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Location.
Grand Hyatt San Antonio is on the River Walk, adjacent to the Henry B. Gonzalez Convention Center, 1 block from The Rivercenter Mall, and 0.4 miles (644 meters) from the Alamo.
Hotel Features.
Grand Hyatt San Antonio features a terrace with a heated outdoor pool and sundeck. This hotel has Achiote River Café, Bar Rojo, and a river-level terrace bar. Room service is available during limited hours. Limo and town car service are offered (surcharge) as well as a roundtrip airport shuttle (surcharge) at limited hours. Valet parking is available on site and additional parking options are available nearby (surcharges apply). The onsite Stay Fit Gym includes cardio equipment and free weights . The hotel has two ornate ballrooms, ideal for weddings and special events. A business center is also available.
Grand Hyatt San Antonio is a dog-friendly, smoke-free property.
Guestrooms.
This Grand Hyatt offers views of the Tower of Americas, and downtown San Antonio. Guestrooms include 32-inch flat-panel TVs with satellite channels. Beds include down comforters. iPod docking stations, complimentary daily newspapers, and in-room safes are provided. All guestrooms at the Grand Hyatt San Antonio are non-smoking.
All guests staying in hotel guestrooms must be registered with the hotel.
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Parking height restrictions apply.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
You’ll be asked to pay the following charges at check in or check out:
Self parking costs USD 25 per day with in/out privileges (a different rate applies for extended parking)
Valet parking costs USD 33 per day with in/out privileges
Breakfast is offered for an extra charge of USD 18 per person (approximately)
Pets are allowed for an extra charge of USD 100 per room (may vary based on length of stay)
WiFi is available in guestrooms for USD 9.95 for 24 hours (rates may vary)
WiFi is available in all public areas for USD 9.95 per 24-hour period (rates may vary)
WiFi is available in the business center for USD 9.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 9.95 for 24 hours (rates may vary)
High-speed Internet access (wired) is available in the business center for USD 9.95 per 24-hour period (rates may vary)
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All guests staying in hotel guestrooms must be registered with the hotel.
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Parking height restrictions apply.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
You’ll be asked to pay the following charges at check in or check out:
Self parking costs USD 25 per day with in/out privileges (a different rate applies for extended parking)
Valet parking costs USD 33 per day with in/out privileges
Breakfast is offered for an extra charge of USD 18 per person (approximately)
Pets are allowed for an extra charge of USD 100 per room (may vary based on length of stay)
WiFi is available in guestrooms for USD 9.95 for 24 hours (rates may vary)
WiFi is available in all public areas for USD 9.95 per 24-hour period (rates may vary)
WiFi is available in the business center for USD 9.95 per 24-hour period (rates may vary)
High-speed Internet access (wired) is available in guestrooms for USD 9.95 for 24 hours (rates may vary)
High-speed Internet access (wired) is available in the business center for USD 9.95 per 24-hour period (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"All hype, what a disappointment!"
Checked in for what we thought was a king deluxe room only to be told they were sold out. They offered a hospitality suite, 2.5 times bigger room with a queen bed? We initially took it then realized it was a Murphy bed, after asking for a manager we were given a coveted "sold out" king deluxe room. The room was just large enough to squeeze the bed in. […] Not what I expected for what I paid. Got better service and accommodations for less many times before. Read moreGenuine Hotels.com guest review
"the only thing you pay for is the name of hotel"
Horrible room for the price. $5 water bottles left in the room that they would "bill you for", after paying $200 for the room you would think the water would be complimentary. Guess not? The carpet by the window was ripping up from the floor. Our view was a mess of construction and an old beat down dennys across the way. Beautiful! Lower your prices […] guys, cause I think the Hilton has you beat! Read moreGenuine Hotels.com guest review
"good hotel, terrible managment"
They never change the amenities in the room it seems that they are cuting costes with the guest, that was terrible every day the code of the key was changed, it is a huge hotel so you can imagine how happy we was to returned every day to the lobby. The answer always was we apologizes but always was the same. the valet parking was the worst, every […] day tooked more than half an hour to bring the car, but last day taked almust an hour to bring my car, i called before i leave my room, asked 5 times and at the end they discovered that nobody was searching my car, the answer again they apologizes, by the way it is not free!!! they charge 35 dlls at day. shame on them I will never return to this hotel and i will tell everybody to stay out of it Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio We appreciate your feedback on your recent stay and have shared your comments with our management team. Please accept a sincere apology from our team. We understand that this is not the level of service you, or we, expect. We hope that you will give us another opportunity in the future to provide you with the exceptional service we are known for.
