Hilton San Antonio Hill Country Hotel & Spa

Hotel was very nice, but looks are only skin deep. Rude service the whole time and when I called cuz my meeting was running a little late they said they would gladly give me a late checkout for a small fee of $25 an hour. This hotel disappointed me greatly. Use Hilton country spa and resort only as your last resort.

Genuine Hotels.com guest review

Close to Sea World, the shuttle and pools are really the only thing great about this hotel. Plan to pay extra for everything many hotels offer like breakfast, WiFi, and a fridge. The room door had a 1/2 inch open space at the bottom which provided light going through during the night. While you were in the room, we could hear the doors slamming and […] conversations from the hall. The patio door did not have a screen so we could not enjoy the spring night air. We chose not to utilize maid service so don't know how that is. Noticed a discarded room service tray with leftover food and drink there for most of a day. Nothing special, just be willing to pay extra above the standard which is very mediocre. Read more

Genuine Hotels.com guest review

Loved the hourly shuttle to Sea World but was VERY disappointed that the hotel did not offer park maps or brochures. Hotel was nice but the basketball and play area out back was a joke. They need updating badly. The pool area was nice and the fire pits are small and enjoyable. The front desk staff did seem cold and uninterested in going above and beyond […] but all other staff in the hotel were far and beyond helpful and happy to help. Read more

Genuine Hotels.com guest review

Upon arrival, there were dirty towels in the room. The next day, we called to order room service and had to leave a message. The staff failed to return our call! We ended up having to go get breakfast elsewhere. To their credit, after telling the manager what happened, they gave us a $25 food voucher. The heated pools were great. Location was right […] next to sea world, which was very convenient. Read more

Genuine Hotels.com guest review

Nice hotel with a very nice pool area. It was our first visit. We requested a late check-in and check-out which was provided. We arrived late in the evening and ask if possible for a room with a view. The attendant said they did not have a lay-out map of the hotel and he was still trying to become familiar with the lay out and they were pretty booked.(Funny […] how that works) We were given a room furthest down the hall in the corner and of course with a view of the parking lot. when checking out I returned the key cards and the attendant and I both said thank you and that was that. Read more

Genuine Hotels.com guest review

Very pleased with valet service, bellhops and Jane from Housekeeping. Lots of restaurants and stores near hotel including Sea World.

Genuine Hotels.com guest review

We stayed at the Hilton while attending nearby wedding festivities at the nearby Hyatt Resort. The staff was extremely friendly, helpful, and attentive. Room was clean, ready on time, had appropriate toiletries, and was big enough. Complaints: no wifi in the room (does it really cost that much to extend the lobby wifi to the rooms?), no free breakfast […] or even coffee, and the noise level was AWFUL. We were right next to the ice and soda machine, as well as the maintenance closet. So, there was always something annoying and loud going on in the hall. The bed was also not very comfortable. Read more

Genuine Hotels.com guest review

My husband and I stayed here for one night for our anniversary. We arrived around 4:30, we checked in and got the keys to our room, however we WERE NOT escorted to our room... We stayed on the 5th floor with one king bed. The room was pretty dusty and the tub wasn't very clean, there was hair in the drain. When we pulled the covers back on the bed, […] there were what appeared to be blood stains on the bottom sheet and the edge of the top sheet... I called down to the desk and told them we had stains on our sheets which looked like blood, the guy said "Well that's weird... Ill send housekeeping up to change them" and I asked for her to also bring an extra pillow. She came about 30 minutes later and handed them to me. She didn't change them... Just handed them to me. So I took them and they were queen size, not king. So I went down to to the front desk and spoke to the man and told him "I called and asked for a sheet change, and the housekeeper handed them to me, am I expected to change dirty sheets on my stay here?" His reply was "Well I can have her change them if you want?" And I said yes and he called them to go change Them and apologized insincerely. Not very good service for a "Resort" hotel. But housekeeping did come and change them 15 minutes later while they both talked to each other in Chinese the whole time. Our toilet also wouldn't flush and kept clogging. All in all, our stay wasn't very good based on the customer service we received, definitely not worth 159$.. Read more

