Sheraton Gunter Hotel San Antonio

not good

Genuine Hotels.com guest review

Expected more out of a supposed 4/5 star hotel. A bit over priced for the size of the room. And due to the age of the hotel, had a bit of an odor.

Genuine Expedia guest review

this was the worst room, due to the outside noise from bus traffic, that i have ever stayed in and i traveled for the last 40 years that i worked. We were on the 4th floor and the noise did not stop until about midnight and started back up at about 4am. We were in rooms 419 and 416 and they were LOUD.

Genuine Expedia guest review

Everything was fine but the black and white pictures on the wall and the low lit room made you feel like you were in a scary movie no to comforting.

Genuine Expedia guest review

I read that this hotel was noisy, so I asked the staff to please put me in a quiet room. They put me in a room with a massive air conditioning unit just outside my window. Not only did the unit make a tremendous amount of noise all night, it also completely clocked any view I had.

Genuine Hotels.com guest review

The staff was very friendly and helpful. That is about all that was great about the hotel. If this hotel would update the carpets and most importantly, the bathrooms, plus clean their hotel, then it would rate a lot higher and I would bring my whole family with me to stay there. We rented two rooms and both rooms were not clean well, especially the […] bathrooms. When we went up to check our rooms after checking in, we saw hair on the floor of the bathrooms, and mildew throughout the tubs. The sinks were not wiped clean as well. We did tell front desk and they were attentive in getting it cleaned up for us by calling it in, however, when we returned from dinner, it was still dirty. The bathroom wallpaper was old and dirty looking. The bottom of the beds were dirty too. The computer room down in the lobby was also dirty with dust. It looked like the keyboards have never been cleaned. Overall, you can have top notch staff in the front end, but if your hotel is dirty, I would never stay there. Read more

Genuine Hotels.com guest review

I stay at many hotels and I must say that the staff is very nice, but the room was very dirty. I understand that its an old hotel, but I could say its comparable to a motel 6 but triple the price.

Genuine Hotels.com guest review

We chose Gunter Hotel because it was our 25th Wedding Anniversary and we wanted something special. This was not the 1st time staying there. We asked for a room facing the street and we got a room over looking the a/c units. The coffee maker had to be replaced because ours was broken. We only had two towels in the room, we called for some more, but the […] next day when our room got cleaned they took the extras away. The shower head was on a hose so everytime we turned the shower on the floor would get wet, (the preasure of the water turned the hose towards the floor). The nice things were that they gave us a free breakfast for our anniv, and a free breakfast for the above items that we suffered through. We will look for another hotel next time we are in San Antonio. Read more

Genuine Hotels.com guest review

The hotel was in a nice location. The lobby and bar are great in the hotel. However, the front desk staff were not very helpful. Additionally, the remote control to the television broke twice and on the second request to get it replaced they never showed up. The Bell Captain was very helpful, but other than than, I was not impressed with the hotel. […] Over priced for what you get. Read more

Genuine Hotels.com guest review

Hotel Staff were not very nice or helpful. A/C in the room didnt work and the maids didnt clean up very well. I dont recommend staying at this hotel.

Genuine Expedia guest review

Room 530 should be closed up and abandoned forever. In a four star hotel I am not accustomed to having my one window spray-painted to obscure the ventilation system. There was no view whatsoever, and the airconditioning noise kept my family from hearing the TV. It was fairly costly, and for half the price we could have had a comfortable stay in a Motel […] 6. Otherwise, it was a nice hotel. Read more

Genuine Expedia guest review

The room was nice, but the A/C was not working in the room. So I called the front desk to get it fix and was place on hold. I call back a second time to complain about the boken A/C. I was ask several questions about the vent if it was open, If I could feel the air. I ask for a fan to make the room a bit more comfortable. Well I was told that no fan […] was avaible and that I could NOT be move to another room. I said I didnt want another romm I just wanted the room to be comfortable. I was told that dept was close for the night. After a long discussion with the manager, I was finally offered a different room and have to move at midnight. I was not please with the way this matter was handle or the responce to request. Read more

Genuine Hotels.com guest review

We had nothing but problems with this hotel. We had ants in our room, and it took several hours to rectify the situation. The bed linens were noisy and uncomfortable. The mattress sloped to the middle, and was hard. We did like the valet, and the lobby of the hotel. We will not stay here again, and will not recommend this hotel to anyone.

