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Location.
Located adjacent to the Grand Ole Opry, the Gaylord Opryland Resort and Convention Center in Nashville, Tenn., spans over 40 acres of running streams, cascading waterfalls, pedestrian bridges and 12 greenhouses. The hotel is adjacent to the General Jackson Showboat and across the street from the Opry Mills Mall.
Hotel Features.
Dining options include the Old Hickory Steakhouse that welcomes dinner guests, while the Cascades Restaurant specializes in seafood entrees and is open for breakfast, lunch and dinner. Libations are served in the Jack Daniel's saloon, Irish Pub, and a revolving atrium lounge. A staffed business center, event catering, complimentary high-speed Internet access and meeting space all accommodate special events and corporate functions.
This grand hotel features the European-designed Relache Spa, a 27,000-square-foot spa and fitness center that has an indoor/outdoor pool and 12 private treatment rooms, with unique services such as golf pedicures, mother-to-be massages, sunless tanning and salon extras designed just for children. Flatboats are provided for guests to float through the Delta gardens or listen poolside to DJs at the on-site radio station. The concierge desk books restaurant reservations and obtains show tickets. Airport shuttle (surcharge) is available at scheduled times.
This hotel is smoke-free.
Guestrooms.
This hotel features 2,881 guestrooms with southern-style decor and marble vanities. Guestrooms include high-speed Internet service, desks, video game consoles and cable television. Designer toiletries are provided. Rooms are equipped with coffeemakers. Guestrooms are all nonsmoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - Third Party Certified
This property participates in California Green Lodging Program, a third-party certification program that has been independently certified. Third-party certification measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. An objective assessment of a company's sustainable tourism practices has been performed at this property by an auditor who is independent of the third-party certification program.
Old Hickory Steakhouse - Located inside a replica of a traditional mansion, this restaurant serves naturally aged, grain-fed Angus beef. Menu selections include premium steaks such as filet mignon, New York strip, and Porterhouse. Dinner only, afternoon tea Thursdays through Sundays.
Cascades Restaurant - Located in the Cascades garden, this restaurant specializes in fresh seafood selections, including Australian lobster tails and tiger shrimp. Wasabi's Sushi Bar is housed within the restaurant. Diners are surrounded by plants, trees, and waterfalls. All meals served.
Rachel's Buffet Restaurant - A more casual destination for diners, this restaurant features a breakfast buffet and lunchtime deli station. A dinner buffet includes meats, salads, pastas, and desserts.
Findley's Irish Pub - Findley's serves authentic Irish entrées such as Beef and Guinness Pie, and Fish and Chips. Live acoustic Celtic music begins most nights at 8 PM.
Rusty's Sports Bar & Grill - Several TV monitors, including a large video screen, broadcast sports events and other programming. The menu includes appetizers, salads, and sandwiches. Open from late morning until late evening.
Cascades Terrace Lounge - Surrounded by plants, flowers, and the waterfalls in the Cascades atrium, this revolving lounge makes one complete circle every hour. Open from late morning until late evening (closed Sundays).
Jack Daniel's Saloon - Featuring a decor of hardwoods, barrels, and Jack Daniel's memorabilia, this saloon serves drinks and snacks. Entertainment most nights. Open from early evening until after midnight.
The Delta Lounge - Located on the Delta Island, amid a fountain and 100-foot waterfalls, this lounge features live entertainment and dancing most evenings. Open from early evening until after midnight.
Delta Island Food Court - Housing Ben & Jerry's, Corky's Barbecue, Java Coast, and other quick-snack outlets.
Room Service - Available 24 hours.
Leisure activities at this Nashville resort include floating through the indoor Delta gardens on a flatboat, splashing in two outdoor pools, or watching DJs in action at the on-site radio station.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Poor service"
Poor service. Did not honor the room type reservation made through hotels.com. will never stay again.Genuine Hotels.com guest review
Very disapointed about the hidden cost of parking 20 a day and resort fee 18 dollars for 2 hot waters and a wifi that didnt work very well.had to walk long ways from car to room.Genuine Hotels.com guest review
The room was nice enough however, the room has only two small bars of soap,when the room was cleaned the next day the did not leave any more soap. This really bothered me considering the price of the room. The service at every resturaunt in the hotel was terrible. The food was way over priced and was very poor in quality. I will not ever stay there […] again nor would I recommend it to anyone. Read moreGenuine Hotels.com guest review
"Availability"
This was my second stay at Opryland resort in 4 months. On both occasions the room I booked was not available. The first time we were given complimentary dinner vouchers. On the recent stay, the booked room was not available, and they gave me a handcap room. Unacceptable for the visit. They eventually gave me a room that was not the booked room. Although […] it turned out to be a nice room, it was not what was booked. Needless to say, I will find a less expensive place to stay in Nashville area the next time I go there. Read moreGenuine Hotels.com guest review
"Over-rated!.."