Genuine Hotels.com guest review

I left an expensive item in the bathroom, I realized it when I returned home that evening. I called right away and was told to call in the morning when the housekepping supervisor returns. I spoke with them first thing in the morning and stated they would check on it for me. They called back and stated nothing was found. THe itiem was a large 32 oz […] bottle that was heavy, no way it could have just disappeared in less than 24 hours. Then they called back and stated the houskeeper threw it away. They stated they would get back to me later that day aafter the talk about what happened. Still have not heard form them and now it is Wed, the last time I spoek to them was early afternoon on Monday. I am disappointed with the custmer service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Never before have I ever experienced dirty blood stained sheets in a hotel room. My husband and I were celebrating our one year anniversary and pulling back covers and finding dirty sheets were astonishing. The situation was taken care of but that was a huge turn off. The breakfast at restaurant was not too good. Thank God we have vouchers. But the […] staff overall was very friendly but we probably would not stay there again. Read more

Genuine Hotels.com guest review

the hotel itself was nice. the rates are very reasonable. the location is secluded but within range of all attractions. the rooms are not kept up. I found a urine stain in the sheets. housekeeping brought us sheets within 5 minutes of calling for assistance. room was very dusty and carpet had obviously not been vacuumed. we reserved a room with ample […] time before arriving. I think having a clean room shouldn't be such a unreasonable thing to ask for. Read more

Genuine Hotels.com guest review

Hotel is nice but unless you're going to Sea World its not convenient.

Genuine Hotels.com guest review

The room did not have a dvd player and the balcony had ash and cigarette butts from a previous stay. The sheets on the pull out sofa bed had not been replaced. It took a little over 20 minutes for room service to bring a low quality hot chocolate and two bottled beers. I expected more from a prestigious hotel, especially from booking a suite. I woke […] to the sound of what i believe was a lawn mower outside. It was a decent but not satisfying stay. Read more

Genuine Hotels.com guest review

The hotel staff was great. My only complaint - thought the rooms should have been cleaner.

Genuine Hotels.com guest review

We arrived on a Saturday early although no rooms were available until right at check-in time. The hotel looks just like the pictures on-line and the staff was somewhat friendly. The air conditioner in the lobby as well as the hallways must have been on the fritz as it was hot everywhere except the room, thank goodness. The pool was nice although I wonder […] why the bar was closed? Otherwise it was an okay stay and the free shuttle to Sea World helped make it more worthwhile. Read more

Genuine Hotels.com guest review

Hotel is nice and basically across the street from Seaworld, which was why we picked the hotel. The shuttle that takes you to and from Seaworld was very convenient. The room was big enough for me, my wife and 2 daughters. The bed looked clean as well as the bathroom but the carpets were filthy inside as well as outside the room. Carpets in the lobby, […] hallway and in the room look like they haven't been cleaned in a long while. The carpet wasn't even vacuumed after the first night we were there, which I thought would for sure happen. Read more

Genuine Hotels.com guest review

Staff was very friendly, room not so clean. We found popcorn on floor, old coffee bag in coffee maker, and coffee maker didn't work. No water in rooms or in vending machines on our floor, nor the floor above or below. My kids 2 and 4 aren't usually allowed to have coke but that was the only thing my husband found and it took them for ever to fall asleep. […] At about 2 am the fire alarm went off LOUD and scared us half to death! It was a electrical short they said, and urged us to go back to sleep, but who could sleep with that lout sound and two babies screaming and shaking with fear. Dumb alarm went off two other times lasting from 5 to 7 min each time and every-time my kids were terrified. When we complained they offered us free breakfast but we declined. We had their breakfast the morning before and it was terrible and the service was too, I had to hunt down our waiter. Never going back there again! Read more

Genuine Expedia guest review

The hotel is nice, but the cleanliness and upkeep is lacking. My main concern was the mold around the pool waterfalls which tells me there were not enough chemicals in the water. The lap pool was green. The hand rail by the pool stairs was about to fall off. Just not what we expected out of a Hilton. Staff was friendly and room service was good. Rooms […] were not made up or cleaned on a daily basis. I kept having to set our trash in the hall to be picked up. My 10-month old would have black feet and knees after crawling for a short time on the room floor. We were there for 5 nights, so it was impossible to keep him off he floor. Hotel is comfortable but needs to be looked after better. Read more