Genuine Hotels.com guest review

PARKING - First be aware that this hotel doesn't offer free parking to its guests. There is a daily charge for valet parking that includes in & out privileges. I can understand that because of the hotel's proximity to the Riverwalk, they are trying to curb non-guests from filling their lot. However it doesn't mean that they can't offer it at no charge […] to paying guests. (NOTE: It appears that most if not all Riverwalk hotels charge for parking.) We wound up parking ACROSS the street for a fraction of the cost, however it was a city-run lot with NO in & out privileges and only accepted cash. CHECK IN - Once we figured out the parking situation, we were checked in with no delay whatsoever. The staff was friendly and had our room available on time. ROOM - The room was small and cramped. The carpet and walls were dirty and it appeared as though housekeeping hadn't tended to it in several weeks. The room has an HDTV, however it doesn't have HD programming, and the brightness level was set VERY dark. The bed was completely uncomfortable, it was very springy and made it hard to not disturb my partner in her sleep every time I moved. The bedding and pillows appear to be made of 100% polyester which almost feels like sleeping on plastic bags, which makes for a moist/sweaty rest in a humid climate like San Antonio. The Air Conditioning worked well, but was very loud when switching on and woke us EVERY time. BATHROOM - Probably the worst part of the stay... The bathroom is incredibly small, not practical and terribly inconvenient. Our toilet, which was an industrial toilet with a pipe instead of a tank, had a broken seat and was leaking water all over the floor. The sink has NO Vanity space which means you cannot lay out your toiletries AT ALL. The shower is mounted low on the wall and would only be ideal for someone shorter than 5'5". There is a grip bar mounted right in the middle of the shower which serves as an obstacle that is constantly in the way. The water NEVER got Read more

Genuine Hotels.com guest review

We were very excited to stay at this hotel, the pics look great and the reviews are excellent but to be honest..the hotel is very old, the first thing that I notice when we opened the door was the dirty carpet and the very very very tiny bathroom also so old! Condition of the beds just ok, the pillows were the only good thing of the room... Another […] thing to take into consideration the extra dlls per day for an outside parking..more extra dlls for parking in the hotel and more more dlls with vallet parking...nice thing the bakery! Really nice cake...overall Next visit to SAn Antonio I will pick another hotel....that is for sure! Read more

Genuine Expedia guest review

Small Rooms, No Fridge, Dirty Carpets, No Room Cleaning until prompted, No Free Breakfast, $28 Parking per night. Redeeming Qualities are: Walking distance to Riverwalk, and The Alamo

Genuine Hotels.com guest review

I had a problem with my TV remote and thought it was just the batteries, so I called the front desk. Turns out the remotes in all the rooms are broken and have been that way for months. The maintenance service man came to room and explained that there was nothing he could do about it. Sometimes the remote works and sometimes it doesn't. Not a big deal […] if you don't watch TV but all I wanted to do was turn the news on in the morning while I got ready and maybe watch a little TV before I went to bed at night. The fact that the hotel knows of the problem and still doesn't fix it, doesn't bode well in my mind. I will never stay here again. Read more

Genuine Hotels.com guest review

Another couple walked in on me changing, 20 mins after I checked in. After 4 hours of customer service talks with the parent company, I was comped one night. Bathrooms filthy, tubs in horrible shape. They make you use valet parking pretty much, which was expensive enough to make me wish I hadnt rented a car. Bar doesn't open till 430 (opened late both […] weekend days I was there.) in room wireless has a week signal and is an extra arm and leg. Read more

Genuine Expedia guest review

The room was extremely small and the bathroom too. No comfortable bed. Parking was too expensive. The staff was noy nice. Hotel is close to the riverwalk that a plus.