Though this hotel was beautiful, I would not recommend it to any first-time visitor to Nashville. It's too far from downtown area and the hotel directory maps were a bit confusing and not very helpful. We didn't like getting lost just trying to get to various places within the resort. Also, we wished they had informed us that the indoor pool was closed […] for renovation, instead of discovering it for ourselves after walking the long hallways and corridors. Just not worth the money. Read moreGenuine Hotels.com guest review
"A Fiasco from the Get-Go"
Everything about this was unacceptable. From other people trying to access my room (it was double-booked) while I was in it, from being told that my room is "vacant" and waiting 10 minutes for the concierge to deign to speak to me. Add to that the billing issues and fact that this hotel doesn't tell you upfront that they HAVE NO reservation desk & I […] can GUARANTEE I'll never stay here again. Read moreGenuine Hotels.com guest review
I will never book by 3rd party again. When we arrived we were told due to full occupancy we would not get the room we paid for. We were 4 adults and they wanted to give us a room with a sofa bed. They had to bring in two uncomfortable rollaways and certainly not comfortable. Towels for 2 and a 1/2 roll of toilet paper. No pillows. Many calls to front […] desk. Certainly not up to Marriott standards I am a Marriott Elite member and I honestly wonder if I hadn't showed them my card if we would have even gotten a room. Read moreGenuine Hotels.com guest review
"Beware!"
Our stay at the resort was not at all what we expected. First, they were WAY too overpriced. I understand that it takes a lot to run the place but come on. Resort fee, parking fee, so on and so on. The rooms were just like any Holiday Inn you would go to. Nothing special. Also, the hotel does not allow food delivery so expect .21% service charge on […] room service. That's not including taxes and WAY overpriced food. On the plus side, the staff was very courteous. The plants and fountains are beautiful. But, you can see all of that without being a guest. My advice would be to stay across the street at the Inn at Opryland. Way cheaper and you can walk to the resort from there. I hope this helps someone to not make the mistake we made. Read moreGenuine Hotels.com guest review
"Not impressed for the price"
I was not impressed at all for the price. There were no hairdryers or coffe pots in the room. They do not put your floor number on your key and do not tell you that at the time of check-in. The prices of everything in the resort was extremely high. There was waiting in line for everything from check-in to just asking a question.Genuine Hotels.com guest review
"decent hotel as long as they have a room for you"
This was our first stay at the Opryland Hotel. We booked our 2 night stay over a month in advance, and paid in full with Hotels.com. After arriving in Nashville and having dinner downtown, we made it to the hotel around 10:30 pm. The line to get near the entrance was probably over 50 cars deep, and 5 lanes wide. Once inside there were 50 or more guest […] trying to check in with only 3 hotel personel working. After waiting in line close to an hour I was told they did not have a room available. They had to send me as well as 50 other guests to other area hotels. I was informed that even though I had a paid reservation that their rooms are first come first serve. There were several elevators throughout the main buildings that were out of order, and most guest service employees seemed very confused with hotel operations. We were extremely disappointed with such an upscale, high dollar hotel. Read moreGenuine Hotels.com guest review
"overpriced"
Beautiful hotel but way over priced. Valet service was a joke. What was supposed to be 15-20 minute wait after calling for your car was actually well over an hour. The food was subpar for the price you pay. We will not be staying again.Genuine Hotels.com guest review
"Disappointed"
The resort hotel caters solely to the business traveler with an expense account. The restaurants are overpriced and if you travel don't plan on being there on a Sunday. The rooms aren't cleaned until late in the day. The pool towels were piled high and there was no one insight. Would recommend a Monday-Saturday visit.Genuine Expedia guest review
"never again!"
