10 minutes of waiting I asked where my car was the guy told me they were […] busy and it would be here soon ( they were not busy there was only 2 other people waiting for their cars). After about a total of 30 minutes from the time I called for my car it finally got there. For just under sixty bucks a night it should have been washed and waxed and delivered promptly. I won't make that mistake again. Look for a nearby parking garage. Read moreGenuine Expedia guest review
"Beautiful, but Nickel and Dimed..and not Helpful."
A beautiful building, though bathrooms a bit outdated. The chamber maids were friendly, nice, and the front desk was patient with me. The Doormen were also helpful. The Concierge, as I mentioned, were programmed to only smile and give directions. Not very helpful, or able of handling anything out of the ordinary. What they did help with turned out to […] be misguided advice. Always amazes me, the more expensive the hotel, the less aminities they offer. Can go to a Comfort Inn and get free internet, a fridge for your use in the room (thiers was stocked with items at an exhorbant price w/ a steep fee to have them removed, Intenet also a fee per day). Was afraid to touch anything in the room in fear of another cost tacked on (Local calls: charged) Did not use TV in fear of a charge that I may not have noticed. This was a business trip and pennies were counted. The classroom was confortable temp (a real plus.) Even though I was not able to eat much, it was my loss as he food was exquisite. I know I have been harsh on this otherwise fine Hotel, but this was the worst trip I 've had (I travel frequently) and totally exhausted. Although this certainly is not the fault of the Hotel, it would have been nice if there was someone that had the ability to help troubleshoot for you when you are not sure what to do. Seemed everyone was programed to smile, but not trained to help with t travel disasters. ( I eventially did get my bag back 3 days and 2 extra trips to the airport). Read moreGenuine Expedia guest review
"Horrible check in experience at the Hyatt."
Our check in experience was horrible. They refused to let my traveling companion check in since her name was not on the reservation even though I had called a week earlier and gave them her name. We were given a room with one King size bed instead of two doubles. We came back to our hotel one day to find a pile of cleanig rags left on the dresser after […] our room had been cleaned. Overall, I was extremely disappointed in the Hyatt. Read moreGenuine Expedia guest review
"Not Impredded"
Do not recommend this hotelGenuine Expedia guest review
"Unworthy of the price"
Terrible for the price. Need rennovation. Just disappointing...Genuine Hotels.com guest review
"a little too old for us"
while I know that the Hyatt Regency in other areas of this country are unbelieveable....this hyatt leaves me to wonder as to book at others....It is old and shows signs of aging....the bathroon is very poor and old....i had to use a can of disenfectant before going in it. It took 3 - 5 minutes every time we wanted to use the elevator to go downstairs. […] we were on the 10th floor. very frustrating! Read moreGenuine Expedia guest review
"Disappointed"
It had been a number of years since staying at this hotel. It seemed totally different........like financial distress. Lobby mostly empty, no entertainment of any kind, only one bar. The room while clean with an acceptable bed had flimsy cheap towels, limited ammenities (Q-tips, mouthwash,etc.) no postcards/ stationery or pens......only a note pad.Genuine Expedia guest review
"equal to 2.5 starshotel service expectation"
Breakfast is not like 4 star hotel- and service is not good at all My bedroom is not beyond my expectation - very basic Safety box is not working Breakfast on my first day around 7 am the food was not in right temperature ;-( they forgot to put the flame on to keep the food warmGenuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for your feedback. It is disappointed to hear you had a poor experience with us. We strive to provide excellent guest service and situation like this rarely happens but seems we fell short this time. Please accept our sincerely apologies. Your comment is very important to us, should you prefer to discuss further, please contact us and ask for our manager on duty. We would love to gain your confidence back. Your business is much appreciated and we hope to see you again.
"A view to a drowning"
WiFi was expected on the Lobby, after a check in their website, but no, and concierge doesn't know what is a WiFi access point. In 2012! So $9.95 per day, for just ONE DEVICE (it stack up). Correct room, correct view on the bay area with a balcony, buggy interactive TV (switched language, crashed it for 10 minutes!), good but expensive movie to rent, […] beautiful lobby, no more panoramic view... Looks like the titanic: have been beautiful but it's drowning! Read moreGenuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for your review. We are delighted you enjoyed the convenient location of our hotel and the view overlooking the San Francisco Bay. We are in the process of upgrading our internet service for the entire hotel. There is an option for our guests to choose up to 3 devices for the internet and the cost is $14.95. Our internet pricing is comparable to other hotels in the area and we feel we provide good value. But clearly that is not your experience and for that, we are truly sorry. Your feedback is much appreciated and we look forward to see you again in the near future.
"I would not recommend it to my friend"
old, dirty and noisy. The only good thing was its location.Genuine Expedia guest review
Response by Hyatt Regency San Francisco Thank you for your feedback. It is disappointed to hear you had an unpleasant experience. Our staff try very hard to maintain the quality of our guestroom but clearly we fell short and for that, we are truly sorry. Please kindly contact our manager on duty to discuss further on your recent stay, so that we can ensure your next stay will be a pleasant one.
The rooms were too smallGenuine Hotels.com guest review
"You wont sleep until the music stops"
Very noisy ice rink!Genuine Hotels.com guest review
"You wont sleep until the music stops"
Very noisy ice rink!Genuine Hotels.com guest review
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