This guest did not leave a comment.Genuine Hotels.com guest review
"tourist trap"
small room, expensive parking, $5 water in room, hotel's telephone did not work in the roomGenuine Expedia guest review
Response by Grand Hyatt San Antonio We appreciate your comments on your recent stay and apologize that your telephone did not work. We understand that this is not the level of service you, or we, expect. We do believe our parking is competitively priced with other Riverwalk properties. We hope that you will give us another opportunity in the future to provide you with the exceptional service we are known for.
"Overcharge"
Hyatt has charged my credit card for $50 for parking for one day. Before checking out, i even asked them if i have any charges on my credit card and they said none. I saw charge of $50 for parking and that too without confirming me. I will not recommend this hotel.Genuine Hotels.com guest review
It was a plain hotel room so I would say over priced especially the 25 dollar a night parking!!!Genuine Hotels.com guest review
"THEY CHARGE FOR THINGS THAT SHOULD BE INCLUDED, WO"
Why paying a good hotel that will charge you for anything addtional that nowadays all the hotels give for free. They do not provide free parking so how are you supposed to get to the hotel? walking, paying 25 dollars for parkng is too much and if you want to park yourself you will only find a space in the very last fifht floor because all the firsts […] parking floors are reserved for valet parking which is 33 dollars by the way. They also charge for the internet which is ridiculous, internet is free in all the hotels and restaurants. Finally I asked for a crib for my baby and this thing never arrived, nobody call to say anything or apologize. If you want just to sleep in an expensive hotel choose this one, the only covenient thing was the proximity to the riverwalk. Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio We appreciate your feedback on your recent stay and have shared your comments with our management team. Please accept a sincere apology from our team in regards to the crib. We understand that this is not the level of service you, or we, expect. We hope that you will give us another opportunity in the future to provide you with the exceptional service we are known for.
"Very Rude staff and insane pricing at restaurant!!"
This hotel would have been perfect except for the extremely unfriendly staff. My family and I stayed here for the 2012 Thanksgiving holiday to enjoy the sights of San Antonio as well as enjoy an upscale hotel. This hotel is pleasing to the eye and the rooms and beds are comfortable. The staff is completely unbearable. They were rude, unaccomidating […] and consistently gave us the wrong information. The hotel restaurant was a bit over the top. The hostess was rude and I believe price gouging would be a good way to explain the insane prices of food. My family and I actually went across the street to the Marriott Riverwalk for our Thanksgiving meal and every meal after that. I would not recommend this place to anyone!! Read moreGenuine Expedia guest review
"I will not ever stay here again."
We booked a room with a King size bed, when we checked in the staff said they were over booked and they gave us a two double bed room instead. They did nothing to make up for this except move us to a new room the next day. The Paking was awful, there were not any parking spots available and I had to park illegally. I got the impression that since I […] booked the room from Expedia and had already paid for the room they were not willing to help me in any way. Read moreGenuine Expedia guest review
"Swimming pool horrible"
I did not enjoy my stay, swimming pool crowded snd very small my family and I did not get a chance to enjoy the swimming poolGenuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for your feedback. We sincerely apologize that the pool did not meet your expectations. We hope that you will return to Grand Hyatt for future visits.
