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Location.
Grand Hyatt San Antonio is on the River Walk, adjacent to the Henry B. Gonzalez Convention Center, 1 block from The Rivercenter Mall, and 0.4 miles from the Alamo.
Hotel Features.
Grand Hyatt San Antonio features a terrace with a heated outdoor pool and sundeck. This hotel has Achiote River Café, Bar Rojo, and a river-level terrace bar. Room service is available during limited hours. Limo and town car service are offered (surcharge) as well as a roundtrip airport shuttle (surcharge) at limited hours. Valet parking is available on site and additional parking options are available nearby (surcharged apply). The onsite Stay Fit Gym includes cardio equipment and free weights . The hotel has two ornate ballrooms, ideal for weddings and special events. A business center is also available.
Grand Hyatt San Antonio is a smoke-free property.
Guestrooms.
This Grand Hyatt offers views of the Tower of Americas, and downtown San Antonio. Guestrooms include 32-inch flat-panel TVs with satellite channels. Beds include down comforters. iPod docking stations, complimentary daily newspapers, and in-room safes are provided. All guestrooms at the Grand Hyatt San Antonio are nonsmoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in Green Key Eco-Rating Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Achiote River Café - Menu features latin flavors with an Asian influence. Open for breakfast, lunch, and dinner.
Perks Coffee & More - Coffee and sandwiches, available 24 hours.
Bar Rojo - Cocktails and Sansei Sushi served in a posh setting.
Terrace Bar - Cocktails overlooking the San Antonio River.
Room service - Available during limited hours.
The 24-hour Stay Fit fitness center at Grand Hyatt San Antonio offers a full range of cardio machines and free weight equipment. Guests will also enjoy the heated outdoor lap pool with sundeck. Children ages 12 and younger must be accompanied by an adult in the pool and in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
"Dismayed"
Dismayed that billing thru expedia changed the breakfast. Four people but only 2 breakfasts . Since this was the first time at a Hyatt and being new to the travel scene, I unfortunately will not be going to any Hyatt facilities.Genuine Hotels.com guest review
Disappointed with the luxury of the room compared to the Hyatt Regency and other Riverwalk hotels.Genuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for taking the opportunity to review your recent stay with us. We appreciate your feedback.
"Very convenient"
Right on the Riverwalk. Staff was helpful and friendly. We had a nice time.Genuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We appreciate your comments and suggestions and look forward to seeing you soon!
A great experience. My party was reduced from 4 to 3 but I prepaid for 4 and lost that money. Was not prepared for $39 per day parking fees for each of 2 autos. My only other experience with large hotels is Las Vegas where parking is free. Culture shock on my part.Genuine Hotels.com guest review
Response by Grand Hyatt San Antonio We appreciate your feedback and hope to see you again soon.
This guest did not leave a comment.Genuine Hotels.com guest review
"Downtown walking distance all sights"
Service excellent. Room comfortable except for feather pillow. Amenities great with extensive free add-ons for forgotten items.Genuine Hotels.com guest review
Easy check-in by very professional staff. My room was very comfortable and clean. Room service was awesome, and other staff members were great.Genuine Hotels.com guest review
"very convenient to all must-see sights"
I feel very satisfied with the location and comfort offered by the hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"A weekend in SA"
We read reviews prior to booking about how nice the beds are...yes they are very comfortable.Genuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you, we appreciate your comments. We are pleased to hear that you enjoyed the bedroom accommodations, and hope to see you again in the future!
I booked a "Spa Package" from Hotels.com. When I asked the hotel at check in what all was included they said they didn't have a spa and didn't know anything about it. Just prior to check out we discovered that we were supposed to receive a $100 credit at the spa at another Hyatt location around the corner, as well as breakfast for 2. This information […] would have been great to know when we checked in. Read moreGenuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We apologize for the confusion. The fact that Hyatt Regency and Grand Hyatt San Antonio are both located downtown on the Riverwalk creates confusion for many people. We hope that you were able to use your spa credit and enjoy breakfast at the Hyatt Regency.
