The Westin Riverwalk, San Antonio

Very enjoyable stay. It was a quick one nighter for us, but we had a nice dinner on the Riverwalk just a short walk from the hotel. Room was clean, comfortable and the AC worked well. We used their "service express" twice for blankets and a toothbrush. Both arrived quickly and there was no charge. Would rather of not had to pay the $38 for valet, but […] I guess in a confined downtown setting, it's necessary. Read more

Genuine Hotels.com guest review

clean, safe, very pleasant service

Genuine Hotels.com guest review

The premium riverside balcony was literally 1ft wide. Other premium riverside balconies were 3 or 4 ft and you could actually stand on them. We arrived at 6:30pm on Friday for the weekend and noticed this immediately. When we asked the front desk to switch our room she acted like she didn't know what we were talking about. First she tried to convince […] me that those were upgraded rooms. After some additional poking and prodding she finally admitted they were the same room prices but wouldn't switch us. I'm pretty confident that if I complained further we could have been moved but I didn't feel like messing with it. The bar tender in the awesome restaurant downstairs had a bad attitude. The bar wasn't even that busy and she didn't even acknowledge me both times I went for about 20 minutes. Read more

Genuine Hotels.com guest review

We stayed here one night. The hotel seemed to be completely booked. We were made to wait a long while to check-in, be seated at the restaurant, be waited on and then again during check-out. I am accustom to waiting 5 min or so but we were in excess of that everywhere. This hotel needs more staff. Next door, our friends were staying at the Hotel Contessa […] and they didn't experience any of these issues although they were fully booked as well. Stay someplace else! Read more

Genuine Hotels.com guest review

I had booked this hotel online, when I arrived to the hotel they had no rooms ready for me. A guy then came up beside me and said "I am in need of a hotel room." the woman said ok we have a room on the 12 floor available right now we can get you in and off he went while I waited 45 minuts for a room to become available. I then got into my room and the […] remote was broken so I called it in and the guy said "I dont know if we have any working remot left ima check and get back with yuh" he then hungup and a few hours later I received the remote. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed our stay. The room was very clean, comfortable, and the entire hotel was a great place for a romantic weekend getaway. Staff was friendly and hotel was immaculate. Our only complaint was that our room was not ready until almost 5pm, which didn't really seem acceptable to me given the price, caliber, and expectation of service that we would […] expect from Westin. But overall, great hotel and great stay! We will definitely be back! Read more

Genuine Hotels.com guest review

Received bad service. Failed to provide room servoce and valet parking as expected.

Genuine Expedia guest review

David our Concierge made us the most romantic reservations for dinner over the river walk. The service was fantastic at Acenar, the food was a surprise also, Mexican food with a twist. All we did was inform David it was our 26th anniversary and he had them roll out the red carpet for us. The restaurant staff greeted us with "Happy Anniversary!" and […] seated us at a romantic corner table with a River Walk view. There was even a traveling Mariachi band that sang and played a few tunes for us! And when we returned from dinner we had a special anniversary tray waiting for us when we got back to our room. David is a true gentleman and an expert at making people feel like royalty. Real customer service is not dead, it just all moved to the staff of the Westin River Walk. Read more

Genuine Hotels.com guest review

Great hotel and just far enough away from the activities to get some sleep.

Genuine Expedia guest review

Beautiful hotel! Wonderful view! Nice price!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our first visit and we found all the staff from check-in to out waiter at dinner extremely helpful and very accomodating. It was our 10th Wedding Anniversary and we were not planning on having dinner in, but circumstances changed and we dined in. Our food was excellent and our waiter, Raul, was absolutely wonderful and made our evening one to reme […] mber. Read more

Genuine Expedia guest review

The Westin Riverwalk is a fantastic vacation spot. It might be getting a little old but it's still the best on the river. We stay ther every year at the same time ant it's someting to look forward to. Se you next year!!!!

Genuine Hotels.com guest review

My mom & I stayed at the Westin San Antonio and loved it! The location is great on the river walk. The hotel room was clean and all the staff we interacted with we're pleasant and helpful. Would stay again.

Genuine Hotels.com guest review

We have stayed at the Westin San Antonio several times before. We think it has declined noticably! It was a great hotel in the past, now only good,at least for the money..no turn down service, no ice in the room every late afternoon, no shoe shine, no paper delivery ( you have to ask for a Journal). Can you imagine they ask $1 for a bottle of water? […] I guess the huge tourist trade don't know the difference, so awe them with a beautiful lobby and do away with the extra refinements. Too bad Read more

Genuine Expedia guest review

I have happily stayed with Westin before but was disappointed in this stay with them. When we arrived we were bombarded by several valets that rushed us through emptying out our car. We weren't even sure we had everything. We were assigned a room on the LOUD "traffic" side of the hotel instead of the Riverwalk side. The hotel was not full so I don't […] understand why they wouldn't give their guests the best experience ever. The "heavenly" beds were hard. (This was the main reason I chose this hotel - I loved the heavenly beds in other hotels). The temperature outside at night was in the 30's but the room only got up to 70 because the unit installed only worked on the "low" setting. We had someone check on this and it was installed this way so we were cold most of the time. We had a buffet breakfast that cost us $34 each. The cost was rather extravagant for a buffet but it was Christmas morning so there wasn't very many places to eat plus it is hard to get employees to work. I have loved Westin before but was totally disappointed in this stay. Read more

Genuine Hotels.com guest review

I normally do not do fancy, but for the honeymoon, it was a nice change of pace. The room either had what we needed or they would bring it to us, with the exception of a microwave, but we were not reheating food this trip. The view over the riverwalk was very nice, and even was over the pool and outside dining area. Location was perfect for what we […] wanted to do that weekend, with the riverwalk right there as well as all the shops. I definately reccomend going on a boat tour while staying here. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed our stay. The staff was very nice and friendly. We would recommend it to our friends

Genuine Hotels.com guest review

There was mold in the shower and the AC did not work very well the first night. The service was exceptional.

