Book online or call:
800-246-8357This call is free. 24 hours a day; 7 days a week.
Charges may apply, see hotel policy below
Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
Air conditioning is available for an extra charge
Rollaway beds are available for USD 10 per night
Cribs/Infant beds are available for USD 10 per night
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Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
You’ll be asked to pay the following charges at check in or check out:
Air conditioning is available for an extra charge
Rollaway beds are available for USD 10 per night
Cribs/Infant beds are available for USD 10 per night
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"They don't pre-heat"
I booked a room because I needed to be in Syracuse for business and wanted to drive up the night before. The temperature when I got to the hotel was -3 Fahrenheit outside. I got my room key, and went up to the room, and when I arrived there, I found a room that was absolutely frigid. The room is not centrally heated, there is a heating/air conditioning […] unit that has to be turned on for heat. I called the front desk and was told all the rooms are like that, so I had to sit in my winter coat for two hours waiting for the room to reach a tolerable temperature to go to sleep. Read moreGenuine Hotels.com guest review
"Bad experience."
We had to switch rooms twice because the rooms were not clean (bathrooms, sheets, etc). Eventually the owner or manager or some sort of higher up arrived and helped us get into a room which was clean. The staff was helpful, apologetic, and tried their best, but whoever the maid service was did a terrible job cleaning. They did finally resolve the situation […] to our satisfaction and got us in a clean, comfortable room. The experience would have been very pleasing if that had been our first room. We hope that this was just a one time experience (as they informed us that it was the maid's first week). Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Staff is not customer service focused"
Two separate front counter staff were less than helpful and fairly rude. They gave the impression we were an imposition on their time. Their answers were curt and unengaged. There is a definite need for customer service training here. Also bathroom had not been cleaned - whiskers and hair in sink and shower.Genuine Hotels.com guest review
"graduation hotel"
This was the only hotel close to the graduation that we were attending. We arrived late and got the last room available. The hotel seemed adequate but when we opened the door to our room we were knocked over by the stale cigarette odor. There was some sort of air filter running on the desk, but it had no effect. As this was the only room left, we had […] no choice but to stay. Happily, we were able to rise early the next morning and check out. Read moreGenuine Hotels.com guest review
"very bad house cleaning"
The stay was not good. Housekeeping left my door open, did not make my bed, did not even have linen for my bed, did not refresh towels, need I say more!!!!!!Genuine Hotels.com guest review
"Automatic doors, please!!"
I wish the front doors to the hotel were automatic. Very difficult to juggle opening doors while dragging luggage. Staf at night was great, staff in the morning was apathetic.Genuine Hotels.com guest review
The front desk was polite and helpful upon our arrival. The complimentary breakfast and staff was less than accommodating. We had to find someone to put out cups for juice, ask for hot food, no creamer for coffee and when the hot food came out, it was only eggs, not anything else(there were 3 containers, only 1 got filled). the experience was fine […] for our brief stay. Read moreGenuine Hotels.com guest review
"SKETCHY!!"
BE WARNED - if they claim to have lost your reservation, and want you to call and cancel with Hotels.com, don't do it!! They are trying to work the system, and get all the money for themselves - AND screw you out of your Welcome Rewards Points. Also - TERRIBLE customer service - VERBALLY requested 2 REGULAR coffee cups (they use K-cups, very stingy […] with then!) - never got what I asked for (even with a tip included) for 6 DAYS - how dense are these people?! Breakfast leaves much to be desired, pillows are hard, service is awful, no pool, gym is basically a closet with a tredmill in it, carpet is nasty, water pressure bad.... Only good thing is the restaurant - Daniella's - but just come over this way for the dinner - leave the hotel part alone!! Just don't stay here!! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
I was in town for a conference and I had early classes, during my stay there was a party in the hallway which kept me awake till 3 a.m. I think management should have had more control over the quiet time . I go to motels to rest not to party. I will chose different accomadations when I visit in the future.Genuine Hotels.com guest review
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