Genuine Expedia guest review

I stay in hotels 150ish nights a year for business. I took the family down to Seaworld for 4 days and thought I'd use some of the points I collected from my business. I stay at Hilton's often as they offer upscale stay for good prices. This Hilton is NOT average. Overall very dirty. The pool was so bad that you could see the bottom...it's 5 feet deep!! […] Big disappointment for my kids as we wouldn't let them back in. Room was comfy but the sheets on the pull of couch were stinky and stained, the glasses we used the first day were wiped with an old rag or something and didn't remove the wine we had the night before. There is a Hyatt next door, almost double the price, but after we went to see that property, we can see why. DO NOT STAY HERE!!! Read more

Genuine Hotels.com guest review

The housekeeping was below average, pool was very dirty all 3 days we visited. The hotel overall was clean but very hot, they need to check the HVAC in the halls. For kids it is very enjoyable, especially the nightly movie outside. The rooms do not have refrigerators - so if you need one it is $15 a day. You can get one put in your room for medical […] reasons. Overall I was disappointed. Read more

Genuine Expedia guest review

I expected better customer service. Room service was terrible. I was given a room with a portable ac that took over 2 hrs to cool the room down. For the price, I expected better service. The staff was not overly friendly.

Genuine Hotels.com guest review

This hotel is close to Sea World, which is why we chose it. But the hotel front desk staff was not courteous--acting as if they were better than us. After a 8 hour drive, this is not what I want to deal with as soon as I arrive. The pool, while pretty to look at, was dirty--hairballs, bandaids, and trash were plentiful in it. The room, however, was […] clean and comfortable. Read more

Genuine Hotels.com guest review

Picked this hotel because of location to SeaWorld. For that, worked great. Overall, felt pretty rundown. Called room service to place order and had to leave a message because no answer. Had to call front desk 20 minutes later because still had not heard back. They were able to get right through to room service and connect me at that point. This was […] a Monday night. AC wasn't working in the lobby for the whole visit. Worked fine in the room. Pretty unimpressed. Read more

Genuine Hotels.com guest review

This hotel is next to SeaWorld and so very convenient. However the hotel seemed understaffed, multiple service requests went unanswered, there was clothing still in the room from the previous guest, and the grounds were not well kept up. They really seemed to struggle to keep up with the summer vacation traffic which is odd as I'm sure that's why they're […] located next to SeaWorld. I also overheard other guests complaining about the A/C not working in some of the rooms and other maintainence issues. I think we'll try the Hyatt next time. Read more

Genuine Hotels.com guest review

Liked the location to Sea World and the shuttles the hotel provided. Liked the family pool area and evening smores treats and movies. Did not think the hotel (our bathroom) was as clean as it could have been. Our air conditioning went out on 7/27/12 and I left my information for the manager and have yet to hear back from him.

Genuine Hotels.com guest review

Nice room with beautiful pools and gardens. Hotel desk staff did not honor our prepaid discount reservation for king bed room upon arrival which we made one month prior to visit. They downgraded us to double bed room so they could collect more money for full paying visitors. Another visitor said the same thing happened to her. They said they were out […] of king rooms and booked, but housekeeping manager told me otherwise. Desk staff were rude. Read more

Genuine Hotels.com guest review

Have to mention how dirty the carpet in the main lobby, restaurants, and hallways was...topical, easy to vacuum stuff was present all three days I was there. hmmmm... Service in the restaurants was reasonable; the wait for mediocre food was annoying. Front desk staff needs to look up more - even if on phone or with another guest, a nod is always welcome […] when the wait is longer than five minutes. Delightful van driver, Primo, on time, friendly, funny, eager to please and to make your day a good one. Staff not very polished...would be expected in a lower priced venue, but not in this higher priced, "spa" hotel. Read more