Genuine Hotels.com guest review

see above

Genuine Hotels.com guest review

We stayed here on a busy Memorial Day weekend. This is an older hotel with a lovely lobby, guest rooms are small, beds were very comfortable, our carpet needed to be cleaned, windows were dirty (since we looked into another building this wasn't a big issue). The front desk staff was indifferent at best. I was told the hotel was aware that the new flat […] screen TVs didn't work and that most rooms had yet to receive the new remotes which would allow guests to actually watch TV. No remedy was offered. The concierge desk was well staffed with friendly, helpful individuals. Breakfast at the hotel was good and the location was excellent. Read more

Genuine Expedia guest review

This is not a 4 star hotel, more like a 2.5 star hotel. The sheets on the bed were old and piling, time for the trash. One day we ended up with no towels whatsoever, it took 2 calls and 3 hours to get some. Apparently the hotel was running low that weekend and we were not the only ones without towels. Didn't get any soap, shampoo, or bottle water replaced. […] Many of the other guests made it feel like a $19 motel. The pool is tiny, all of the lounge chairs were broke. I wouldn't go back to the Gunter even if they gave me a free stay, had a much better time at the St. Anthony before which is in the same price range. Read more

Genuine Expedia guest review

the room was too small. Bathroom too old, small, it needs to be repair urgently, and carpet smells really bad, all over the corridors and inside the room. it`s well located, in downtown. They offer you belongs to their club and after 5 nights you have to wait till next booking to get your points. its not too bad after 5 nights in.

Genuine Expedia guest review

This is by no means a four star hotel. Hotel is not that well maintained. Room wasn't clean. Bed linens smelled old. Hotel smelled musty. Bathroom was small and not well maintained - shower head was partially clogged, messy caulking and tiles, tub had lots of chips that were poorly repaired. A friend's room was in the same condition. Lots of other hotels […] in this area that I would go to before this one. Read more

Genuine Hotels.com guest review

Hotel tres moyen. Lit inconfortable. La douche et toilettes: proprete douteuse. Le parking est hors de prix : 30 usd par jour a rajouter sur le prix de la chambre. Par contre tres bonne situation geographique a deux pas de River walk et a moins de dix minutes de el alamo.

Genuine Hotels.com guest review

A pesar de que el hotel tiene el nivel de cuatro a cinco estrellas y el reconocimiento de identidad Sheraton, este hotel es viejo. El cuarto que se reservó era sumamente pequeño, tenía la alfombra sucia además de manchada, y era muy ruidoso por dar a la calle donde transitan los camiones desde las 6 de la mañana. El agua se cobra y el área de closet […] es diminuta. El baño tenía manchas amarillas en el WC y tina de baño, el tapete de la tina estaba sucio y roto y la pared donde posa la secadora tenía de cabellos pegados. El piso de la cafetería estaba sucio y pegajoso. mmmmm La verdad deja mucho que desear. Read more

Genuine Expedia guest review

Sale mas caro estacionar el carro que la misma habitacion. Deberian de incluir el estacionamiento como lo hacen todos los hoteles

Genuine Hotels.com guest review

El hotel ha sido renovado pero no esta como esperaba. El bano es muy incomodo especialmente para una mujer ya que tiene muy poco espacio para colocar nuestros accesorios. El parqueo esta en la Travis con St Marys y no lo explican cuando llame pidiendo ayuda con el parqueo la recepcionistra fue poco amable. Practicamente tienes que pagar el Valet Parking […] que es carisimo ($22.00 el dia!!) ya que el parqueo mas cercano esta a una cuadra del hotel. Lo unico bueno es que el River Walk esta a dos cuadras. Read more

Genuine Hotels.com guest review