let's see. first of all nothing was said on my reservation at all about $20 to park. we get to the room and immediately smell smoke in the hallway and also in the room. i figured someone down the hall was smoking and it would go away. we are then greeted by toenails, rose petals and a couple of pills in the floor. very nice clean job! the room was as […] plain as a motel 6, way overpriced. there is not a single place to place luggage for opening and it took us 3 days to find the coffee maker. the next morning we were awakened by the reek of smoke coming in the vents. we asked to be moved and they finally unwillingly but refused to upgrade. then to top it off, the entire wing had no elavators on saturday night. when i asked at the front desk where are the stairs we were told that we were not allowed to use them. it took us a 20 minute walk to get to our room as we had to go all the way to the other end of the hotel to start. oh and yes, it was crammed with camoflouged conventioneers. never again!!! plenty of nearby hotels that are much nicer and much less expensive Read moreGenuine Hotels.com guest review
"Not worth the money"
Valet parking was very slow and confusing. Service was just OK. Room heating and air, cold one minute, hot the next. Grounds where very nice and well kept. Overall, the room is overpriced, the valet parking was slow and overpriced. Room was large and AC didnt work properlyGenuine Hotels.com guest review
"Save your money!!!"
This is a very over priced hotel to start with, then they tack on another $35 a day, $15 resort fee mandatory used or not and $20 for parking. Most hotels include these cost in the room rate. My suggestion is book a room at a near by hotel for half the price, pay the $20 parking fee at the Orpyland and have access to all the gardens and resturants for […] the day and evening. Also my wife wanted a soft drink, I tried venting machines on five floors and did not find one that would work. The venting machine on my floor was empty the two days of our stay. Read moreGenuine Expedia guest review
"Hidden charges"
we had to pay for parking which was not in the advertised price.Genuine Expedia guest review
It took 35-40 minutes to check in using valet parking. Having only four stalls in the main entrance ladies restroom is ridiculous. I called ahead for valet parking to have our car ready. After being asked by four attendants what our number was, an attendant approached us and told us our car must be in front of the hotel because thaey colud not find […] it, It appeared shortly threreafter. We were told the check-in valet did not put the parking space number on the ticket. Total wait time 40-45 minutes! Read moreGenuine Hotels.com guest review
"Might go back to visit, but not to stay overnight."
The hotel itself was beautiful. A bit difficult to get to, but the Christmas decorations were spectacular. Here's my problem with it. My husband and I stayed the night for our 14th wedding anniversary, thinking "well the Opryland Hotel would be awesome!" Not so... Everything and I mean EVERYTHING was sooooo expensive. Not just the room, but food etc... […] My husband got up in the morning to go get coffee. $8 for 2 cups. There are no complimentary ANYTHINGS at this hotel except maybe a little bottle of shampoo, but who knows we probably got charged for that too. The worst part was the room. All night there was a constant extremely loud noise. We think it was the elevators. We were unable to sleep much at all. It was a loud whining robotic sounding noise (that's the best way I can describe it). We will not be going back unless it is to look at the decorations at Christmas time. I can guarantee we will not be staying overnight ever again. So glad to be home. Read moreGenuine Hotels.com guest review
"Bad Stay"
If by this review I can prevent these owners from getting the money of one potential guest I will be happy. First I reserved a room with a king bed. The room upon entry had two queens. When I infromed the front desk they said there were no kings available in this huge hotel and that they never guarantee that you would get what you reserved and to take […] it up with who you booked the trip with. After protest they found a room with a king directly over a noisy exhaust vent. Finally another suitable king was found. Front desk was very unhelpfull! Next way overpriced cup of take out coffeee? How about a crazy daily resort fee? and daily parking fee? What is this N.Y.C.? Overpriced food and drinks. Tacky decorations. Nashville was great but do not book here. The gaylord group need new management or new owners. Read moreGenuine Expedia guest review
"Stay away unless you are a county music fan"
It was not a good experience. It was difficult to find my way around the hotel. There was not a coffee pot or robe in the room to use to go to the pool which was in another building. It was crowded, noisy and over priced.Genuine Expedia guest review
"Awful experience"
We were treated rude upon arrival. The check in clerk short and rude when we ask questions. The lobby was extremely LOUD and so it was hard to hear her. What we thought we had booked and what we got when he checked in were two different orders. We ordered three rooms for six adults and got two rooms. We tried to explain that, that was what we booked […] but they said, we are booked and cannot help you. IT WAS AWFUL. Read moreGenuine Expedia guest review
"dissatisfied"
I am very unhappy and dissatisfied with my visit. After check –in, directed in all directions, 2 hours later and 4 staff members, final the 4th staff member knew the locations of the room and assisted us to the room. The room was very over prices. Many of the other guests were complaining on how unorganized and how bad things were. One guest said that […] he traveled all the time and stayed in hotel all over the world and this was the most unorganized place he had ever stayed, he would never stay their again. Many of them said they would never be back. Read moreGenuine Expedia guest review
The room was not worth the extra money. It was clean, but small. There were no blankets for the beds, only sheets. After paying the high price, I was afraid to ask for blankets - they might have charged me an additional fee. Had to pay extra $15.00 for wi-fi and shuttle bus even if I did not use them. Had to pay an extra $20.00 for parking even though […] I was staying in their hotel and paying a high price to do so. Stain on carpet. Read moreGenuine Hotels.com guest review
"disappointed in overall service"
took long time for check in no bellman -- had to walk a LONG way with 6 bags to room first room wreaked of cigarette smoke, called and was given another room was told at check in there were absolutely NO rollaways available then when room changed happened, from 2 queens to a king, A ROLL AWAY WAS ALL OF A SUDDEN AVAILABLE waited 10 minutes for Valet […] to bring car I have stayed in Dallas @ Gaylord, and expected a level of service comparable, but did not happen in Nashville Read moreGenuine Expedia guest review
"Underwhelmed."