Genuine Expedia guest review

The maitenance is not very good at this hotel. They need to delete the "Spa" from the title becuase there is nothing relaxing about this place. During the summer it's filled with families and little kids going to Seaworld so they are too busy to fix any problems in the hotel. My room had a backed up toilet when I checked into the room. That night the […] stopper in the bathroom sink broke and maintenance did not come until 10am the next morning after 3 calls to the front desk. Hair on the pillow and missing pieces of ceiling tile in the closet. Don't expect alot of luxury here. Read more

Genuine Hotels.com guest review

The AC couldnt maintain a consistent temperature in the room resulting in a muggy and hot and then cold and clamy environment that wasnt the best for sleeping. The pools were lovely and the shuttle to SeaWorld was very convenient, timely and with a very nice driver.

Genuine Expedia guest review

The overall comfort of the hotel was fine. However, I booked over a week in advance. Specifically paid for a room with two Queen beds. Paid for in advance, not just reserve. They gave away my room and "upgraded" me to a suite with a King and a sofa bed. The sofa bed was not comfortable and that was why we avoided those in the first place. I'm not sure […] if this is common practice with all hotels, but it is unsatisfactory. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

So we were sold a king suite from Hotels.com that we had to prepay for. But when we got there they were sold out of them. Surprise, surprise. I was a little disappointed to say the least. The hotel did however offer a 20% discount on our stay, breakfast vouchers and free s'more kits for the fire the first evening. So, I will say the service was really […] good. The property however could use some updating. The carpet throughout the hotel was pretty nasty. The carpet in the room was even worse. It may be a little thing, but it makes you question the overall quality of the place. If you're going for sea world, you can't get any closer. It’s literally right across the highway. The hotel provides shuttle service to and from so it's great. In the evenings they light the fire pits (there are several) for you to make s'mores and play a kid's movie outside. This for me was one of the highlights of the trip. Our 4 year old was in heaven. We all sat outside, he with his s'mores and the wife and I with a glass of wine. The pool is decent, nothing to write home about but was certainly good enough for our son. Bottom line, if you want a good deal at a place that is a little below par with respect to appearance, but great on service and location this is your spot. If you are looking for a nicer place but still conveniently located to Sea World, then go to the Hyatt Hill Country. Read more

Genuine Hotels.com guest review

We paid for three nights but only stayed two. It rained Tuesday and Wednesday was flooded in most parts of San Antonio. We were not allowed a refund for the day not used. We most likely will not use hotels.com again.

Genuine Hotels.com guest review

Close to sea world, pool water dirty. Beds were made every day But the extras ( coffee) wad not restocked. Over all nice stay

Genuine Expedia guest review

The room was very nice, the staff were extremely friendly and the ameneties were wonderful. However, I was expecting to stay on-site for most of the trip. With only one resturant, the was practically impossible. Such being the case, I expected a guide of local area eateries. Instead, they provided a guide to the City. Yes, this was nice, but not practical […] for my situation. Read more

Genuine Hotels.com guest review

Ths was not always a Hilton so I want impressed with the lay out. We didn't have a mini bar in the room so we could store milk for our daughter. The lobby and hall ways had a funky smell.

Genuine Expedia guest review

Room was not clean, carpet, shower wall and floor, and bathroom floor needed scrubing, Staying in the Hilton i did not realized i would have encounter this issue, play ground area not big enough. Movie and Fire was great

Genuine Hotels.com guest review

Pros: We had a good time at this hotel. Pool area is great and the kids really enjoyed the smores and kid movies at the pool area. Cons: It did seem to be very hot in the hall ways and elevator area. Also the fire alarm went off at 2am and then 2 nights later at 11:30pm.