"Dirty room with leftover biohazard"
We checked into this room with the intention of immediately going out on the riverwalk. Upon opening the door we saw a dirty room, stripped sheets, and used diabetic blood strips all over the place. I called down to the front desk and informed them that we were not happy with exposure to blood borne pathogens and wanted a clean room. We were upgraded […] to a nicer room, but my issue is the tremendous amount of wasted time involved. Sure, the room was nice, for the 8 hours we slept there. We went there to walk the riverwalk, not ogle some room. In the end, it just shows that it's about treating you like cattle and moving you through. If you can't tell, I won't be staying here again if I can help it. I would also like to mention that the management had a very unconcerned attitude towards the whole issue. Read moreGenuine Hotels.com guest review
"Horrible Experience - Booker Beware"
1st: My husband and I arrived to the hotel, checked in, went up to find a tiny room with two double beds. The problem with that was our reservation was for the mid-sized room with one king bed. I also indicated to the person I made the reservation with that it was our wedding anniversary that we were celebrating (it was even written as a note on the […] reservation). Not one special thing was done for us (most all hotels do something little). 2nd: This hotel did not give ANY military discounts 3rd: It took 1Hour to validate our parking!!! 4th: Hotel Bar & Restaraunts closed too early! We will NEVER return to this hotel. It was the worst experience ever & we travel out of town at least once every two months for weekend getaways. Read moreGenuine Expedia guest review
"Bumped for Overbooking"
The first night of my stay the hotel had overbooked for the night and I was put up in the Hyatt Regency several blocks away. Not convenient when I had booked the Grand Hyatt to be next to the convention center. Then they tried to be stingy with the cab vouchers to get back and forth from the other hotel. Sent me a pitiful fruit plate to my room when […] they got me into the Hyatt Regency the next night. Was too busy and it was a company paid trip, but had it been a personal trip would have made a big stink about it and requested resturant and/or spa vouchers or other comp. Not pleased. Read moreGenuine Expedia guest review
Response by Grand Hyatt San Antonio Please accept a sincere apology from our team in regards to your recent experience. We can guarantee you this is not our standard and hope that you will give us a second opportunity to provide you with the exceptional service we are known for.
"San Antonio Disappointment"
We must take some personal responsibility in not researching enough that this was the right hotel for us. At Easter weekend this hotel was overflowing with families with young children....... always something we try to avoid. The most disappointing thing was that the hotel seemed unprepared for the influx. We were unable to get a table for breakfast […] on our second morning and the staff at the restaurant were completely overwhelmed, unprepared, and impolite in the handling of the situation. On our last morning we did not even attempt the restaurant but ordered in our room. The breakfast was on time and the food adequate. When we reported our concerns to the front desk, we cannot fault the attention and reaction of the staff. The cost our our room service breakfast, and the coffee shop one we purchased when we couldn't be accommodated in the restaurant, was immediately credited. On the whole, apart from the restaurant staff, the other personnel were well-trained. polite and attentive. The hotel is obviously not 3 star.............. the bedroom was adequate, the lobbies and corridors shabby, grimy and in need of an overhaul. The restaurant was pretty awful. It is outdated, unwelcoming, the chairs and tables well-worn and not fit for camp accommodation and the terrace over-run with birds which is an invitation to disease or food-poisoning. Please give the staff a hotel which reflects their training and abilities! Read moreGenuine Expedia guest review
"Disappointed Traveler"
Upon arrival we were notified that we would be charged extra for parking. There was also an extra fee for using Wi-Fi. With all of the extra fee's we were not happy with the final cost for our stay.Genuine Expedia guest review
"parking nightmare"
good luck getting in and out of this place, the rooms were clean but small.Genuine Expedia guest review
"grand hyatt san antonio"
Nice location and great service but beds were very uncomfortable. Also did not have drawers to unpack my suit case. Will not stay again.Genuine Hotels.com guest review
"Not Impressed"
Not Impressed. Parking was $33.00 a night..!Genuine Expedia guest review
"Nice location, but overpriced!"
The hotel is well located just beside the convention center, the rooms are of good dimension and the personal was pleasant and helpful. The value is exclusively on the location though. They gauge you on everything else. They charge you for Internet, local calls, water, etc. and they charge their client more for parking than they do to the public! Every […] other convention I went to, the parking, Internet, local calls and breakfast was include in the price as a special for people going to the convention. The Hyatt charges you for all of it. Often I even got my bed turned and a chocolate on my pillow in some places! So if you don’t care about cost, or being taken for a ride, that’s the place to go. But if you look for value and decent price service, you should look elsewhere. Read moreGenuine Hotels.com guest review
Response by Grand Hyatt San Antonio Thank you for reviewing the Grand Hyatt. We welcome and appreciate all feedback from our guests, both positive and constructive. We appreciate you highlighting our hotel’s convenient location to the convention center. At Hyatt we understand the importance of value for our guests, and are confident that we provide services that are competitively priced with other Four star hotels in downtown San Antonio. We apologize that our hotel did not meet your standards and sincerely hope that you enjoyed your stay in San Antonio.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