This guest did not leave a comment.Genuine Hotels.com guest review
"Nothing to Write Home About"
New hotel that tries hard but has a way to go. Arrived late but was told the restaurant was open until 10:30 PM. Went down at 9:50 and was informed that the restaurant was closed. Next day was told by the concierge thatthe rodea was in town - later found out that the rodeo would begin the following week.In faiirness, the people were nice, service fine....The […] hotel is at the extreme end of the Riverwalk which was inconvenient. Rooms were on the small side.Would stay elsewhere if I visit San Antonio again Read moreGenuine Hotels.com guest review
"handy for riverwalk"
Nice clean trustworthy hotel with great beds. The lobby area is a wee bit soulless but the staff are very helpful. Stayed before as its close to the riverwalk. You can park the car over the road in the multi-story (self park and its a lot cheaper).Genuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We are glad to hear that you enjoyed the accommodations, and hope to see you again soon!
This guest did not leave a comment.Genuine Hotels.com guest review
"wonderful hotel"
had a great experience. clean rooms, bathrooms were nice. staff was very accommodating to our needs. overall we had a great experience.Genuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you, we appreciate your feedback. We are happy to hear that you enjoyed the accommodations, and hope to see you again soon!
This guest did not leave a comment.Genuine Hotels.com guest review
"LOCATED ON THE RIVERWALK"
This was the BEST hotel and I mean BEST hotel we have ever stayed at!! The hotel staff was the MOST professional, friendly, and attentive we have ever met!! Julie (front desk) was the first person we met and she made feel welcome the moment we walk up the the desk. We want THANK all your staff for their OUTSTANDING PERSONALITIES!! THANKS AGAIN AND AGAIN!!! […] GOD BLESS THEM!! Read moreGenuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for this wonderful review Vanessa! We truly appreciate your kind comments and are pleased to hear you enjoyed your stay with us. See you again soon!
"good hotel, terrible managment"
They never change the amenities in the room it seems that they are cuting costes with the guest, that was terrible every day the code of the key was changed, it is a huge hotel so you can imagine how happy we was to returned every day to the lobby. The answer always was we apologizes but always was the same. the valet parking was the worst, every […] day tooked more than half an hour to bring the car, but last day taked almust an hour to bring my car, i called before i leave my room, asked 5 times and at the end they discovered that nobody was searching my car, the answer again they apologizes, by the way it is not free!!! they charge 35 dlls at day. shame on them I will never return to this hotel and i will tell everybody to stay out of it Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio We appreciate your feedback on your recent stay and have shared your comments with our management team. Please accept a sincere apology from our team. We understand that this is not the level of service you, or we, expect. We hope that you will give us another opportunity in the future to provide you with the exceptional service we are known for.
This guest did not leave a comment.Genuine Hotels.com guest review
"Great for greenies / sustainability / local foods"
Great hotel, with the usual amenities, however what really struck me was that they seemed very aimed towards being green. They had high efficiency toilets, and are the first hotel I've seen, to offer recycling in the room! Also I was extremely happy to see their intentions for supporting local economies by using local food, as well as a commitment to […] creating a healthy community, by providing good food, without all of the added fat and salt. They even got children involved in creating the selections for the kids meals! A+ in my book!! Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you, we value and appreciate your feedback. We are happy to hear that you support the green effort, and enjoyed your stay with us. We hope to see you again in the future!
"Great Hotel for All"
I loved the hotel. The beds were comfortable, the pillows were fluffy. We were able to get the room we wanted with no issues. All of my questions were answered quickly and efficiently. The only complaint I have is the prices of the food and drink within the hotel. They were very expensive. However, they have coffee available in your room for free, and […] there are restaurants and the River Center mall within walking distance. Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you, we value and appreciate your feedback. We are pleased to hear that you enjoyed the guest room accommodations and nearby location to the River Center mall. We hope to see you again soon!
enjoyed. parking was a little difficult at firstGenuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We apologize about the parking situation; it can be busy at times, but glad to hear that you enjoyed your visit! We hope to see you return in the future!