Genuine Expedia guest review

The check in process was lengthy and the customer service from all but one employee was lacking... teetering on blatantly rude. Michelle at the front desk was the only hospitable employee who was actually working. Room was clean, towels were delivered promptly after the call down, room service dinner was appetizing and hot. Nothing on breakfast room […] service menu geared toward children, however. A breaker blew while we were there, and while it was not their direct fault, if we'd received better customer service during our stay, it wouldn't have been such a downfall. After an irate phone conversation upon returning home, the manager apologized and somewhat remedied the situation. May or may not stay again, but the service from Clarice the manager and Michelle at the front desk would play a large part if we did. Read more

Genuine Hotels.com guest review

Well first off the motel itself doesnt look as nice as the picture on the website, the pool is small there is no complimentary breakfast or wifi internet in the room. The shower leaked into the bedroom so the carpet stayed wet also our shower head wasnt working the bathroom didnt have a pleasant odor either. Our mini fridge wasnt working so the staff […] left it in its place and brought another one and sat it smack down in the center of the room!! Over all i give it a 3 out of 5 i would rather have stayed else where. Read more

Genuine Hotels.com guest review

Carpets were very dirty. Food left in the hallways. Pool was dirty

Genuine Expedia guest review

Was pretty upset to find out i had booked the 'Hilton hill country' when i meant to book the 'Hyatt hill country' ugh!! The hotel was fine, the food was ok, they over charged us for room service but quickly fixed it and delivered the xifference to our room. They seemed clueless when we had questions avout Sea World...which is only a mile away....

Genuine Hotels.com guest review

I don't usually put too much into the reviews, but I should have this time. We arrived before the 3:00 check-in time and waited, and waited, and waited. Our room was not available to us until almost an hour after the regular check-in time. It was only made available to us after some complaining to the front desk. Patricia (at the front desk) did her […] best, but we were contiually told that housekeeping had not released the room yet, and the front desk mgr. did not once come out to address this. John (bellhop) did a good job, but overall the hotel has a lack of customer service to it. We would not choose this hotel again in the nea future. The one main positive is it's proximity to Seaworld, which can't be beat. Read more

Genuine Hotels.com guest review

Overall, the hotel was a hotel, nothing special. I read in some reviews that there was a strange odor. I did not notice this in the room itself, but I did notice it in the hallways. We had issues with the fire alarm malfunctioning and going off around 10 pm or so. The pool was relatively small and had too much chlorine. The staff was quite friendly […] and helpful. The hotel offers a complimentary shuttle service to Seaworld which was very convenient. I would recommending using the larger shuttle in the evening, as many people tend to stay until closing. we ended up with a large group trying to return in a small van, which required 3-4 trips. For the price of the room, a reasonable place to stay, although there are others nearby that are much nicer and others that are cheaper. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were very impressed with the King Size bedroom, but it lacked a microwave. As for issues, we had a few. House keeping must not clean up the balconies, because we had empty beer cans on ours when we checked in, and the room below us had a dead bird on their balcony. The hotel shuttle to/from Sea World did not always follow the schedule. We sat at […] Sea World an extra 45 minutes when the shuttle should have been there already. Also, after a long day at Sea World, we return to our room, but housekeeping had not been to our room to replace the towels & sheets, and had not taken out the trash. Final concern was people drinking in the swimming pool. Besides the possibility of spilling it in the pool and the alcoholic beverages being consumed around kids swimming in the pool, it clearly stated in the pool rules (posted on the wall by the pool) that no drinking or eating was permitted in the pool. The hotel staff did not enforce it, nor saw any issue with it. Read more

Genuine Expedia guest review

We arrived late, around 9-PM. The lobby was full of people trying to get to their rooms, children running crazy everywhere. A dog walked by and did his business on the floor in front of me. There were empty food trays on the floor outside several rooms. The AC was broken in parts of the hotel when we arrived but it was repaired by morning. The room […] was clean, large and quite. Overall the place was nice and it was very close to Sea World. Read more

Genuine Hotels.com guest review

It was great for location and shuttle service to Sea World, but was disappointed with breakfast and outdoor pool area. The breakfast buffet was $14 and equivalent to what most motels give for free. The outdoor pool area had trash on the ground and the pool water didn't seem very clean. The room was clean.

Genuine Hotels.com guest review

Facilities are nice enough but not as nice as they look on the website. Very kid and pet friendly. Out of the hustle and bustle of the city. Restaurant is ok but we preferred to take a short drive to restaurants. Breakfast buffet is not worth the money. It is very easy to get around so driving was not a problem.

Genuine Hotels.com guest review