Genuine Expedia guest review

The sink was stopped up and the shower heads are poor. The heat and air does not work well. Find out at check out the the parking for the car was $ 32.00 per night.

Genuine Expedia guest review

Hotel is very nice. The hotel is on the riverwalk but is a good walk from the main attractions on the river walk.

Genuine Expedia guest review

I have read reviews that complained about the small balcony. Although small it is perfect for two to see the lights and view. It was perfect! It's not like you will need to sit outside for hours. It serves the purpose for a couple who enjoy each others company and view. I see now people just like to complain. It's was beautiful and I would highly recommend […] this place for a couple weekend getaway! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Every encounter we had with the staff was very nice. I believe the hotel was a little under staffed. There was a wait for any service - restaurant (2 meals), room service, the bar. Most pleasant person was someone that I didn't meet - talked to him on the phone !!

Genuine Expedia guest review

Very elegant and everyone was very friendly and attentive!:) Really enjoyed our stay!:) Can't wait to come again!:)

Genuine Expedia guest review

Cigarette butts on our room balcony. Bathroom sink draining ever so slowly. Room decor a bit dated and room not spotlessly clean w/c is a disappointment for a hotel of this rating.No free wifi. Valet parking expensive @ 30 + tax a night.Beautiful lobby and hotel situated in a quieter part of the Riverwalk. About a 5 min walk to river walk restos and […] San Fernando Cathedral and 10 min to the Alamo. Easy check in and out. Despite the setbacks will consider staying here again Read more

Genuine Expedia guest review

The hotel was fabulous. We loved the decor and lovely setting. Our complaint was no attendant at pool bar and no hot tub. The menu Was priced high as well so we ate out. Otherwise the facility was clean and well maintained. We had a great stay.

Genuine Expedia guest review

entire staff was most pleasant and helpful. The room/bed - superb. Quality bathroom. Excellent restanrant.

Genuine Expedia guest review

Wonderful, loved the fact that the pool was open early and stayed open late.

Genuine Hotels.com guest review

wonderful stay great value

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great locations, food and service. Will come back again!

Genuine Expedia guest review

We were awakened at 3am by extremely offensive neighbors that will prevent me from coming back to this hotel. You would hope the cliental would be classy at a Westin and, while the staff was very nice, it was disappointing for this to happen. I feel like I was staying at an "hourly" hotel because of the activities of the other guests.

Genuine Expedia guest review

Great location and value

Genuine Hotels.com guest review

It was a wonderful stay! The room was very clean and very spacious and the bed was so comfortable. Ordered room service and it was very quick and quite delicious. The only issue I had was that wifi at this hotel costs money and to park overnight is around 20 to self park or 30 to valet park. Other than that it was great!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great place to stay at. So comfortable, it was just like being at home, plus the restaurant food was great with a beautiful view of the riverwalk.

Genuine Expedia guest review

Our recent stay at the Westin Riverwalk was very enjoyable. The rooms were extremely nice and very clean. The staff was exceptional. We will stay there again.

Genuine Expedia guest review

beautiful hotel, perfect location to the Riverwalk, Alamo, Rivercenter Mall. Great Jazz band on Friday evening in the lobby. Best Sangria's I have ever had.

Genuine Hotels.com guest review

The hotel is in pretty good shape overall. It is centrally located on the downtown area very close to la Villita and on the River walk. Great place to stay.

Genuine Hotels.com guest review

Great stay! We love the room it was clean and very comfortable also the staff ware very nice

Genuine Expedia guest review

awesome. The staff was superb.

Genuine Hotels.com guest review

Great stay. We were booked into another River Walk property for a series of meetings, and we moved over to the Westin after one night there. There is no comparison between Westin and thier competitors. Westin never lets me down.

Genuine Expedia guest review

The staff was very friendly and helpful. Room service food was excellent and has a great taste to it. Will be staying at the Westin again on my next trip.

Genuine Hotels.com guest review

The room furniture was not that expected of a higher end hotel. Room carpeting was worn. Our friends' floor ice machine did not work even two days after the hotel was told about it. The check-in desk was understaffed. On a positive note, the concierge was very helpful and the availability of the outdoor verandas was nice as was the lobby in general. […] The hotel bar is very stingy with liquor using the tiniest jigger I have ever seen! Read more

Genuine Expedia guest review

I am an uncompensated Westin fan, I have no personal or commercial interest in the company but try to stay there whenever I can. They are always well situated, clean, quiet, comfortable, and a peaceful getaway, often with a spa/pool. This was no exception. I enjoyed my stay tremendously and think they are doing everything right. It is difficult to orient […] oneself in San Antonio because of RiverWalk; this is on RiverWalk right downtown. Read more

Genuine Expedia guest review

Cleanliness and service was excellent! Location right on the riverwalk was awesome. Just a very nice experience all around!

Genuine Expedia guest review