Expect hidden fees! I was charged a resort fee above and beyond what I paid when I booked my room. This was in spite of the fact that I had no plans to make use of the fitness room or pool. If you drive to this hotel, you will be required to pay for uncovered, self-parking when they have a huge outdoor lot with an overabundance of space. Valet parking […] is available, something I would have considered, but the outrageously long line of vehicles stacked outside of the hotel lobby/valet area make this a frustrating proposition if you plan on using your vehicle much during your stay. Keep in mind that everything in the hotel will cost at least double what it should for half the quality, but the remoteness and size of the hotel doesn't lend itself to dining out unless you go to the mall nearby. Expect confusion every step of the way until you've been there a while to get your bearings. It's very easy to get lost and there is very little guidance or assistance from staff unless you know what to ask and from whom. Lastly, although I booked a room with a king bed, upon arriving to my room, I found they had placed me in a room with two double beds and a view of the dumpsters. They did this without asking or telling me that the room type that I had reserved was being summarily ignored. It took at least a half hour of being on hold and waiting before I was finally moved to a room with a king bed as originally selected. In the future, I don't expect to ever stay here again. Read moreGenuine Hotels.com guest review
"Overpriced Hotel"
The hotel itself was nice but I felt it was overrated. The pricing of both the rooms and the food was too much. The staff was nice and helpful. We had to change rooms because they put us in a room different from what we booked. The call center for the hotel was not helpful at all and would not change us. When we spoke to a reservations clerk in person, […] they were very accomadating in changing our room, but i felt we were downgraded in the room style we booked then. Read moreGenuine Expedia guest review
"nice surroundings, lousy and expensive food"
I would not return. The surroundings were lovely but the food was mediocre or poor and very expensive, and it was very crowded with long lines for the mediocre food.Genuine Hotels.com guest review
"Not worth the money"
Very poor service. Not worth the money. Should have stayed at the Raddison down the block for half the price.Genuine Hotels.com guest review
"No go"
Not worth the stay. Stay @ another hotel. Walk thru then say goodbye.Genuine Expedia guest review
"close to Grand Old Opry"
The hotel is massive. The walk to get coffee in the morning seemed longer than a city block. It was not logically organized and parking was awful. There was a large contingent of people leaving as we arrived so that may have contributed to the awful traffic situation. Everyone was friendly and helpful and the room was comfortable. There was an added […] nightly hotel fee as well as a steep parking fee. Internet was free. Read moreGenuine Hotels.com guest review
"Overpriced"
After paying for an atrium view room we were initially given a room behind a 40 ft rock. After requesting another room we hiked a mile to another room only to see the view then was obscured by a large palm tree. We were too tired to try a third room. Overall this resort represents price gouging at its finest. Examples include $14 for two coffees and […] a microwaved sandwich. $50 for two bugers, stale fries,and two beers and $125 for mediocre salmon and and short ribs. I am willing to pay these prices but the quality was far inferior to what I expect at these prices. Read moreGenuine Expedia guest review
"Save Your Money"
The Opryland Resort is something worth paying a parking fee to visit and walk around, but don't waste your money by staying there. There are so many hidden fees, that we literally couldn't wait to get out as it felt as though our pockets were continuously being picked. So sad...but service always wins over extreme beauty for me and I'll never go ba […] ck. Read moreGenuine Hotels.com guest review
"TOO BIG & TOO MANY PROBLEMS"
Parking was located far away from hotel complex and if you needed to get back to pick someone up, you had to go all the way out to the street, wait for the light and come back in. It took us several minutes to get to our room because the hotel is so HUGE! To some bigger is better, but not to me. The room was like a hot box when we entered and the thermostat […] in the hotel room was hard to read because you had to bend over to read it and insufficient lighting made it even more difficult. Additionally, the keys to change the different functions like heat, cool, auto, change of temp. etc kept sticking creating even more frustrations. We also had a problem with the TV and got no cooperation from the hotel. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"room service"
the housekeeping never came back to clean our room. someone knocked that he would be back to clean, around 9:00 am. We left around 10:00 am and when we came back at 5:00 pm, the room was still dirty. we had to call to at least get some new towels.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Too big, too impersonal."