This guest did not leave a comment.Genuine Hotels.com guest review
"excellent"
vey nice, would love to go back and stay againGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"A Beautiful Experience"
Excellent service; dependable staff, safe and caring ,that extra touch. Especially handled well with the various events in and around the hotel. I recommend very highly. I hope we can afford to go back.We had our wedding party there and all other people were also excited about hotel arrangements.Genuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you, we value and appreciate your feedback. We are pleased to hear that you enjoyed your stay with us, and hope to see you again in the future!
"Nice San Antonio hotel."
Clean, comfortable, excellent location, nice fitness facility.Genuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We are happy to hear that you enjoyed the location and accommodations. We hope that you will come back to visit us!
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice but overpriced"
Hotel is a wee bit overpriced. Location is nice and rooms are clean but certainly nothing special. Would NOT recommend the hotel restaurant for breakfast. Breakfast buffet was very expensive and the food was absolutely horrible.Genuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We are glad to hear that you enjoyed the location and guest room accommodations. We have taken your comments into consideration. We hope that you will return to us in the future.
"No hassle & great service"
beautiful hotel - we had a great service, clean & comfortable stay from check-in to check-out! Great location for access to Riverwalk! Hotel staff was always helpful and attentive to our needs.Genuine Hotels.com guest review
All hotel personal were very helpful & kind! I really liked the complete stay.Will stay there again.Genuine Hotels.com guest review
"Great Experience"
It was a very nice room and the fitness room was outstanding. I should have got a bigger room with bigger beds but everything else was great.Genuine Hotels.com guest review
"Christmas getaway"
Room was OK but dusty. Plastic bottle of water for 5 USD is ridiculess. Parking at 25 USD per nigth is to much also. For lunch we hat to choose between restaurant at 45 USD pp or a beagle in the snack shop.Genuine Hotels.com guest review
"tourist trap"
small room, expensive parking, $5 water in room, hotel's telephone did not work in the roomGenuine Expedia guest review
Response by Grand Hyatt San Antonio We appreciate your comments on your recent stay and apologize that your telephone did not work. We understand that this is not the level of service you, or we, expect. We do believe our parking is competitively priced with other Riverwalk properties. We hope that you will give us another opportunity in the future to provide you with the exceptional service we are known for.
My husband and I thoroughly enjoyed our stay. There was only one thing that we were unsatisfied with and that is when we were having drinks at the bar we observed a roach crawling on the bar. We had to eventually tell the bartender so he could kill it. Not expecting this at a hotel like this. Other than that everything else was good.Genuine Hotels.com guest review
"Personnel Top Shelf"
Nice hotel but eat elsewhere, inhouse food not impressive.Genuine Hotels.com guest review
"Christmas Family Reunion"
We came here for a family Christmas/reunion. The hotel staff was so accommodating and very helpful. They are located a bit off the path of all of the crowds and restaurants on the Riverwalk, which I thought was a good thing. They are right next to the River Center Mall though if you need a quick bite or a shopping fix.Genuine Expedia guest review
Response by Grand Hyatt San Antonio Thank you, we appreciate your feedback. We are happy to hear that you enjoyed the location and accommodations. We hope to see you again in the future!
This guest did not leave a comment.Genuine Hotels.com guest review
"Close to all must-see sights"
Walking distance to the Riverwalk and the Alamo.Genuine Hotels.com guest review
"awsome placement"
I really enjoyed staying here. all personal made you feel welcomed.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Overcharge"
Hyatt has charged my credit card for $50 for parking for one day. Before checking out, i even asked them if i have any charges on my credit card and they said none. I saw charge of $50 for parking and that too without confirming me. I will not recommend this hotel.Genuine Hotels.com guest review
"pet friendly"
Nice hotel, location was a bit further from downtown than I would have likedGenuine Hotels.com guest review
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