Comfort Inn and Suites Near Medical Center - IH10 West

First off the front staff(Rosemary) was the ONLY thing good about this hotel! She was very helpful and so nice. I can't say enough about her. Other than that I would NOT recommend this hotel. .The vending machine didn't work, however the ice machine did .So I went back out to get my belongings out of my vehicle and seen a couple of guys just kinda of […] standing at the stairs/door to get back in the hotel. Once returning from my vehicle to go back to my room a couple of more guys (gangster looking) showed up. By this time I was very frighten what could come of this.I returned to my room and called the front desk and was told a security would escort them off the property. The following night my second evening there was just so horrible... I get in my room to find that the housekeeping had taken my pillow that I had brought from my home. I went down to the front desk to let them know what had happen and she had told me no big deal it would be found that they have several pillows that the housekeepers put in trash bags until the owner of them claims them and she would look for mine.Which was NEVER found! As I go back out to my vehicle to get a couple of items for night fall the same guys that was just hanging out the night before was back as if they was around selling drugs or looking up to no good. . Neverless the 2 days I stayed there I only got total of 4 hours of sleep. I would not recommend this hotel.. Read more

Genuine Hotels.com guest review

The hotel was located near the area that I wanted to be in. The hot breakfast bar was superb. The staff wasn't very courteous. Once I checked in to my room about 20 minutes later, someone else was given a key to my room and was checked into the same ro that I was given. A strange man walked into my room with his family. No apology was given by the staff. […] My toilet broke on day 2 of my stay and I was told by the front desk staff to come and get a plunger. How rude!!! I asked if I was going to receive a discount for being the plumber. I was told no. Long story short after I asked to speak to management, someone came up and hour later to fix the toilet. Again, no apology given. I will not recommend this hotel to anyone. Poor customer service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The first room they gave me smelled bad, and had no internet connection. The next room smelled just as bad. The night staff is a teenage boy that has his other gang members around, and talk crap all night, but other than that, it was a good hotel.

Genuine Expedia guest review

We stayed here for two nights because we were in town for a school function. We love Comfort Suites and never have any problems. This one is just OK. Its not clean, and the rooms are musty. The staff was nice, but I don't think we'll be staying here again.

Genuine Hotels.com guest review

Based on a 4.3 rating, this hotel has been overrated by many! The hotel is below average in all areas in my opinion. Many things seemed dirty! The pool area was dirty, the room had old gum stuck to floor and the carpets had dirty spots everywhere! If you need the room for older kids, you may want to look elsewhere. The room seemed like a regular hotel […] room converted to a suite. There was no room between the far bed and window unit. The breakfast was just ok. Nothing to rave about at all and for the price, I know I could have gotten more for my $ elsewhere. Read more

Genuine Hotels.com guest review

I booked this hotel based on the reviews I read and it was a frustration... the staff is terrible (the lady at front desk was always off or sited in her desk almost sleeping), absolutely not friendly. The breakfast is regular. The location is not quite good and the hotel is very old with rooms that receive a lot of nise from the exterior. I definitively […] won`t return. Read more

Genuine Hotels.com guest review

A/C was not very good, humid all the time. Surrounding neighborhood not ideal for runners. Busy roads or areas that felt less than safe.

Genuine Hotels.com guest review

The staff were great but I had asked for a nonsmoking room and it was permiated with a smoke smell. Also, the hotel lobby and pool area had a terrible smell to them. Not quite sure what it was.

Genuine Expedia guest review

Booked this hotel in a hurry due to a medical emergency in family based on the name of the hotel. Once arriving at the hotel, the location was further than anticipated. If you need a convienient hotel close to the Medical Center, do NOT book this hotel. Also, the neighborhood surrounding the hotel has degraded over the years and is not as nice and safe […] as remembered. We will not stay at this hotel again, and feel that this was a total waste of the free night reward that was used to book the hotel. Read more

Genuine Hotels.com guest review

I discovered a used syringe under the matress of my room! Had I not had that issue it would have been an O.K. stay.

Genuine Expedia guest review

Everything fine at checkin. Room smelled a little musty so I just turned on the A/C. When it didn't go away I left a note with housekeeping. The next day, same thing, still musty but worse. I left another note. Nothing changed so I go to the front desk. Excuse is that the housekeepers don't read English!!!!! Some guy looks at the A/C and leaves. An […] hour later I ask where this guy is and lady at front desk won't answer my question. She blames me for not going to the front desk in the first place. She seriously needs some training in customer service. Nobody ever did come to correct the problem and I had to sleep in a different room the last night with all my stuff in the original room. All I wanted was the smell to go away!!!!! Never again for me at any Comfort Inn. Read more

Genuine Expedia guest review

Room smelled terrible - sprayed to cover smell almost made it worse. Will not return under any condition.

Genuine Hotels.com guest review