Hotel was not worth the money, Restaurants and shuttles were expensive. We had to call down to room service 2 days in a row because our room was not made up yet (5 p.m.). The hotel is far from everything so you were forced to pay for their shuttle; didn't even receive a newspaper. Hotel was too big, too impersonal, not enough to do. The room was average […] but clean and well decorated. The plus side the Christmas lights and decorations were beautiful. Read moreGenuine Expedia guest review
"Beware of hidden charges"
Don't stay at this hotel unless you really have to. The rooms are terrible and you are required to pay at $15 fee (in addition to what hotels.com charges you), plus another $18 for parking. Both fees also have tax, so you're looking at $35-40 in extra fees. The rooms aren't worth it. The only good thing at all about this hotel is the lobbies, but you […] can stay at another hotel nearby and take a free shuttle over to see the lobbies. Read moreGenuine Hotels.com guest review
"take a ton of money!"
The overall hotel is nice. But the rooms are those of a cruise ship. They will also charge you for anything they can, and I mean anything. The food is great but 101$ for lunch? Come on. Will not be going back to this hotel!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Wayfinding"
This hotel is over priced and very confusing to fine your way around. It may be fine for families with kids, but as a business location it leaves much to be desired.Genuine Hotels.com guest review
"Enjoy Nashville"
with 800 rooms and only about 25 percent full did not understand why we were placed in an area of construction. it was impossible to get in and out of hotel or find your room due to areas closed for construction. There was also a resort fee of 15.00 per day added that they did not tell you about till check out. Also a resort fee on all purchases of […] food or bev. Very costly and not located well to downtown nashville. Would find other places to stay when we visit Nashville again. If you had kids with you it would be very pricey Read moreGenuine Expedia guest review
"Within walking distance of nothing !!!!"
Check-in was easy, but information was misleading. Since we paid in full in advance, I asked why they needed my credit card number. I was told for records only, no additional charges would be applied. The night before we checked out, I stopped to make sure the bill was in order and found an additional $35 per day in charges. After a lengthy discussion, […] the charges were removed. Key cards were disabled causing problems, but were reactivated. There is nothing close by other than the Grand Old Opry house. This was a very disappointing trip. I can only speculate that the area has food and medicine air dropped because there is nothing anywhere close by. Fortunately, I filled the gas tank the night before we were to leave. There was not a single gas station open early morning. I did not find an open gas station until I crossed the Kentucky state line. I will not return to this ghost town. Read moreGenuine Hotels.com guest review
"Gaylord Opryland Hotel"
Inside the hotel was beautiful no complaints there. The room were very very over prices and outdated, not very clean, there was even an open bottle of water left in room from precious guest, how gross. Staff throughout the hotel was not helpful and unfriendly appeared you were bothering them when you asked a question. No continental breakfast provided, […] The parking price is ridiculous, parking should be free considering the outragious price your paying to stay there in the first place, would much rather go across the street to another hotel would have been just as good if not better. Would not recommend hotel to anyone considering the price you pay, expected a lot more from Hotel and service. Read moreGenuine Hotels.com guest review
"Not convenient"
Hotel is not convenient to Nashville. Keep in mind that besides the fees paid to hotels.com, once there you will be charged a resort fee as well as parking. Amenities are nice but seem much over priced due to fact that there is no competition nearby. Next time in area, we will stay downtown.Genuine Hotels.com guest review
"Opryland Hotel Nashville"
Something to see but NOT worth the cost of a room. I suggest you stay somewhere else and go visit for the day. 26 dollars to park.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"No value"
Bathrooms were small, staff was not professional, they lost our laundry and never cleaned our room. Absolutely not worth the money.Genuine Expedia guest review
"No value"
Bathrooms were small, staff was not professional, they lost our laundry and never cleaned our room. Absolutely not worth the money.Genuine Expedia guest review
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